Hydroflow PEARL PLUS User manual

ELECTRONIC WATER CONDITIONERS
PEARL PLUS USER GUIDE
IMPORTANT - READ THESE INSTRUCTIONS BEFORE INSTALLING

HYDROPATH Technology | The home of

CONTENTS
LOCATION 01-02
INSTALLATION & SPECIFICATIONS 03-04
TROUBLESHOOTING & LOOPS 05-06
WARRANTY 07-08

-20LOCATION
For optimal performance, install the unit on a cold feed to a
tank (A) or tankless (B) water heater.
A

B
01-02

INSTALLATION
DE
G
HI
1.
Hydro FLOW devices can be installed either horizontally or
vertically. (A)
2. Loosely attach the cable ties to the pipe.(B)
3. Secure the lower half of the unit to the pipe by tightening the
cable ties around each tab and cut off the excess. (C)
4. Insert the DC power supply plug into the top half of the unit.(D)
5. Connect the upper half of the unit to the lower half .(E)
6. It is important to align the clips to ensure they are properly
connected and locked in place.(F)
7. Insert the power supply wall plug into a standard outlet. A surge
protection device is required for warranty purposes. (G)
8. The LED indicator light on top of the unit will be illuminated to
verify the unit is working properly.(H)
9. In the event the unit needs to be removed, utilize the included
removal tool to carefully remove the clips.(I)
F
A

03-04
SPECIFICATIONS
As with all electrical products, ensure the equipment is connected
in accordance with current electrical regulations in your area.
Hydro FLOW water conditioners are intended for non-chemical
treatment of water and do not contain any serviceable parts.
Do not expose the water conditioner and power supply to
moisture and use only with provided power supply.
Power supply model number: CW1200150US
Input power: 100-240V / 50-60Hz / 0.3A Max
Output power: 12VDC 150mA
Altitude: Tested for up to 2,000m (6,560')
Operating temperature: Tested for 5 - 40°C (41 - 104°F)
Humidity: Tested for 80% at 31°C (88°F) and 50% at 40°C (104°F)
Transient over-voltage: Up to over-voltage CAT II
Fits Copper/PVC/PEX pipes up to 38mm (1.5”) outer diameter.

TROUBLESHOOTING
The LED indicates the unit is properly transmitting the Hydropath
signal. If the LED is not illuminated, check the following:
•Ensure the bottom half of the unit is properly connectedĈ
and aligned.
•Verify the DC power supply plug is inserted into the unit's
upper half.
•Verify the power supply wall plug is inserted into a
working power outlet.
•If installing the unit on a metal pipe, ensure it is not in an
electrical loop (see below).
LOOPS
An electrical loop is caused when a
Hydro FLOW unit is installed in a
location where there is an easy electrical path from one side of the
unit to the other, a short circuit of sorts. In this situation the electrical
current does not travel through the entire piping system to ground,
but rather has an easy path back to the other side of the unit causing
the signal to become "trapped", which damages the equipment along
with greatly reducing its performance. (A)
Moving the unit to a location outside the loop (for example: before
the earth grounding) allows the signal to propagate correctly. (B)
A unit in a loop will be quieter. A quick test to see if the unit is in a
loop is to remove it from the pipe, reassemble it off the pipe, and see
if a louder tone is emitted.
Electrical looping is not an issue if the unit is installed on a non-
metallic pipe.

05-06
A
B

WARRANTY
Five-Year Limited Warranty: Hydro FLOW U.S.A. LLC (“ Hydro FLOW”) offers
its customers (“you”) a five-year limited warranty against failure or defects in
materials or workmanship in any Hydro FLOW product (the “Product”) or its
component parts, subject to the terms and conditions set forth below. If the
Product or any of its parts fails during the first five years of operation,
Hydro FLOW or its representative will repair or replace the Product, free of
charge. For this warranty to apply, you will need to provide proof that the
Product has been installed properly and before-and-after proof that such
Product is not operating as warranted.
What Is Not Covered: This warranty does not cover damage to the Product
caused by improper installation, a surge or disruption in power (however
caused), a water leak resulting from limescale or biofilm removal, misuse,
abuse, or force majeure (i.e., a flood or earthquake, etc.). Please be aware
that water leaks from plumbing systems may result as a consequence of
limescale and biofilm removal. You are therefore advised and have a duty to
periodically inspect your plumbing systems to ensure that compression joints
remain water-tight.
How To Make A Claim & Get Service: A claim under this warranty must be
submitted by email to Hydro FLOW or the authorized dealer or vendor from
which you purchased the Product, and such email must include: (i) a copy of
the original receipt or proof of purchase of the Product, (ii) proof that the
Product has been installed properly, (iii) a written explanation of the issue(s)
with the Product, and (iv) one or more pictures of the Product and
surrounding area that displays such issue(s). A Hydro FLOW representative
will then review your claim and contact you within 10 business days to
coordinate the repair or replacement of the Product or to request additional
information.
Limitations: Warranty claims are strictly limited to the value of the original
purchase price or the repair or replacement cost. Hydro FLOW shall not be
responsible for water leaks or damage caused by the removal of limescale or
biofilm. This warranty is not valid unless the Product is properly used with an
appropriate surge protection device of adequate quality to protect the
Product and its electronic components. Hydro FLOW will not be responsible
for any consequential, incidental, indirect, special, punitive or other loss or
damage that may result from a product defect. Hydro FLOW reserves the
right to determine the validity of any claim and remedy in its sole discretion.
Warning: Biofilm release from potable water systems is an important
attribute of the Hydro FLOW Product. As a precautionary measure, it is
recommended to use an adequate filtration device to prevent the released
biofilm from potentially reaching end-user. Hydro FLOW is not liable for any
biological matter that reaches an end-user because an adequate filtration
device was not utilized.
EXCEPT AS PROVIDED HEREIN, HYDROFLOW MAKES NO REPRESENTATION
OR WARRANTY, EXPRESS OR IMPLIED (WHETHER WRITTEN, ORAL,
STATUTORY, OR ARISING BY PREVIOUS COURSE OF DEALING OR USAGE
OF TRADE), INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. HYDROFLOW MAKES NO GUARANTEE OF
PERFORMANCE OTHER THAN AS SET FORTH ABOVE. NO AGENT,
REPRESENTATIVE, OR EMPLOYEE OF HYDROFLOW IS AUTHORIZED TO
MAKE ANY WARRANTIES OR GUARANTEES WITH RESPECT TO ITS
PRODUCTS.
How State Law Applies: This warranty is only valid in the United States of
America. This warranty supersedes any applicable state laws to the full
extent permitted by law. You may have other rights depending on your state
of residence.

07-08

FOR ADDITIONAL INFORMATION SCAN THE QR CODE OR GO TO
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[email protected]
www.hydroflow-usa.com
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