Five-Year Limited Warranty:
Hydro
FLOW U.S.A. LLC (“
Hydro
FLOW”) offers its customers
(“you”) a five-year limited warranty against failure or defects in materials or workmanship in
any
Hydro
FLOW product (the “Product”) or its component parts, subject to the terms and
conditions set forth below. If the Product or any of its parts fails during the first five years of
operation,
Hydro
FLOW or its representative will repair or replace the Product, free of
charge. For this warranty to apply, you will need to provide proof that the Product has been
installed properly and before-and-after proof that such Product is not operating as
warranted.
What Is Not Covered: This warranty does not cover damage to the Product caused by
improper installation, a surge or disruption in power (however caused), a water leak
resulting from limescale or biofilm removal, misuse, abuse, or force majeure (i.e., a flood or
earthquake, etc.). Please be aware that water leaks from plumbing systems may result as a
consequence of limescale and biofilm removal. You are therefore advised and have a duty
to periodically inspect your plumbing systems to ensure that compression joints remain
water-tight.
How To Make A Claim & Get Service: A claim under this warranty must be submitted by
email to
Hydro
FLOW or the authorized dealer or vendor from which you purchased the
Product, and such email must include: (i) a copy of the original receipt or proof of purchase
of the Product, (ii) proof that the Product has been installed properly, (iii) a written
explanation of the issue(s) with the Product, and (iv) one or more pictures of the Product
and surrounding area that displays such issue(s). A
Hydro
FLOW representative will then
review your claim and contact you within 10 business days to coordinate the repair or
replacement of the Product or to request additional information.
Limitations: Warranty claims are strictly limited to the value of the original purchase price or
the repair or replacement cost.
Hydro
FLOW shall not be responsible for water leaks or
damage caused by the removal of limescale or biofilm. This warranty is not valid unless the
Product is properly used with an appropriate surge protection device of adequate quality to
protect the Product and its electronic components.
Hydro
FLOW will not be responsible for
any consequential, incidental, indirect, special, punitive or other loss or damage that may
result from a product defect.
Hydro
FLOW reserves the right to determine the validity of any
claim and remedy in its sole discretion
Warning: Biofilm release from potable water systems is an important attribute of the
Hydro
FLOW Product. As a precautionary measure, it is recommended to use an adequate
filtration device to prevent the released biofilm from potentially reaching end-users.
Hydro
FLOW is not liable for any biological matter that reaches an end-user because an
adequate filtration device was not utilized.
EXCEPT AS PROVIDED HEREIN, HYDROFLOW MAKES NO REPRESENTATION OR
WARRANTY, EXPRESS OR IMPLIED (WHETHER WRITTEN, ORAL, STATUTORY, OR
ARISING BY PREVIOUS COURSE OF DEALING OR USAGE OF TRADE), INCLUDING
WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
HYDROFLOW MAKES NO GUARANTEE OF PERFORMANCE OTHER THAN AS SET FORTH
ABOVE. NO AGENT, REPRESENTATIVE, OR EMPLOYEE OF HYDROFLOW IS AUTHORIZED
TO MAKE ANY WARRANTIES OR GUARANTEES WITH RESPECT TO ITS PRODUCTS.
How State Law Applies: This warranty is only valid in the United States of America. This
warranty supersedes any applicable state laws to the full extent permitted by law. You may
have other rights depending on your state of residence.
