HunterDouglas PowerView User manual

PowerView
®
Automation
REMOTE CONTROL GUIDE
The PowerView®Gen 3 Remote
has been redesigned with a modern
look while maintaining its
compatibility with the PowerView
Pebble®and Surface. Precisely
control your Gen 3 shades
throughout your home with the
touch of a button. The following
pages provide all the details on
how to set up and operate both
remote styles.
Table of Contents
Key Components. . . . . . . . . . .
1
Getting Started. . . . . . . . . . . . 2
Programming. . . . . . . . . . . . . 3
Basic Operation . . . . . . . . . . .
4
Battery Replacement . . . . . . . . 5
Troubleshooting . . . . . . . . . . .
6
Key Components
GEN 3 REMOTE MODULE
INCLUDED
1
OR

Getting Started
2
IMPORTANT: The PowerView®Remote will
not operate a window covering until the
window covering and remote have been
added and configured to a Home in the
PowerView App.
GETTING STARTED: First, activate the
remote by pulling both plastic tabs from the
back battery compartment.
NOTE: If placing the remote module into a
Pewter or Clear Frost Pebble®, ensure the
provided color insert is seated at the bottom
of the Pebble cutout.
Inserting the remote module into the
PowerView®Pebble®(hand-held):
1. Center the Hunter Douglas logo on
the remote module above the
indentation on the bottom rim
of the Pebble.
2. Align the ribs on the remote module
with the grooves on the Pebble.
3. Gently push the remote module into
the Pebble until it is snug.
Ribs on remote to be
aligned with the
grooves on
the Pebble.
CENTER LOGO
Mounting the PowerView®Surface:
1. Choose a location to mount
the Surface.
2. Orient the Surface mounting plate
so that the Hunter Douglas logo
is horizontal and level. Mark
screw holes.
3. Mounting the Surface onto drywall?
Use a 7
⁄32" drill bit to drill pilot holes.
Tap drywall anchors into the pilot
holes until the flange of the anchor
is flush with the drywall.
Mounting the Surface onto wood?
Use a 3⁄32" drill bit to drill screw holes.
Ribs on remote to be
aligned with the
grooves on
the Pebble.
CENTER LOGO
4. Attach the Surface mounting plate
using the screws provided.
5. Align the Surface ring with its
mounting plate. Twist the Surface
ring clockwise to lock it in place.
Inserting the remote module in the Surface:
1. Align the ribs on the remote module
with the grooves on the Surface.
2. Gently push the remote module into
the Surface until it is snug.

Programming
3
IMPORTANT: All remotes (regardless of
how many are in a project) are programmed
solely through the PowerView®App. To
download the PowerView App from the
Apple or Google Play store, go to
www.hdpvapp.com or scan this QR code.
HOW TO CONFIGURE A REMOTE
NOTE: A single window covering or multiple
window coverings can be added to a single
GROUP. Additionally, a single shade can be
assigned to more than one GROUP. We
recommend only similar window coverings
be included in a GROUP because of
differences in product features and
operation.
DEACTIVATING THE REMOTE’S
“RAISE-TO-WAKE” FEATURE
The remote’s LEDs will automatically turn
on whenever the remote is handled. This
feature is useful for immediately seeing
which shade GROUP buttons were activat-
ed last. Deactivating this feature will help
conserve battery life.
To deactivate, go to the remote’s settings
page. You can reactivate at any time.
REMOVE A WINDOW COVERING
FROM A GROUP
1. Open the PowerView®App and
navigate to the “More” tab 
“Accessories” “Remotes”.
2. Select the desired remote.
3. In the virtual remote configuration
page, select the GROUP that you want
to remove a window covering from.
4. Select the editing tool button in the
bottom righthand corner of the screen.
5. Select the window covering you
want removed from the GROUP. The
orange circle with the checkmark
should disappear to confirm which
window coverings are assigned to
that GROUP. Then select “Done”.
6. Select “Sync” and follow the
prompts to sync your remote to
complete the shade removal process.
.
SET FAVORITE POSITIONS
Each Gen 3 window covering has two
FAVORITE positions. Each window
covering has two default FAVORITE
positions based on the shade type.
To set a new FAVORITE position:
1. Open the PowerView®App and go
to the specific shade’s setting that
you want to modify.
2. In the shade settings page, you will
see both FAVORITE settings. Select
which positions you want to modify.
3. Adjust the shade to the new desired
position and select “Done”. The new
FAVORITE position is now saved.
Remotes can be set up in one of two ways:
1. During the initial Home setup process
2. After the Home is created by
navigating to “More” 
“Accessories” “Remotes”
The PowerView App will guide you through
the entire process, from configuration to
syncing your remotes. Please follow each
step carefully in the app to successfully set
up all remotes.

Basic Operation
Once the window coverings have been
joined to a GROUP or multiple GROUPS,
the remote is ready to operate the window
covering(s). Multiple window coverings
can be operated at the same time.
NOTE: Some PowerView®window
treatments offer variable operation from
the basic operation listed here. For full
instructions on how to operate your
PowerView window treatment, please
consult the IOC that came with your
window treatment.
BASIC OPERATION
1. To wake up the remote, simply
pick it up or press STOP. The last
GROUP(S) selected will be highlighted
and active.
2. Press ALL or GROUP 1– 6 button(s)
to select specific window covering(s)
to operate. Selected GROUP
button(s) will light to show they
are selected.
a. Multiple GROUP buttons may
be selected at the same time.
b. To deselect a GROUP, press the
GROUP button again. The backlit
GROUP button will go out.
3. Press OPEN to open the
selected window covering(s).
4. Press CLOSE to close the
selected window covering(s).
5. For window covering(s) with vanes,
louvers or a middle rail*, press the
RIGHT ARROW to close the window
covering and open the vanes, rotate
the vanes to the right, tilt the louvers
up or fully raise the middle rail.
6. For window covering(s) with vanes,
louvers or a middle rail, press the
LEFT ARROW to close the vanes,
rotate the vanes to the left, tilt the
louvers down or fully lower the
middle rail.
a. NOTE: Single-function window
coverings will not operate by
pressing the ARROW buttons.
7. Press STOP to stop window
covering/vane/louver movement
anywhere along its travel.
8. While a window covering is in
motion, press the opposite of its
motion ( OPEN or CLOSE) to
reverse direction.
9. Press ♥ FAVORITE to send selected
window covering(s) to your preset
FAVORITE position.
*Applies to Top-Down/Bottom-Up and Duolite®
window coverings only. The bottom rail on
Top-Down/Bottom-Up window coverings operates
using the OPEN and CLOSE commands.
OPEN
CLOSE
LEFT ARROW
Function varies
by product type
RIGHT ARROW
Function varies
by product type
STOP
Stops window
covering motion
GROUP NUMBERS
Each number represents
a different group
FAVORITE
• Click once to send shade(s)
to your favorite position*
• Double click to send
shade(s) to your second
preset favorite position**
*The default favorite positions vary based on
the shade type.
*Both favorite positions can be updated in the
PowerView App under the shade’s settings.
NOTE: Additional functions vary by product
type.To view your window covering’s
specific functions, please consult your
Installation, Operation and Care manual.
You can find this here https://help.
hunterdouglas.com/s/installation-
instructions
4

Battery Replacement
5
REPLACING BATTERIES
IN THE REMOTE
Replacing the batteries in the remote
module will not cause the loss of any
window covering programming, including
GROUPS and FAVORITE. The remote uses
two CR 2032 batteries.
1. For the Pebble®Remote, slide your
thumb in the indentation, gently
lift and remove the remote module
from the Pebble. For the Surface
Remote, remove the Surface from
its mounting plate by twisting the
Surface counter-clockwise. Push the
remote module out from the back of
the Surface.
5. Insert new batteries, making sure
each is snug.
6. Align and replace the back cover
onto the backside of the remote
module.
7. Using the flathead screwdriver,
rotate the screw clockwise two
times or until the screw is snug.
8. Align the ribs on the remote module
with the grooves on the Pebble®or
the Surface.
9. Gently push the remote module
into the Pebble or the Surface until
it is snug.
2. Using a flat-head screwdriver, rotate
the safety screw counter-clockwise
two times.
3. Remove the back cover from
the remote.
4. Using a finger or small screwdriver,
gently lift and remove the old batteries.

Troubleshooting
6
1. None of the backlit buttons
illuminate on my remote when I
press the buttons.
• Check to make sure the batteries
are inserted properly and are new.
• If the batteries are inserted
properly and the lights still do not
turn on, the batteries are likely dead
and need to be replaced. Refer to
“Battery Replacement” on page 5.
2. The shade is not responding to the
PowerView®Gen 3 remote.
IMPORTANT: A shade will not operate
until it is joined to a GROUP. Check that the
correct GROUP number is selected. The
LED on that GROUP number will light up.
You can also check which GROUP number
the shade is joined to on the remote in the
PowerView App. You can find this under
MORE>ACCESSORIES in the App.
5. • The arrow buttons are for operating
specific product lines. To see if your
window covering has operational
capabilities with the arrow buttons,
please refer to your product’s
“Installation, Operation and Care”
instructions.
• If your window covering has
operational capabilities with the
arrow buttons, open the PowerView
App, select More” “Shades”
“Select the Affected Shade” 
“Advanced Operations” 
“Calibrate Shade”. The window
covering will then run an
auto-calibration sequence.
4. How do I reset the remote?
• There is no resetting Gen 3
remotes. All remote configuration
(adding, modifying and deleting
remotes) is done through the
PowerView App.
5. The lights on my remote are red.
What does this mean?
•The batteries are getting low and
need to be replaced.
NOTE: Please call 1-844-PWR-VIEW or
visit www.hunterdouglas.com for additional
troubleshooting support.
ICES-003
This Class B digital apparatus complies with Canadian ICES-003.
• Operation is subject to the following two conditions: (1) this device may not cause harmful
interference and (2) this device must accept any interference received, including interference
that may cause undesired operation.
NMB-003
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
• L’utilisation de ce dispositif est autorisée seulement aux conditions suivantes : (1) il ne doit pas
produire de brouillage et (2) l’utilisateur du dispositif doit être prêt à accepter tout brouillage
radioélectrique reçu, même si ce brouillage est susceptible de compromettre le fonctionnement
du dispositif.
FCC Statement
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Consult the dealer or an experienced radio/tv technician for help.
Note: Changes or modifications not expressly approved by the manufacturer responsible for
compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
(1) this device may not cause harmful interference and (2) this device must accept any
interference received, including interference that may cause undesired operation.
CE Statement
Hunter Douglas Window Fashions, One Duette Way, Broomfield, CO 80020, USA
Hunter Douglas hereby declares that the Powerview Remote Control is in
compliance with the essential requirements and other relevant provisions of
Electromagnetic Compatibility (EMC) Directive 2014/30/EU and Radio Equipment
Directive (RED) 2014/53/EU. A copy of the DoC can be obtained online: www.
hunterdouglas.com/RFcertifications.
© 2021 Hunter Douglas. All rights reserved. All trademarks used herein are the
property of Hunter Douglas or their respective owners. 12/21