9 / 16
3. SERVICE & WARRANTY
3.1 Service
Any repair must be performed by Hy5 or a Hy5 certied orthope-
dic workshop. Upon return, the hand will be assessed and where
deemed beyond repair replaced if the warranty is applicable.
3.2 Warranty Statement
The MyHand comes with a 2-year-standard warranty. The warranty
covers any defects in materials or workmanship under normal use
during the warranty period. The 2-year warranty period begins
when the product is taken into use, which should be no later than
6 months from the date of product shipment from Hy5’s produc-
tion facility, Norway.
Taken into use is dened as date of shipment to practitioner/end
user. When a claim is made under warranty, this claim must be
supported by appropriate documentation, including proof of sale
and shipment date.
The warranty will be void on all system components if any com-
ponents have been subject to abuse, repair or maintenance by an
uncertied person; deliberate damage; loads beyond those for
which the product was designed; or by modication or neglect.
The warranty does not cover products that have not been subject
to the recommended maintenance schedule. The regular main-
tenance schedule is required in order to maintain components
subject to wear and tear, in addition to bleeding air from the
hydraulic system.
4. SAFETY/CAUTIONS
MyHand accepts no responsibility for any damage or injury
caused by improper use.
• Do not subject the MyHand to excessive loads
• Always use with a Hy5 MySkin glove.
• Do not use in water
• Do not use to operate heavy / industrial machinery
• Do not use machinery with moving parts that may cause
personal injury or damage.
• Users must comply with local regulations on the operation of
automobiles, aircraft, sailing vessels of any kind and any other
