IBM NetVista 8302 Owner's manual

IBM
Hardware Maintenance Manual
Ty pe s 8301, 8302, 8303, 8304, 8305,
8306, 8307, 8308, 8309, 8310,
8311, 8312, 8313, 8314, and 8315


IBM
Hardware Maintenance Manual
Ty pe s 8301, 8302, 8303, 8304, 8305,
8306, 8307, 8308, 8309, 8310,
8311, 8312, 8313, 8314, and 8315


Note: Before using this information and the product it supports, be sure to read the
general information under “Notices” on page 305.
Second Edition (August 2004)
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″ WITHOUT
ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some
jurisdictions do not allow disclaimers or express or implied warranties in certain transactions; therefore, this
statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in new editions of the publication. IBM may make
improvements or changes in the products or the programs described in this publication at any time.
Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your
IBM Marketing Representative.
© Copyright International Business Machines Corporation 2001. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Chapter 1. About this manual . . . . .1
Important Safety Information . . . . . . . . .1
Chapter 2. General Checkout . . . . . .3
Chapter 3. General information . . . . .5
Features . . . . . . . . . . . . . . . .5
Types 8301 and 8302 . . . . . . . . . . .5
Types 8303, 8304, and 8312 . . . . . . . .7
Types 8305, 8306, 8309, and 8313 . . . . . . .9
Types 8307, 8308, 8310, 8311, 8314, and 8315 . .11
Physical specifications . . . . . . . . . . .13
Types 8301 and 8302 . . . . . . . . . .13
Types 8303, 8304 and 8312 . . . . . . . .14
Types 8305, 8306, 8309, and 8313 . . . . . .16
Types 8307, 8308, 8310, 8311, 8314, and 8315 . .17
Available options . . . . . . . . . . . .18
Types 8301 and 8302 . . . . . . . . . .18
Types 8303, 8304 and 8312 . . . . . . . .19
Types 8305, 8306, 8309, and 8313 . . . . . .20
Types 8307, 8308, 8310, 8311, 8314, and 8315 . .21
Chapter 4. Diagnostics . . . . . . . .23
Setup Utility program . . . . . . . . . . .24
Product Recovery Program menu . . . . . . .25
Diagnostics . . . . . . . . . . . . . .26
Diagnostics program download . . . . . . .26
Navigating through the diagnostics programs . .26
Running diagnostics tests . . . . . . . . .26
Test selection . . . . . . . . . . . . .26
Test results . . . . . . . . . . . . .27
Fixed disk advanced test (FDAT) . . . . . .27
Quick and Full erase - hard drive . . . . . .29
Viewing the test log . . . . . . . . . .30
Chapter 5. Installing Options . . . . .31
Installing external options . . . . . . . . .31
Locating connectors on the front . . . . . .31
Locating the connectors on the rear . . . . .33
Obtaining device drivers . . . . . . . . .39
Installing internal options . . . . . . . . .39
Removing the cover . . . . . . . . . .40
Locating components . . . . . . . . . .42
Identifying parts on the system board . . . .44
Installing memory . . . . . . . . . . .47
Installing adapters . . . . . . . . . . .48
Installing internal drives . . . . . . . . .52
Installing a rope clip . . . . . . . . . .64
Changing the battery . . . . . . . . . .67
Replacing the cover and connecting the cables . .67
Chapter 6. FRU Removals . . . . . .71
Removing the cover Types 8301 and 8302 . . . .71
Removing the CD-ROM drive Types 8301 and 8302 71
Front bezel Types 8307, 8308, 8310, 8311, 8314, and
8315 . . . . . . . . . . . . . . . . .72
Replacing a microprocessor . . . . . . . . .72
Hard disk drive removal . . . . . . . . . .73
Types 8303, 8304, and 8312 . . . . . . . .73
Types 8305, 8306, 8309, and 8313 . . . . . .74
Types 8307, 8308, 8310, 8311, 8314, and 8315 . .77
Power supply removal . . . . . . . . . . .77
Types 8301 and 8302 . . . . . . . . . .77
Types 8303, 8304, and 8312 . . . . . . . .78
Types 8305, 8306, 8309, and 8313 . . . . . .79
Types 8307, 8308, 8310, 8311, 8314, and 8315 . .80
System board removal . . . . . . . . . . .80
Types 8301 and 8302 . . . . . . . . . .80
Types 8303, 8304, and 8312 . . . . . . . .81
Types 8305, 8306, 8309, and 8313 . . . . . .82
Types 8307, 8308, 8310, 8311, 8314, and 8315 . .83
Replacing the cover, Types 8301 and 8302 . . . .83
Chapter 7. Symptom-to-FRU Index . . .87
Hard disk drive boot error . . . . . . . . .87
Power Supply Errors . . . . . . . . . . .87
Diagnostic error codes . . . . . . . . . . .89
Beep symptoms . . . . . . . . . . . . 107
No-beep symptoms . . . . . . . . . . . 109
POST error codes . . . . . . . . . . . .110
Miscellaneous error messages . . . . . . . . 125
Undetermined problems . . . . . . . . . . 127
Chapter 8. Parts listing . . . . . . . 129
Chapter 9. Additional Service
Information . . . . . . . . . . . . 263
Security features . . . . . . . . . . . . 263
Passwords . . . . . . . . . . . . . 263
Vital product data . . . . . . . . . . . 264
Management Information Format (MIF) . . . 264
Alert on LAN . . . . . . . . . . . . 265
BIOS levels . . . . . . . . . . . . . . 265
Flash update procedures . . . . . . . . . . 265
Flash from Operating System (WinPhlash) . . . 266
Flash from CD-ROM ISO image . . . . . . 266
Flash recovery boot block jumper . . . . . . . 267
Power management . . . . . . . . . . . 269
Automatic configuration and power interface
(ACPI) BIOS . . . . . . . . . . . . . 269
Advanced Power Management . . . . . . 269
Automatic Hardware Power Management
features . . . . . . . . . . . . . . 269
Setting Automatic Hardware Power
Management features . . . . . . . . . . 269
Automatic Power-On features . . . . . . . 270
© Copyright IBM Corp. 2001 iii

Chapter 10. Related service
information . . . . . . . . . . . . 271
Safety information . . . . . . . . . . . . 271
General safety . . . . . . . . . . . . 271
Electrical safety . . . . . . . . . . . . 272
Safety inspection guide . . . . . . . . . 273
Handling electrostatic discharge-sensitive
devices . . . . . . . . . . . . . . 274
Grounding requirements . . . . . . . . 275
Safety notices (multi-lingual translations) . . . 275
Send us your comments! . . . . . . . . . 304
Problem determination tips . . . . . . . . . 305
Notices . . . . . . . . . . . . . . . 305
Trademarks . . . . . . . . . . . . . . 306
iv Hardware Maintenance Manual

Chapter 1. About this manual
This manual contains service and reference information for IBM
®
computer Types
8301, 8302, 8303, 8304, 8305, 8306, 8307, 8308, 8309, 8310, 8311, 8312, 8313, 8314, and
8315.
This manual is divided into product service sections and a related service section,
as follows:
v The product service sections include procedures for isolating problems to a FRU,
a Symptom-to-FRU Index, additional service information and an illustrated parts
catalog.
v The related service section includes safety notices and safety information, and
problem determination tips.
Note:
This manual is intended for trained servicers who are familiar with IBM Personal
Computer products. Use this manual along with advanced diagnostic tests to troubleshoot
problems effectively.
Before servicing an IBM product, be sure to review the “Safety information” on page 271.
Important Safety Information
Be sure to read all caution and danger statements in this book before performing
any of the instructions.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
© Copyright IBM Corp. 2001 1

Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
2 Hardware Maintenance Manual

Chapter 2. General Checkout
This general checkout procedure is for Types 8301, 8302, 8303, 8304, 8305, 8306,
8307, 8308, 8309, 8310, 8311, 8312, 8313, 8314, and 8315 computers.
Attention:
The drives in the computer you are servicing might have been rearranged or the drive
startup sequence changed. Be extremely careful during write operations such as copying,
saving or formatting. Data or programs can be overwritten if you select an incorrect drive.
Diagnostic error messages appear when a test program finds a problem with a
hardware option. For the test programs to properly determine if a test Passed, Failed
or Aborted, the test programs check the error-return code at test completion. See
“Diagnostics” on page 26.
General error messages appear if a problem or conflict is found by an application
program, the operating system, or both. For an explanation of these messages, refer
to the information supplied with that software package.
Notes:
v Types 8301, 8302, 8303, 8304, 8305, 8306, 8307, 8308, 8309, 8310, 8311, 8312, 8313, 8314,
and 8315 computers default to come up quiet (no beep and no memory count and
checkpoint code display) when no errors are detected by POST.
v To enable beep and memory count and checkpoint code display when a successful POST
occurs, do the following:
1. Select Start Options in the Configuration/Setup Utility program (see “Setup Utility
program” on page 24).
2. Set Power-On Self-Test to Enhanced.
v
Before replacing any FRUs, ensure that the latest level of BIOS is installed on the system.
A down-level BIOS might cause false errors and unnecessary replacement of the system
board. For more information on how to determine and obtain the latest level BIOS, see
“BIOS levels” on page 265.
v If multiple error codes are displayed, diagnose the first error code displayed.
v If the computer hangs with a POST error, go to ″Symptom-to-FRU Index″ on page 87.
v If the computer hangs and no error is displayed, go to “Undetermined problems” on
page 127.
v If an installed device is not recognized by the diagnostics program, that device might be
defective.
001
1. Power-off the computer and all external devices.
2. Check all cables and power cords.
3. Make sure the system board is seated properly.
4. Set all display controls to the middle position.
5. Power-on all external devices.
6. Power-on the computer.
7. Check for the following response:
v Readable instructions or the Main Menu.
© Copyright IBM Corp. 2001 3

DID YOU RECEIVE THE CORRECT RESPONSE?
If NO, continue to 002.
If YES, proceed to 003.
002
If the Power Management feature is enabled, do the following:
1. Start the Configuration/Setup Utility program (see “Setup Utility program” on
page 24)
2. Select Power Management from the Configuration/Setup Utility program
menu.
3. Select APM.
4. Be sure APM BIOS Mode is set to Disabled. If it is not, press Left Arrow (}) or
Right Arrow (Æ) to change the setting.
5. Select Automatic Hardware Power Management.
6. Set Automatic Hardware Power Management to Disabled.
7. If the problem persists, continue to 003.
003
Run the Diagnostic programs. If necessary, refer to “Diagnostics” on page 26.
v If you receive an error, replace the part that the diagnostic program calls out or
go to ″Symptom-to-FRU Index″ on page 87.
v If the test stops and you cannot continue, replace the last device tested.
4 Hardware Maintenance Manual