IBM eServer xSeries x382 User manual

IBM eServer xSeries x382
Type 8834
Hardware Maintenance Manual and Troubleshooting
Guide
ERserver
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IBM eServer xSeries x382
Type 8834
Hardware Maintenance Manual and Troubleshooting
Guide
ER s e r v e r
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Note
Before using this information and the product it supports, read Appendix C, “Notices”, on page 135.
The most recent version of this document is available at http://www.ibm.com/pc/support.
First Edition (August 2003)
© Copyright International Business Machines Corporation 2002. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM
®
Eserver xSeries x382 Type 8834 server.
To diagnose server problems, always start with “General checkout” on page 21.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM xSeries products. See the parts
listing in “System” on page 92 to determine if the component being
replaced is a customer replaceable unit (CRU) or a field replaceable
unit (FRU).
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions. See “Safety information” on page 95.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
WARNING: Handling the cord on this product or cords associated with accessories
sold with this product, will expose you to lead, a chemical known to the State of
California to cause cancer, and birth defects or other reproductive harm. Wash
hands after handling.
ADVERTENCIA: El contacto con el cable de este producto o con cables de
accesorios que se venden junto con este producto, pueden exponerle al plomo, un
elemento químico que en el estado de California de los Estados Unidos está
considerado como un causante de cancer y de defectos congénitos, además de
otros riesgos reproductivos. Lávese las manos después de usar el producto.
Online support
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/pc/support on the World Wide Web.
© Copyright IBM Corp. 2002 iii

iv IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this manual .......................iii
Important safety information ....................iii
Online support .........................iii
Chapter 1. General information...................1
Notices and statements used in this book ...............1
Related publications .......................2
Features and specifications.....................3
What your server offers ......................4
Updating device drivers ......................5
Controls and LEDs ........................6
Server power features.......................8
Turning on the server ......................8
Turning off the server ......................9
Major components of your server ..................10
Option connectors........................12
Internal connectors .......................13
External connectors .......................15
Chapter 2. Configuring your server ................17
Using the Configuration/Setup Utility program .............17
Starting the Configuration/Setup Utility program ............17
Password ..........................18
Using the LSI Logic Configuration Utility program ............18
Starting the LSI Logic Configuration Utility program ..........18
Formatting a SCSI hard disk drive.................19
Using ServeRAID Manager ....................19
Configuring the Gigabit Ethernet controller...............20
Updating BIOS .........................20
Chapter 3. Diagnostics .....................21
General checkout ........................21
SEL overview .........................22
EFI-based SELViewer task ....................23
xSeries 382 SEL data tables ....................23
xSeries 382 machine check error handling...............25
Classification of errors .....................25
Error types .........................26
Error signaling ........................26
Error reporting ........................27
Thresholding.........................28
SEL event log format for machine check errors ............29
xSeries 382 PCI device IDs ...................31
POST error codes and messages ..................32
Debug methodology and FRU isolation ................32
Memory ..........................32
Microprocessor debug methodology: ................33
Microprocessor FRU isolation ..................34
Microprocessor - Late Self-test ...................34
Late self-test display ......................34
Late self-test usage notes ....................34
Watch dog timer .......................35
Fault resilient boot (FRB) ....................35
© Copyright IBM Corp. 2002 v

FRB3 - BSP reset failures....................35
FRB2 - BSP POST failures. ...................35
FRB1 - BSP self-test failures. ..................36
FRB debug methodology: ....................36
FRB FRU isolation ......................37
POST codes..........................37
Beep Codes ..........................37
Running system diagnostics ....................37
Setting test options .......................38
Interpreting test results ......................38
Getting help on individual tests ...................38
Viewing system information ....................38
Viewing the test log .......................38
EFI service partition .......................39
Service partition requirements ...................39
Installing service partition files ...................39
Installation requirements .....................39
Installing the files ........................40
Booting the server from the service partition ..............40
Memory errors .........................40
Error symptom charts ......................41
Small computer system interface messages ..............41
Clearing CMOS.........................41
BIOS recovery mode.......................42
Support telephone numbers ....................42
Chapter 4. Customer replaceable units ...............43
Installation guidelines ......................43
System reliability guidelines ...................43
Handling static-sensitive devices .................44
Removing the bezel .......................45
Installing internal drives......................45
Installing a hot-swap drive....................46
Completing the installation.....................47
Replacing the bezel ......................47
Cabling the server.......................48
Updating your server configuration.................48
Chapter 5. Service replaceable units ................49
Cover removal and replacement ..................49
Working with adapters ......................50
Adapter considerations .....................50
CD-ROM drive removal and replacement ...............51
Hot-swap fan removal and replacement................52
Hot-swap power supply removal and replacement ............54
Fan assembly and air baffle removal and replacement ..........56
PCI riser assembly removal and replacement..............57
Adapter removal and replacement ..................60
Memory DIMMs removal and replacement ...............63
Front panel board removal and replacement ..............65
SCSI backplane removal and replacement...............66
Peripheral bay removal and replacement ...............67
Power supply bay removal and replacement ..............68
System board removal and replacement ...............70
System board componets .....................72
System board jumpers ......................73
vi IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide

Microprocessor removal and replacement ...............74
Power pod removal and replacement.................75
System battery .........................76
Battery removal and replacement .................76
Chapter 6. Symptom-to-FRU index .................79
Beep codes ..........................79
Recovery beep codes ......................80
BMC generated beep codes ....................80
Error codes - video display ....................81
Error symptoms ........................86
Power supply LED errors .....................87
SCSI error codes ........................87
Undetermined problems .....................88
Problem determination tips ....................89
Chapter 7. Parts listing, x382 Type 8834 (models 11X and 32X)......91
System............................92
Appendix A. Getting help and technical assistance ..........93
Before you call .........................93
Using the documentation .....................93
Getting help and information from the World Wide Web ..........93
Software service and support ...................94
Hardware service and support ...................94
Appendix B. Related service information ..............95
Safety information........................95
General safety ........................95
Electrical safety........................96
Safety inspection guide.....................97
Handling static-sensitive devices .................98
Grounding requirements ....................98
Safety notices (multilingual translations)...............99
Appendix C. Notices ......................135
Edition notice .........................135
Trademarks..........................136
Important notes ........................136
Product recycling and disposal ..................137
Electronic emission notices ....................137
Federal Communications Commission (FCC) statement ........137
Industry Canada Class A emission compliance statement........138
Australia and New Zealand Class A statement ............138
United Kingdom telecommunications safety requirement ........138
European Union EMC Directive conformance statement ........138
Taiwanese Class A warning statement ...............139
Chinese Class A warning statement................139
Japanese Voluntary Control Council for Interference (VCCI) statement 139
Power cords .........................139
Index ............................143
Contents vii

viii IBM eServer xSeries x382 Type 8834: Hardware Maintenance Manual and Troubleshooting Guide