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Automotive Data Solutions Inc. © 2022 7
TROUBLESHOOTING TABLE
PROBLEM SOLUTION
Steering wheel controls do not work but LED on the Maestro does blink when
steering wheel buttons are pressed.
Ensure the blue 4-pin steering wheel control cable is connected between the
Maestro and the radio. The radio will use either the 3.5mm jack OR the blue/yellow
wire, not both.
Connect the 3.5mm jack from the Maestro blue 4-pin cable to the radio’s 3.5mm
port (labeled steering, remote, or wheel). If no such port exists, wire the blue/yellow
to blue/yellow (Kenwood/JVC) or to the radio’s Key 1 wire (brands not listed/other)
and secure the 3.5mm jack. It will not be used.
Verify the buttons are set up in the flash. If any button is set to “none” for “press
once”, it will do nothing. “Hold” column can be left as none and the “press once”
function will operate with one press and when holding the button.
Refer to radio’s owner’s manual to verify if the radio has this function:
• JVC/Kenwood : Steering Wheel Control (ON/OFF): choose ON
• Nakamichi : if model is listed, ensure PAC mode is on. If “other”, learn the
buttons in the radio steering wheel menu.
• Sony : Steering Wheel Control (Custom/Preset): choose Preset. If phone buttons
do not operate properly, flash the module as Pioneer – 2009 and newer with BT.
Then select “custom” instead of “preset” and learn the buttons in the radio menu.
• Other brands – radio should have a steering wheel menu to learn the buttons. You
may have to select type A/B/C/1/2/3 and try learning again if buttons are not saving.
Refer to radio manufacturer’s tech support for further advice if not learning properly.
Radio does not turn on. Test red and yellow wires for DC voltage at radio using a multimeter. Contact
support if no voltage on red or yellow.
The light on the Maestro is flashing RED ONCE. There is no firmware on the module; flash the RR module.
There is no image from the backup camera, just a black screen. Ensure the yellow backup camera RCA cable is connected to the proper input on the
radio (i.e. Brown "BC IN" on Pioneer or yellow backup/reverse video input on other
brands).
Radio does not switch to reverse cam input when shifting to reverse Verify the purple/white wire from the Maestro is connected to the radio's reverse
input trigger (purple/white on most, Alpine may be orange/white - read radio
manual to confirm).
If the purple/white is connected: Use a multimeter to verify you have 12v DC
when in reverse, 0v in any other position. If so, check radio settings for "Reverse
Interrupt" or similar, and ensure it is enabled/ON.
If it's the opposite, 12v in park/neutral/drive, but 0v in reverse, the module output
has been damaged and will need replaced. Make sure ONLY the radio's reverse
trigger is connected to the Maestro purple/white wire.
If 0v in any gear, test pin 28 of the vehicle's 28 pin connector for reverse. Color
varies but identify the wire that reads 12v in reverse only and splice into it and
connect it, instead of the Maestro purple/white wire, to the radio's reverse trigger
input. (Maestro purple/white wire is not used).
MAESTRO RR RESET PROCEDURE:
Turn the key to the OFF position, then disconnect all connectors from the module.
Press and hold the module’s programming button and connect all the connectors back to the module. Wait, the module’s LED will flash RED rapidly (this may take up to 10
seconds).
Release the programming button. Wait, the LED will turn solid GREEN for 2 seconds to show the reset was successful.
TECHNICAL ASSISTANCE
Phone: 1-866-427-2999
Web: maestro.idatalink.com/support add www.12voltdata.com/forum/
IMPORTANT: To ensure proper operation, the aftermarket radio needs to have the latest firmware from the manufacturer. Please visit the radio manufacturer’s
website and look for any updates pertaining to your radio.