IBM WaveRunner User manual

Table of Contents
Chapter 1 : Introduction _________________________________________________ 4
What Your WaveRunner PCMCIA Package Contains ____________________________4
What Your WaveRunner ISA Package Contains _________________________________4
What Your WaveRunner MicroChannel Package Contains ________________________5
Chapter 2 : What You Will Need for a Successful Installation ___________________ 6
Required Items _____________________________________________________________6
Windows 95 ____________________________________________________________________ 6
ISDN Use Only__________________________________________________________________ 7
Telephone Company Checklist for ISDN Operation_______________________________7
North America __________________________________________________________________ 7
Europe, Asia, and Australia ________________________________________________________ 8
Check IRQ, COM Port, and DMA Availability – ISA and MicroChannel Only ________8
Uninstall Previous WaveRunner Software_______________________________________9
Chapter 3 : WaveRunner Windows 95 Installation ___________________________ 10
Installation Procedures _____________________________________________________10
Validating Your Installation _________________________________________________11
Locate the WaveRunner Port Monitor using Explorer ___________________________________ 12
Using the Port Monitor to Check Your ISDN Service ___________________________________ 12
Explanation of Indicators _______________________________________________________ 13
Chapter 4 : Setting Up a Dial-up Networking Link ___________________________ 14
Using a 128K ISDN Connection - MLP (set up a connection to use both ISDN B-channels)
_________________________________________________________________________16
Chapter 5 : Setting up a Fax Connection___________________________________ 17
Beginning the Setup ________________________________________________________17
Filling out the Microsoft Fax Properties Page ___________________________________18

Testing your New Fax Capabilities ____________________________________________19
Sending Facsimiles from other Applications ____________________________________20
Chapter 6 : Troubleshooting _____________________________________________ 21
Basic Windows 95 Troubleshooting ___________________________________________21
WaveRunner Problem Resolution_____________________________________________21
WaveRunner PCMCIA PC Cards___________________________________________________ 21
Modem Errors _______________________________________________________________ 21
Common ISDN Errors _________________________________________________________ 22
WaveRunner ISA PC Boards ______________________________________________________ 25
WaveRunner MicroChannel PC Boards ______________________________________________ 29
Other Common Problems_______________________________________________________ 31
Chapter 7 : Customer Support____________________________________________ 32
Appendices ___________________________________________________________ 33
Appendix A : Clearing up Undetected Hardware Conflicts in Windows 95___________33
Appendix B : Ordering ISDN Service (North America Only) ______________________33
Ordering ISDN for the WaveRunner Digital Modem Reference Sheet_______________________ 33
Appendix C : Choosing Your ISDN Category (Germany only)_____________________34
National ISDN 1TR6 ____________________________________________________________ 34
Euro ISDN DSS1 _______________________________________________________________ 35

Table of Figures
Figure 1: WaveRunner Setup Screen.............................................................................11
Figure 2: Port Monitor Icon..........................................................................................12
Figure 3: ISDN Port Monitor........................................................................................12
Figure 4: ISDN Port Monitor w/Successful Initialization ..............................................13
Figure 5: Dial-Up Networking......................................................................................14
Figure 6: Making a New Connection.............................................................................15
Figure 7: WaveRunner ISDN Connection......................................................................15
Figure 8: Services Screen..............................................................................................17
Figure 9: Add Services to Profile Screen.......................................................................18
Figure 10: Microsoft Fax Properties – User tab............................................................18
Figure 11: Microsoft Fax Properties – Modem Tab ......................................................19
Figure 12: Fax Machine Icon........................................................................................19
Figure 13: Microsoft Fax Status Screen........................................................................20

4
WaveRunner ISDN/Analog Modem for
Windows 95
November 1997
Chapter 1 : Introduction
Thank you for choosing WaveRunner and welcome to the world of high-speed
digital modems. The purpose of this manual is to supplement the WaveRunner
installation software with various information, such as what you will need to
begin your installation, how to set up a 128k connection, how to troubleshoot
various problems that may occur and where to find technical support. We
especially encourage the less-experienced users to read through the chapters
carefully since they contain valuable setup and support information.
Before you begin with the installation of your new WaveRunner ISDN/Analog
modem, check the IBM web page
(http://www.networking.ibm.com/nes/neshome.html) for the latest
documentation and drivers.
What Your WaveRunner PCMCIA Package Contains
The IBM WaveRunner PCMCIA ISDN or Analog Modem kit consists of:
•The IBM WaveRunner Adapter
•The IBM WaveRunner installation diskettes and/or CD ROM
•WaveRunner Adapter Diagnostics diskette
•PSTN and ISDN data cable set. The data access arrangement (DAA)
and telephone interface cable is specific to your country. If you need to
use your WaveRunner ISDN/Analog Modem in another country,
contact your IBM representative or your place of purchase to obtain a
country-specific data cable set.
•Documentation
If any item is missing or damaged, contact your place of purchase.
What Your WaveRunner ISA Package Contains
The IBM WaveRunner Adapter for ISA kit consists of:
•The IBM WaveRunner Adapter for ISA
•The IBM WaveRunner installation diskettes/CD ROM
•WaveRunner Adapter Diagnostics Diskette

5
•A data cable
•Fast Path to Installation card for ISA
•The Ordering ISDN for the WaveRunner Digital Modem reference
sheet
•A fax program for use in the Windows 3.1x environment
•A COM port accelerator program (for use with Windows only)
If any item is missing or damaged, contact your place of purchase.
What Your WaveRunner MicroChannel Package
Contains
The IBM WaveRunner Adapter for MicroChannel kit consists of:
•The IBM WaveRunner Adapter for MicroChannel
•The IBM WaveRunner installation diskettes/CD ROM
•One of the following options:
•The WaveRunner Adapter Startup Option Diskette
•The WaveRunner Adapter Option Diskette (Version 1.1 or higher)
•A data cable
•Fast Path to Installation card for MicroChannel
•The Ordering ISDN for the WaveRunner Digital Modem reference
sheet
•A fax program for use in the Windows 3.1x environment
•A COM port accelerator program (for use with Windows only)
If any item is missing or damaged, contact your place of purchase.

6
Chapter 2 : What You Will Need for a Successful
Installation
In order to make the installation of your WaveRunner adapter as smooth as
possible, be sure you have all the items listed.
Required Items
qPC with minimum 16MHz 486, 8MB RAM, 10MB hard disk space, 3.5 in.
floppy disk drive or CD ROM drive
qWaveRunner Adapters, cables, and supporting documentation
qInstallation and setup diskettes or CD-ROM
qUninstall of previous WaveRunner software (see the section, Uninstall
Previous WaveRunner Software)
qPCMCIA system only: One available type 2 PCMCIA adapter slot
qISA system only: One available ISA or EISA slot
qISA system only: Two free IRQ’s – one of 3, 4 or 5 and one of 10 (Rev C
only), 11 or 15, and one free DMA channel – one of 6 or 7.
qMicroChannel system only: One available MicroChannel Architecture slot
qMicroChannel system only: Two free IRQ’s – one of 3, 4 or 5 and one of 11
or 15, and one free DMA channel – one of 6 or 7.
Windows 95
qClear up any hardware conflicts (red "X"s and yellow "!"s) in Device
Manager (in Control Panel, double-click System). See Appendix A for
further details.
qDial-up Networking (DUN)
qDial-up Adapter
qTCP/IP
Consult Windows 95 Help for instructions on Dial-up Networking, network
adapter, adding, and TCP/IP, installing, to install the above items. The
manufacturer for all is Microsoft.
Note: If you have any Dial-up Networking connectoids from WaveRunner
installations before 29 May 1997 that reference the WaveRunner
PCMCIA modem, WaveRunner Internal modem or WaveRunner V120
modem, they must be deleted and rebuilt after the installation in order
for the modems to work.

7
ISDN Use Only
qNT-1 (Network Terminator) or the NT supplied by your local telephone
company.
qComplete information from your telephone company about your ISDN service
(see Telephone Company Checklist for ISDN Operation in the next section)
qService provider with ISDN support (i.e., CompuServe, MSN, Mindspring,
etc.)
Telephone Company Checklist for ISDN Operation
If you are planning to use your WaveRunner's ISDN capabilities, you must have
ISDN service provided by your local telephone company (i.e. Ameritech, US
West, GTE, British Telecom, Deutsche Telekom, France Telecom, etc.) and a
Network Terminator (NT1). If you do not, contact your telephone company and
order an ISDN Basic Rate Interface (BRI) with at least one data channel.
(Additional information to help the phone company set up your line can be found
in Appendix B.) If your telephone company does not provide one, you will need to
purchase an NT-1. We recommend the IBM 7845 NT1 Extended (North America
only). You may order one by calling IBM at 800-IBM-CALL (800-426-2255).
When you obtain ISDN service or if you have ISDN service already, contact your
telephone company and obtain the following information:
North America
•Switch Type
qAny switch running National ISDN protocol (NI-1)
qAT&T 5ESS switch running AT&T's Custom protocol
qNorthern Telecom DMS-100 switch running Nortel's Custom protocol
•How many telephone numbers are assigned to your ISDN line, what they are,
and what information they carry.
q___________________
q___________________
qVoice
qData
qData and Voice
qVoice
qData
qData and Voice
Example
9704726094
9704726095
Voice
Data
Data and Voice
Voice
Data
Data and Voice

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•Your Service Profile Identifiers (SPID)s (usually your telephone number
followed by four extra digits)
q___________________
q___________________
Example
97047260941111
97047260951111
Europe, Asia, and Australia
•Switch Type
qEuro ISDN
qINS-Net64 (Japan only)
qAUSTEL (Austria only)
q1TR6 (Germany only)
•What your ISDN telephone number is and how the Adapter Passive Bus is
configured.
q___________________ qAll
qCPSA
qMSN_DDI
Example
9704726094
All
CPSA
MSN_DDI
Check IRQ, COM Port, and DMA Availability – ISA and
MicroChannel Only
In order to avoid common setup errors and conflicts, identify and note in the table
below which IRQ's, COM ports, and DMA’s are not available by following these
steps.
1. Open your system’s Control Panel folder and double-click System.
2. Click the Device Manager tab.
3. Double-click Computer.
4. Click the View Resources tab and select Interrupt Request (IRQ).
5. Note the numbers listed in the Setting column. These are the IRQ's that are
unavailable to WaveRunner. When setting up your WaveRunner adapter, be
sure not to use these IRQ's.
6. On the View Resources tab, click Input/Output(I/O).

9
7. Using the up/down scroll bar, scroll down the list and identify all
communications ports such as Communications Port (COM1). These ports are
unavailable to WaveRunner. When setting up your WaveRunner adapter, be
sure not to use these communications ports.
8. On the View Resources tab, click Direct memory access (DMA).
9. Using the up/down scroll bar, scroll down the list and identify all DMA’s.
These DMA’s are unavailable to WaveRunner. When setting up your
WaveRunner adapter, be sure not to use these DMA’s.
IRQ’s
Unavailable COM Ports Unavailable DMA’s Unavailable
q3
q4
q5
q10
q11
q15
q1
q2
q3
q4q6
q7
Uninstall Previous WaveRunner Software
If you have a previous installation of a WaveRunner adapter, follow the
instructions below to remove it.
1. Insert the WaveRunner Installation Disk 1 or CD-ROM.
2. Copy WRUNINST.EXE from the Installation Disk to the WINDOWS
directory.
3. On the Start Bar, click Start and then Run.
4. Type C:\WINDOWS\WRUNINST.EXE (use your Windows path).
5. Click OK.
6. Follow the on-screen instructions.

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Chapter 3 : WaveRunner Windows 95 Installation
Before installing your WaveRunner ISDN/Analog Modem, be sure you have the
required items listed in Chapter 2: What You Will Need for a Successful
Installation. Now you are ready to install your WaveRunner ISDN/Analog
Modem.
Note: (PCMCIA only) Before you begin your installation, make sure your
WaveRunner adapter is removed from your system.
Installation Procedures
Follow these steps:
1. If you have not done so already, uninstall previous versions of
WaveRunner software by following the directions in Chapter 2.
2. If your WaveRunner software is not on your hard disk or network disk,
insert WaveRunner Installation Disk 1 or CD-ROM.
3. In My Computer, open up the disk or folder where the WaveRunner
software resides (e.g., if you are installing from diskette, open 3 ½
floppy).
4. Double-click Setup. The screen displayed in Figure 1appears.
Note: SETUP may not run from a DOS shell or from RUN on some systems.
To ensure a successful installation, follow the steps above to run
SETUP.
Depending on the type of system you have, which Windows components are
already installed and which version of Windows 95 you are running, SETUP will
provide the appropriate on-line instructions.

11
Figure 1: WaveRunner Setup Screen
This screen (Figure 1) indicates the steps required for the WaveRunner
installation. First, your system is checked to insure you have already installed the
Dial-Up Networking components that are shipped with Windows95, but are
optional during Windows installation. If you do not have Dial-Up Networking
installed, a warning screen is displayed with instructions on how to load this
required feature.
Next, the version of Windows95 is tested because the original version of
Window95 supports multi-function adapters, like the WaveRunner, differently
than the current OSR2 version.
Next, your system is tested to insure that the Microsoft ISDN Accelerator Pack
has been installed. This is required for ISDN adapter support by Windows95
unless your system has Dial-Up Networking 1.2. If necessary, the WaveRunner
installation will install Version 1.1 of the Microsoft ISDN Accelerator Pack
automatically.
Click on OK and begin your journey through the WaveRunner Setup. The
WaveRunner SETUP program contains a complete installation tutorial in a
Windows help file. Please follow the directions listed in the help file. If you find
it easier, you can print the help file during setup.
Validating Your Installation
When your setup is complete, the WaveRunner installation includes an ISDN Port
Monitor. The following steps will help you decide if your installation was
successful.
Note: Your WaveRunner adapter must be connected to an NT-1 or an analog
telephone line for successful validation. For PCMCIA, the cable with

12
the square adapter is for ISDN service and the cable with the round
adapter is for analog service.
Locate the WaveRunner Port Monitor using Explorer
1. Put your mouse pointer on the Start button in the lower left corner of your
screen.
2. Click the RIGHT mouse. A menu appears.
3. Click Explore. It normally starts up with the boot drive and the Windows
directory opened.
4. Go down the Windows directory tree until you find the Waverun directory
and click on it.
5. Locate the WaveRunner Port Monitor by its icon (Figure 2), a blue globe
with the text ISDN underneath.
6. Double-click this icon to start the Port Monitor.
Figure 2: Port Monitor Icon
The Port Monitor starts up, initially as an empty dialog box (Figure 3).
Figure 3: ISDN Port Monitor
Using the Port Monitor to Check Your ISDN Service
To check your ISDN service with the Port Monitor, follow the steps below.
1. Choose Actions to manually load the ISDN signaling programs.
2. Select the line Load D-channel Code When Port Monitor is Active.
The result from this action tells you if your ISDN service is active, if your
terminal equipment is identified by your telephone company's ISDN switch, and

13
if your telephone numbers and SPIDs (North America only) are correct. If they
are, the Port Monitor displays something similar to the text in Figure 4.
Figure 4: ISDN Port Monitor w/Successful Initialization
Explanation of Indicators
LA: (line active) indicates a successful connection to NT-1 and ISDN service
D: indicates correct SPID (North America only)
B1: indicates a 64k connection on the first line (only if communicating or making
a call)
B2: indicates a 64k connection on second line (only if communicating or making
a call)
If your ISDN service does not initialize, refer to Chapter 6: Troubleshooting.

14
Chapter 4 : Setting Up a Dial-up Networking Link
Whether you are setting up an ISDN connection or a simple analog call, you use
the Windows95 Dial-Up Networking service. To begin, follow the instructions
below.
1. Open up My Computer and double-click Dial-Up Networking (Figure 5).
Figure 5: Dial-Up Networking
Note: To create a connection, you need to have an access telephone number,
Username, and password for that service provider. In this example, we
will use the Microsoft Network as an access provider.
2. Double-click Make New Connection.
3. Enter a name that will mean something to you. You can give a name to each
connection you use so that you can remember which one is which.
4. Click Select a modem to see which choices you have (see Figure 6). With just
the WaveRunner installed, you see at least four modem devices:
-WaveRunner ISDN Line 01
-WaveRunner ISDN Line 02
-WaveRunner PCMCIA MODEM (Internal Modem for ISA and
MicroChannel)
-WaveRunner V120 MODEM
You use the first two to create 64K or 128K ISDN connections and the
PCMCIA or Internal MODEM to make analog connections.
5. Choose the device with which you want to connect.
6. Click Next.

15
7. Enter the telephone number of the service you will connect with and click
Next.
8. Create your new connection by clicking Finish.
Figure 6: Making a New Connection
Now you will have the new connection object in your Dial-Up Networking folder.
To set up that connection, point to the object and click the right mouse button.
From the menu that appears, select Properties.
Figure 7: WaveRunner ISDN Connection
There is extensive online help available for using Microsoft’s Dial-Up
Networking, but there is one trick if you want to use a 128K ISDN connection.
Follow the instructions in the next section.

16
Using a 128K ISDN Connection - MLP (set up a
connection to use both ISDN B-channels)
1. Right click on the new connection object you created above and select
Properties from the menu that appears.
2. Select Settings, or the Multilink tab if you have DUN 1.2.
3. Select Use additional devices.
4. Click Add.
5. Click Device name and add the second ISDN device listed.
Note: Make sure you select the other WaveRunner ISDN device. Most often,
you will use the same telephone number as before, but this will be
determined by your ISDN service provider.

17
Chapter 5 : Setting up a Fax Connection
Setting up a fax connection with the WaveRunner adapter is no different than
setting up a fax connection with any other modem. If you are familiar with the
setup process, the only thing you need to know is to choose WaveRunner
PCMCIA Modem (PCMCIA) or WaveRunner Internal Modem (ISA and
MicroChannel) as your fax modem. If you are unfamiliar with the fax setup
process, the instructions below are designed to make setup quick and easy.
Before you begin, you must have Microsoft Fax, and Exchange or Outlook
installed on your machine. Microsoft Fax and Exchange are included with
Windows 95 and can be found on your installation CD or diskettes.
Beginning the Setup
1. Start Microsoft Exchange or Outlook.
2. On the Tools menu, click Services.
Figure 8: Services Screen
3. Click Add (see Figure 8).

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Figure 9: Add Services to Profile Screen
4. Select Microsoft Fax and click OK (see Figure 9).
5. On the Microsoft Fax screen, click OK to enter Microsoft Fax Properties.
Filling out the Microsoft Fax Properties Page
1. On the User tab (Figure 10), fill out your country, name, fax number, etc.
Figure 10: Microsoft Fax Properties – User tab
2. Click the Modem tab (Figure 11).

19
Figure 11: Microsoft Fax Properties – Modem Tab
3. Select WaveRunner PCMCIA Modem or WaveRunner Internal Modem.
4. Click Set as Active Fax Modem.
5. Click OK.
6. When the Add Service To Profile dialog appears, click OK.
7. In the Services box, click OK.
8. On the File menu in Exchange or Outlook, choose Exit and logoff.
You are now ready to use your WaveRunner adapter for facsimiles.
Testing your New Fax Capabilities
Once you have your WaveRunner adapter set up for fax capabilities, it’s a good
idea to test it. To do so, simply follow the directions below.
1. Start Exchange or Outlook. You will see the 14400 bps WaveRunner ISDN
Modem driver initialize. You will also see a fax machine icon (Figure 12) in
the lower right corner of your Windows taskbar.
Figure 12: Fax Machine Icon
2. On the Compose menu, select Compose New Fax.

20
3. Follow the steps in the Compose New Fax wizard, selecting the fax number
of someone you know.
4. When you are finished filling out the pages in the Compose New Fax wizard,
click Finish.
Figure 13: Microsoft Fax Status Screen
The fax you just created will automatically be sent. The Microsoft Fax Status
screen appears (Figure 13), letting you know the progress of your fax
transmission.
Sending Facsimiles from other Applications
You can fax from applications other than Exchange and Outlook. Within any
application, on the File menu, choose Print. Select Microsoft Fax as your
printer. The Compose New Fax wizard starts automatically.
Alternatively, some applications contain a Send To option in the File menu.
Simply choose this option and the underlying Fax choice to start up the New Fax
wizard.