HYBREX GDS-600 Owner's manual

The Business Telephone Specialists
GDS-600
Hybrid IP Digital Telephone System
Hospitality
Programming Manual
Version 1.3.1

GDS 600 Hospitality Programming Manual 1.3
Notification
Notification is herebygiven that Auto Telecom CompanyLtd. reserves the right to modify, change,
update or revise this document from time to time as required without the prior obligation to notify
anyperson, company or organization. Further, Auto Telecom makes no warrantyor representation,
either express or implied, with respect to merchantability, or fitness of its products for a particular
purpose.
© 2005-2009 Auto Telecom Company Ltd.
This document or any parts thereof are not to be reproduced or transmitted in any form or by any
means, electronic or mechanical, including photocopying, recording, or information storage and
retrieval systems for any purpose whatsoever without the express written permission of Auto
Telecom Company Ltd. 19-02-2010

GDS 600 Hospitality Programming Manual Version 1.3.1
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Version 1.3....................................................................................................................................... i
Notification..................................................................................................................................... 2
Voice Service Card Description.................................................................................................. 6
Memory Capacity & Hours of Storage ....................................................................................... 6
SMDR Call Record Capacity...................................................................................................... 6
Software Tools Required ............................................................................................................ 6
Internet Explorer/Mozilla Firefox........................................................................................... 6
Network Card and Network Components................................................................................... 6
WS_FTP Home/WS_FTP LE................................................................................................. 7
Java Plug In............................................................................................................................. 7
Adobe Acrobat Reader............................................................................................................ 7
Quick Reference Programming..................................................................................................... 12
Station & Room Number Assignment...................................................................................... 12
Attendant Console Assignment................................................................................................. 12
Incoming Line Ring Assignment .............................................................................................. 12
Automated Attendant................................................................................................................ 12
Voice Messaging....................................................................................................................... 12
Station Class Of Service Programming .................................................................................... 13
Call Accounting & Least Cost Routing .................................................................................... 13
Automatic Wake Up ................................................................................................................. 13
Message Waiting....................................................................................................................... 13
Room Status (Check In / Check Out / Dirty / Clean)................................................................ 13
ACD.......................................................................................................................................... 13
Intercom Single Digit Dialing................................................................................................... 14
Virtual Mailbox Features.......................................................................................................... 14
Emergency 000 Support & Operation....................................................................................... 14
Programming Keys On Operator Phone & DSS Console......................................................... 14
Program 04 Attendant Console Assignment............................................................................. 17
Hunt Group Ringing Options................................................................................................ 19
Automated Attendant................................................................................................................ 19
Program 05-01-04 Disa Answer Time Day ...................................................................... 20
Program 05-03-05 Disa Answer Time Night.................................................................... 20
Program 05-08-06 Disa Transfer No Answer recall Time................................................ 21
Program 05-08-07 Disa Transfer Time ( No digits dialed)............................................... 22
Program 05-06-04 Polarity Reversal (incoming calls)....................................................... 22
Program 27 Auto Attendant Main Menu Digit Assignment............................................. 23
Automated Attendant Single Digit Dialing............................................................................... 24
Program 05-11-08 Disa Single Digit Dialing .................................................................... 24
Program 05-07-04 Disa Recall Capability......................................................................... 25
Program 05-08-04 Disa Transfer Group............................................................................ 25
Program 05-09-04 Busy Tone Detection ........................................................................... 25
Program 05-11-06 Disa Transfer Count Console Busy..................................................... 25
Voice Messaging................................................................................................................... 26

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Program 33 Voice Mail Parameters.................................................................................. 28
Print Out Sample Of Costed Call Records For Guest Room................................................ 38
Message Waiting....................................................................................................................... 40
Room Status Indication (Check In/Out & Dirty/Clean Room .................................................. 40
Program 29-TK-02 Enable/Disable Day & Night ACD Operation .................................. 41
Program 05-09-06 ACD1 Enable Timer........................................................................... 41
000 Support & Operation.......................................................................................................... 48
DSS Console Programming Layout.......................................................................................... 51
DK2 DSS Console ................................................................................................................ 51
DK2 Programming Layout.................................................................................................... 52
DK1 Display & Non Display Programming Layout............................................................. 52
DK3 Programming Layout.................................................................................................... 52
DK1 B Programming Layout................................................................................................ 52
Attendant Console Operator Quick Reference Guide............................................................... 53
Attendant Console Operator Instructions.................................................................................. 54
Hotel 1 Check In................................................................................................................ 54
Hotel 2 Check Out ............................................................................................................. 54
Hotel 3 Charge Enquiry..................................................................................................... 54
Hotel 4 Charge rate............................................................................................................ 54
Hotel 5 Print Room Charge ............................................................................................... 54
Hotel 6 Set Page Length .................................................................................................... 54
Hotel 7 List records............................................................................................................ 54
Hotel 8 All extension total................................................................................................. 55
Hotel 9 Credit Limit Set..................................................................................................... 55
Hotel * Room Status Change............................................................................................. 55
Hotel 0 Wake Up Call History Print / Clear ...................................................................... 55
Administration Voice Mail Users Guide .................................................................................. 57
Check In................................................................................................................................ 58
Check Out ............................................................................................................................. 59
Charge Enquiry..................................................................................................................... 59
Wake Up ............................................................................................................................... 60
Report Format....................................................................................................................... 60
Clean Room .......................................................................................................................... 61
Clear Mail ............................................................................................................................. 61
System Speed Dial Numbers................................................................................................. 62
System Date & Time............................................................................................................. 62
System Alarm........................................................................................................................ 62
Day/Lunch & Night Time Schedule...................................................................................... 62
Hunt Group Assignment for incoming ring assignments...................................................... 62
Numbering Plan .................................................................................................................... 62

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Overview The intent of this document is to provide the installer with instructions on how
to program the GDS 600 Hospitality Series for Hotel / Motel Applications. Specific
emphasis is placed on the Lodging Features and a logical step by step approach is
employed for speed and convenience. This is a supplement to the original installation and
programming manual. Should you require additional information please refer to the
original manual.
The manual is divided into various sections in a sequential order. Follow these sections in
order and refer to detailed descriptions of them as required. For dealers already familiar
with the system you may use the following quick reference for programming purposes. If
additional information is required on specific feature operation and programming please
read the detailed description immediately following the quick reference section.
What can the Hospitality program do
The Hospitality program contains many different features aimed at Hotel/Mel use. As
many or as little of these features can be used as required to suit the customer. The very
simplest Hotel setup is to use PSTN lines with Meter pulses and a Serial printer
connected directly to the GDS system. The next step up is to use ISDN lines with the
Advice of charge feature and use the system programming to overcome the AOC
charging anomalies inherent in this feature. Alternatively the system can use either PSTN
or ISDN or a mixture of both but use its own internal tables to set charging rates for all
calls. Up to 500 entries are available for this feature. All of these uses can be paired with
the Serial printer to provide a very cost effective charging system for the simpler Hotels.
The GDS is network enabled and it is strongly recommended that the system is
connected to the Hotel network or front desk computer by a LAN connection. Once this
connection is made then the front desk computer can log to the system using a Web
Browser program and control all facets of system and Front Desk operation including
printing bills from its own printer connection rather than needing a dedicated Serial printer
although this is still possible if so desired.
The optional VMU card will provide full Auto Attendant or operator overflow features as
well as customized Wake up messages and personalized Music on Hold recordings. Also
available with this card is a full Hotel Voice Mail service with standard Voice Mail
operation for Administration phones but specially tailored Voice Mail operation for guest
rooms with a simplified Menu structure and fully controlled by the Hotel Check in/Check
out functions.
When the VMU is installed there is a Voice prompted menu for the Front desk operator
which instructs them in how to do the operations for guest management such as Check
In/Out etc where these are being done manually from the operator console.
The GDS system has a full featured PMS interface allowing many Front Desk packages
to take control of the system features like Check In/Out, Guest names, Wake Up calls,
Message waiting etc all automatically from the Customers management package.

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Voice Service Card Description
Channel Capacity: 6 Ports
All six channels can be used for auto attendant and 4 are able to be used for voice mail.
Memory Capacity & Hours of Storage
Memory Capacity
Hours @
24kbps
Units
Available
Hours@
64kbps
Units
Available
128 Meg Memory Card
9.5
1230
4
516
256 Meg Memory Card
20
2356
8.5
1000
I Mb Flash Memory
N/A
N/A
29
1000
SMDR Call Record Capacity
System Type
CPU Type
Cabinets
Call Record Capacity
GDS-40
MPU2
1
2500
GDS-80
MPU2
1
2500
GDS-160
MPU2
2
2500
GDS-240
MPU4
3
4000
GDS-320
MPU4
4
4000
GDS-400
MPU8
5
5000
GDS-480
MPU8
6
5000
GDS-560
MPU8
7
5000
GDS-640
MPU8
8
5000
Software Tools Required
To work with the GDS-600 system, you will need the following software loaded on to your
PC. Please ensure that all of these components are available before you attempt the
installation at the customers site.
Internet Explorer/Mozilla Firefox
Used to navigate the screens within the system and administer the customer database
for the GDS-600. Java must be loaded to either Browser for menu operation.
Network Card and Network Components

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Your computer will require a network card and for network TCP/IP software components
to be installed. Later versions of Windows will install network components directly from
their own files but earlier versions may require the Windows system disk to be available
to complete the installation
WS_FTP Home/WS_FTP LE
This is a file exchange program and is used for a variety of reasons including saving and
restoring the customer database and upgrading software to newer versions. This
software is a mandatory requirement. It can be found at;
http://www.ipswitch.com/purchase/products/ws_ftp_home.html
Java Plug In
If your computer has Windows XP installed, it is very likely that Java is not
installed. Microsoft did not include it in Windows XP, but it should be present in all
previous versions of Windows (2000, ME, 98). You can find the Java plug-in for your web
browser at:
http://www.java.com/en/download/windows_automatic.jsp
This should automatically download Java to the computer. As you might expect, you will
need to be connected to the internet in order to download and install this package.
Once that is downloaded, the Java application that shows the menu of TDS-600
programming menu options on the left side of the screen should run with no problems.
Adobe Acrobat Reader
This manual is offered in a PDF or Word format. If you have the PDF version then to best
utilize the manual it is suggested you open it and use the bookmark feature in Adobe
Acrobat to easily navigate. You can simply select a topic from the menu on the left and
go directly to the text in the document. It is highly recommended that you use the manual
while programming at the same time via Internet Explorer. This way you can simply toggle
between system programming and the portion of this manual simply and interchangeably.
Below is an example of using the document from Acrobat Reader with bookmarks. Note
that byclicking onVoice Messagingon the left, the text within the document automatically
opens up.
You may download a free copy of Acrobat Reader at http://www.adobe.com/

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Getting Started: Before proceeding you should have installed all the interface and
common control cards in the system. You also should have the crossover cable
connected to the main processor in accordance with the installation manual and
connected this to your computer with access to the main screen of the GDS-600 web
browser program. Alternatively, you may have connected the system to a LAN and have
successfully gained access to the system. Upon doing so you should see the main
screen.

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Initialize The System! - You must always initialize the system and reset the database
before beginning the programming process.
First select System Programming from the main screen. There is no password
required in the default database, so you may leave it blank. Click Save. The
following main system programming screen will appear. You will access various
program categories on the left hand side and then enter programming information
into fields that appear in the center of the screen.
Click System, Program 25 and select item 3, Reset Lodging System. Then click
Save.
A unique default database has been designed and created to minimize the amount
of programming required by the installer. This database automatically assigns a
class of service to single line station ports as Guest which assures the proper voice
prompts. It also turns off features like “hold”, the ability to send a message and a
variety of other features. The database also features automatic class of service
assignment for Hybrex digital telephone sets and they are set to forward to voice
mail on busy and no answer and have an “Admin” voice mail classification which
makes their feature set different from guest telephones.

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Wait until the initialization process has finished. A green progress bar will appear
at the bottom of the screen. When complete you will see “Done” displayed in the
lower left hand of your browser. When properly defaulted the first port of the
system will be station 101.
Enable Hotel Motel Feature Option- Please enable it at this time.
oClick Voice Mail
oProgram 33-01-02
oSet to 1= Enable
oPress Save

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Initialize the Voice Card!
Click Voice Mail, Program 30 and select item 0 Reset All VMU Cards, Delete All
Mailboxes. Then Click Save.
Your system is now initialized and you may begin programming.

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Quick Reference Programming
Station & Room Number Assignment
Program 21 Port Station Number, Name & Equipment Type
Attendant Console Assignment
Program 04 Group
Incoming Line Ring Assignment
Program 01 Day Ring Assignment
Program 02 Night Ring Assignment
Program 20 Day Night Service Schedule
Program 67-69 Hunt Group Assignment
Automated Attendant
Program 35-TK-04 Disa Service (Day/Night etc.)
Program 05-01-04 Disa Answer Time Day
Program 05-03-05 Disa Answer Time Night
Program 05-06-04 Polarity Reversal supervision (Incoming Calls)
Program 05-08-06 Disa Transfer No Answer recall Time
Program 05-08-07 Disa transfer time ( No digits dialed)
Program 27 Auto Attendant Main Menu Digit Assignment
Program 05-11-08 Disa Single Digit Dialing
Program 10 Single Digit Dialing
Program 05-03-06 Interdigit Timer
Program 05-07-04 Disa Recall Capability
Program 05-08-04 Disa Transfer Group
Program 05-09-04 Busy Tone Detection
Program 05-11-06 Disa Transfer Count Console Busy
Voice Messaging
Program 30 Reset/Initialize Voice Mail Parameters
Program 31- Assign Mailbox Settings
Program 32- Administration Password
Program 33- Voice Mail Parameters
Program 24- External Voice Mail Leading Digits

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Station Class Of Service Programming
Program 46-ST-07- Call forward no answer to voice mail
Program 78-ST-04 Call Forward Busy to voice mail
Program 78-ST-05 Call Forward No Answer Timer
Program 07-01-XX- Function 77 New Message Key Function for VMU applications
Program 50 ST-08 –0 Guest Telephone 1 Admin Telephones
Program 46-ST-02 Message Waiting Level
Program 22 Feature Assignment for personal mailbox via access Code
Program 45-ST-08 Enable SMDR
Program 05-03-07 Intercom Dial Tone Settings
Call Accounting & Least Cost Routing
Program 14 SMDR Parameter
Program 45-ST-08 Enable SMDR
Program 78-ST-01 Set LCR level to 1
Program 75 LCD Digit Analyze Table
Define Hotel Report Format from browser
Automatic Wake Up
Program 05-05-01 Wake up Call Notify Source
Hotel 0- Wake up Call History
Message Waiting
Program 05-04-08 Single Line Message Waiting Method
Program 46-ST-02 Message Waiting Level
Program 23 Feature Digital Assignment for Message Waiting via access Code
Room Status (Check In / Check Out / Dirty / Clean)
Program 05-12-07 DSS Console Indication of Check in & Check Out
ACD
Program 29-TK-02 Enable/Disable Day & Night DISA Operation
Program 05-09-06 ACD1 Enable Timer
Program 05-09-07 ACD2 Enable Timer
Program 05-09-08 ACD Release Time

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Intercom Single Digit Dialing
Program 05-04-07 Single Digit Intercom
Program 41-ST-01 Station Group Number
Program 10 Single Digit Dialing
Program 23 Feature Digit Assignment
Virtual Mailbox Features
Program 21 Port/Station Number Assignment (Type: Virtual Port)
Technical Program / Card Installation
Program 07 DSS Key Assignment
Program 67-69 Hunt Group Assignment
Emergency 000 Support & Operation
Program 50 Guest/Admin Telephone Type
Program 33-01-02 Enable Hotel Feature
Program 59 Toll Plan 9
Programming Keys On Operator Phone & DSS Console
Program 07 DSS Key Assignment
Program 08 DSS Console Key Assignment

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Detailed Programming Description- This section provides more details on
programming of the various sections mentioned above. In some cases examples are
provided along with required programming.
Saving the Database- You will be instructed to press the SAVE key after entering
information. There is an important point about the SAVE key and Save Database routine
in the system.
When you press SAVE after entering information in a
programming form the data is acknowledged immediately
and the system will operate accordingly to that change.
However, the information is NOT written into the database
until once an hour when the software goes through its normal
back up routine.
In many software versions the hourly backup is changed to
a daily backup.
So if you make changes and turn the system off BEFORE the
hourly/daily back up, the changes will be lost.
You may avoid this from occurring if you perform a manual
save by selecting the Immediate Backup function from the
main system programming screen.
Immediate Back up should be used under low traffic
conditions as it could slow down system performance.

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Program 21 Station Numbering Plan & Port Assignment- The first area of
programming is to define the station numbering plan for the Hotel. This includes both
administration telephone sets as well as guest telephones. This is a very simple and
straight forward process.
From the web browser open Numbering Plan/Program 21 Port/Station Number.
Port Number= Cabinet, Card Slot and Circuit. Card slots begin with 0 and end with 9 for
GDS 80 port cabinets. For the GDS 40 cabinet it begins with 2 and ends with 5.
Station Number- Assign the appropriate station number for admin and guest stations
according to the equipment type and port desired.
Name- You may assign names to stations as desired. If the PMS feature is used then the
PMS package will add and remove the guest names on check in and out.
Type- This is system generated and does not need to be changed except for use of
virtual ports which will be discussed later.
NOTE: For the DSS Console a _XXX as the station number will appear automatically.
Give the DSS console the same station number as the telephone to which it will be used
with.
NOTE: It is suggested you install your digital station cards in the first slots and then add
your single line station cards for guest rooms after that.
After you are finished press the SAVE key.

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Program 04 Attendant Console Assignment
Click System, Program 04 Console Assignment
Enter a single station number as the console or a pilot hunt group number if
multiple stations are to ring when the console is called by dialing 0/9.
After you are finished press the SAVE key.
NOTE: The default Attendant Console Group is 1.
Program 01 and 02 CO Line Ringing Assignment Day & Night- Defines a
station or groups of stations that will ring on various incoming CO Lines.
Click Trunk, Program 01 & 02 for Day and Night Ringing Assignment.
Trunk numbers by default are designated as 801 through 8XX.
The default ring assignment is Pilot number 888

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Enter the station or pilot hunt group number if a group of stations are desired to
ring for each trunk line. Enter information for both Day and Night modes of
operation if desired.
After you are finished press the SAVE key.
Program 67-69 Hunt Group Assignment- As mentioned above you may want to
use hunt groups for a variety of reasons. You may direct incoming calls to hunt groups
which contain certain station numbers that you want to ring. In many lodging applications
this can be the main operator console plus several administrative telephones and even
perhaps a cordless telephone. This section will discuss basic incoming ringing options.
More advanced applications and uses of hunt groups are discussed later.
Click System, Hunt Group Assignment, Program 67-69
Select an available group number or use the default group 1 with pilot number 888.
Select the type of hunting desired. Enter a pilot hunt group number. Enter
members of the hunt group for the day mode and night mode.

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Hunt Group Ringing Options
Common Audible- Rings all station members within the group at the same time
Linear- Always selects first available member in the order in which they are
programmed.
Circular- Always selects the next available member in order in which they are
programmed.
Hunt (MR)- Rings phones in an add on mode based on a timer in the order in
which they are programmed.
Hunt (SR)- Rings phones in an sequence mode based on a timer in the order in
which they are programmed.
Private- Used for personal lines assigned to a specific station. These calls can be
Call Forwarded to the Owners Mail Box on ringing.
Enable Call Forward Option- If this option is selected the software will honor
the call forwarding set on any of the telephones within the hunt group. This may be helpful
in some applications where you want to overflow to a secondary phone or group of
phones. You may even use this option to overflow to a station that is set to external call
forward to an outside telephone number such as a cell phone.
Hunt Group Members- Valid entries for both day and night modes include
station numbers as well as other pilot hunt group numbers. It is possible to chain or link
from one hunt group to another.
Automated Attendant
Program 35-TK-04 Disa Service (Day/Night) In the GDS 600 System
automated attendant is a function of DISA. You must first enable DISA for each trunk line
in the system for both day and night modes of operation as desired.
Available Settings are as follows;
0= Day & Night Disable
1= Day Disable / Night Enable
2= Day Enable / Night Disable
3= Day Enable / Night Enable
Click Trunk, Program 35 from your web browser. If you want to enable automated
attendant for both day and night modes of operation make the setting a 3 for each
trunk as required.

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Above is an example of enabling trunk 801 for DISA/Auto Attendant for both day and
night operation.
Press Save when you are finished.
Program 05-01-04 Disa Answer Time Day
Program 05-03-05 Disa Answer Time Night
These two parameters define the length of time before the automated attendant answers
an incoming call for both day and night modes of operation. Use of this timer is quite
important. In the day mode you may have a live operator answer incoming calls and after
15 seconds overflow to the automated attendant. In the night mode you may have the
automated attendant answer immediately.
To achieve this simply enter the Operator station number or hunt group in program
01 Day Ring Assignment as described above.
In program 05-01-04 (Disa Answer Day Time) set the delay answer timer for 15
seconds.