IBM 867372X Operating instructions

xSeries 305 Type 8673
Hardware Maintenance Manual and Troubleshooting
Guide
ERserver
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xSeries 305 Type 8673
Hardware Maintenance Manual and Troubleshooting
Guide
ER s e r v e r
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Note
Before using this information and the product it supports, read Appendix C, “Notices” on page 121.
Third Edition (August 2002)
© Copyright International Business Machines Corporation 2002. All rights reserved.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

About this manual
This manual contains diagnostic information, a Symptom-to-FRU index, service
information, error codes, error messages, and configuration information for the IBM
®
Eserver xSeries
™
305.
Important: The field replaceable unit (FRU) procedures are intended for trained
servicers who are familiar with IBM xSeries products. See the parts
listing in “Server” on page 80 to determine if the component being
replaced is a customer replaceable unit (CRU) or a field replaceable
unit (FRU).
The latest version of this publication is available from the IBM Web site. Go to
http://www.ibm.com/ and click Support & downloads. In the Technical support
keyword search field, type 8673 and click Go. A list of publications for your server is
displayed.
Important safety information
Be sure to read all caution and danger statements in this book before performing
any of the instructions. See “Safety information” on page 87.
Leia todas as instruções de cuidado e perigo antes de executar qualquer operação.
© Copyright IBM Corp. 2002 iii

Prenez connaissance de toutes les consignes de type Attention et Danger avant de
procéder aux opérations décrites par les instructions.
Lesen Sie alle Sicherheitshinweise, bevor Sie eine Anweisung ausführen.
Accertarsi di leggere tutti gli avvisi di attenzione e di pericolo prima di effettuare
qualsiasi operazione.
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a
cabo cualquier operación.
Online support
You can download the most current diagnostic, BIOS flash, and device driver files
from http://www.ibm.com/pc/support on the World Wide Web.
iv xSeries 305 Type 8673: Hardware Maintenance Manual and Troubleshooting Guide

Contents
About this manual .......................iii
Important safety information ....................iii
Online support .........................iv
Chapter 1. General information...................1
Related publications .......................1
Notices and statements in this book .................2
Features and specifications.....................3
Server Controls, LEDs and power ..................4
Front view ..........................4
Rear view ..........................5
Server power features......................6
Chapter 2. Configuring your server .................9
Using the Configuration/Setup Utility program ..............9
Starting the Configuration/Setup Utility program ............9
Passwords .........................10
Using the ServerGuide Setup and Installation CD ............11
ServerGuide features .....................11
Setup and configuration overview .................12
System Partition .......................13
Typical operating-system installation ................13
Setting up or updating multiple servers ...............13
Installing your operating system without ServerGuide ..........14
Using the SCSISelect Utility program.................14
Starting the SCSISelect Utility program ...............14
SCSISelect Utility menu choices .................14
Configuring the Gigabit Ethernet controller ...............15
High-performance Ethernet options ................15
Chapter 3. Diagnostics .....................17
General checkout ........................17
Checkout procedure ......................18
Diagnostic tools overview .....................19
POST ............................19
POST beep codes ......................20
Error logs ..........................20
ServerGuide error symptoms....................20
Small computer system interface messages ..............21
Diagnostic programs and error messages ...............21
Text messages ........................22
Starting the diagnostic programs .................22
Diagnostic error message tables .................24
Recovering the BIOS code ....................24
Updating the UUID .......................26
Updating the DMI/SMBIOS data ..................26
Power checkout ........................26
Troubleshooting the Ethernet controller ................27
Network connection problems ..................27
Ethernet controller troubleshooting chart ..............27
Ethernet controller messages ..................28
Chapter 4. Customer replaceable units ...............29
© Copyright IBM Corp. 2002 v

Installation guidelines ......................29
System reliability guidelines ...................29
Handling static-sensitive devices .................29
Major components of the xSeries 305 Type 8673 ............30
System-board illustrations .....................31
System-board and riser-card option connectors ............31
System-board internal cable connectors...............32
System-board external port connectors ...............32
System-board switches and jumpers ................33
System-board LEDs ......................33
Removing the cover .......................34
Removing the front bezel .....................35
Working with adapters ......................35
Adapter considerations .....................36
Installing an adapter ......................38
Hard disk drives ........................40
Installing or replacing a hard disk drive ...............40
Installing DIMMs ........................41
Completing the installation.....................42
Installing the cover ......................42
Updating your server configuration.................43
Replacing the battery ......................43
Input/output ports and connectors ..................45
Serial port...........................45
Viewing or changing the serial-port assignments ...........45
Serial-port connector......................46
Universal Serial Bus ports .....................46
USB cables and hubs .....................46
USB-port connectors......................46
Keyboard connector .......................46
Video connector ........................47
Auxiliary-device (pointing device) connector ..............47
Gigabit Ethernet port.......................47
Configuring the Gigabit Ethernet controller ..............47
High-performance Ethernet modes.................48
Ethernet port connector.....................48
Cabling the server........................48
Chapter 5. Removing and installing FRUs (service only) ........51
Removing the cover .......................51
Thermal grease.........................52
Removing and replacing a microprocessor...............53
Removing and replacing the retention module .............54
Removing and replacing the system board...............55
Removing and replacing the switch/LED/USB card............56
Removing and replacing a power supply ...............57
Removing the front bezel .....................58
Removing and replacing the PCI riser card ..............59
Removing and replacing the fans ..................60
Removing and replacing the blower .................61
Removing and replacing the air baffle ................62
Chapter 6. Symptom-to-FRU index .................63
Beep symptoms ........................63
No beep symptoms .......................65
Diagnostic error codes ......................65
vi xSeries 305 Type 8673: Hardware Maintenance Manual and Troubleshooting Guide

Error symptoms ........................68
POST error codes........................69
POST (ISPR) error procedures ...................73
ServeRAID error codes ......................75
Undetermined problems .....................77
Chapter 7. Parts listing xSeries 305 Type 8673 ............79
Server ............................80
Keyboard CRUs ........................81
Power cords ..........................82
Appendix A. Getting help and technical assistance ..........85
Before you call .........................85
Using the documentation .....................85
Getting help and information from the World Wide Web ..........85
Software service and support ...................86
Hardware service and support ...................86
Appendix B. Related service information ..............87
Safety information........................87
General safety ........................87
Electrical safety........................88
Safety inspection guide .....................89
Handling electrostatic discharge-sensitive devices ...........90
Grounding requirements ....................91
Safety notices (multilingual translations)...............91
Appendix C. Notices ......................121
Trademarks..........................121
Important notes ........................122
Electronic emission notices ....................123
Federal Communications Commission (FCC) statement ........123
Industry Canada Class A emission compliance statement ........123
Australia and New Zealand Class A statement ............123
United Kingdom telecommunications safety requirement ........123
European Union EMC Directive conformance statement ........124
Taiwanese Class A warning statement ...............124
Japanese Voluntary Control Council for Interference (VCCI) statement 124
Contents vii

viii xSeries 305 Type 8673: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 1. General information
The IBM Eserver xSeries 305 Type 8673 server, which features IBM
X-Architecture
™
technology, is a high-performance server. It is ideally suited for
networking environments that require superior microprocessor performance, efficient
memory management, flexibility, and large amounts of reliable data storage.
Performance, reliability, and expansion capabilities were key considerations in the
design of your server. These design features make it possible for you to customize
the system hardware to meet your needs today, while providing flexible expansion
capabilities for the future.
If you have access to the Internet, you can obtain up-to-date information about your
server and other IBM server products at http://www.ibm.com/eserver/xseries/ on the
World Wide Web.
Related publications
This Hardware Maintenance Manual and Troubleshooting Guide is provided in PDF
on the IBM xSeries Documentation CD. It contains information to help you solve the
problem yourself or to provide helpful information to a service technician.
In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the
following xSeries 345 Type 8670 documentation is provided with your server:
vInstallation Guide
This printed publication contains setup and installation instructions.
vRack Installation Instructions
This printed publication contains the instructions to install your server in a rack.
vSafety Book
This multilingual publication is provided in Portable Document Format (PDF) on
the IBM xSeries Documentation CD. It contains translated versions of the caution
and danger statements that appear in the documentation for your server. Each
caution and danger statement has an assigned number, which you can use to
locate the corresponding statement in your native language.
vUser’s Guide
This publication is provided in PDF on the IBM xSeries Documentation CD. It
contains general information about your server, including information about
features, how to configure your server, how to use the ServerGuide
™
Setup and
Installation CD, and how to get help.
© Copyright IBM Corp. 2002 1

vOption Installation Guide
This publication is provided in PDF on the IBM xSeries Documentation CD. It
contains instructions to install, remove, and connect optional devices supported
by your server.
Depending on your server model, additional publications might be included on the
IBM xSeries Documentation CD.
Notices and statements in this book
The caution and danger statements used in this book also appear in the multilingual
Safety Information book provided on the IBM xSeries Documentation CD. Each
caution and danger statement is numbered for easy reference to the corresponding
statements in the safety book.
The following types of notices and statements are used in this book:
vNote: These notices provide important tips, guidance, or advice.
vImportant: These notices provide information or advice that might help you avoid
inconvenient or problem situations.
vAttention: These notices indicate possible damage to programs, devices, or
data. An attention notice is placed just before the instruction or situation in which
damage could occur.
vCaution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
vDanger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.
2xSeries 305 Type 8673: Hardware Maintenance Manual and Troubleshooting Guide

Features and specifications
The following table provides a summary of the features and specifications of your
xSeries 305 Type 8673 server. Depending on your server model, some features and
specifications might not apply.
Racks are marked in vertical increments of 1.75 inches. Each increment is referred
to as a unit, or “U.” A 1-U-high device is 1.75 inches tall.
Table 1. Features and specifications
Microprocessor:
Memory:
vMinimum: 256 MB
vMaximum: 4 GB
vType: PC2100 266 MHz, ECC
SDRAM, registered DIMMs only
vSlots: Four dual inline
vSupports 256 MB, 512 MB, and
1GBDIMMs
Drives:
vDiskette: 1.44 MB
vCD-ROM: IDE
vSupports up to two slim-high hard
disk drives
Expansion bays:
Expansion slots:
vTwo 66/100/133 MHz/64-bit PCI-X
slots on the system board (one
half-length full-height, one low
profile)
Video controller:
vATI Rage XL video on system
board
vCompatible with SVGA and VGA
v8 MB SDRAM video memory
Power supply:
Size:
vHeight: 43 mm (1.75 inches, 1 U)
vDepth: 424 mm (16.54 inches)
vWidth: 430 mm (16.69 inches)
vMaximum weight: 12.7 kg (28 lb)
depending on your configuration
Integrated functions:
v1000Base-T, 100Base-T,
10Base-T (dual) Ethernet
controllers on the system board
with Wake on LAN
®
support
vSerial port
vTwo USB ports
vKeyboard port
vMouse port
vDual-channel bus mastering IDE
controller
Hard disk controller:
vDual-channel bus mastering IDE
controller
vUltra160 SCSI adapter is installed
in one of the expansion slots
(SCSI models)
Acoustical noise emissions:
vSound power, idling: 6.5 bel
maximum
vSound power, operating: 6.5 bel
maximum
Environment:
vAir temperature:
– Server on: 10° to 35°C (50.0°
to 95.0°F); altitude: 0 to 914 m
(2998.7 ft)
– Server off: -40° to 60°C
(-104° to 140°F); maximum
altitude: 2133 m (6998.0 ft)
vHumidity:
– Server on: 8% to 80%
– Server off: 8% to 80%
Heat output:
Approximate heat output in British
thermal units (Btu) per hour:
vMinimum configuration: 297 Btu (87
watts)
vMaximum configuration: 512 Btu
(150 watts)
Electrical input:
vSine-wave input (47-63 Hz) required
vInput voltage low range:
– Minimum: 100 V ac
– Maximum: 127 V ac
vInput voltage high range:
– Minimum: 200 V ac
– Maximum: 240 V ac
vInput kilovolt-amperes (kVA),
approximately:
– Minimum: 0.0870 kVA
– Maximum: 0.150 kVA
Notes:
1. Power consumption and heat
output vary depending on the
number and type of optional
features installed and the
power-management optional
features in use.
2. These levels were measured in
controlled acoustical environments
according to the procedures
specified by the American National
Standards Institute (ANSI) S12.10
and ISO 7779 and are reported in
accordance with ISO 9296. Actual
sound-pressure levels in a given
location might exceed the average
values stated because of room
reflections and other nearby noise
sources. The declared sound-power
levels indicate an upper limit, below
which a large number of computers
will operate.
Chapter 1. General information 3

Server Controls, LEDs and power
This section describes the controls and light-emitting diodes (LEDs) and how to turn
the server on and off.
Front view
The following illustration shows the controls and LEDs on the front of the server.
Power-control
button
Power-on
LED (green)
Reset
button
System-error
LED (amber)
Diskette drive
activity LED
(green)
Diskette-eject
button
CD-eject button
CD-ROM drive
activity LED
(green)
Hard disk drive
activity LED (green)
USB 1 connector
USB 2 connector
CD-eject button: Press this button to release a CD from the CD-ROM drive.
CD-ROM drive activity LED: When this LED is lit, it indicates that the CD-ROM
drive is in use.
Diskette drive activity LED: When this LED is lit, it indicates that the diskette drive
is in use.
Diskette-eject button: Press this button to release a diskette from the diskette
drive.
Power-control button: Press this button to turn the server on and off manually.
USB 2 Connector: Connect a USB device to this connector.
USB 1 Connector: Connect a USB device to this connector.
Power-on LED: When this LED is lit, it indicates that the server is turned on.
Reset button: Press this button to reset the server and run the power-on self-test
(POST). You might have to use a pen or the end of a straightened paper clip to
press the button.
Hard disk drive activity LED: When this LED is flashing, it indicates that the
associated hard disk drive is in use.
System-error LED: When this LED is lit, it indicates that a system error has
occurred.
4xSeries 305 Type 8673: Hardware Maintenance Manual and Troubleshooting Guide

Rear view
The following illustration shows the LEDs on the rear of the server.
Ethernet 1 activity
LED (green)
Ethernet 2 activity
LED (green)
Ethernet 2 link
LED (green)
Ethernet 1 link
LED (green)
Ethernet 2 link LED (green): When this green LED is lit, it indicates that the speed
of the Ethernet LAN is 1000BASE-T. When this green LED is off, it indicates that
the speed of the Ethernet LAN is 10/100BASE-T.
Ethernet 2 activity LED (green): When this green LED is flashing, it indicates that
there is an active link connection between Ethernet port 2 and the network.
Ethernet 1 link LED (green): When this green LED is lit, it indicates that the speed
of the Ethernet LAN is 1000BASE-T. When this green LED is off, it indicates that
the speed of the Ethernet LAN is 10/100BASE-T.
Ethernet 1 activity LED (green): When this green LED is flashing, it indicates that
there is an active link connection between Ethernet port 1 and the network.
Chapter 1. General information 5

Server power features
This section contains information about how to turn your server on and off.
Turning on the server
Statement 13:
DANGER
Overloading a branch circuit is potentially a fire hazard and a shock hazard
under certain conditions. To avoid these hazards, ensure that your system
electrical requirements do not exceed branch circuit protection
requirements. Refer to the information that is provided with your device for
electrical specifications.
After you connect the server to an ac power source, the server can be turned on in
any of the following ways:
vYou can press the power-control button on the front.
vIf the server is turned on and a power failure occurs, the server will start
automatically when power is restored. (You can set the default in the
Configuration/Setup Utility program. Go to Power Management →Automatic
Power on →Previous State.)
Complete the following steps to manually turn on the server:
1. Review the information in “Important safety information” on page iii.
2. Turn on all external devices, such as the monitor.
3. Plug the server power cord into the power source.
4. Press the power-control button on the front of the server.
Note: While the server is turning on, the power-on LED on the front of the
server is lit.
Turning off the server
Complete the following steps to manually turn off the server:
1. Review the information in “Important safety information” on page iii
2. See your operating system documentation for the proper procedure to shut
down the operating system.
When you turn off the server, observe the following precaution.
3. Press the power-control button on the front of the server.
Statement 5:
6xSeries 305 Type 8673: Hardware Maintenance Manual and Troubleshooting Guide

CAUTION:
The power control button on the device and the power switch on the
power supply do not turn off the electrical current supplied to the device.
The device also might have more than one power cord. To remove all
electrical current from the device, ensure that all power cords are
disconnected from the power source.
1
2
Chapter 1. General information 7

8xSeries 305 Type 8673: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 2. Configuring your server
The following configuration programs and capabilities come with your server:
vConfiguration/Setup Utility program
This is part of the basic input/output system (BIOS) in your server. Use it to
configure serial port assignments, change interrupt request (IRQ) settings,
change the startup-device sequence, set the date and time, and set passwords.
vIBM ServerGuide Setup and Installation CD
This provides software-setup tools and installation tools that are designed for
your server. Use this CD during the installation of your server to configure basic
hardware features and to simplify the installation of your operating system. For
information about using this CD, see “Using the ServerGuide Setup and
Installation CD” on page 11.
vSCSISelect Utility program (some models)
Use this to configure devices that are attached to the SCSI adapter. Use it to
change default settings, resolve configuration conflicts, and perform low-level
formats on SCSI hard disk drives. For information about using this utility
program, see “Using the ServerGuide Setup and Installation CD” on page 11.
vGigabit Ethernet controller configuration
Your server comes with two integrated Gigabit Ethernet controllers. These
controllers provide an interface for connecting to a 10-Mbps, 100-Mbps, or
1000-Mbps network and provides full-duplex (FDX) capability, which enables
simultaneous transmission and reception of data on the Ethernet local area
network (LAN).
vIBM Director
IBM Director is a workgroup-hardware-management tool that you can use to
centrally manage xSeries servers; IBM NetVista
™
, IntelliStation
®
, and ThinkPad
®
computers; and non-IBM Intel-microprocessor-based systems. IBM Director
automates tasks such as inventory-taking, monitoring of environmental sensors
(such as temperature, voltage and fans), alerting, and system-health information.
For more information about IBM Director, see the IBM Director CD that comes
with your server.
Using the Configuration/Setup Utility program
Use the Configuration/Setup Utility program to:
vView configuration information
vView and change assignments for devices and I/O ports
vSet the date and time
vSet and change passwords and Remote Control Security settings
vSet the startup characteristics of the server and the order of startup devices
vSet and change settings for advanced hardware features
vView and clear error logs
Starting the Configuration/Setup Utility program
Complete the following steps to start the Configuration/Setup Utility program:
1. Turn on the server.
2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you
have set both a power-on password and an administrator password, you must
© Copyright IBM Corp. 2002 9

type the administrator password to access the full Configuration/Setup Utility
menu. If you do not type the administrator password, a limited
Configuration/Setup Utility menu is available.
3. Select settings to view or change.
Passwords
From the System Security choice, you can set, change, and delete a power-on
password. The System Security choice is on the full Configuration/Setup menu
only.
If you set a power-on password, you must type the power-on password to complete
the system startup, and you have access to the full Configuration/Setup Utility
menu.
If you set a power-on password for a user and an administrator password for a
system administrator, you can type either password to complete the system startup.
A system administrator who types the administrator password has access to the full
Configuration/Setup Utility menu; the system administrator can give the user
authority to set, change, and delete the power-on password. A user who types the
power-on password has access to only the limited Configuration/Setup Utility menu;
the user can set, change, and delete the power-on password, if the system
administrator has given the user that authority.
Power-on password
If a power-on password is set, when you turn on the server, the system startup will
not be completed until you type the power-on password. You can use any
combination of up to seven characters (A–Z, a–z, and 0–9) for the password.
When a power-on password is set, you can enable the Unattended Start mode, in
which the keyboard and mouse remain locked but the operating system can start.
You can unlock the keyboard and mouse by typing the power-on password.
If you forget the power-on password, you can regain access to the server in any of
the following ways:
vIf an administrator password is set, type the administrator password at the
password prompt. Start the Configuration/Setup Utility program and reset the
power-on password.
vRemove the server battery and then reinstall it. See the Option Installation Guide
for instructions for removing the battery.
Administrator password
If an administrator password is set, you must type the administrator password for
access to the full Configuration/Setup Utility menu. You can use any combination of
up to seven characters (A–Z, a–z, and 0–9) for the password. The Administrator
password choice is on the Configuration/Setup Utility menu only if an optional IBM
Remote Supervisor Adapter is installed.
Attention: If you set an administrator password and then forget it, there is no way
to change, override, or remove it. You must replace the system board.
10 xSeries 305 Type 8673: Hardware Maintenance Manual and Troubleshooting Guide