IDEAL Touch User manual

Installation guide
Connected wireless room thermostat
Logic Combi C / Vogue Gen 2 Combi
Logic Max Combi C / Vogue Max Combi

2

3
Contents
Introduction......................................................................................................................4
Getting started................................................................................................................4
Ideal Touch kit contents .............................................................................................. 5
Thermostat location guidelines................................................................................ 5
Location guidelines .......................................................................................................6
Installation .......................................................................................................................8
Boiler transceiver ..........................................................................................................12
Ideal Touch app .............................................................................................................13
Gateway pin ....................................................................................................................13
Using the Ideal Touch thermostat ......................................................................... 14
Default times.................................................................................................................. 14
Troubleshooting.............................................................................................................15
Battery replacement ....................................................................................................16
Warranty...........................................................................................................................17

Introduction
Welcome to the Ideal Touch Connect
installation guide. This guide is
designed to lead you through a
straight forward installation and setup.
It is advisable to read through all steps
before starting the installation.
User guide, Quick Start guide and FAQs
can be found at www.idealboilers.com.
The Ideal Touch Connect thermostat
must be installed by a competent person.
Read the instructions carefully.
Failure to follow these instructions
can damage the product or cause a
hazardous condition.
Getting started
The Ideal Touch app is available to
download from the Apple app store
and on Google Play. To save time the
householder may want to download
the app and set up the account whilst
the thermostat is being installed.

5
Ideal Touch kit contents
A. Touch thermostat
B. Mounting bracket
cover
C. Mounting bracket
D. Desktop stand
E. Boiler transceiver
F. Batteries (AA)
G. Screws and plugs
H. Gateway
I. USB power plug
J. USB lead
K. Ethernet cable
L. Instructions
M. SAP registration label
A B C E
J
F
K
G
L
HM
I
D
IDEAL BOILERS LTD
Model Name:
Model Qualifier:
Touch (Single Zone)
ErP Class V or ErP Class VI
I certify that this boiler is connected to a weather
compensation control as indicated:
Touch enhanced load compensator (Class V)
Touch enhanced load compensator & OS2 weather
compensator temperature sensor (Class VI)
These products are compatible with the boiler and
provide compensation control that has been
permanently enabled. The boiler has been
commissioned in accordance with the manufacturer
instructions which have been supplied to the
householder. The central heating temperature control
knob should normally be set in the mid-position.
Signed: Date:
UIN 217679 A01
Installation guide
Wireless room thermostat
with hot water control
(DHW & single zone CH)
Logic Heat H / Logic System S / Vogue System
Thermostat location guidelines
In-between the boiler transceiver and the Touch thermostat there must be:
• Less than 20 metres
• No more than a total of 3 walls and ceilings
• No large metallic objects (e.g. American fridge/freezer)
• No large mirrors or windows
• No walls running along the RF path
The Touch thermostat must not be within 1 metre of a wifi booster / router and
should not be placed near draughts, in direct sunlight or near heat sources. Note -
there must be a free ethernet connection available on the house wireless router and
the router must be a standard household router. A mains socket must be available
close to the router.
Your home internet router must be connected at all times to ensure the Touch
thermostat and app remain connected.

6
Location guidelines
1m
(min)
Gateway Touch
Wi-fi
booster
Phone
20m
(max)
The thermostat and the
gateway must be more than 1
metre away from other wireless
devices such as wifi boosters,
cordless phones, and mobile
phones.
The gateway and the
thermostat must be forward of
the front plane of the boiler by
at least 1 metre.
The gateway and the
thermostat must be less than
20 metres from the boiler.
1
2
3
1m
(min) Gateway
Boiler

7
Location guidelines
RF Path
 
3
2
1There must be no more than
a total of 3 walls and ceilings
between the boiler and the
gateway, and between the
boiler and the thermostat.
There must be no walls running
along RF path from the boiler
to the gateway or the boiler to
the thermostat
There must be no large metallic
objects (e.g. american fridge/
freezer), large mirrors or
windows, between the boiler
and the gateway or between
the boiler and the thermostat.
4
5
6

8
F
U
S
ETurn o the electrical power to
the boiler.
Remove the blanking plate by
carefully inserting a small flat bladed
screwdriver into the slot situated
centrally at bottom of blanking plate.
Remove link wire plug & keep in a
safe place.
Connect the Touch transceiver
electrical plug.
Push fit the Touch transceiver into
the boiler.
Blanking
Plate
Link
Plug
Transceiver
Transceiver
Installation
1
2
3
4

9
Installation
F
U
S
E
Using a flat bladed
screwdriver remove the
back cover from the
Touch thermostat and
insert only 3 batteries.
Immediately insert the
fourth battery into
the thermostat.
Turn electrical power
back on to the boiler.
O
On
Auto
MON 10:20
ZONE1
Hold the thermostat
approx 2 metres away
from boiler.
Locate the gateway adjacent to the
house wireless router and connect
the supplied ethernet cable from
the gateway to the wireless router
as shown.
Connect the Gateway power
cable and 3 pin plug together,
then connect the 3 pin plug to a
convenient mains socket. Note DO
NOT yet power up the gateway.
5 6
7
10
8 9
Ethernet cable white (supplied) Gateway power cable (supplied)
3 pin plug
(supplied)
Gateway (supplied)
Homeowner wireless router
(not supplied)
DO NOT CONNECT
POWER TO THE GATEWAY
AT THIS STAGE

10
O
On
Auto
MON 10:20
ZONE 1
20.5
Set system date
DONE
BACK
01 01 18
20.5
CONNECTING TO
BOILER
20.5
Set system time
DONE
00 00
Wait for the screen shown on the
left to be displayed. (In the unlikely
event that this screen is not shown
within 20 seconds, electrically
isolate the boiler, remove one
battery and repeat from step 8.)
When successfully connected the
screen shown on the left will be
displayed. Set the 24hr clock, then
select “DONE”.
Set the date, then select “DONE”.
If the screen goes blank before
set up is complete, tap the screen
and select MENU to access Help &
Settings to set time and date.
When set up is complete the screen
will go blank.
11
12
13
14
Installation

11
O
On
Auto
MON 06:59
ZONE 1
20.5
O
On
Auto
MON 06:59
ZONE 1
!
!
CONTINUE
Note. if the Touch thermostat is activated for some time, the temperature displayed may rise. This will
return to normal operation once all hand held interaction has ceased.
Ethernet cable white (supplied) Gateway power cable (supplied)
3 pin plug
(supplied)
Gateway (supplied)
Gateway LED
indication
Wireless router
(not supplied)
O
On
Auto
MON 10:20
ZONE 1
Tap screen to wake up
the thermostat.
Immediately power up the gateway, and after the LED initialisation sequence
(approx 1 min) the gateway LED will go green indicating that it has
successfully connected.
16 17
19
Installation
Tap the triangle
to progress.
The display will now
show the home screen.
Tap CONTINUE to
complete setup. Note.
phone number is for
future reference only.
18
15

12
Boiler transceiver
Below are the descriptions of each light on the front of the boiler transceiver.
When illuminated green;
Note. normal operation is indicated by all three green lights being illuminated.
Transceiver
123
RF connection
Boiler transceiver connected to thermostat and boiler transceiver connected
to gateway
Power
Power is being supplied to the boiler transceiver
Opentherm connection
Opentherm signal to the boiler is working correctly
1
2
3

13
Ideal Touch app
Download and install the Ideal Touch app onto the householders phone. (Available
on Google Play or the Apple app Store.)
A web application is also available at https://app.idealtouch.co.uk
Open the Ideal Touch app, tap on create an account and follow the in-app instructions.
Smart phone / tablet PC
Minimum operating
requirements
iOS 9
Android 4.4.3
Latest version of chrome, safari,
firefox or internet explorer on
Mac OS Windows 7
Gateway pin
SN:21182300000001
GATEWAY ETHERNET
MAC: F8:81:1A:Q3:7C:FA
UK - HU5 4JN - National Av
Made in TUNISIA
IP30
CF 527
5V 120mA
PIN : XXXX-XXXX-XXXX
During app set up the gateway pin will
be requested.
Locate the 12 digit gateway pin on the base
of the gateway, and record the PIN below.

14
Default times
Day
Central Heating
Period 1 Period 2
Mon 06:00 - 08:00 16:00 - 22:00
Tues 06:00 - 08:00 16:00 - 22:00
Wed 06:00 - 08:00 16:00 - 22:00
Thurs 06:00 - 08:00 16:00 - 22:00
Fri 06:00 - 08:00 16:00 - 22:00
Sat 06:00 - 08:00 16:00 - 22:00
Sun 06:00 - 08:00 16:00 - 22:00
Using the Ideal Touch thermostat
Rotate to boost
temperature
Tap to change
operating mode
Actual room
temperature
Actual room
temperature
Target room
temperature
Tap to access
main menu
20.5
BACK
?
MAIN MENU
OVERRIDE
HEATING
HEATING
SCHEDULE
HELP &
SETTINGS
Flame symbol
indicates heating on

15
Troubleshooting
Terms Definition
Radiators won’t
switch o
Check the Touch thermostat is not set to ON.
Rotate the outer wheel anti-clockwise until target tem-
perature is below the actual temperature.
Radiators won’t
switch on
Check that the Touch thermostat is set to ON or Auto. If
set to Auto, check you are within a scheduled on period
(flashing blue tappits)
Warning triangle is
showing
Press the warning triangle. If “Zone 1 Fault” is shown,
refer to location guidelines.
If “Boiler Fault” is shown, check boiler display and refer
to boiler installation manual.
No response to
temperature/time
adjustments
Check the left-hand light on the Boiler transceiver. If
this is o, refer to the location guidelines.
Touch thermostat
screen is blank after
tapping
Check the batteries are inserted correctly.
Replace the batteries in the thermostat.
Gateway light is solid
orange
Check ethernet cable is connected.
Gateway light is
solid red
Refer to gateway location guidelines

16
1
2
3
Battery replacement
Batteries should operate for approximately 18 to 24 months. Only good quality
alkaline batteries are to be used.
If the batteries run out then central heating and hot water will continue to operate
during the set time periods but room temperature control will become less accurate.
Un-clip the thermostat from its cradle by
sliding the Touch thermostat upwards.
Using a flat bladed screwdriver, remove
the rear cover.
Replace batteries and refit battery
cover.

17
Warranty
All Ideal Touch Controls oer customers the comfort of a 12 month Ideal warranty,
subject to the following terms and conditions. During the period of the warranty we
will replace free of charge, where it suers a mechanical or an electrical breakdown
as a result of defective workmanship or materials, subject to the following conditions
and exclusions;
The warranty will commence from the
date of installation. Without proof of
purchase the warranty will commence
from the date of manufacture (via
serial number).
The Installation needs to be registered
within 30 days of installation, it can be
registered online by visiting
www.idealboilers.com
If the control suers a mechanical or
an electrical breakdown we should be
contacted on one of the
following numbers:
Northern Ireland: 02890 331444
Elsewhere in the UK: 01482 498660
Our normal working times, excluding
Bank holidays, are:
8am – 6pm Monday to Friday
8am – 4pm Saturday
8am – 12 noon Sunday
The warranty does not apply:
To any defect, damage or breakdown
caused by deliberate action, accident,
misuse or third party interference
including modification or
failed batteries.
To any defect, damage or breakdown
caused by the design, installation
and maintenance of the central
heating system.
To any other costs or expenses
caused by or arising as a result of the
breakdown of the controls.
To any defect resulting from the
incorrect installation of the controls.
To any costs incurred during delays in
fixing reported faults.
Our Ideal Warranty is oered in
addition to the rights provided to
a consumer by law. Details of these
rights can be obtained from a Trading
Standards Authority or a Citizens
Advice Bureau.
Guarantor – Ideal Boilers Ltd, P.O. Box
103, National Avenue, Hull, HU5 4JN.

Consumer Helpline
T: 01482 498660
Technical Helpline
T: 01482 498663
SCAN HERE FOR FURTHER HELP
For more detailed installation instructions and user guide see www.idealboilers.com
Ideal Boilers Ltd
P.O. Box 103, National Avenue
Hull, HU5 4JN.
www.idealboilers.com
216091 A01