IBM Ultrium Gen 6 User manual

IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive
Installation and User's Guide


IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive
Installation and User's Guide


Note: Before using this information and the product it supports, read the general information in
“Notices” on page 77 and the IBM Safety Information, and IBM Environmental Notices and User's
Guide on the IBM Documentation CD, and the IBM Warranty Information document that comes with
the system.
Second Edition (June 2013)
© Copyright IBM Corporation 2013.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Figures ...............v
Tables ...............vii
Safety ...............ix
Guidelines for trained service technicians.....x
Inspecting for unsafe conditions .......x
Guidelines for servicing electrical equipment . . xi
Safety statements ............xii
Chapter 1. Introduction ........1
Drive features ..............1
Front panel of the drive ..........2
Rear panel of the drive ...........2
Drive performance ............3
Cartridge compatibility ...........3
Speed matching .............4
Channel calibration ............5
Data cartridge capacity scaling ........5
Encryption ...............5
Inhibit firmware down-leveling ........5
SAS interface ..............5
Supported Servers and Operating Systems ....6
Supported device drivers ..........6
Ethernet port ..............6
Linear Tape File System (LTFS) ........6
Chapter 2. Tape drive installation ....9
Installation guidelines ...........9
Handling static-sensitive devices........9
Inventory checklist ............10
Installing a tape drive ...........10
Unpacking the drive ..........10
Acclimating the drive and media ......11
Turning off the enclosure or server .....11
Setting the feature switches ........11
Mounting the drive in an enclosure or server . . 12
Connecting and testing power to the drive . . . 12
Connecting the cable ..........13
Running drive diagnostics ........13
Installing device drivers .........13
Connecting the external interface cable (enclosure
or server installations only) ........14
Configuring the drive to the server, switch, or
hub................14
Updating firmware ............14
Registering for My Support .........15
Chapter 3. Operating the drive ....17
Operating modes ............17
Power button..............17
Single-character display (SCD) ........17
Status lights ..............18
Unload button .............21
Inserting a tape cartridge ..........22
Removing a tape cartridge .........23
Mid-tape recovery ............23
Cleaning the drive head ..........23
Cleaning the tape drive ..........24
Tape drive status web page .........24
Diagnostic and maintenance functions .....25
Entering Maintenance mode ........27
Exiting Maintenance mode ........27
Function code 0: Maintenance mode .....28
Function code 1: Run drive diagnostics ....28
Function code 2: Update drive firmware from
FMR tape ..............29
Function code 3: Create FMR tape ......30
Function code 4: Force a drive dump .....30
Function code 5: Copy drive dump .....31
Function code 6: Run host interface wrap test . . 32
Function code 7: Run RS-422 wrap test ....33
Function code 8: Unmake FMR tape .....33
Function code 9: Display error code log ....34
Function code A: Clear error code log ....34
Function code C: Insert cartridge into tape drive 35
Function code E: Test cartridge and media . . . 35
Function code F: Write performance test ....36
Function code H: Test head ........37
Function code J: Fast read/write test .....38
Function code L: Load/unload test .....39
Function code P: Enable post error reporting . . 39
Function code U: Disable post error reporting . . 40
Tape drive diagnostic and maintenance web page 40
Chapter 4. Using Ultrium media ....43
Types of cartridges ............44
Data cartridge ............44
WORM (Write Once, Read Many) cartridge. . . 45
Cleaning cartridge ...........47
Cartridge compatibility ..........47
Handling cartridges ...........47
Provide training ............48
Provide proper acclimation and environmental
conditions ..............48
Inspect the cartridge ..........48
Handle the cartridge carefully .......48
Tape cartridge packaging .........49
Environmental and shipping specifications for tape
cartridges ...............50
Disposing of tape cartridges .........51
Chapter 5. Resolving problems ....53
Procedure 1: Inspecting a cartridge for damage . . 53
Procedure 2: Checking SAS host connections . . . 54
Procedure 3: Verifying host interface communication 54
Resolving problems reported by the server ....55
Resolving problems with the tape media ....55
Replacing the tape drive ..........56
© Copyright IBM Corp. 2013 iii

Appendix A. Getting help and technical
assistance .............57
Before you call .............57
Using the documentation ..........58
Getting help and information from the World Wide
Web.................58
How to send DSA data to IBM ........58
Creating a personalized support web page ....58
Software service and support ........58
Hardware service and support ........59
IBM Taiwan product service .........59
Appendix B. TapeAlert flags .....61
Appendix C. Error codes and
messages .............63
Appendix D. Repairing a cartridge . . . 69
Examples of cartridge problems .......69
Repositioning a leader pin .........69
Reattaching a leader pin ..........71
Notices ..............77
Trademarks ..............77
Important notes .............78
Particulate contamination..........79
Documentation format...........80
Telecommunication regulatory statement ....80
Electronic emission notices .........80
Federal Communications Commission (FCC)
statement ..............80
Industry Canada Class A emission compliance
statement ..............81
Avis de conformité à la réglementation
d'Industrie Canada ...........81
Australia and New Zealand Class A statement . 81
European Union EMC Directive conformance
statement ..............81
Germany Class A statement ........82
Japan VCCI Class A statement .......83
Japan Electronics and Information Technology
Industries Association (JEITA) statement....83
Korea Communications Commission (KCC)
statement ..............83
Russia Electromagnetic Interference (EMI) Class
A statement .............83
People's Republic of China Class A electronic
emission statement ...........84
Taiwan Class A compliance statement ....84
Glossary ..............85
Index ...............95
iv IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Figures
1. View of a tape drive ..........1
2. Tape drive front panel element descriptions 2
3. Tape drive rear panel element descriptions 2
4. Inserting a cartridge into the drive .....22
5. Drive status web page .........24
6. Drive status web page - Topic details ....25
7. Tape drive diagnostic page .......41
8. The IBM LTO Ultrium Data Cartridge....43
9. Ultrium data cartridge on the left; WORM
cartridge on the right .........46
10. Tape cartridges in a Turtlecase ......49
11. Double-boxing tape cartridges for shipping 50
12. Flowchart for analyzing maintenance problems 53
13. Leader pin in the incorrect and correct
positions .............70
14. Placing the dislodged leader pin into the
correct position ...........70
15. Rewinding the tape into the cartridge ....71
16. Leader Pin Reattachment Kit .......72
17. Attaching the leader pin attach tool to the
cartridge .............73
18. Winding the tape out of the cartridge ....74
19. Removing the C-clip from the leader pin 74
20. Attaching the leader pin to the tape ....75
© Copyright IBM Corp. 2013 v

vi IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Tables
1. CRU and Option part numbers ......1
2. Performance rates and times .......3
3. Ultrium cartridge compatibility with Ultrium
tape drives .............3
4. Performance parameters.........4
5. Feature switch definitions ........11
6. Meaning of status lights and single-character
display (SCD) ............19
7. Functions that the Unload button performs 21
8. Diagnostic and maintenance functions . . . 26
9. Ultrium cartridge compatibility with Ultrium
tape drives.............47
10. Environment for operating, storing, and
shipping LTO media .........50
11. CRU and Option part numbers ......56
12. Error codes on the SCD ........63
13. Limits for particulates and gases .....79
© Copyright IBM Corp. 2013 vii

viii IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Safety
Before installing this product, read the Safety Information.
Antes de instalar este produto, leia as Informações de Segurança.
Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de sécurité.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.
Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.
© Copyright IBM Corp. 2013 ix

Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet.
Antes de instalar este produto, leia as Informações sobre Segurança.
Antes de instalar este producto, lea la información de seguridad.
Läs säkerhetsinformationen innan du installerar den här produkten.
Guidelines for trained service technicians
This section contains information for trained service technicians.
Inspecting for unsafe conditions
Use this information to help you identify potential unsafe conditions in an IBM®
product that you are working on.
Each IBM product, as it was designed and manufactured, has required safety items
to protect users and service technicians from injury. The information in this section
addresses only those items. Use good judgment to identify potential unsafe
conditions that might be caused by non-IBM alterations or attachment of non-IBM
features or optional devices that are not addressed in this section. If you identify
xIBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

an unsafe condition, you must determine how serious the hazard is and whether
you must correct the problem before you work on the product.
Consider the following conditions and the safety hazards that they present:
vElectrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
vExplosive hazards, such as a damaged CRT face or a bulging capacitor.
vMechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following
steps:
1. Make sure that the power is off and the power cords are disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and observe
any sharp edges.
3. Check the power cords:
vMake sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
vMake sure that the power cords are the correct type.
vMake sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the system for any obvious unsafe conditions, such as metal
filings, contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.
Guidelines for servicing electrical equipment
Observe these guidelines when you service electrical equipment.
vCheck the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
vUse only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical current.
vRegularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
vDo not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
vSome rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
vDo not work alone under hazardous conditions or near equipment that has
hazardous voltages.
vLocate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
vDisconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
Safety xi

vBefore you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
vNever assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
vIf you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
– Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
– When you work with powered-on electrical equipment, use only one hand.
Keep the other hand in your pocket or behind your back to avoid creating a
complete circuit that could cause an electrical shock.
– When you use a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
– Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
vUse extreme care when you measure high voltages.
vTo ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
vIf an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.
Safety statements
These statements provide the caution and danger information that is used in this
documentation.
Important:
Each caution and danger statement in this documentation is labeled with a
number. This number is used to cross reference an English-language caution or
danger statement with translated versions of the caution or danger statement in
the Safety Information document.
For example, if a caution statement is labeled “Statement 1,” translations for that
caution statement are in the Safety Information document under “Statement 1.”
Be sure to read all caution and danger statements in this documentation before you
perform the procedures. Read any additional safety information that comes with
your system or optional device before you install the device.
Statement 1
xii IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
vDo not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
vConnect all power cords to a properly wired and grounded electrical outlet.
vConnect to properly wired outlets any equipment that will be attached to
this product.
vWhen possible, use one hand only to connect or disconnect signal cables.
vNever turn on any equipment when there is evidence of fire, water, or
structural damage.
vDisconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
vConnect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.
To Connect: To Disconnect:
1. Turn everything OFF.
2. First, attach all cables to devices.
3. Attach signal cables to connectors.
4. Attach power cords to outlet.
5. Turn device ON.
1. Turn everything OFF.
2. First, remove power cords from outlet.
3. Remove signal cables from connectors.
4. Remove all cables from devices.
Statement 3
CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
vDo not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable parts
inside the device.
vUse of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.
Safety xiii

DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode.
Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.
Statement 5
CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current from
the device, ensure that all power cords are disconnected from the power source.
Statement 8
xiv IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.
Hazardous voltage, current, and energy levels are present inside any component
that has this label attached. There are no serviceable parts inside these
components. If you suspect a problem with one of these parts, contact a service
technician.
Safety xv

xvi IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide

Chapter 1. Introduction
The product description of the IBM Half High LTO Ultrium Gen 6 Internal SAS
Tape Drive.
The IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive is a
high-performance, high-capacity data-storage device that is designed to back up
and restore open systems applications. The drive can be integrated into an
enclosure, such as a desktop unit, server, tape autoloader, or tape library. It is the
sixth generation in the Ultrium series of products, and is available with a Serial
Attached SCSI interface (SAS). This model incorporates the Linear Tape-Open
(LTO) IBM Ultrium 6 Half High Tape Drive.
Read this entire document and the IBM Safety Information,Safety Information Labels,
Warranty, and Environmental Notices and User Guide documents that come with the
drive before you install or use the drive.
The Customer Replaceable Unit (CRU) part numbers and the Option part numbers
for the IBM LTO 6 Half High Tape Drive are shown in the following list:
Table 1. CRU and Option part numbers
Description CRU part number Option part number
IBM Internal Half High LTO
Gen 6 SAS Tape Drive
35P1049 00D8924
SAS cable (internal) 49Y9901
Tape Mount Kit 41Y7711
Drive features
The tape drive offers the following features.
vDual port 6 Gbps Serial Attached Small Computer Systems Interface (SAS)
Note: Although the tape drive has two SAS ports, the drive supports only one
host connection.
vHalf height form factor
Figure 1. View of a tape drive
© Copyright IBM Corp. 2013 1

vNative storage capacity of 2500 GB (2.5 TB) per cartridge (6250 GB at 2.5:1
compression)
vMaximum native data transfer rate of up to 160 MB per second
vBurst data transfer rate of 600 MB per second
v512 MB read-and-write cache
vSupport for encryption on Ultrium 5 and Ultrium 6 tape cartridges
vSingle Character Display (SCD) operator panel
vReady, Fault, and Encryption status lights
vMaintenance Mode functions
vSupport for WORM (Write Once Read Many) on WORM cartridge types
Front panel of the drive
The tape drive front panel's elements descriptions.
Rear panel of the drive
The tape drive rear panel's elements descriptions.
Figure 2. Tape drive front panel element descriptions
SAS and power
cable connector
Fan
Figure 3. Tape drive rear panel element descriptions
2IBM Half High LTO Ultrium Gen 6 Internal SAS Tape Drive: Installation and User's Guide