IBM ThinkPad 570 Operating and installation instructions

Help and Service Information
If you have questions about your new IBM ThinkPad 570 Direct Dock Adapter or require technical
assistance, visit the IBM Personal Computing Support Web site at http://www.pc.ibm.com/support. You
can also get help and information through the IBM PC HelpCenter in your geography (please check
your 570 User's Guide for phone numbers and operating times). Response time might vary depending
on the number and nature of the calls received.
Marketing, installation and configuration support though the HelpCenter will be withdrawn or made
available for a fee at IBM's discretion, 90 days after the option has been withdrawn from marketing.
Additional support offerings, including step-by-step installation assistance, are available for a fee.
During the warranty period, assistance for replacement or exchange of defective components is
available.
Step 1. Problem Solving
You might be able to solve the problem yourself. Before calling the HelpCenter, please prepare for the
call by following these steps:
1. If you are having installation or configuration problems, refer to the detailed sections on installation
found in this manual.
2. Visit the Personal Computing Support Web site specific to the model of option you have purchased.
Updated installation instructions, hints and tips, or updated system-specific notes are often
published in this section. You might find that later device drivers are available that will improve the
performance and compatibility of your ThinkPad 570 Direct Dock Adapter.
Part Number: 00N4653
IBM ThinkPad 570 Direct Dock Adapter
Help and Service Information and Product Warranty
 Copyright IBM Corp. 1999
1

Also visit the support Web page for the IBM ThinkPad 570. These pages might also contain useful
hints and tips related to the installation of the ThinkPad 570 Direct Dock Adapter and might refer to
BIOS or device-driver updates required for your ThinkPad 570.
3. Uninstall then reinstall the ThinkPad 570 Direct Dock Adapter. Be sure to check that the position
and orientation of connectors match the instructions in this manual.
Preparing for the Call
To assist the technical support representative, have available as much of the following information as
possible
Computer manufacturer and model: IBM ThinkPad 570
Option name: IBM ThinkPad 570 Direct Dock Adapter
Proof of Purchase
Exact wording of the error message (if any)
Description of the problem
Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want to walk you through
the problem during the call.
Placing the call to IBM
If you call 90 days or more after the date of withdrawal or after your warranty has expired, you might be
charged a fee.
For the telephone number and support hours by country, refer to either the following table, the enclosed
technical support insert, or to the HelpCenter phone list in your 570 User's Guide. If the number is not
provided, contact your IBM reseller or IBM Marketing representative.
Support 24 hours a day, 7 days a week in the countries below
Canada 1-800-565-3344
U.S.A. or Puerto Rico 1-800-772-2227
2

Additional technical support resources
Online technical support is available during the life of your product. Online assistance can be obtained
through the Personal Computing Web site, the PSG Electronic Bulletin Board System (BBS) and the
IBM Automated Fax System
Online Technical Support
IBM Personal Computing Support Web site http://www.pc.ibm.com/support
Select Notebook & PDA Support
IBM PSG BBS 1-919-517-0001
IBM Automated Fax System 1-800-426-3395
1-800-465-3299 (in Canada)
3

Product Warranty
The ThinkPad 570 Direct Dock Adapter is sold and warranted by Compu-Lock, an IBM ThinkPad
Proven Partner.
Statement of Limited warranty
The warranties provided by Compu-Lock in this Statement of Limited Warranty apply only to the
ThinkPad 570 Direct Dock Adapter you originally purchase for your use, and not for resale, from
Compu-Lock or your reseller. Unless Compu-Lock specifies otherwise, the following warranties apply
only in the country where you acquire the Adapter. If you have any questions, contact Compu-Lock or
your reseller.
Warranty
Compu-Lock warrants the ThinkPad 570 Direct Dock Adapter to be free of defects in material and
workmanship for a period of one year. If your ThinkPad 570 Direct Dock Adapter proves defective in
materials or workmanship during this period, Compu-Lock will promptly repair or replace it.
Warranty Service
To obtain warranty service for the ThinkPad 570 Direct Dock Adapter, you should call IBM. For the
telephone number and support hours by country, refer to either the following table, the enclosed
technical support insert, or to the HelpCenter phone list in your 570 User's Guide. If the number is not
provided, contact your IBM reseller or IBM Marketing representative.
Support 24 hours a day, 7 days a week in the countries below
You may be required to provide proof of purchase.
Compu-Lock will provide certain types of repair and exchange to restore your Adapter to good working
order.
When a type of service involve the exchange of the Direct Dock Adapter, the item Compu-Lock
replaces becomes its property and the replacement becomes yours. The replacement may not be new,
but will be in good working order and at least functionally equivalent to the item replaced. The
replacement assume the warranty service status of the replaced item. Before Compu-Lock exchanges
Canada 1-800-565-3344
U.S.A. or Puerto Rico 1-800-772-2227
4

a part, you agree to remove all features, parts, options, alternations and attachments not under
warranty service. You also agree to ensure that the ThinkPad 570 Direct Dock Adapter is free from any
legal obligation or restrictions that prevent its exchange.
You agree to:
1. obtain authorization from the owner to have Compu-Lock or your reseller service the Direct Dock
Adapter that you do not own; and
2. where applicable, before service is provided ---
a) follow the problem determination, problem analysis, and service request procedures that
Compu-Lock or your reseller provide,
b) secure all programs, data and functions contained in a Machine, and
c) inform Compu-Lock or your reseller of changes in a Machine's location.
Compu-Lock is responsible for loss of, or damage to, your Direct Dock Adapter while it is in 1)
Compu-Lock's possession or 2) in transit in those cases where Compu-Lock is responsible for the
transportation charges.
Extent of Warranty
Compu-Lock does not warrant uninterrupted or error-free operation of an Adapter warranties may be
voided by misuse, accident, modification, unsuitable physical or operating environment, improper
maintenance by you, removal or alteration of a Machine or parts identification labels or failure caused
by a product for which Compu-Lock is not responsible.
THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, CONDITIONS, EXPRESS OR
IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE
YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM
JURISDICTION TO JURISDICTION. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF EXPRESS OR LIMITATION MAY NOT APPLY TO YOU. IN THAT EVENT SUCH
WARRANTIES ARE LIMITED DURATION TO THE WARRANTY PERIOD. NO WARRANTIES APPLY
AFTER THAT PERIOD.
Limitation of Liability
Circumstances may arise where, because of a default on Compu-Lock's part of other liability, you are
entitled to recover damages from Compu-Lock. In each such instance, regardless of the basis on which
5

you are entitled to claim damages from Compu-Lock (including fundamental breach, negligence,
misrepresentation, or other contract or tort claim), Compu-Lock is liable only for:
1. damages for bodily injury and damage to real property and tangible personal property; and
2. the amount of any other actual direct damages or loss, up to the greater of U.S. $100,000 or the
charges (if recurring, 12 months' charges apply) the machine that is the subject of the claim.
UNDER NO CIRCUMSTANCES IS COMPU-LOCK LIABLE FOR ANY OF THE FOLLOWING:
1. THIRD-PARTY CLAIMS AGAINST YOU FOR LOSSES OR DAMAGES (OTHER THAN THOSE
UNDER THE FIRST ITEM LISTED ABOVE);
2. LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR
3. SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL
DAMAGES (INCLUDING LOST PROFITS OR SAVINGS), EVEN IF COMPU-LOCK OR YOUR
RESELLER IS INFORMED OF THE POSSIBILITY. SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.
6