IBM infoprint 1764 User manual

Color printer
User’s Guide
February 2007
© 2006 Lexmark International, Inc.

2
Edition: February 2007
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK
INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR
IMPLIED,INCLUDING,BUTNOT LIMITED TO, THE IMPLIED WARRANTIESOFMERCHANTABILITYORFITNESSFORAPARTICULAR
PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not
apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these
changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all
countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product,
program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual
property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except
those expressly designated by the manufacturer, are the user’s responsibility.
© 2006 Lexmark International, Inc.
All rights reserved.
UNITED STATES GOVERNMENT RIGHTS
This software and any accompanying documentation provided under this agreement are commercial computer software anddocumentation
developed exclusively at private expense.
Trademarks
LexmarkMarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.
PCL®is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer
commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This
means the printer recognizes PCL commands used in various application programs, and that the printer emulates the functions
corresponding to the commands.
Other trademarks are the property of their respective owners.
Safety information
•Use only the power supply and power supply cord provided with this product or the manufacturer's authorized replacement power
supply and power supply cord.
•Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible.
•Connect the power supply cord to an electrical outlet that is near the product and easily accessible.
•Use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone
network.
•Refer service or repairs, other than those described in the user documentation, to a professional service person.
CAUTION: Connect to an Ethernet network which does not exceed the voltage limit of the Ethernet
connector.
CAUTION: Do not use the fax feature during a lightning storm. Do not set up this product or make
any electrical or cabling connections, such as the power supply cord or telephone, during a lightning
storm.
CAUTION: Do not set up this product or make any electrical or cabling connections, such as the
power supply cord or telephone, during a lightning storm.

Contents
3
Contents
Chapter 1: Installing and removing options ..................................................................... 5
Installing a 2000-sheet drawer .........................................................................................................................6
Installing a 500-sheet drawer ...........................................................................................................................7
Installing a duplex unit .....................................................................................................................................8
Installing the printer .........................................................................................................................................9
Installing an output expander ...........................................................................................................................9
Installing a 5-bin mailbox ...............................................................................................................................11
Installing a StapleSmart finisher ....................................................................................................................12
Installing memory and option cards ...............................................................................................................13
Removing memory and option cards .............................................................................................................18
Chapter 2: Printing ............................................................................................................ 24
Understanding the printer operator panel ......................................................................................................24
Sending a job to print .....................................................................................................................................26
Printing from a USB flash memory device .....................................................................................................27
Canceling a print job ......................................................................................................................................28
Printing a menu settings page .......................................................................................................................29
Printing a network setup page .......................................................................................................................29
Printing a font sample list ...............................................................................................................................30
Printing a directory list ...................................................................................................................................30
Loading the trays ...........................................................................................................................................30
Loading the multipurpose feeder ...................................................................................................................35
Printing on specialty media (transparencies, labels, other) ...........................................................................37
Linking trays ...................................................................................................................................................38
Linking output bins .........................................................................................................................................39
Holding a job in the printer .............................................................................................................................39
Printing confidential jobs ................................................................................................................................40
Tips for successful printing ............................................................................................................................44
Chapter 3: Media specifications ...................................................................................... 46
Media guidelines ............................................................................................................................................46
Storing paper .................................................................................................................................................48
Storing media .................................................................................................................................................52
Identifying media sources and specifications .................................................................................................52
Chapter 4: Maintaining the printer .................................................................................. 58
Determining the status of supplies .................................................................................................................58
Conserving supplies ......................................................................................................................................59
Ordering supplies ...........................................................................................................................................59

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Contents
Print cartridges ...............................................................................................................................................59
Toner waste container ...................................................................................................................................59
Fuser and ITU ................................................................................................................................................59
Chapter 5: Clearing paper jams ....................................................................................... 61
Identifying jams ..............................................................................................................................................61
Access doors and trays .................................................................................................................................62
Understanding jam messages .......................................................................................................................63
Clearing the entire paper path .......................................................................................................................64
Clearing mailbox, finisher, or output expander jams (Area M) .......................................................................68
Clearing fuser jams ........................................................................................................................................68
Clearing image transfer unit jams ..................................................................................................................70
If you still need help .......................................................................................................................................76
Chapter 6: Administrative support .................................................................................. 77
Adjusting operator panel brightness and contrast .........................................................................................77
Disabling operator panel menus ....................................................................................................................77
Enabling operator panel menus .....................................................................................................................78
Restoring factory default settings ..................................................................................................................78
Adjusting Power Saver ..................................................................................................................................79
Encrypting the disk ........................................................................................................................................79
Setting security using the Embedded Web Server (EWS) .............................................................................80
Black only mode ............................................................................................................................................83
Aligning the image transfer unit .....................................................................................................................84
Using the Coverage Estimator .......................................................................................................................85
Size sensing ..................................................................................................................................................85
Configuring printer alerts ...............................................................................................................................86
Chapter 7: Troubleshooting ............................................................................................. 87
Calling for service ..........................................................................................................................................87
Checking an unresponsive printer .................................................................................................................87
Printing multi-language PDFs ........................................................................................................................87
Solving printing problems ..............................................................................................................................88
Solving mailbox problems ..............................................................................................................................89
Solving option problems ................................................................................................................................90
Solving paper feed problems .........................................................................................................................92
Solving print quality problems ........................................................................................................................92
Solving color quality problems .......................................................................................................................97
Chapter 8: Notices .......................................................................................................... 101

Installing and removing options
5
1Installing and removing options
You can customize your printer memory capacity and connectivity by adding optional cards and input devices. You can also
use these instructions tohelp you locate an option for removal. Install the printer and any options you have purchased in the
following order:
CAUTION: If you are installing options after setting up the printer, turn the printer off and unplug the power cord
before continuing.
•High capacity feeder (2000-sheet drawer)
•Optional drawers
•Duplex unit
•Printer
•Output options
The instructions in this section cover the following options:
Input options
•High capacity feeder (2000-sheet drawer)
•Optional drawers
•Duplex unit
Output options
•Output expander
•5-bin mailbox
•StapleSmart finisher
Internal options
•Memory cards
–Printer memory
–Flash memory
–Fonts
•Firmware cards
–Bar Code
–IPDS and SCS/TNe
–PrintCryption™
Note: Use a Phillips screwdriver to remove the system board access cover.
•Other internal options
–Printer hard disk
–RS-232 serial interface card
–Parallel 1284-B interface card
Note: Some options may not be available on some models.

Installing a 2000-sheet drawer
6
Installing and removing options
Installing a 2000-sheet drawer
Your printer supports one optional 2000-sheet drawer.
Warning: If you have an optional duplex unit and a 2000-sheet drawer, you must install a 500-sheet drawer
between the duplex unit and the 2000-sheet drawer.
1Unpack the 2000-sheet drawer and remove any packing material.
2Place the drawer in the location you have chosen for your printer.
3If you are installing a 500-sheet drawer on top of the 2000-sheet drawer, attach the stabilizing bars.
aPlace the two stabilizing bars on the ground, narrow side up.
bLower the 2000-sheet drawer onto the bars, making sure you align the holes in the drawer with the holes in
the bars.
cScrew the bars into place using four screws (two screws for each bar).
4Adjust the four leveling feet on the bottom of the drawer, if necessary.
Note: You will install the power cord for the 2000-sheet drawer later.
5Continue with Installing a 500-sheet drawer.
Leveling feet

Installing a 500-sheet drawer
7
Installing and removing options
Installing a 500-sheet drawer
Your printer supports up to three additional 500-sheet drawers. However, if you install a 2000-sheet drawer, you can only
add one additional 500-sheet drawer.
Warning: If you have an optional duplex unit and a 2000-sheet drawer, you must install a 500-sheet drawer
between the duplex unit and the 2000-sheet drawer.
1Unpack the 500-sheet drawer and remove any packing material.
2Place the drawer in the location you have chosen for your printer, or install it on another drawer. To install it on
another drawer:
aAlign the holes in the 500-sheet drawer with the positioning posts on the lower drawer.
bLower the 500-sheet drawer into place. Make sure it is seated securely on the other drawer.
3If you are installing a 500-sheet drawer on top of a 2000-sheet drawer, secure the drawers with stabilizing screws.
aInsert the screws through the holes next to the positioning posts on the 500-sheet drawer.
bHand-tighten the screws.
Even when fully inserted, the screws allow some space between the drawers.
4Install another 500-sheet drawer, or continue with Installing a duplex unit.

Installing a duplex unit
8
Installing and removing options
Installing a duplex unit
Your printer supports an optional duplex unit that lets you print on both sides of a sheet of paper.
Warning: If you have an optional duplex unit and a 2000-sheet drawer, you must install a 500-sheet drawer
between the duplex unit and the 2000-sheet drawer.
1Unpack the duplex unit and remove any packing material.
2Place the duplex unit in the location you have chosen for your printer or install it on a 500-sheet drawer. To install it
on a 500-sheet drawer:
aAlign the positioning posts on the drawer with the holes in the duplex unit.
bLower the duplex unit into place. Make sure it is seated securely on the drawer.

Installing the printer
9
Installing and removing options
Installing the printer
CAUTION: The printer weighs 48–82 kg (105–181 lb). It requires at least three (3) people to lift it safely. Use the
printerhandholdstoliftit,donotliftbythefrontof theprinter, andmakesureyourfingersarenotunder
the printer when you set it down.
1Unpack the printer.
2Place the printer on the duplex unit or 500-sheet drawer:
aAlign the positioning posts on the duplex or 500-sheet drawer with the holes in the printer.
bLower the printer into place. Make sure it is seated securely.
Installing an output expander
Your printer supports an optional output expander that lets you stack up to 650 sheets of paper in one bin.
Note: After you unpack the output expander, install it immediately. Otherwise, the edges of the mounting
brackets could damage tabletops or fabrics.
1Unpack the output expander and remove any packing material.
2Remove the printer top cover.
Warning: The output expander tray is designed to hold the weight of print material only. Do not use it as a shelf;
excess weight may cause it to disengage from the output expander.
3Align the mounting brackets on the bottom of the output expander with the slots in the top of the printer.
4Lower the output expander into place.

Installing an output expander
10
Installing and removing options
5Attach the printer top cover to the output expander.
6Attach the output expander paper bail to the top cover.

Installing a 5-bin mailbox
11
Installing and removing options
Installing a 5-bin mailbox
Your printer supports a 5-bin mailbox that lets you collate and stack up to 500 sheets of paper.
Note: After you unpack the mailbox, install it immediately. Otherwise, the edges of the mounting brackets
could damage tabletops or fabrics.
1Unpack the mailbox and remove any packing material.
2Remove the printer top cover.
Warning: The mailbox is designed to hold the weight of print material only. Do not use it as a shelf; excess
weight may damage it.
3Align the mounting brackets on the bottom of the mailbox with the slots in the top of the printer.
4Lower the mailbox into place.

Installing a StapleSmart finisher
12
Installing and removing options
5Attach the printer top cover to the mailbox.
6Attach the mailbox paper bail to the top cover.
Installing a StapleSmart finisher
Your printer supports a StapleSmart finisher. See the information sheet included with the finisher for detailed installation
instructions.

Installing memory and option cards
13
Installing and removing options
Installing memory and option cards
CAUTION: If you are installing memory or option cards sometime after setting up the printer, turn the printer off
and unplug the power cord before continuing. If you have any other devices connected to the printer,
turn them off as well and unplug any cables going to the printer.
Removing the system board access cover
1Locate the access cover on the back of the printer.
2Remove the four access cover screws (two at top, two at bottom).
3Remove the access cover.
4Use the illustration to locate the connector for the card you want to install.
Installing a memory card
Follow the instructions in this section to install a printer memory card. Memory cards must have 100-pin connectors.
1 Remove the system board access cover. For more information, see Removing the system board access cover.
Warning: Memory cards are easily damaged by static electricity. Touch something metal on the printer before
you touch a card.
2Unpack the memory card.
Avoid touching the connection points along the edge of the card. Save the packaging.
Option card
connector
Firmware and
flash memory
card connectors
Hard disk
connector
Memory card
connector

Installing memory and option cards
14
Installing and removing options
3Push open the latches on both ends of the memory connector.
4Align the notches on the bottom of the card with the notches on the connector.
5Push the memory card firmly into the connector until the latches on either end of the connector snap into place.
It may require some force to fully seat the card.
6Make sure each latch fits over the notch on the end of the card
Installing a firmware card
Follow the instructions in this section to install an optional firmware or flash memory card.
Only one of each type of card is supported.
Warning: Firmware and flash memory cards are easily damaged by static electricity. Touch something metal on
the printer before you touch a card.
1Remove the system board access cover. For more information, see Removing the system board access cover.
2Unpack the card.
Avoid touching the metal pins on the bottom of the card. Save the packaging.
3Holding the card by its sides, align the pins on the card with the holes on the system board.
4Push the card firmly into place.
The entire length of the connector on the card must touch the system board.
Be careful not to damage the card connectors.
Latch
Notch
Connection
points

Installing memory and option cards
15
Installing and removing options
Installing a hard disk
Follow the instructions in this section to install an optional hard disk. You need a small flathead screwdriver to attach the
hard disk to the mounting plate.
Warning: Hard disks are easily damaged by static electricity. Touch something metal on the printer before you
touch a disk.
If an option card has been installed, you may need to remove it before installing the hard disk.
1Remove the system board access cover. For more information, see Removing the system board access cover.
2Remove the mounting plate, hard disk, ribbon cable, and attachment screws from the package.
3Align the ribbon cable connector with the connector pins on the hard disk.
4Attach the ribbon cable to the hard disk.
5Align the screw holes on the mounting plate with the holes in the hard disk.
6Secure the mounting plate to the hard disk with the screws.
Pins
Hard disk
Ribbon cable
Mounting plate

Installing memory and option cards
16
Installing and removing options
7Press the ribbon cable connector into the connector on the system board.
8Flip the hard disk over, and then press the three posts on the mounting plate into the holes on the system board.
The hard disk snaps into place.
Installing an option card
Your printer has one expansion card slot that supports a number of option cards. The following table describes their
function.
You need a small Phillips screwdriver to install these options.
1Remove the system board access cover. For more information, see Removing the system board access cover.
2Remove the screw from the metal plate that covers the connector slot, and then lift the plate off.
Save the screw.
Warning: Option cardsareeasilydamagedbystatic electricity. Touchsomethingmetalon the printer before you
touch an option card.
3Unpack the option card.
Save the packing materials.
4Align the connector on the option card with the connector on the system board.
The cable connectors on the side of the option card must fit through the connector slot.
5Push the option card firmly into the option card connector.
6Secure the card to the system board with the screw.
Card Function
MarkNet internal print server Adds an Ethernet or Token-Ring port so you can connect your printer to a network
Parallel 1284-B Interface Card Adds a parallel port
Serial Interface Card Adds a serial port

Installing memory and option cards
17
Installing and removing options
Connector

Removing memory and option cards
18
Installing and removing options
Removing memory and option cards
To remove memory or option cards, use the following illustration to locate the connector for the card you want to remove.
Accessing the printer system board
1Turn the printer off.
2Unplug the printer power cord.
3Disconnect all cables from the back of the printer.
4Locate the access cover on the back of the printer.
5Remove the four access cover screws as shown.
6Remove the access cover.
Firmware and flash
memory card connectors
Option card connector
Hard disk connector
Memory card connector

Removing memory and option cards
19
Installing and removing options
Removing memory cards
Complete the following steps to remove printer memory or flash memory cards.
Warning: Printer memory and flash memory cards are easily damaged by static electricity. Touch something
metal on the printer before you touch a memory card.
1Remove the system board access cover. For more information, see Accessing the printer system board.
2Locate the memory card you want to remove.
3Push the latches on both ends of the connector away from the card.
4Pull the card straight out of the connector.
5Place the card in its original packaging, or wrap the card in paper and store it in a box.
6Reinstall the system board access cover. For more information, see Reinstalling the system board access
cover.
Removing an option card
Complete the following steps to remove an internal print server, Coax/Twinax Adapter, Parallel Interface Card, or Serial
Interface Card.
Warning: Option cardsareeasilydamagedbystatic electricity. Touchsomethingmetalon the printer before you
touch an option card.
1Remove the system board access cover. For more information, see Accessing the printer system board.
2Locate the option card.

Removing memory and option cards
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Installing and removing options
3Remove the screw that secures the card to the system board connector slot.
4Gently pull the card out of the connector.
5If you saved the metal plate that covers the connector slot and you do not plan to insert another card, attach the
plate.
aSlide the clip side of the plate in first, making sure the clip end covers the groove on the system board.
bUse the screw to secure the other end of the metal plate to the system board.
6Place the card in its original packaging, or wrap the card in paper and store it in a box.
7Replace the system board access cover. For more information, see Reinstalling the system board access
cover.