IBM TotalStorage 3580 L33 User manual

IBM TotalStorage 3580 Tape Drive
Model L33/L3H
Setup, Operator, and Service Guide
GC26-7708-03


IBM TotalStorage 3580 Tape Drive
Model L33/L3H
Setup, Operator, and Service Guide
GC26-7708-03


Note!
Before using this information and the product it supports, read the information in “Safety and Environmental Notices” on
page xi and “Notices” on page 107.
To ensure that you have the latest publications, visit the web at http://www.ibm.com/storage/lto.
Third Edition (March 2006)
This edition applies to the IBM TotalStorage 3580 Tape Drive Model L33/L3H Setup, Operator, and Service Guide and to
all subsequent releases and modifications until otherwise indicated in new editions.
©Copyright International Business Machines Corporation 2004, 2006. All rights reserved.
US Government Users Restricted Rights –Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Read this First
Summary of Changes
Third Edition
vWORM media information
vNew part numbers in the Parts List
Second Edition
vDiagnostic functions F, J, and Lwere modified /added.
vThe procedure for aborting adiagnostic function was modified.
vThe information for error code Awas modified.
vThe Troubleshooting flowchart was updated.
Accessing Online Technical Support
For online Technical Support for your Library, visit:
http://www.ibm.com/storage/lto
Registering for My Support
My Support registration provides e-mail notification when new firmware levels
have been updated and are available for download and installation. To register for
My Support, visit the web at http://www.ibm.com/support/mySupport
Sending Us Your Comments
Your feedback is important in helping IBM
® provide accurate and useful
information. If you have comments or suggestions for improving this publication,
send your comments by:
vE-mailing IBM:
–Internet or IBMLink
™ from US: [email protected]
–IBMLink from Canada: STARPUBS at TORIBM
Include the following information in your e-mail:
–Exact publication title
–Form number (for example, GA32–1234–02) or part number (located on the
back cover of the publication)
–Page number to which you are referring
v
Using the Readers’ Comments form at the back of this publication
vMailing your comments to:
International Business Machines Corporation
Information Development
Department GZW
9000 South Rita Road
Tucson, AZ 85744-0001 USA
©Copyright IBM Corp. 2004, 2006 iii
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iv IBM TotalStorage 3580 Tape Drive Setup, Operator, and Service Guide

Contents
Read this First............ iii
Summary of Changes ........... iii
Third Edition ............. iii
Second Edition ............ iii
Accessing Online Technical Support ...... iii
Registering for My Support ......... iii
Sending Us Your Comments ......... iii
Figures .............. vii
Tables ...............ix
Safety and Environmental Notices ...xi
Danger Notices .............xi
Caution Notices .............xi
Performing the Safety Inspection Procedure ... xii
Tape Drive AC Grounding Inspection ..... xii
Product Recycling and Disposal ....... xiii
Battery Return Program .......... xiii
Flat Panel Display ............ xiv
End of Life (EOL) Plan .......... xiv
Preface ..............xv
Related Publications ........... xvi
Product Description .........1
Front Panel Components ..........2
Rear Panel Components ..........3
3580 Models ..............3
Drive Performance ............4
Supported Servers and Operating Systems ....4
Supported Device Drivers ..........5
TapeAlert Support ............5
Specifications ..............6
Installation .............7
Installation Overview ...........7
Unpack the Tape Drive ...........8
Verify the Shipment ............8
Install the Rack Mount Kit (optional) ......8
Inspect the Power Cord and Outlet .......9
Set the SCSI ID .............9
Position the Tape Drive ...........9
Connect Power .............10
Run Write Performance Test (Function Code F) ..10
Install the SCSI Host Adapter Card (if required) ..11
Connect the SCSI Bus Cable .........11
Install Device Drivers ...........13
Configure the Tape Drive to aServer/Host ....13
Update Drive Firmware ..........13
Register for My Support ..........14
Operation .............15
Power Button..............15
Unload Button .............15
Single-character Display (SCD) ........16
SCD Dot ..............16
Status Light ..............16
Inserting aTape Cartridge .........18
Removing aTape Cartridge .........19
Mid-tape Recovery ............19
Performing Diagnostic and Maintenance Functions 19
Updating Drive Firmware .........20
ITDT SCSI Firmware Update, Dump Retrieval,
and Library/Drive Test Tool ........20
Updating Firmware through the SCSI Interface 20
Updating the Firmware with an FMR Tape
Cartridge ..............21
Cleaning the Drive Head ..........21
Cleaning the Tape Drive ..........22
Ultrium Media............23
Cartridge Compatibility ..........23
Data Cartridge .............24
Capacity Scaling............25
WORM (Write Once, Read Many) .......25
WORM Media ............25
Data Security on WORM Media ......25
WORM Media Errors ..........25
Requirements.............26
Cleaning Cartridge ............26
Bar Code Label .............26
Guidelines for Using Bar Code Labels ....27
Write-Protect Switch ...........28
Handling the Cartridges ..........30
Provide Training............30
Ensure Proper Packaging .........30
Provide Proper Acclimation and Environmental
Conditions..............31
Perform aThorough Inspection.......32
Handle the Cartridge Carefully .......33
Examples of Cartridge Problems ......33
Repositioning or Reattaching aLeader Pin ....34
Repositioning aLeader Pin ........34
Reattaching aLeader Pin .........36
Environmental and Shipping Specifications for Tape
Cartridges ...............40
Disposing of Tape Cartridges ........41
Ordering Media Supplies ..........42
Ordering Bar Code Labels ........43
Troubleshooting...........45
Procedure 1: Determining Firmware Level and
Capturing Drive Dump ..........46
Procedure 2: Inspecting aCartridge for Damage ..46
Procedure 3: Verifying SCSI Address Switch Position 47
Procedure 4: Checking SCSI Connections ....47
Procedure 5: Verifying SCSI Interface
Communications ............48
©Copyright IBM Corp. 2004, 2006 v
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Resolving Problems Reported by the Server ...48
Fixing SCSI Bus Errors .........48
Resolving Media-Related Problems ......51
Pre-Call Checklist ............52
Replacing the Tape Drive ..........53
Features, Replacement Parts, and
Power Cords ............55
Optional Features ............55
Replacement Parts ............55
Power Cords ..............56
Types of Receptacles ...........59
Appendix A. Error Codes .......61
Appendix B. Performing Diagnostic and
Maintenance Functions .......67
Entering Maintenance Mode.........68
Function Code 0: Exit Maintenance Mode ....68
Function Code 1: Run Drive Diagnostics.....69
Function Code 2: Update Drive Firmware from FMR
Tape .................70
Function Code 3: Create FMR Tape ......71
Function Code 4: Force aDrive Dump .....72
Function Code 5: Copy Drive Dump ......73
Function Code 6: Run SCSI Wrap Test .....74
Function Code 7: Not Available........74
Function Code 8: Unmake FMR Tape ......75
Function Code 9: Display Error Code Log ....75
Function Code A: Clear Error Code Log .....76
Function Code C: Insert Cartridge into Tape Drive 76
Function Code E: Test Cartridge &Media ....77
Function Code F: Write Performance Test ....78
Function Code H: Test Head.........79
Function Code J: Run Fast Read/Write Test....80
Function Code L: Load/Unload Test ......81
Function Code P: Enable Post Error Reporting...82
Function Code U: Disable Post Error Reporting ..82
Appendix C. TapeAlert Flags .....83
Appendix D. Installing a19-inch Rack
Mount Kit .............85
Rack Safety ..............85
Verify Kit Contents ............86
Tools Required .............86
Installing the Shelf ............87
Removing the Shelf from the Rack.......88
Appendix E. Information for Authorized
Service Personnel ..........89
Removing the Internal Drive ........89
Step 1. Remove the Cover ........89
Step 2. Remove the Internal Drive ......90
Manually Removing aTape Cartridge .....92
Before You Begin ...........92
Recommended Tools ..........92
Beginning Procedure ..........93
Tape Spooled off Supply Reel .......95
Tape Pulled from or Broken near Leader Pin ..96
Tape Broken in Mid-tape .........98
Tape Tangled along Tape Path .......99
No Apparent Failure or Damage to Tape ... 102
Replacing the Internal Drive ........ 106
Step 1. Replace the Internal Drive ..... 106
Step 2. Replace the Cover ........ 106
Notices .............. 107
Trademarks .............. 108
Electronic Emission Notices.........110
Federal Communications Commission (FCC)
Class AStatement ...........110
Industry Canada Class AEmission Compliance
Statement..............110
Avis de conformité àla réglementation
d’Industrie Canada ..........110
European Union (EU) Electromagnetic
Compatibility Directive .........110
Germany Electromagnetic Compatibility
Directive .............. 111
Japan VCCI Class AITE Electronic Emission
Statement.............. 111
People’s Republic of China Class AElectronic
Emission Statement .......... 111
Taiwan Class AElectronic Emission Statement 112
Korea Class AElectronic Emission Statement 112
Glossary .............113
Index ...............119
vi IBM TotalStorage 3580 Tape Drive Setup, Operator, and Service Guide
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Figures
1. AC Grounding Diagram (50 Hz and 60 Hz) xii
2. The IBM TotalStorage 3580 Tape Drive ....1
3. Front panel components.........2
4. Rear panel components .........3
5. Example of connecting one SCSI device to the
server ..............12
6. Example of connecting multiple SCSI devices
to the server ............13
7. Inserting acartridge..........18
8. The IBM TotalStorage LTO Ultrium 400 GB
Data Cartridge ...........23
9. Ultrium 3WORM Tape Cartridge .....25
10. Sample bar code label on the LTO Ultrium 3
Tape Cartridge ...........27
11. Setting the write-protect switch ......29
12. Tape cartridges in aTurtlecase ......31
13. Double-boxing tape cartridges for shipping 31
14. Checking for gaps in the seams of acartridge 32
15. Leader pin in the incorrect and correct
positions .............34
16. Placing the dislodged leader pin into the
correct position ...........35
17. Rewinding the tape into the cartridge ....35
18. Leader Pin Reattachment Kit .......36
19. Attaching the leader pin attach tool to the
cartridge .............37
20. Winding the tape out of the cartridge ....38
21. Removing the C-clip from the leader pin 38
22. Attaching the leader pin to the tape ....39
23. Flowchart for analyzing maintenance problems 45
24. RID tag on rear panel .........53
25. Types of Receptacles .........60
26. Front view of shelf attached to rack rails 87
27. Rear view of shelf with cables attached to rack
rails with tie wraps ..........88
28. Removing the screws that secure the cover and
internal drive ............89
29. Removing screws from the rear panel ....90
30. Removing cables from the internal drive 90
31. Removing the screws securing the internal
drive...............91
32. Lifting the chassis from the internal drive 91
33. Removing the cover from the internal drive 93
34. Using hex wrench to rewind tape into
cartridge .............95
35. Drive with cover removed to reveal gear train. 96
36. Leader Block Assembly (LBA) ......97
37. Using hex wrench to rewind tape into
cartridge .............99
38. Using hex wrench to rewind tape into
cartridge ............. 100
39. Drive with cover removed to reveal gear
train. .............. 101
40. Leader Block Assembly (LBA) ...... 102
41. Using hex wrench to rewind tape into
cartridge ............. 103
42. Drive with cover removed to reveal gear
train. .............. 104
43. Leader Block Assembly (LBA) ...... 105
©Copyright IBM Corp. 2004, 2006 vii
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viii IBM TotalStorage 3580 Tape Drive Setup, Operator, and Service Guide

Tables
1. 3580 Models.............3
2. Performance characteristics........4
3. Specifications ............6
4. Meaning of Status Light and Single-character
Display (SCD)............17
5. Ultrium data and cleaning cartridge
compatibility with Ultrium tape drive....23
6. Bar code label requirements for Ultrium tape
drives and libraries ..........26
7. Environment for operating, storing, and
shipping the LTO Ultrium Tape Cartridge ..40
8. Media Supplies ...........42
9. Authorized suppliers of custom bar code labels 43
10. Optional features for the 3580 ......55
11. Replacement parts for the 3580 ......55
12. Power cords ............56
13. Error codes on the Single-character Display 61
14. Diagnostic and maintenance functions ...67
15. Supported TapeAlert Flags .......83
©Copyright IBM Corp. 2004, 2006 ix

xIBM TotalStorage 3580 Tape Drive Setup, Operator, and Service Guide

Safety and Environmental Notices
When using this product, observe the danger and caution notices contained in this
guide. The notices are accompanied by symbols that represent the severity of the
safety condition.
Danger notices contain aDxxxx reference number. Caution notices contain aCxxxx
reference number. Rack safety notices contain aRxxxx reference number. Use the
reference number to locate the translation in IBM Translated Safety Notices,96P0851.
The sections that follow define each type of safety notice.
Danger Notices
Adanger notice calls attention to asituation that is potentially lethal or
extremely hazardous to people. Alightning bolt symbol always
accompanies adanger notice to represent adangerous electrical
condition.
Caution Notices
If the symbol is... It means....
Ahazardous electrical condition with less severity than
electrical danger.
Agenerally hazardous condition not represented by other
safety symbols.
Ahazardous condition due to the use of alaser in the
product. Laser symbols are always accompanied by the
classification of the laser as defined by the U. S.
Department of Health and Human Services (for example,
Class I, Class II, and so forth).
Ahazardous condition due to mechanical movement in or
around the product.
18-32 kg (39.7-70.5 lbs)
svc00167
Ahazardous condition due to the weight of the unit.
Weight symbols are accompanied by an approximation of
the product’s weight.
©Copyright IBM Corp. 2004, 2006 xi

Performing the Safety Inspection Procedure
Before you service the unit, perform the following safety inspection procedure:
1. Stop all activity on the SCSI bus.
2. Turn off the power to the tape drive.
3. Disconnect the SCSI cable and check the SCSI bus terminator for damage.
4. Unplug the tape drive’s power cord from the electrical outlet.
5. Check the tape drive’s power cord for damage, such as apinched, cut, or
frayed cord.
6. Check the tape drive’s SCSI bus (signal) cable for damage.
7. Check the cover of the tape drive for sharp edges, damage, or alterations that
expose its internal parts.
8. Check the cover of the tape drive for proper fit. It should be in place and
secure.
9. Check the product label on the bottom of the tape drive to make sure that it
matches the voltage at your outlet.
Tape Drive AC Grounding Inspection
1. Power off the drive.
2. Disconnect all cables.
3. See Figure 1which is provided for reference only. Disconnect the power cord
from its source.
4. Inspect the power cable for visible cracks, wear, or damage.
1 AC Ground
2 Chassis Frame
3 AC Ground Terminated in Power Supply
Figure 1. AC Grounding Diagram (50 Hz and 60 Hz)
xii IBM TotalStorage 3580 Tape Drive Setup, Operator, and Service Guide

Product Recycling and Disposal
This unit must be recycled or discarded according to applicable local and national
regulations. IBM encourages owners of information technology (IT) equipment to
responsibly recycle their equipment when it is no longer needed. IBM offers a
variety of product return programs and services in several countries to assist
equipment owners in recycling their IT products. Information on IBM product
recycling offerings can be found on IBM’s Internet site at
http://www.ibm.com/ibm/environment/products/prp.shtml.
Notice: This mark applies only to countries within the European Union (EU) and
Norway.
Appliances are labeled in accordance with European Directive 2002/96/EC
concerning waste electrical and electronic equipment (WEEE). The Directive
determines the framework for the return and recycling of used appliances as
applicable throughout the European Union. This label is applied to various
products to indicate that the product is not to be thrown away, but rather
reclaimed upon end of life per this Directive.
In accordance with the European WEEE Directive, electrical and electronic
equipment (EEE) is to be collected separately and to be reused, recycled, or
recovered at end of life. Users of EEE with the WEEE marking per Annex IV of the
WEEE Directive, as shown above, must not dispose of end of life EEE as unsorted
municipal waste, but use the collection framework available to customers for the
return, recycling and recovery of WEEE. Customer participation is important to
minimize any potential effects of EEE on the environment and human health due
to the potential presence of hazardous substances in EEE. For proper collection and
treatment, contact your local IBM representative.
Battery Return Program
This product may contain sealed lead acid, nickel cadmium, nickel metal hydride,
lithium, or lithium ion battery. Consult your user manual or service manual for
specific battery information. The battery must be recycled or disposed of properly.
Recycling facilities may not be available in your area. For information on disposal
of batteries outside the United States, go to
http://www.ibm.com/ibm/environment/products/batteryrecycle.shtml or contact
your local waste disposal facility.
In the United States, IBM has established areturn process for reuse, recycling, or
proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal
hydride, and other battery packs from IBM Equipment. For information on proper
disposal of these batteries, contact IBM at 1-800-426-4333. Please have the IBM part
number listed on the battery available prior to your call.
For Taiwan:
Safety and Environmental Notices xiii

Please recycle batteries
Flat Panel Display
The fluorescent lamp or lamps in the liquid crystal display contain mercury.
Dispose of it as required by local ordinances and regulations.
End of Life (EOL) Plan
This box is apurchased unit. Therefore, it is the sole responsibility of the purchaser
to dispose of it in accordance with local laws and regulations at the time of
disposal.
This unit contains recyclable materials. The materials should be recycled where
facilities are available and according to local regulations. In some areas IBM may
provide aproduct take-back program that ensures proper handling of the product.
For more information, contact your IBM representative.
xiv IBM TotalStorage 3580 Tape Drive Setup, Operator, and Service Guide

Preface
This guide describes how to install and use the IBM TotalStorage
® 3580 Tape Drive
in the following chapters:.
“Product Description” on page 1describes the product, discusses supported
servers, operating systems, and device drivers, and lists hardware specifications.
“Installation” on page 7gives unpacking, set up, and configuration information.
“Operation” on page 15 describes the Power Button, Unload Button, and Status
Light and explains the function of the Single-character Display. It gives instruction
on inserting and removing atape cartridge, describes methods of updating drive
firmware, and explains how to clean the tape drive. It also lists diagnostic and
maintenance functions.
“Ultrium Media” on page 23 describes the types of tape cartridges to use and
defines the conditions for storing and shipping them. It also describes how to
handle the cartridges, how to set acartridge’s write-protect switch, and how to
order additional cartridges.
“Troubleshooting” on page 45 gives tips for solving problems.
“Features, Replacement Parts, and Power Cords” on page 55 lists parts and
supplies and provides information about the power cords that are used in different
countries or regions.
Appendix A, “Error Codes,” on page 61 describes the error and informational
codes that appear on the single-character display.
Appendix B, “Performing Diagnostic and Maintenance Functions,” on page 67
describes the procedures that are used to identify and correct problems.
Appendix C, “TapeAlert Flags,” on page 83 lists TapeAlert messages that are
supported and that may aid during problem determination.
Appendix D, “Installing a19-inch Rack Mount Kit,” on page 85 describes how to
install the Rack Mount Kit.
Appendix E, “Information for Authorized Service Personnel,” on page 89 gives the
procedure for removing atape cartridge that will not eject from the drive.
©Copyright IBM Corp. 2004, 2006 xv

Related Publications
Refer to the following publications for additional information. To ensure that you
have the latest publications, visit the web at http://www.ibm.com/storage/lto.
vIBM TotalStorage 3580 Tape Drive Quick Reference,GC26-7709, illustrates how to
configure and operate the IBM TotalStorage Ultrium Tape Drive (Generation 3).
vIBM TotalStorage LTO Ultrium Tape Drive SCSI Reference,GA32–0450, gives
information about the supported SCSI commands and protocol for the tape
drive.
vIBM Ultrium Device Drivers Installation and User’s Guide,GA32-0430, provides
instructions for attaching IBM-supported hardware to open-systems operating
systems. It indicates what devices and levels of operating systems are supported,
gives the requirements for adapter cards, and tells how to configure servers to
use the device driver with the Ultrium family of devices.
vIBM Ultrium Device Drivers Programming Reference,GC35-0483, supplies
information to application developers who want to integrate their open-systems
applications with IBM-supported Ultrium hardware. The reference contains
information about the application programming interfaces (APIs) for each of the
various supported operating-system environments. You can obtain this reference
via File Transfer Protocol (FTP) at ftp://ftp.software.ibm.com/storage/devdrvr.
vIBM Translated Safety Notices,96P0851, provides translation of danger and caution
notices.
xvi IBM TotalStorage 3580 Tape Drive Setup, Operator, and Service Guide

Product Description
The IBM TotalStorage 3580 Tape Drive Model L33/L3H offers high-capacity,
performance, and technology designed for the midrange open systems
environment. This new model incorporates the new Linear Tape-Open (LTO) IBM
TotalStorage Ultrium Tape Drive (Generation 3), which more than doubles
maximum tape drive performance over the Generation 2LTO Ultrium Tape Drive
(Ultrium 2). This tape drive comes with aSCSI Ultra160 LVD attachment, for
connection to awide spectrum of open system servers. This tape drive is
compliant with Directive 2002/95/EC of the European Parliament.
Features include:
vNative storage capacity of 400 GB per cartridge (800 GB at 2:1 compression)
vSupports Ultrium 3Write Once, Read Many (WORM) media (for more
information on WORM media, see “WORM (Write Once, Read Many)” on page
25)
vNative data transfer rate of up to 80 MB per second
vBurst data transfer rate of 160 MB per second
vNew dual stage 16 channel head activator for precision head alignment to help
support higher track density with improved data integrity and backwards
compatibility with previous LTO generations
vGraceful dynamic braking designed to maintain tension until the tape comes to
acomplete stop, to help prevent stretching or breaking the tape, and loose tape
wraps
vLarger internal buffer (the size has been doubled over the Ultrium 2to 128 MB)
vNew independent tape loader and threader motors designed to help with
cartridge insertion in the tape drive.
vHighly integrated electronics using IBM engineered copper technology designed
to reduced the total number of components in the drive, lower chip
temperatures, and reduce power requirements, helping to provide for amore
a67ru003
Figure 2. The IBM TotalStorage 3580 Tape Drive
©Copyright IBM Corp. 2004, 2006 1
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reliable drive. The Generation 3drive electronics also incorporate on-the-fly
error correction of soft errors in the memory arrays in data and control paths.
The tape drive is an external stand-alone or rack-mountable unit and is the entry
point for the family of IBM Ultrium tape products. It provides an excellent
migration path from digital linear tape (DLT or SDLT), 1/4-inch, 4mm, or 8mm
tape drives.
Front Panel Components
1 Cartridge load compartment 4 Unload Button (blue)
2 Single-character Display
(SCD)
5 Power Button (black)
3 Status Light
a67ru007
1
2
3
4
5
Figure 3. Front panel components
2IBM TotalStorage 3580 Tape Drive Setup, Operator, and Service Guide