ICP BIA DESK User manual

Wilhelm-Stein-Weg 24 BIA desk/complete © ICP Entwicklungs GmbH
22339 Hamburg ersion 2.1 www.icp-companies.com
User Guide
ICP BIA desk/complete

Wilhelm-Stein-Weg 24 BIA desk/complete © ICP Entwicklungs GmbH
22339 Hamburg ersion 2.1 - Page 2 www.icp-companies.com
Introduction
The BIA desk/complete terminal is designed for the electronic processing of transactions that
are initiated by credit cards, girocards, chipcards and customer cards at the point of sale
(POS).
The terminal gathers all necessary payment data and, with the implemented card reader, pro-
vides the card companies and network operators with a secure transaction handling. Integrat-
ed communication technology ensures the remote data transmission to the card companies
and network operators.
The BIA terminal has three manuals available: this User Guide, a Quick Guide and a Technical
Manual.
The Technical Manual contains all technical information that is required for installation, integra-
tion and positioning of the BIA desk/complete. It is intended for users who have appropriate
technical skills and who will be able to make the settings described there, either alone or under
the guidance of the ICP Hotline.
In this manual all terminal functions are described whereas the Quick Guide is limited to the
functions that are used most in the daily work.
Contents
Payments - with ECR Connection ........................................................................................................3
Payments - without ECR Connection....................................................................................................5
Girogo ............................................................................................................................................9
Reconciliation ............................................................................................................................... 11
Reservations ................................................................................................................................ 12
Prepaid Cards and Gift Cards ......................................................................................................... 18
Journals ...................................................................................................................................... 19
Settings ....................................................................................................................................... 20
Diagnoses ................................................................................................................................... 24
Service ........................................................................................................................................ 26
Transfer Logfiles ........................................................................................................................... 26
TC - irtual Terminal Client ........................................................................................................... 27
TC - Gift Cards, iTunes, Wirecards ................................................................................................ 27
TC - Reports .............................................................................................................................. 30
Additional Information .................................................................................................................... 31

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Payments - with ECR Connection
Girocard Payment Online/Offline EL Payment
(Check against blacklists if online payment)
Amount is displayed.
Amount is displayed.
and
With positive check or in offline mode:
Note: If checking the customer's signature reveals any
disagreements, make a reversal for safety reasons.
Credit Card Payment Contactless Card Payment
Amount is displayed.
and
(...next page top left)
Amount is displayed.
If the card was read successfully, a mes-
sage is displayed on the terminal.
(...next page top right)

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Note: If checking the customer's signature reveals any
disagreements, make a reversal for safety reasons.
Card Payments Reversal
(Only possible until next reconciliation)
Reconciliation
(End of day closure with transfer of daily sales)
Select function "Reversal" at the ECR.
Successful reversal is displayed.
Select function "Reconciliation" at the ECR.

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Payments - without ECR Connection
Activate Terminal - Screen Saver
After a longer period of non-use the terminal starts a screen saver. Press any key to
reactivate the terminal.
Commodity Groups
If you have set up commodity groups and cash without any cash register connection you
must enter the corresponding commodity group after each entry of amount and quantity.
Only the same three or four steps are required:
1. Select the commodity group with ▼▲ and confirm with "OK".
2. Enter the quantity and confirm with "OK".
3. Optionally: Enter next amount, next commodity group and next quantity. Confirm with "OK" or press
"STOP", if you do not want to enter additional commodity groups.
4. Confirm your entries with "OK".
In the following sections a note will be given if commodity groups could be entered.
Payment with PIN Contactless Card Payment
In case of commodity group processing now
enter the commodity groups and quantities.
In case of commodity group processing now
enter the commodity groups and quantities.
If the card was read successfully, a mes-
sage is displayed on the terminal.

Wilhelm-Stein-Weg 24 BIA desk/complete © ICP Entwicklungs GmbH
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Girocard Online Payment with PIN
Online/Offline EL Payment
(Check against blacklists if online payment)
In case of commodity group processing now
enter the commodity groups and quantities.
In case of commodity group processing now
enter the commodity groups and quantities.
and
With positive check or in offline mode:
Note: If checking the customer's signature reveals any
disagreements, make a reversal for safety reasons.
Authorisation by Phone Credit Card Payment
, , ,
In case of commodity group processing now
enter the commodity groups and quantities.
(...next page top left)
In case of commodity group processing now
enter the commodity groups and quantities.
and
(...next page top right)

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Note: You will obtain this number in advance by phone
from the authorisation service of the card company!
and
Note: If checking the customer's signature reveals any
disagreements, make a reversal for safety reasons.
Card Payments Reversal
(Reversal only possible until next reconciliation -
after a reconciliation perform a refund)
Credit Notes
(Credit notes only if a reconciliation has been
performed since the purchase in question)
, , ,
Amount is displayed.
and
Successful reversal is displayed.
(... next page top left)
, , ,
In case of commodity group processing now
enter the commodity groups and quantities.
and
Note: If checking the customer's signature reveals any
disagreements, make a reversal for safety reasons.
(... next page top right)

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Note: If checking the customer's signature reveals any
disagreements, make a reversal for safety reasons.

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Girogo
Girogo Payment Girogo Top-up without 'Abo' Card
Amount is displayed.
If the card was read successfully, a mes-
sage is displayed on the terminal and all
four LEDs should light up green at the top
of the display:
Amount is displayed.
If the card was read successfully, a mes-
sage is displayed on the terminal and all
four LEDs should light up green at the top
of the display:
The terminal informs about insufficient
credit balance:
The terminal asks if the card should be
charged with 35 - € and if the booking
amount should be deducted immediately.
You can cancel or continue with:

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Girogo Top-up with 'Abo' Card
Amount is displayed.
If the card was read successfully, a mes-
sage is displayed on the terminal and all
four LEDs should light up green at the top
of the display:
The terminal informs about insufficient
credit balance:
The 'Abo' card is charged automatically
without PIN request with the possible top-
up amount and the outstanding booking
amount is deducted automatically.

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Reconciliation
Note
In order to discharge payments into monetary transactions, reconciliation should be exe-
cuted at regular intervals. This is usually carried out daily and must be executed weekly at
the latest. A reconciliation can be executed scheduled and automatically e.g. daily at 10:00
pm. This time can be set by the service provider and taken over by the BIA via parameter
diagnosis.
Reconciliation without ECR
(End of day closure with transfer of daily sales)
Reconciliation with ECR
(End of day closure with transfer of daily sales)
, ,
Select function "Reconciliation" at the ECR.

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Reservations
First Reservation Extended Reservation
, , , ,
With ▼▲ select "First Reservation".
In case of commodity group processing now
enter the commodity groups and quantities.
Successful payment is displayed.
Note: If checking the customer's signature reveals any
disagreements, make a reversal for safety reasons.
, , , ,
With ▼▲ select "Extended Reservation".
In case of commodity group processing now
enter the commodity groups and quantities.
Successful payment is displayed.
(... next page top right)

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Note: If checking the customer's signature reveals any
disagreements, make a reversal for safety reasons.
First Reservation Payment Extended Reservation Payment
, , , ,
With ▼▲ select "First Reservation".
In case of commodity group processing now
enter the commodity groups and quantities.
(... next page top left)
, , , ,
With ▼▲ select "Extended Reservation".
In case of commodity group processing now
enter the commodity groups and quantities.
(... next page top right)

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Note: Enter the amount of the "First Reservation" which
you will find on the same receipt where you have just found
the TA number and the authorisation number.
Successful payment is displayed.
Note: If checking the customer's signature reveals any
disagreements, make a reversal for safety reasons.
Note: Enter the amount of the "Extended Reservation"
which you will find on the same receipt where you have
just found the TA number and the authorisation number.
Successful payment is displayed.
Note: If checking the customer's signature reveals any
disagreements, make a reversal for safety reasons.

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First Reservation Reversal
(Reversal only possible until next reconciliation -
after a reconciliation perform a refund)
Extended Reservation Reversal
(Reversal only possible until next reconciliation -
after a reconciliation perform a refund)
, , , ,
With ▼▲ select "First Reservation".
Successful reversal is displayed.
Note: If checking the customer's signature reveals any
disagreements, make a reversal for safety reasons.
(... next page top left)
, , , ,
With ▼▲ select "Extended Reservation".
Successful reversal is displayed.
Note: If checking the customer's signature reveals any
disagreements, make a reversal for safety reasons.
(... next page top right)

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Reservation Payment Reversal
(Reversal only possible until next reconciliation -
after a reconciliation perform a refund)
Reconciliation
(End of day closure with transfer of daily sales)
, , , ,
Amount and reversal details are displayed.
Successful reversal is displayed.
Note: If checking the customer's signature reveals any
disagreements, make a reversal for safety reasons.
(... next page top left)
, ,

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Possible Tip Payment
[Payment with credit card] Tip Payment
, , , ,
and
Successful payment is displayed.
Note: If checking the customer's signature reveals any
disagreements, make a reversal for safety reasons.
, , , ,
Note: Receipt of "Possible Tip Payment".
Total amount is displayed.
Note: If checking the customer's signature reveals any
disagreements, make a reversal for safety reasons.

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Prepaid Cards and Gift Cards
Gift Card Sale
(Loading a gift card)
Gift Card Payment
( oucher redemption)
, , ,
With ▼▲ select preset amount or enter
another amount manually.
, , ,
In case of commodity group processing now
enter the commodity groups and quantities.
and
Gift Card Balance Inquiry Prepaid Card
[PIN printing for loading]
, , ,
and
,
Select a provider - with ▼▲ go to next page
if several providers are available.
Select amount to be loaded onto card.

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Journals
Journals - Call Printing Function
, , ...
... = Print copy of last receipt
... = Print copy of receipt
... = Print sales overview
... = Print transaction overview
... = Repeat printout
Copy of Last Receipt
(Print exactly last receipt)
Copy of Receipt
(Print any receipt since last reconciliation)
, , ,
Copy of last receipt will be printed.
, , ,
Copy of selected receipt will be printed.
Sales Overview
(Overview only since last reconciliation)
Transaction Overview
(Overview only since last reconciliation)
, , ,
The sales overview will be printed and is
sorted by card types.
, , ,
The transaction overview will be printed and
is sorted by transaction numbers.
Repeat Printout
(Print again exactly last transaction)
, , .
The last transaction will be printed again,
either receipt or overview.

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Settings
Call Settings
, , ...
... = Display
... = Sound
... = Remote data transmission
... = Receipts
... = Merchant password
... = Print configuration
... = Commodity groups
... = ECR settings
... = General settings
Background Brightness Screen Saver
, , , ,
▼▲
, , , ,
▼▲
Screen saver can be deactivated with "0".
Sound - Key Click Sound - Alerts
, , , ,
If a sound should be heard clicking a key,
activate option with ▼▲.
, , , ,
Activate option with ▼▲ when an alert
should be heard: if, for example, the termi-
nal has any response errors, the PIN pad is
not available, or the terminal memory is full
and no more monetary transaction data
can be stored.
In general, an information will appear on the
BIA display, what to do. If in doubt call the
ICP Hotline.