WARRANTY
Five-Year Limited Warranty:
Hydro
FLOW U.S.A. LLC (“
Hydro
FLOW”) offers
its customers (“you”) a five-year limited warranty against failure or defects in
materials or workmanship in any
Hydro
FLOW product (the “Product”) or its
component parts, subject to the terms and conditions set forth below. If the
Product or any of its parts fails during the first five years of operation,
Hydro
FLOW or its representative will repair or replace the Product, free of
charge. For this warranty to apply, you will need to provide proof that the
Product has been installed properly and before-and-after proof that such
Product is not operating as warranted.
What Is Not Covered: This warranty does not cover damage to the Product
caused by improper installation, a surge or disruption in power (however
caused), a water leak resulting from limescale or biofilm removal, misuse,
abuse, or force majeure (i.e., a flood or earthquake, etc.). Please be aware
that water leaks from plumbing systems may result as a consequence of
limescale and biofilm removal. You are therefore advised and have a duty to
periodically inspect your plumbing systems to ensure that compression joints
remain water-tight.
How To Make A Claim & Get Service: A claim under this warranty must be
submitted by email to
Hydro
FLOW or the authorized dealer or vendor from
which you purchased the Product, and such email must include: (i) a copy of
the original receipt or proof of purchase of the Product, (ii) proof that the
Product has been installed properly, (iii) a written explanation of the issue(s)
with the Product, and (iv) one or more pictures of the Product and
surrounding area that displays such issue(s). A
Hydro
FLOW representative
will then review your claim and contact you within 10 business days to
coordinate the repair or replacement of the Product or to request additional
information.
Limitations: Warranty claims are strictly limited to the value of the original
purchase price or the repair or replacement cost.
Hydro
FLOW shall not be
responsible for water leaks or damage caused by the removal of limescale or
biofilm. This warranty is not valid unless the Product is properly used with an
appropriate surge protection device of adequate quality to protect the
Product and its electronic components.
Hydro
FLOW will not be responsible
for any consequential, incidental, indirect, special, punitive or other loss or
damage that may result from a product defect.
Hydro
FLOW reserves the
right to determine the validity of any claim and remedy in its sole discretion.
Warning: Biofilm release from potable water systems is an important
attribute of the
Hydro
FLOW Product. As a precautionary measure, it is
recommended to use an adequate filtration device to prevent the released
biofilm from potentially reaching end-user.
Hydro
FLOW is not liable for any
biological matter that reaches an end-user because an adequate filtration
device was not utilized.
EXCEPT AS PROVIDED HEREIN, HYDROFLOW MAKES NO REPRESENTATION
OR WARRANTY, EXPRESS OR IMPLIED (WHETHER WRITTEN, ORAL,
STATUTORY, OR ARISING BY PREVIOUS COURSE OF DEALING OR USAGE
OF TRADE), INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. HYDROFLOW MAKES NO GUARANTEE OF
PERFORMANCE OTHER THAN AS SET FORTH ABOVE. NO AGENT,
REPRESENTATIVE, OR EMPLOYEE OF HYDROFLOW IS AUTHORIZED TO
MAKE ANY WARRANTIES OR GUARANTEES WITH RESPECT TO ITS
PRODUCTS.
How State Law Applies: This warranty is only valid in the United States of
America. This warranty supersedes any applicable state laws to the full
extent permitted by law. You may have other rights depending on your state
of residence.
