IBM eserver pSeries 690 User manual

pSeries 690
Service Guide
SA38-0589-05
ERserver
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pSeries 690
Service Guide
SA38-0589-05
ER s e r v e r
򔻐򗗠򙳰

Sixth Edition (February 2004)
Before using this information and the product it supports, read the information in “Safety Notices” on page vii,
Appendix A, “Environmental Notices,” on page 1067, and Appendix B, “Notices,” on page 1073.
A reader’s comment form is provided at the back of this publication. If the form has been removed, address
comments to Information Development, Department H6DS-905-6C006, 11501 Burnet Road, Austin, Texas
78758-3493. To send comments electronically, use this commercial internet address: [email protected]. Any
information that you supply may be used without incurring any obligation to you.
© Copyright International Business Machines Corporation, 2001, 2004. All rights reserved.
Note to U.S. Government Users -- Documentation related to restricted rights -- Use, duplication or disclosure is
subject to restrictions set forth is GSA ADP Schedule Contract with IBM Corp.

Contents
Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Rack Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Electrical Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Laser Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .ix
Data Integrity and Verification . . . . . . . . . . . . . . . . . . . . . . . . . . .xi
About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
ISO 9000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Highlighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Accessing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Related Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Chapter 1. Reference Information . . . . . . . . . . . . . . . . . . . . . . . . . .1
pSeries 690 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Hardware Management Console (HMC) . . . . . . . . . . . . . . . . . . . . . . . . .3
Capacity Upgrade on Demand . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Powering the System On and Off . . . . . . . . . . . . . . . . . . . . . . . . . .13
pSeries 690 Data Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Power-On Self-Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
POST Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
POST Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
pSeries 690 System Locations . . . . . . . . . . . . . . . . . . . . . . . . . . .16
7040 Model 61D I/O Subsystem Locations . . . . . . . . . . . . . . . . . . . . . . .27
Power Subsystem Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Power Distribution Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
I/O Subsystem Power Distribution Cabling . . . . . . . . . . . . . . . . . . . . . . .36
Integrated Battery Feature Locations . . . . . . . . . . . . . . . . . . . . . . . . .38
Subsystem Positioning and Cabling . . . . . . . . . . . . . . . . . . . . . . . . . .39
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
I/O Subsystem Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Logical and Physical Locations . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Physical Location Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
AIX Location Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Service Inspection Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Chapter 2. Diagnostics Overview . . . . . . . . . . . . . . . . . . . . . . . . . 147
Maintenance Analysis Procedures (MAPs) . . . . . . . . . . . . . . . . . . . . . . . 147
Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
FRU Isolation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
FRU Identify LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Service Agent for the Eserver pSeries 690 . . . . . . . . . . . . . . . . . . . . . . 150
Using the Service Processor and Service Agent Features . . . . . . . . . . . . . . . . . 150
Running Diagnostics on the Native Serial Port on a Full Machine Partition with an HMC Attached 150
Chapter 3. Maintenance Analysis Procedures (MAPs) . . . . . . . . . . . . . . . . . 151
Entry MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Quick Entry MAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
MAP 1020: Problem Determination . . . . . . . . . . . . . . . . . . . . . . . . . 160
MAP 1230: Linux Platform Error Problem Resolution . . . . . . . . . . . . . . . . . . . 165
iii

MAP 1235: System Array Self-Repair Problem Resolution for Linux . . . . . . . . . . . . . 170
MAP 1320: Service Focal Point . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
MAP 1321: Quick Entry MAP for Systems with Service Focal Point . . . . . . . . . . . . . . 172
MAP 1322: End of Call MAP for Systems with Service Focal Point . . . . . . . . . . . . . . 185
MAP 1420: Recovery Procedures for Hot-Pluggable PCI Adapters . . . . . . . . . . . . . . 190
MAP 1520: Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
MAP 1521: The System Will Not Power On And No Error Codes Are Available . . . . . . . . . 198
MAP 1522: UEPO Switch On The BPC Is In The Bypass Position . . . . . . . . . . . . . . 201
MAP 1523: There Is a Bulk Power Regulator (BPR) Communications Fault . . . . . . . . . . . 202
MAP 1524: An Open Room EPO Switch Has Been Detected From One Side . . . . . . . . . . 203
MAP 1525: There Is a 350 Volt Bulk Failure . . . . . . . . . . . . . . . . . . . . . . 205
MAP 1526: There Is An Integrated Battery Feature (IBF) Failure . . . . . . . . . . . . . . . 208
MAP 1527: An Airflow Loss Has Been Detected . . . . . . . . . . . . . . . . . . . . .211
MAP 1528: There Is A Processor (Critical/Warning) Overtemperature Fault . . . . . . . . . . . 213
MAP 1529: There Is A Bulk Power Assembly (BPA) Communication Failure . . . . . . . . . . 214
MAP 152a: Loss of ac Power or Phase Missing . . . . . . . . . . . . . . . . . . . . . 216
MAP 152b: 2.5 V Current/Voltage Problem in Processor Subsystem . . . . . . . . . . . . . 218
MAP 152c: 1.8 V Current/Voltage Problem in Processor Subsystem . . . . . . . . . . . . . 225
MAP 152d: 1.5 V Auxiliary Current/Voltage Problem in Processor Subsystem . . . . . . . . . . 233
MAP 152e: 1.5 V CPU Current/Voltage Problem in Processor Subsystem . . . . . . . . . . . 242
MAP 152f: 3.3 V Current/Voltage Problem in Processor Subsystem . . . . . . . . . . . . . 247
MAP 152g: 5.0 V Current/Voltage Problem in Processor Subsystem . . . . . . . . . . . . . 255
MAP 152h: 3.3V Current/Voltage Problem in I/O Subsystem . . . . . . . . . . . . . . . . 261
MAP 152i: 5.0 V Current/Voltage Problem in I/O Subsystem . . . . . . . . . . . . . . . . 269
MAP 152j: 2.5 V Current/Voltage Problem in I/O Subsystem . . . . . . . . . . . . . . . . 278
MAP 152k: 12.0 V Current/Voltage Problem in I/O Subsystem . . . . . . . . . . . . . . . 286
MAP 152l: -12.0V Current/Voltage Problem in I/O Subsystem . . . . . . . . . . . . . . . . 295
MAP 152m: Cable Problem in Power Subsystem . . . . . . . . . . . . . . . . . . . . 302
MAP 152n: DASD Subsystem Power Problem . . . . . . . . . . . . . . . . . . . . . 306
MAP 1540: Problem Isolation Procedures . . . . . . . . . . . . . . . . . . . . . . . 310
MAP 1541: JTAG Problem Isolation . . . . . . . . . . . . . . . . . . . . . . . . . 312
MAP 1542: I/O Problem Isolation . . . . . . . . . . . . . . . . . . . . . . . . . . 320
MAP 1543: MCM Module Problem Isolation . . . . . . . . . . . . . . . . . . . . . . 339
MAP 1544: Inner L3 Module Problem Isolation . . . . . . . . . . . . . . . . . . . . . 342
MAP 1545: Outer L3 Module Problem Isolation . . . . . . . . . . . . . . . . . . . . . 344
MAP 1546: Memory Book Problem Isolation . . . . . . . . . . . . . . . . . . . . . . 347
MAP 1547: I/O Book Problem Isolation . . . . . . . . . . . . . . . . . . . . . . . . 350
MAP 1548: Memory and Processor Problem Isolation . . . . . . . . . . . . . . . . . . . 352
MAP 1549: Attention Problem Isolation . . . . . . . . . . . . . . . . . . . . . . . . 355
MAP 154A: I2C Bus Problem Isolation . . . . . . . . . . . . . . . . . . . . . . . . 363
MAP 154B: Insufficient Hardware Resources Problem Isolation . . . . . . . . . . . . . . . 368
Chapter 4. Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
IPL Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Service Processor Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
Firmware Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
Chapter 5. Error Code to FRU Index . . . . . . . . . . . . . . . . . . . . . . . . 415
Performing Slow Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415
Confirming Initial Error Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416
Four-Character Checkpoints . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417
Replacing the Media Subsystem Operator Panel . . . . . . . . . . . . . . . . . . . . 417
Replacing the Network Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . 417
Determining Location Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417
Checkpoints and Error Codes Index . . . . . . . . . . . . . . . . . . . . . . . . . 418
Operator Panel Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421
iv Eserver pSeries 690 Service Guide

SPCN Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422
Firmware/POST Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490
Service Processor Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 518
System Firmware Update Messages . . . . . . . . . . . . . . . . . . . . . . . . . 749
Capacity Upgrade on Demand (CUoD) Messages . . . . . . . . . . . . . . . . . . . . 749
Scan Dump Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 749
Common Firmware Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 750
Problem Determination-Generated Error Codes . . . . . . . . . . . . . . . . . . . . . 770
Hypervisor Dump Retrieval Procedure . . . . . . . . . . . . . . . . . . . . . . . . 771
Chapter 6. Using the Online and Standalone Diagnostics . . . . . . . . . . . . . . . . 773
Operating Considerations for Online and Standalone Diagnostics . . . . . . . . . . . . . . 773
Online Diagnostics Modes of Operation . . . . . . . . . . . . . . . . . . . . . . . . 774
Standalone Diagnostic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 778
Chapter 7. Using the Service Processor . . . . . . . . . . . . . . . . . . . . . . . 783
Service Processor Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 783
General User Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 785
Privileged User Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 786
Service Processor Parameters in Service Mode (Full System Partition) . . . . . . . . . . . . 815
System Power-On Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . 816
Service Processor Reboot/Restart Recovery . . . . . . . . . . . . . . . . . . . . . . 817
System Firmware Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 819
Frame (Power Subsystem) Firmware Update with a pSeries High Performance Switch Installed . . . 825
Installing Corrective Service on the Frame . . . . . . . . . . . . . . . . . . . . . . . 826
Reconfiguration Procedure for SNI Adapters . . . . . . . . . . . . . . . . . . . . . . 827
Configuring and Deconfiguring Processors or Memory . . . . . . . . . . . . . . . . . . 828
Service Processor System Monitoring - Surveillance . . . . . . . . . . . . . . . . . . . 829
Call-Out (Call-Home) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 831
Console Mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 832
Service Processor Error Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . 833
LCD Progress Indicator Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . 834
Resetting the Service Processor . . . . . . . . . . . . . . . . . . . . . . . . . . 835
Service Processor Operational Phases . . . . . . . . . . . . . . . . . . . . . . . . 836
Chapter 8. Using System Management Services . . . . . . . . . . . . . . . . . . . 839
Select Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 840
Change Password Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . 841
View Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 841
Setup Remote IPL (Initial Program Load) . . . . . . . . . . . . . . . . . . . . . . . 842
Change SCSI Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 844
Select Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 844
Select Boot Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 845
Select Boot Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 847
Display Current Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 849
Restore Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 850
Multiboot Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 850
Exiting System Management Services . . . . . . . . . . . . . . . . . . . . . . . . 850
Chapter 9. Removal and Replacement Procedures . . . . . . . . . . . . . . . . . . . 851
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 853
Powering Off and Powering On the System . . . . . . . . . . . . . . . . . . . . . . 854
Hot-Pluggable FRUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 858
Power Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 860
Processor Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 869
I/O Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 929
Contents v

Media Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1017
Chapter 10. Parts Information . . . . . . . . . . . . . . . . . . . . . . . . . . 1027
7040 Model 61R Rack Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . 1028
7040 Model 681 Processor Subsystem (Front) . . . . . . . . . . . . . . . . . . . . . 1030
7040 Model 681 Processor Subsystem (Front) . . . . . . . . . . . . . . . . . . . . . 1032
7040 Model 681 Processor Subsystem (Rear) . . . . . . . . . . . . . . . . . . . . . 1036
7040 Model 681 Media Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . 1039
Power and SCSI Cables to the Media Subsystem . . . . . . . . . . . . . . . . . . . 1041
7040 Model 61D I/O Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . 1043
Power Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1045
RIO Cables and I/O Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . 1047
Keyboards and Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1049
System Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1050
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1051
Chapter 11. SRNs for Linux . . . . . . . . . . . . . . . . . . . . . . . . . . . 1053
Appendix A. Environmental Notices . . . . . . . . . . . . . . . . . . . . . . . . 1067
Product Recycling and Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . 1067
Environmental Design . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1071
Acoustical Noise Emissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1072
Appendix B. Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1073
Appendix C. Service Processor Setup and Test . . . . . . . . . . . . . . . . . . . 1075
Service Processor Setup Checklist . . . . . . . . . . . . . . . . . . . . . . . . . 1075
Testing the Service Processor Setup . . . . . . . . . . . . . . . . . . . . . . . . 1076
Appendix D. Modem Configurations . . . . . . . . . . . . . . . . . . . . . . . . 1079
Sample Modem Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . 1079
Configuration File Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1080
Transfer of a Modem Session . . . . . . . . . . . . . . . . . . . . . . . . . . . 1084
Modem Configuration Sample Files . . . . . . . . . . . . . . . . . . . . . . . . . 1086
Appendix E. Ground Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1107
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1109
vi Eserver pSeries 690 Service Guide

Safety Notices
A danger notice indicates the presence of a hazard that has the potential of causing death or serious
personal injury. Danger notices appear on the following pages:
v viii
v 194
v 853
v 877
v 1006
A caution notice indicates the presence of a hazard that has the potential of causing moderate or minor
personal injury. Caution notices appear on the following pages:
v viii
v ix
v 136
v 194
v 853
v 875
v 924
v 1017
v 951
v 962
For a translation of the safety notices contained in this book, see the System Unit Safety Information,
order number SA23-2652.
Rack Safety Instructions
v Do not install this unit in a rack where the internal rack ambient temperatures will exceed 35 degrees C.
v Do not install this unit in a rack where the airflow is compromised. Any side, front or back of the unit
used for air flow through the unit must not be in direct contact with the rack.
v Care should be taken to ensure that a hazardous condition is not created due to uneven mechanical
loading when installing this unit in a rack. If the rack has a stabilizer it must be firmly attached before
installing or removing this unit.
v Consideration should be given to the connection of the equipment to the supply circuit so that
overloading of circuits does not compromise the supply wiring or overcurrent protection. To provide the
correct power connection to the rack, refer to the rating labels located on the equipment in the rack to
determine the total power requirement for the supply circuit.
v An electrical outlet that is not correctly wired could place hazardous voltage on the metal parts of the
system or the devices that attach to the system. It is the responsibility of the customer to ensure that
the outlet is correctly wired and grounded to prevent an electrical shock.
Electrical Safety
Observe the following safety instructions any time you are connecting or disconnecting devices attached to
the system.
vii

DANGER
An
electrical outlet that is not correctly wired could place hazardous voltage on metal parts of
the system or the devices that attach to the system. It is the responsibility of the customer to
ensure that the outlet is correctly wired and grounded to prevent an electrical shock.
Use one hand, when possible, to connect or disconnect signal cables to prevent a possible
shock from touching two surfaces with different electrical potentials.
During an electrical storm, do not connect cables for display stations, printers, telephones, or
station protectors for communications lines.
D06
CAUTION:
This product is equipped with a four-wire (three-phase and ground) power cable for the user’s
safety. Use this power cable with a properly grounded electrical outlet to avoid electrical shock.
C27
DANGER
To
prevent electrical shock hazard, disconnect all power cables from the electrical outlet before
relocating the system.
D01
CAUTION:
This unit has more than one power supply cord. Follow procedures for removal of power from the
system when directed.
C28
CAUTION:
Energy hazard, remove power before servicing.
C22
CAUTION:
Energy hazard, remove all jewelry before servicing.
C29
viii Eserver pSeries 690 Service Guide