HYPERICE Hyperice X User manual

Operating Instructions
Hyperice X

IMPORTANT SAFETY INSTRUCTIONS
Read the entire instruction manual before using the Hyperice X.
⚠WARNING! No modification of this equipment is allowed.
⚠WARNING! If you experience severe pain, any unusual symptoms, or want
to remove the device in an emergency during use:
• Stop the temperature control by pressing the power button.
• Remove the device from your body.
• Promptly consult your licensed healthcare practitioner, as required.
⚠CAUTION!
• Do not attempt to take apart the device. The device has no user-
serviceable parts. When service or repairs are required, please contact
customer service at +1.949.565.4994.
• Only use the power supply provided with the device. Using a different
power supply may cause the device to operate incorrectly.
• To avoid risk of electric shock, do not use the device near water, such as
near a bathtub, kitchen sink, laundry tub, or swimming pool.
• To avoid damage and risk of electric shock, never spill liquid of any kind
on the device.
• Do not place the device, power supply, or any accessories where they
could be damaged, present a fall hazard, or become an obstruction to
others.
• Keep the module vents and power inlet free of debris.
• To avoid damage and decreased performance, do not block or cover
module vents.
• If the power supply is damaged, the device is dropped or damaged, liquid
is spilled on the device, or the device does not operate normally when
the operating instructions are followed, turn the device off by pushing
the device’s power button and then unplugging the device from the wall
outlet. Contact customer service at +1.949.565.4994 for assistance.
• Do not puncture or otherwise damage the device. This may cause the
device to operate incorrectly.
• To avoid risk of strangulation, do not leave a baby or child unattended
with the power supply.
• Choking hazard, small parts. Keep away from small children.
• Do not leave the device, power supply, or any accessories where
they could be damaged by children, pets, pests, or liquids. If you
suspect your electronics box is damaged, contact customer service at
+1.949.565.4994 for assistance.
• Do not allow lint or dust to accumulate on the modules. If lint or dust
accumulates, wipe down the device with a dry cloth and clear hard-to-
reach areas with compressed air before use.
• The IPX2 classification means the electronics box is protected against
dripping water.
• The expected service life of the device and the integrated battery is two
years.
• Do not hold the unit by the electronics box or modules.
• Please do not use the Hyperice X, or any contrast therapy device, without
first obtaining approval from your physician if any of the following apply:
are under the care of a physician or have a contraindication requiring
the use of any medical device, if you are experiencing inflammation,
an infection, pain of unknown origin, bleeding (internal or external) at
or near the site of application, if you have a wound at or near the site of
application, have sensitive skin, have bone fractures or dislocations at or
near the site of application.
• Do not use the Hyperice X device near eyes, nose, mouth, or ears. Keep
away from hair.
• Use by unconscious or incapacitated persons may be dangerous without
supervision.
• Make sure the charging port on the electronics box is always easily
accessible in order to disconnect power if required.
The Hyperice X contains a lithium-ion battery which must be complied with
safely at an appropriate e-waste disposal or recycling facility.
Save this manual for future reference.
EN

Symbol Description Location
IP22 Degree of protection against ingress of water On product
Level of protection type BF equipment On product
Double insulation On charger
Direct current On product
Alternating current In manual
Manufacturer’s name and address On product
Date of manufacture On product
Separate collection for waste electrical and
electronic equipment On product
Serial number of the console On product
Fragile, handle with care On package
Keep dry On package
This side up On package
Keep away from sunlight On package
93%RH
10%RH
Transportation & storage humidity limitation On package
1060hPa
700hPa
Transportation & storage atmospheric pressure
limitation On package
-4ºF
-20ºC
70ºC
158ºF
-4ºF
-20ºC
70ºC
158ºF
Transportation & storage temperature limitation On package
Place in and out of standby mode On product
Do not wash On product tag
Do not dry clean On product tag
Do not tumble dry On product tag
Do not bleach On product tag
Do not iron On product tag
EU RF transmitter symbol In manual
The Bluetooth®figure mark On product
Warning symbol to identify a hazard that may
lead to death or serious injury
In manual and on
product
Caution symbol to indicate the need for the user
to consult the instructions for use for important
cautionary information such as warnings and
precautions that cannot, for a variety of reasons,
be presented on the medical electronics
box itself
In manual
Tip to provide guidance to make use easier. Risk
to user is considered negligible. In manual
Refer to instruction manual On product
Indications for Use
The Hyperice X device is a thermoelectric heater / cooler indicated to
temporarily numb pain and relieve inflammation (cold) & soothe stiff joints
and relax muscles (hot) in the treated areas. Hyperice X is intended to be
used in a stationary position, but user may walk short distances without
needing to remove the device.
Risks and Benefits
The risks and benefits of using the Hyperice X device are the same as using
traditional hot/cold therapy mediums such as an ice or heat compress. If

the temperature of the treatment area feels uncomfortable, you can reduce
the intensity or stop the session. Like using an ice or heat compress, the
benefits include temporary pain and inflammation relief, as well as soothing
joints and relaxing muscles in the treatment area.
Illustrations
Hyperice X Device
1 Electronics Box
2 Straps
3 Loops
4 Modules
5 Kneecap Ring
Electronics Box
6 Charging Light
7 Charging Port
8 Power Button
9 Status Light
Operating Instructions
⚠WARNING!
Before Operating this Device: Read all warnings at the beginning of this
manual. If you do not understand the operating instructions, contact
Hyperice at +1.949.565.4994
Set up the Device
• To charge the device before use: Plug the power supply into an electrical
outlet and then into the Hyperice X device.
This device is equipped with a lithium ion battery. The battery
automatically charges when the power supply is connected to the Hyperice
X device and an electrical outlet.
• Step 1: Place the device directly on skin. Place the electronics box on your
thigh. Align colored ring to kneecap.
• Step 2: Fasten straps so the device is snug against the skin. See
“Troubleshooting” if straps are not sized correctly.
• Step 3: Download the free Hyperice App on an iOS or Android device.
Open the Hyperice App, create an account, and pair your device
• Step 4: Press the power button on the device. Status light will pulse green.
Connecting to the Hyperice App
To connect your device to the Hyperice App via Bluetooth®make sure that
your device is turned on, Bluetooth®is turned on in your phone, and your
device is within close proximity. Select a routine within the Hyperice App
and if prompted tap “Scan for Devices.” Select your device when it pops
up on the screen. HyperSmart™ will automatically start your device. If you
need to adjust the temperature or duration of your routine, simply open the
Hyperice App and change the settings to your preference.
Turn Off the Device
To turn off the device, press the power button and confirm that the LED is
off. The device will turn itself off after idling for five minutes.
Using the Minimizers
If the device straps are too long use the minimizers to get a custom fit.
Attach the minimizers:
67
8
9
2
1
2
2
3
3
3
4
4
4
4
4
5

With minimizers in place:
Using the Extenders
If the device straps are too short use the extenders to get a custom fit.
Attach the extenders:
With extenders in place:
Caring for the Device
Cleaning the Device
• Wipe down the treatment pad with a damp, clean cloth.
• Dry thoroughly with a clean cloth.
• Do not machine wash or dry.
• Do not dry clean.
Maintaining the Device
The device and power supply require no routine maintenance or service
except for the care in this section.
Storing the Device
Make sure the device is powered off and battery charger is not attached.
Store in a clean, cool, dry place, not in direct sunlight, when not in use.
Replacement Parts
Please call customer service at +1.949.565.4994 or visit our website at
hyperice.com for information regarding available replacement parts and
accessories.
Technical Information
Do not attempt to take apart the device. The device has no user-serviceable
parts. There are no user-replaceable fuses.
Bluetooth®Wireless Technology
The Bluetooth word mark and logos are owned by Bluetooth SIG, Inc.,
and any use of such marks by Hyperice is under license. In the unlikely
event of loss of a stable Bluetooth connection, the device will attempt
to re-establish its connection automatically. The Hyperice X device is
completely autonomous, and will continue operating normally, even during
a loss of connectivity. If this device does cause interference, which can be
determined by turning the device off and on, the user is encouraged to try to
correct the interference by reorienting or relocating the device, increasing
the separation between equipment and the device, or connecting the
device to a different outlet on a circuit if it is plugged in.

The Hyperice X device uses Bluetooth 5.0 wireless technology with the
following radio specifications:
Frequency 2.4GHz ISM ( 2.36000 – 2.4835GHz)
Modulations GFSK at 1 Mbps, 2 Mbps data rates
Transmit Power 0 dBm
Sensitivity -96dBm Bluetooth, -89dBm at 2Mbs
Security 128-bit AES ECB/CCM/AAR co-processor
FCC ID: 2AWOM-1040001
This device complies with part 15 of the FCC Rules. Operation is subject
to the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
IC: 26209-1040001
This device complies with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may
not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables
aux appareils radio exempts de licence. L’exploitation est autorisée aux deux
conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2)
l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d’en compromettre le onctionnement.
Internal Battery Information
This device is equipped with a rechargeable lithium ion battery. The internal
battery is designed to allow use of Hyperice X anywhere—even when power
outlets are not available. The Hyperice X device may need to be plugged in
before first use. The battery will provide power for approximately 90 minutes
of continuous use (of cold therapy). It takes approximately three hours to fully
charge the battery when the device is plugged in and not in use.
The rechargeable lithium ion battery is intended to be changed only by
authorized service personnel with the use of a special service tool.
Product Specifications
• Hyperice X dimensions: 12.5” x 10” x 1.5”
• Hyperice X weight: 2 lbs
• Hyperice X electrical requirement: 9V 6A
• Temperature (operating): +41° F to 104° F [+5° C to +40° C]
• Temperature (storage): -13° F to +158° F [-25° C to +70° C]
• Relative Humidity (operating): 15% to 90%, non-condensing
• Relative Humidity (storage): -25ºC without relative humidity control;
+70º C at relative humidity up to 93%, non-condensing
• Atmospheric pressure (storage and transportation): 190hPa to 1060hPa
• Atmospheric pressure (operating): 700hPa to 1060hPa
AC/DC Adapter
⚠WARNING! Only use either the AC-DC adapter model number
GTM96600-5409-T2provided with the device.
• Input: 100-240 VAC, 50-60Hz, 1.5A per GlobTek model number
GTM96600-5409-T2
• Output: 9V DC 6A, 54W Max per GlobTek model number GTM96600-
5409-T2
Or the AC-DC adapter model number GSM60B09 provided with the device.
• Input: 100-240 VAC, 50/60Hz, 1.4-0.7A per MeanWell model number
GSM60B09
• Output: 9V DC 6A, 54W Max per MeanWell model number GSM60B09
Using a different adapter may cause the device to not operate correctly.
Electromagnetic Compatibility
The information contained in this section (such as separation distances) is in
general specifically written regarding Hyperice X. The numbers provided will
not guarantee faultless operation but should provide reasonable assurance
of such. This information may not be applicable to other medical electrical
equipment; older equipment may be particularly susceptible to interference.

General Notes
Medical electrical equipment requires special precautions regarding
electromagnetic compatibility (EMC) and needs to be installed and put into
service according to the EMC information provided in this document and
the remainder of the instructions for use of this electronics box. Portable
and mobile RF communications equipment can affect medical electrical
equipment. Cables and accessories not specified within the instructions
for use are not authorized. Using other cables and/or accessories may
adversely impact safety, performance, and electromagnetic compatibility
(increased emission and decreased immunity). Care should be taken if the
equipment is used adjacent to or stacked with other equipment; if adjacent
or stacked use is inevitable, the equipment should be observed to verify
normal operation in the configuration in which it will be used.
Electromagnetic Emissions
This equipment is intended for use in the electromagnetic environment
specified below. The user of this equipment should assure that it is used in
such an environment.
Electromagnetic Immunity
This equipment is intended for use in the electromagnetic environment
specified below. The user of this equipment should assure that it is used
in such an environment.
Immunity
Against
IEC 60601-1-2
Test Level
Compliance
Level (of this
electronics
box)
Electromagnetic
Environment
Electrostatic
discharge, ESD
(IEC 61000-4-2)
Contact Discharge:
± 8 kV
Air Discharge:
± 15 kV
± 8 kV
± 15 kV
Floors should be wood,
concrete, or ceramic
tile. If floors are covered
with synthetic material,
the relative humidity
should be kept at levels
to reduce electrostatic
charge to suitable
levels.
Electrical fast
transients/
bursts
(IEC 61000-4-4)
Power Supply
Lines: ± 2 kV
Input DC Power
Ports ± 2 kV
Signal Input/Output
Lines: ± 1 kV
± 2 kV
± 2 kV
± 1 kV
Mains power quality
should be that of a
typical commercial or
hospital environment.
RF Proximity
(IEC 61000-4-3)
385 Pulse
Modulation, 18 Hz
450 FM + 5Hz
deviation: 1 kHz
sine
710
745
780 Pulse
Modulation: 217 Hz
810
870
930 Pulse
Modulation: 18 Hz
1720
1845
1970 Pulse
Modulation: 217 Hz
2450 Pulse
Modulation: 217 Hz
5240
5500
5785 Pulse
Modulation: 217 Hz
27 V/m
28 V/m
9 V/m
28 V/m
28 V/m
28 V/m
9 V/m
Equipment with high
RF emissions should
be kept at a distance to
reduce the likelihood of
interference.
Surges on AC
mains lines
(IEC 61000-4-5)
Common Mode:
± 2 kV
Differential Mode:
± 1 kV
± 2 kV
± 1 kV
Mains power quality
should be that of a
typical commercial or
hospital environment.

Power frequency
magnetic field
50/60 Hz
(IEC 61000-4-8)
30 A/m 30 A/m Equipment that emits
high levels of power
line magnetic fields (in
excess of 3A/m) should
be kept at a distance to
reduce the likelihood of
interference.
Voltage dips
and short
interruptions on
AC mains input
lines
(IEC 61000-4-11)
Dip > 95%,
0.5 cycles
Dip > 95%, 1
cycle
Dip 30%,
25 cycles (50 Hz)
30 cycles (60 Hz)
Drops >95%, 250
cycles (50 Hz)
300 cycles (60 Hz)
0.5 cycles
1 cycle
25 cycles
(50 Hz)
30 cycles
(60 Hz)
250 cycles
(50 Hz)
300 cycles
(60 Hz)
Mains power should
be that of a typical
commercial or hospital
environment. If you
require continued
operation during power
mains interruptions,
ensure that batteries
are installed and
charged. Ensure that
battery life exceeds
longest anticipated
power outages or
provide additional
uninterruptible power
source.
This equipment is intended for use in the electromagnetic environment
specified below. The customer or the user of this equipment should
assure that it is used in such an environment.
Immunity
Tes t
IEC 60601 Test
Level
Compliance
Level
Electromagnetic
Environment – Guidance
Conducted
RF
RF coupled
into lines
(IEC 61000-
4-6)
Radiated RF
(IEC 61000-
4-3)
150 kHz to 80 MHz
outside ISM bandsa
150 kHz to 80 MHz
in ISM bandsa
3 Vrms
Portable and mobile
RF communications
equipment should be
used no closer to any
part of the equipment,
including cables, than the
recommended separation
distance calculated from
the equation applicable
to the frequency of the
transmitter as below.
Recommended separation
distance:
d=1.2/V1]√P
d=1.2/√P 80 MHz to
800MHz
d=2.3√P 800 MHz to
2.5 GHz
Where P is the maximum
output power rating of
the transmitter in watts
(W) according to the
transmitter manufacturer
and d is the recommended
separation distance in
meters (m).
Field strengths from
fixed RF transmitters,
as determined by an
electromagnetic site
surveya, should be less than
the compliance level in
each frequency rangeb.
Interference may occur in
the vicinity of equipment
marked with the following
symbol:
aThe ISM (industrial, scientific, and medical) bands between 150 kHz and 80
MHz are 6,765 MHz to 6,795 MHz; 13,553 MHz to 13,567 MHz; 26,957 MHz
to 27,283 MHz; and 40,66 MHz to 40,70 MHz.
b Field strengths from fixed transmitters, such as base stations for radio
(cellular/cordless) telephones and land mobile radios, amateur radio,
AM and FM radio broadcast, and TV broadcast cannot be predicted
theoretically with accuracy. To assess the electromagnetic environment
due to fixed RF transmitters, an electromagnetic site survey should be
considered. If the measured field strength in the location in which the
equipment is used exceeds the applicable RF compliance level above,
the equipment should be observed to verify normal operation. If abnormal
performance is observed, additional measures may be necessary, such as
reorienting or relocating the equipment.

Recommended Separation Distances
Recommended separation distances between portable and mobile RF
communications equipment and the Hyperice X electronics box.
Rated maximum
output power of
transmitter W
Separation distance according to frequency of transmitters in
meters
150 kHz – 80 MHz
d=1.2/V1]√P
80 MHz to
800MHz
d=1.2/V1]√P
800 MHz to 2.5 GHz
d=2.3√P
0.01 0.12 0.12 0.23
0.1 0.38 0.38 0.73
1 1.2 1.2 2.3
10 3.8 3.8 7. 3
100 12 12 23
For transmitters rated at a maximum output power not listed above, the
recommended separation distance (d) in meters (m) can be estimated using
the equation applicable to the frequency of the transmitter, where P is the
maximum output power rating of the transmitter in watts (W) according to
the transmitter manufacturer.
Note 1: At 80 MHz and 800 MHz, the separation distance for the higher
frequency range applies.
Note 2: These guidelines may not apply in all situations. Electromagnetic
propagation is affected by absorption and reflection from structures,
objects, and people.
Equipment Classification
• Protection against electric shock: Class II/internally powered equipment
• Degree of protection against electric shock: Type BF applied part
(Hyperice X device)
• Ingress protection: IP22
• Equipment not suitable for use in the presence of a flammable anesthetic
mixture with air or with oxygen or nitrous oxide
• Continuous operation
Troubleshooting
Problem Possible Causes Solution
I cannot start
the device
Power is not turned on.
Device battery is dead.
Not connected to app.
Press the power button to turn
device on.
Plug the device into the charger
to charge the battery.
Download the Hyperice App
and pair your Hyperice X device.
The straps are
too short.
Extenders are not installed. Open the “Extender Box”
and follow the instructions in
the box.
The straps are
too long.
Minimizers are not installed. Open the “Minimizer Box” and
follow the instructions.
Device does
not get cold
enough.
Adjust temperature setting
within app
Cold therapy expectations are
too extreme.
Air flow to modules is being
blocked.
The device has been damaged
The device is sustaining
optimum therapy temperatures,
which is NOT ice cold.
Do not use device under
pants, blankets, or anything
that may restrict air flow to the
device. If modules appear full
of debris, attempt to clear with
compressed air WHILE DEVICE
IS NOT IN USE.
Contact Customer Service. Do
not attempt to disassemble or
fix device.

Device is not
responding. Firmware may have crashed.
Reset the device by plugging
in the wall charger and holding
the power button down for 10
seconds.
Low Battery Battery needs to be charged. Plug in the electronics box to
charge the battery.
Cannot
establish or
maintain a
Bluetooth
connection
Bluetooth is turned off.
Turn on Bluetooth on the phone
attempting to pair with the
Hyperice X unit.
Call Hyperice customer service at +1.949.565.4994 if further assistance
is needed.
Warranty Information
Hyperice Limited One-Year Warranty
The Hyperice X is warranted by Hyperice Inc., a California corporation
(“Hyperice”), against manufacturing defects in material and workmanship
for a period of one year from the date of purchase from Hyperice. In the
event of any such defect occurring during the warranty period, Hyperice
will, at its option, (a) correct the defect by repair or by replacement of the
applicable part or component that fails as a result of such defect, without
charge for parts and labor; or (b) replace the electronics box with one of the
same or then current design.
The foregoing Warranties do not cover normal wear and tear or cosmetic
damage, and are void if the electronics box and/or the attachments and
other accessories (collectively, the “product”) are not used in accordance
with the user manual, are otherwise misused or modified in any way,
and/or are repaired or altered by anyone other than an authorized
service representative of Hyperice. These Warranties expressly exclude
transportation, shipping, or insurance costs, or defects, damages, or failure
resulting from misuse, abuse, improper or abnormal usage, or neglect.
EXCEPT AS PROVIDED ABOVE, HYPERICE MAKES NO EXPRESS
WARRANTIES OR ANY IMPLIED WARRANTIES, INCLUDING THOSE OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR
USE, AND ARE LIMITED IN DURATION AS STATED ABOVE. EXCEPT AS
EXPRESSLY STATED ABOVE, HYPERICE SHALL HAVE NO LIABILITY
OR RESPONSIBILITY TO ITS CUSTOMER OR ANY OTHER PERSON OR
ENTITY WITH RESPECT TO ANY LIABILITY, LOSS, OR DAMAGE CAUSED
DIRECTLY OR INDIRECTLY BY USE OR PERFORMANCE OF THE PRODUCT
OR ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT OR
ANY BREACH OF THESE WARRANTIES, INCLUDING BUT NOT LIMITED
TO ANY DAMAGES RESULTING FROM INCONVENIENCE, LOSS OF TIME,
PROPERTY, OR INCOME, OR ANY INDIRECT, SPECIAL, INCIDENTAL, OR
CONSEQUENTIAL DAMAGES OF ANY KIND.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitations or exclusions may
not apply to you. These Warranties give you specific legal rights, and
you may also have other rights, which vary from state to state. In the
event of a product defect covered by the foregoing Warranties during
the applicable warranty period, contact Hyperice at +1.949.565.4994 or
[email protected].
All replaced parts and products become the property of Hyperice. New
or reconditioned parts and products may be used in the performance of
Warranty service. Repaired or replaced parts and products are warranted
for the remainder of the original warranty period only. You will be charged
for repair or replacement of parts and products made after the expiration of
the applicable Warranty period.
Return Policy
This policy is only applicable if you are an end user and you purchased the
equipment directly from Hyperice. In the unlikely event that you are not
satisfied with your purchase, you may return it within thirty (30) days of the
purchase date. All returns and exchanges are subject to the conditions
listed below.
• Returns and exchanges must have a Return Merchandise Authorization
(RMA) number. Obtain an RMA number by contacting us at
+1.949.565.4994 or [email protected]. Returned items
without an RMA number will not be eligible for a credit to your account.

• Returns must be shipped within 30 days of the purchase date; exchanges
must be shipped within 14 days of the purchase date.
• Products and packaging must be returned in new and undamaged
condition. Any products showing signs of wear or being soiled in any way
will be deemed “unacceptable,” and you will be so notified. Unacceptable
returns and/or exchanges may be reshipped to you following payment of
an inspection/shipping fee.
• Returned items will be subject to a 7.5% restocking fee. A returned item
is an item that is being sent back for a refund.
• If you refuse delivery of your order for any reason, you will be refunded the
cost of your order less shipping fees.
• All partial or full refunds will be posted to the credit card used for purchase.
• Hyperice is not responsible for items lost or damaged during shipping.

hyperice.com
Hyperice, Inc., 525 Technology Drive, Suite 100, Irvine, California 92618 USA
Copyright 2021 © Hyperice, Inc. All rights reserved.
60-00525 Rev 2
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2)
this device must accept any interference received, including
interference that may cause undesired operation.