IBM 865951Y - Netfinity 5000 - 51Y Owner's manual

S10L-9837-04
IBM Netfinity Servers
IBM Netfinity 5000 - Type 8659
Models 12Y, 1SY, 22Y, 2SY, 31Y, 3RY, 41Y, 4RY,
51Y, 5RY, 61Y, 6RY, 71Y, 7RY, 81Y, 8RY
Hardware Maintenance Manual
January 2000
We Want Your Comments!
(Please see page 206)

S10L-9837-04
IBM Netfinity Servers
IBM Netfinity 5000 - Type 8659
Models 12Y, 1SY, 22Y, 2SY, 31Y, 3RY, 41Y, 4RY,
51Y, 5RY, 61Y, 6RY, 71Y, 7RY, 81Y, 8RY
Hardware Maintenance Manual
January 2000
We Want Your Comments!
(Please see page 206)
IBM

Note
Before using this information and the product it
supports, be sure to read the general information
under “Notices” in the manual.
Fifth Edition (January 2000)
The following paragraph does not apply to the United
Kingdom or any country where such provisions are
inconsistent with local law: INTERNATIONAL
BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. Some states do not allow disclaimer of
express or implied warranties in certain transactions,
therefore, this statement may not apply to you.
This publication could include technical inaccuracies or
typographical errors. Changes are periodically made to
the information herein; these changes will be incorporated
in new editions of the publication. IBM may make
improvements and/or changes in the product(s) and/or the
program(s) described in this publication at any time.
This publication was developed for products and services
offered in the United States of America. IBM may not offer
the products, services, or features discussed in this
document in other countries, and the information is subject
to change without notice. Consult your local IBM
representative for information on the products, services,
and features available in your area.
Requests for technical information about IBM products
should be made to your IBM reseller or IBM marketing
representative.
 Copyright International Business Machines
Corporation 1997, 2000. All rights reserved.
Note to U.S. Government users–Documentation related to
Restricted rights–Use, duplication, or disclosure is subject
to restrictions set forth in GSA ADP Schedule Contract
with IBM Corp.
ii Netfinity Server HMM

About this manual
This manual contains diagnostic information,
Symptom-to-FRU Indexes, service information, error
codes, error messages, and configuration information for
the Netfinity 5000 - Type 8659.
Important
This manual is intended for trained servicers who are
familiar with IBM PC Server products.
Important safety information
Be sure to read all caution and danger statements in this
book before performing any of the instructions.
Leia todas as instruções de cuidado e perigo antes de
executar qualquer operação.
Prenez connaissance de toutes les consignes de type
Attention et
Danger avant de procéder aux opérations décrites par les
instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine
Anweisung ausführen.
iii

Accertarsi di leggere tutti gli avvisi di attenzione e di
pericolo prima di effettuare qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y
peligro ante
de llevar a cabo cualquier operación.
Online support
Use the World Wide Web (WWW) or the IBM BBS to
download Diagnostic, BIOS Flash, and Device Driver files.
File download address is:
http://www.ibm.com/pc/files.html
The IBM BBS can be reached at [phone].
IBM online addresses:
The IBM Support Page is:
http://www.ibm.com/support/
The IBM Home Page is:
http://www.ibm.com/pc/
iv Netfinity Server HMM

Contents
About this manual ................. iii
Important safety information .......... iii
Online support . . . . . . . . . . . . . . . . . iv
Netfinity 5000 - Type 8659 ............ 1
General Checkout . . . . . . . . . . . . . . . . . 5
Diagnostic tools . . . . . . . . . . . . . . . . . . 8
Features . . . . . . . . . . . . . . . . . . . . . 14
Additional service information ........... 16
Locations . . . . . . . . . . . . . . . . . . . . . 55
Symptom-to-FRU index . . . . . . . . . . . . . 152
Undetermined problems . . . . . . . . . . . . . 165
Parts listing (Type 8659) ............ 167
Related service information .......... 175
Safety information . . . . . . . . . . . . . . . . 176
Send us your comments! ............ 206
Problem determination tips ........... 207
Phone numbers, U.S. and Canada ........ 208
Trademarks . . . . . . . . . . . . . . . . . . 210
 Copyright IBM Corp. 2000 v

vi Netfinity Server HMM

Netfinity 5000 - Type 8659
General Checkout . . . . . . . . . . . . . . . . . 5
Diagnostic tools . . . . . . . . . . . . . . . . . . 8
Diagnostic tools overview ........... 8
Diagnostic LEDs . . . . . . . . . . . . . . 8
Diagnostic test programs .......... 8
Power-on self-test (POST) ......... 9
POST beep codes ............. 10
Error messages . . . . . . . . . . . . . . 10
POST error messages and beep codes . . 10
Diagnostic error messages ........ 10
Software-generated error messages . . . 10
Option diskettes . . . . . . . . . . . . . . 10
Diagnostic test programs ............ 10
Navigating through the diagnostic tests . . . 11
Running Diagnostic test programs ...... 12
Viewing the test log ............. 13
Features . . . . . . . . . . . . . . . . . . . . . 14
Additional service information ........... 16
Checking the system for damage ........ 17
After dropping it .............. 17
After spilling liquid on it ........... 17
Configuration overview . . . . . . . . . . . . . 18
Configuration/Setup utility . . . . . . . . . . . 20
Configuration/Setup utility usage ........ 22
System summary . . . . . . . . . . . . . . 22
System information . . . . . . . . . . . . . 23
Product data . . . . . . . . . . . . . . 23
System card data ............ 23
PCI routing . . . . . . . . . . . . . . . . . 23
Devices and I/O ports ............ 23
Date and time ............... 24
System security . . . . . . . . . . . . . . 24
Using the power-on password menu . . . 26
Using the administrator password menu . 27
Defining a system owner's name ..... 28
Start options . . . . . . . . . . . . . . . . 29
Advanced setup . . . . . . . . . . . . . . 29
Core chipset control ........... 29
PCI bus control ............. 30
Cache control . . . . . . . . . . . . . . 30
Memory settings . . . . . . . . . . . . . 30
Advanced ISA settings .......... 30
Service Processor IRQ settings ..... 30
Plug and Play ............... 31
Error log . . . . . . . . . . . . . . . . . . 31
Configuring PCI features and options .... 31
Configuring the Ethernet controller ....... 32
Ethernet controller messages .......... 34
Novell NetWare or IntraNetWare Server ODI
driver messages . . . . . . . . . . . . . 34
NDIS 2.01 (OS/2) driver messages ..... 36
 Copyright IBM Corp. 2000 1

NDIS 4.0 (Windows NT) driver messages . . 38
UNIX messages . . . . . . . . . . . . . . 38
Failover for redundant Ethernet ......... 41
Configuring Failover on OS/2 ........ 41
Configuring Failover on Windows NT .... 42
Configuring Failover on IntraNetWare .... 42
Identifying problems using status LEDs ..... 44
Power supply LEDs ............. 44
LED diagnostics . . . . . . . . . . . . . . 45
Recovering BIOS . . . . . . . . . . . . . . . 48
Resolving configuration conflicts ........ 49
Resolving memory-address conflicts ..... 49
Changing the software configuration setup . . 49
Changing the hardware configuration setup . 49
Resolving resource conflicts .......... 50
Resolving hardware configuration conflicts . . 50
Resolving software configuration conflicts . . 51
Using the SCSISelect utility program ...... 52
Starting the SCSISelect utility program .... 52
SCSISelect utility program choices ...... 52
Configure/View host adapter settings . . . 52
SCSI disk utilities ............ 53
Performing a low-level disk format .... 54
When to use the format disk program . . . 54
Starting the low-level format ....... 54
Verifying the disk media ......... 54
Locations . . . . . . . . . . . . . . . . . . . . . 55
Adapters . . . . . . . . . . . . . . . . . . . 56
Adapter considerations . . . . . . . . . . . 56
Installing or removing adapters ....... 57
Battery . . . . . . . . . . . . . . . . . . . . 61
Bays . . . . . . . . . . . . . . . . . . . . . 64
Types of cables .............. 65
SCSI devices . . . . . . . . . . . . . . . . 66
SCSI IDs . . . . . . . . . . . . . . . . 66
Termination requirements . . . . . . . . 67
Preinstallation steps (all bays) ........ 67
Installing or removing drives in bays A and B
(removable media) . . . . . . . . . . . . 69
Installing or removing a drive in bay C (diskette
drive) . . . . . . . . . . . . . . . . . . . 70
Installing or removing drives in bays 1 through 5
(hard disk drives) ............. 72
Changing jumper positions ........... 75
Two-pin jumper blocks ........... 75
Completing the installation ........... 77
Completing the tower model installation ..... 77
Completing the rack model installation .... 80
Controls . . . . . . . . . . . . . . . . . . . . 82
Front panel indicators ............ 85
DASD fan assembly removal .......... 90
Ethernet connector . . . . . . . . . . . . . . . 91
Expansion bays . . . . . . . . . . . . . . . . 92
External options . . . . . . . . . . . . . . . . 94
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Adding External SCSI devices ........ 94
Attaching external options .......... 95
Hot-swap backplane assembly removal ..... 96
Input/Output connectors . . . . . . . . . . . . 97
Installing a server in a rack enclosure ...... 99
Before you begin ............. 100
Installing the rack model in a rack enclosure 102
Preparing the server .......... 102
Preparing the rack enclosure ...... 104
Installing the server in the rack enclosure 108
Removing the rack model from a rack
enclosure . . . . . . . . . . . . . . . . 111
Internal drives installation or removing .... 113
Keyboard and mouse connectors ....... 114
Management port C ............. 115
Memory modules . . . . . . . . . . . . . . 116
Installing or removing memory modules . . 116
Microprocessors . . . . . . . . . . . . . . . 118
Installing microprocessor upgrades .... 118
Installing or replacing a microprocessor . . 119
Option installation . . . . . . . . . . . . . . 125
Preparing a tower model ......... 126
Preparing a rack model .......... 128
Parallel port connector ............ 131
Power supplies . . . . . . . . . . . . . . . 132
Power supply removal ............ 133
Rear fan assembly removal ......... 134
SCSI connectors . . . . . . . . . . . . . . . 135
Internal SCSI connector .......... 135
External SCSI connector ......... 135
SCSI jumpers . . . . . . . . . . . . . . . . 137
DASD backplane jumper block location . 138
Security . . . . . . . . . . . . . . . . . . . 139
Installing a U-bolt and security cable .... 139
Serial port connectors ............ 141
System board illustration ........... 142
System board LEDs ........... 142
System board connectors ......... 143
System board removal/replacement ...... 145
System board switches ............ 147
Bypassing an unknown power-on password 148
Universal serial bus ports .......... 149
Updating the server configuration ....... 150
Video port connector ............. 151
Symptom-to-FRU index . . . . . . . . . . . . . 152
Beep symptoms . . . . . . . . . . . . . . . 152
No beep symptoms ............. 155
Diagnostic error codes ............ 156
Error symptoms . . . . . . . . . . . . . . . 159
POST error codes .............. 160
SCSI error codes .............. 165
Undetermined problems . . . . . . . . . . . . . 165
Parts listing (Type 8659) ............ 167
System . . . . . . . . . . . . . . . . . . . 168
Netfinity 5000 - Type 8659 3

Keyboards . . . . . . . . . . . . . . . . . 172
Power cords . . . . . . . . . . . . . . . . . 174
4Netfinity Server HMM

General Checkout
The server diagnostic programs are stored in nonvolatile
random-access memory (NVRAM) on the system board.
These programs are the primary method of testing the
major components of the server: the system board,
Ethernet controller, video controller, RAM, keyboard,
mouse (pointing device), diskette drive, serial port, and
parallel port. You can also use them to test some external
devices.
Also, if you cannot determine whether a problem is caused
by the hardware or by the software, you can run the
diagnostic programs to confirm that the hardware is
working properly.
When you run the diagnostic programs, a single problem
might cause several error messages. When this occurs,
work to correct the cause of the first error message. After
the cause of the first error message is corrected, the other
error messages might not occur the next time you run the
test.
A failed system might be part of a shared DASD cluster
(two or more systems sharing the same external storage
device(s)). Prior to running diagnostics, verify that the
failing system is not part of a shared DASD cluster.
A system might be part of a cluster if:
The customer identifies the system as part of a
cluster.
One or more external storage units are attached to
the system and at least one of the attached storage
units is additionally attached to another system or
unidentifiable source.
One or more systems are located near the failing
system.
If the failing system is suspected to be part of a shared
DASD cluster, all diagnostic tests can be run except
diagnostic tests which test the storage unit (DASD residing
in the storage unit) or the storage adapter attached to the
storage unit.
Netfinity 5000 - Type 8659 5

(CONTINUED)
Notes
1. For systems that are part of a shared DASD
cluster, run one test at a time in looped mode.
Do not run all tests in looped mode, as this could
enable the DASD diagnostic tests.
2. If multiple error codes are displayed, diagnose
the first error code displayed.
3. If the computer hangs with a POST error, go to
the “Symptom-to-FRU index” on page 152.
4. If the computer hangs and no error is displayed,
go to “Undetermined problems” on page 165.
5. Power Supply problems, see “No beep
symptoms” on page 155.
6. Safety information, see “Safety information” on
page 176.
7. For intermittent problems, check the error log;
see, “Error log” on page 31.
001
IS THE SYSTEM PART OF A CLUSTER?
Yes No
002
Go to Step 004.
003
Schedule maintenance with the customer. Shut down all
systems related to the cluster. Run storage test.
004
– Power-off the computer and all external devices.
– Check all cables and power cords.
– Set all display controls to the middle position.
– Power-on all external devices.
– Power-on the computer.
– Check the error log, see “Error log” on page 31. If an
error was recorded by the system, see
“Symptom-to-FRU index” on page 152.
– Start the Diagnostic Programs. See “Running
Diagnostic test programs” on page 12.
– Check for the following responses:
1. No beep.
2. Readable instructions or the Main Menu.
DID YOU RECEIVE THE CORRECT RESPONSES?
Yes No
005
Find the failure symptom in “Symptom-to-FRU index”
on page 152.
6Netfinity Server HMM

006
– Run the Diagnostic Programs. If necessary, refer to
“Running Diagnostic test programs” on page 12.
If you receive an error, go to “Symptom-to-FRU index”
on page 152.
If the diagnostics completed successfully and you still
suspect a problem, see “Undetermined problems” on
page 165.
Netfinity 5000 - Type 8659 7

Diagnostic tools
Server problems can be caused by the hardware, the
software, or a user error. An example of a user error is
pressing the wrong key on the keyboard.
You can check the hardware by using the diagnostic test
programs and the information in this section.
Note
When you run the diagnostic test programs, a single
problem can cause several error messages to occur.
When this happens, work to correct the cause of the
first error message. After the cause is corrected, the
other error messages probably will not occur the next
time you run the tests.
If the hardware is OK and you have not made an error,
you might have a software problem. If you suspect that
you have a software problem, refer to the information that
comes with that software package.
Diagnostic tools overview
The following tools are available to help identify and
resolve hardware-related problems:
LEDs on the system board and power supplies
Diagnostic test programs
Power-on self-test (POST)
POST beep codes
Error messages
Troubleshooting charts
Option diskettes
Diagnostic LEDs: When a system error occurs, the
relevant LEDs on the system board are lighted to identify
where the errors are (see “System board LEDs” on
page 142). When you see the System Error LED
illuminated on the operator LED (status) panel on the front
of the server, check the LEDs on the power supplies and
at any Ethernet adapters, then open the cover and see
which LEDs are illuminated on the system board.
Diagnostic test programs: The server
diagnostics test programs are stored in nonvolatile
random-access memory (NVRAM) on the system board.
These programs are the primary method of testing the
system board, memory, and other standard features of the
Netfinity 5000. You can also use them to test some
external devices.
Also, if you cannot determine whether a problem is caused
by the hardware or by the software, you can run the test
programs to confirm that the hardware is working properly.
8Netfinity Server HMM

The server diagnostic test programs can identify most
problems associated with major components of the server:
the system board, Ethernet controller, video controller,
RAM, diskette drive, serial port, parallel port, keyboard,
and mouse.
You can start the diagnostic test programs from the
Startup panel, when the message Press F2 for
Diagnostics appears. Test options let you batch groups of
tests, specify test parameters (for example, which memory
DIMM you want to test), and specify the number of passes
that you want to run (1 through 9999).
You can also view the server configuration information
from the Diagnostic Utility menu. For example, you can
view the interrupt request (IRQ) and direct memory access
(DMA) assignments, memory usage, device drivers, and so
on.
Power-on self-test (POST): When you turn on
the server, it performs a series of tests to check the
operation of server components and some options. This
series of tests is called the power-on self-test, or POST.
POST does the following:
Checks the operation of some basic system board
operations
Checks the memory
Compares the current server configuration with the
stored server configuration information
Configures PCI adapters
Starts the video operation
Verifies that drives (such as the diskette, CD-ROM,
and hard disk drives) are connected properly
If you have a power-on password or administrator
password set, you must type the password and press
Enter before POST will continue.
While the memory is being tested, the amount of available
memory appears on the screen. These numbers advance
as the system progresses through POST and the final
number that appears on the screen represents the amount
of memory available. If POST finishes without detecting
any problems, a single beep sounds, the POST OK on the
front LED panel comes on, and the first screen of the
operating system or application program appears.
If POST detects a problem, an error message appears on
the screen. A single problem can cause several error
messages to appear. When this occurs, work to correct
the cause of the first error message. After the cause is
corrected, the other error messages probably will not
appear the next time you turn on the system.
Netfinity 5000 - Type 8659 9

POST beep codes: POST generates beep codes to
indicate successful completion or the detection of an error.
One beep indicates successful completion of POST.
More than one beep indicates that POST detected an
error, see “Beep symptoms” on page 152
Error messages: Error messages indicate that a
problem exists; they are not intended to be used to identify
a failing part.
Hardware error messages that occur can be text, numeric,
or both. Messages generated by the software generally
are text messages, but they also can be numeric.
POST error messages and beep codes: POST
error messages and beep codes occur during startup when
POST finds a problem with the hardware or detects a
change in the hardware configuration, see
“Symptom-to-FRU index” on page 152.
Diagnostic error messages: Diagnostic error
messages occur when a test finds a problem with the
server hardware. These error messages are alphanumeric
and they are saved in the Test Log.
Software-generated error messages: These
messages occur if a problem or conflict is found by an
application program, the operating system, or both.
Messages are generally text messages, but they also can
be numeric. For information about these error messages,
refer to the documentation that comes with the software.
Option diskettes: An optional device or adapter
might come with an Option Diskette. Option Diskettes
usually contain option-specific diagnostic test programs or
configuration files.
If the optional device or adapter comes with an Option
Diskette, follow the instructions that come with the option.
Different instructions apply depending on whether the
Option Diskette is startable or not.
Diagnostic test programs
This section includes useful information about navigating
through the diagnostic test programs, as well as
procedures for starting and stopping them. These
programs are designed to test the IBM Netfinity 5000. If
you want to test a non-IBM product, refer to the
information that comes with that product.
You can start the diagnostic test programs from the
Startup panel, when the message Press F2 for
Diagnostics appears.
10 Netfinity Server HMM

Note
When you run the diagnostic test programs, a single
problem can cause several error messages to occur.
When this happens, work to correct the cause of the
first error message. After the cause is corrected, the
other error messages probably will not occur the next
time you run the tests.
Navigating through the diagnostic tests:
Error messages in the Test Log are stored by diagnostic
test session. A diagnostic test session is defined as
running one, all, or a selection of tests, one or more times.
You can use the following keys to maneuver within the test
program:
Enter Selects an item.
Down Arrow (↓)Moves the cursor down.
Up Arrow (↑)Moves the cursor up.
Left Arrow (←)Toggles test selection between
Yes and No.
Right Arrow (→)Toggles test selection between
Yes and No.
Page Down (PgDn) Moves to the next diagnostic
test session in the log (if any).
Page Up (PgUp) Moves to the previous
diagnostic test session in the
log (if any).
F1 Displays the appropriate Help
information. Use the Up Arrow
(↑) or Down Arrow (↓) key to
scroll through the information.
Pressing F1 from within a Help
screen provides a help index
from which you can select
different categories. Pressing
Esc exits Help and returns to
where you left off.
Esc Returns to the previous menu.
Netfinity 5000 - Type 8659 11

Running Diagnostic test programs: When
you start the diagnostic test programs from the Diagnostic
Utility menu, you can select the tests, the way the tests
run, and the number of times the tests run.
Notes
1. To run the diagnostic test programs, you must
start the server with the highest level password.
That is, if you enter the power-on password, and
an administrator password is set, you cannot run
the test programs. You can only view the error
messages in the test log.
If an administrator password is set, you must
enter the administrator password to run the
diagnostic test programs.
2. If the server stops during testing and you cannot
continue, restart the server and try running the
tests again. If the problem persists, see “Error
symptoms” on page 159 and look for the
problem symptom.
3. If the diagnostic tests do not find a problem, see
“Error symptoms” on page 159 and look for the
problem symptom.
4. You might need a scratch diskette to obtain
accurate test results when testing the diskette
drive.
5. The keyboard and mouse tests assume that a
keyboard and mouse are attached to the server.
To start the diagnostic tests:
1. Turn on the server and watch the screen.
If the system is turned on already, shut down the
operating system and restart the server.
2. When the message Press F2 for Diagnostics
appears, press F2.
If a power-on password or administrator password is
set, the system prompts you for it. Type in the
appropriate password; then, press Enter.
3. The Diagnostic Programs screen appears.
4. Select Extended or Basic from the top of the screen.
5. Select the test you want to run from the list that
appears; then, follow the instructions that appear on
the screen. The actions available include specifying
the options for the tests to be run, such as the
number of times to run the test, whether to stop on
error, or whether to use a predefined overlay that
describes the tests to be run.
When the tests have completed, you can view the
Test Log by selecting Utility from the top of the
screen.
12 Netfinity Server HMM