Image Vault PRO COMMAND User manual

1Image Vault®PRO Command
Image Vault, LLC
101 Security Parkway — New Albany IN 47150-0559
Ph 888.462.4382 — Fax [phone]
www.image-vault.com
This manual supports Image Vault PRO Command Digital Video Recorders
(DVR). It includes hardware and software information. It is designed to aid in
installation and operation of your PRO Command DVR. Refer also to your Quick
Reference Guide, your built-in software help system, and check our web site
for the latest updates. Please read this manual thoroughly before installing and
conguring your Image Vault PRO Command recorder.
PRO COMMAND
Image Vault®is a registered trademark of Image Vault, LLC.
Other trademarks are property of their respective companies.
Version 10.x Edition

2Image Vault®PRO Command
TABLE OF CONTENTS
Scope of This Manual ............................................................................................ 4
PART I - HARDWARE ............................................................................................. 5
1 Before Installation ..................................................................................... 6
1.1 Warnings................................................................................................................................6
1.2 Physical Inventory ..............................................................................................................6
2 Facilities ...................................................................................................... 7
2.1 Front Panel............................................................................................................................7
2.2 Rear Panel..............................................................................................................................8
3 Connecting System Components............................................................. 9
3.1 4 Camera/30 FPS Model: Video & Audio Capture, Monitor Output..............9
3.2 4 Camera/120 FPS Model: Video & Audio Capture, Monitor Output ...........9
3.3 8 Camera/60 FPS Model: Video & Audio Capture, Monitor Output............10
3.4 8 Camera/240 FPS Model: Video & Audio Capture, Monitor Output .........10
3.5 16 Camera/120 FPS Model: Video & Audio Capture, Monitor Output.......11
3.6 16 Camera/480 FPS Model: Video & Audio Capture, Monitor Output.......12
3.7 32 Camera/240 FPS Model: Video & Audio Capture, Monitor Output.......13
3.8 IP Cameras ..........................................................................................................................14
3.9 SVGA Video Output: Security Monitor.....................................................................14
3.10 PTZ Control / Alarm Output.........................................................................................14
3.11 External Inputs...................................................................................................................15
3.12 Interfacing POS Devices.................................................................................................15
3.13 USB Storage Devices........................................................................................................21
3.14 Remote Playback PC to DVR Communication ......................................................21
4 Initialization ............................................................................................. 24
4.1 Positioning ..........................................................................................................................24
4.2 Power ....................................................................................................................................24
4.3 How to Check If the System is Working Properly................................................24
4.4 CD-R or DVD-R Disk........................................................................................................25
4.5 Troubleshooting Installation........................................................................................25
 4.6 HardwareSpecications ................................................................................................25
PART II - SOFTWARE............................................................................................ 26
1  Specications&Requirements.............................................................. 27
 1.1 DVRSoftwareSpecications........................................................................................27
1.2 PRO-Command Remote Software Requirements................................................27
2 Software on the DVR............................................................................... 28
2.1 Live Status Mode..............................................................................................................28
2.2 Live Monitor Mode ..........................................................................................................30
2.3 Playback Mode..................................................................................................................32
3 Software on Your PC ............................................................................... 34
3.1 Installing PRO-Command Playback ..........................................................................34
 3.2 ModemConguration....................................................................................................35
3.4 Network Communication..............................................................................................35
3.5 Opening Copied Video ..................................................................................................38
4 Playback Operation ................................................................................. 39
4.1 Playing Video .....................................................................................................................39
4.2 Playing Audio.....................................................................................................................41

3Image Vault®PRO Command
4.3 Transaction Data...............................................................................................................41
4.4 Audit Data ...........................................................................................................................42
4.5 Error Log ..............................................................................................................................43
4.6 Skins.......................................................................................................................................43
4.7 QuickView Action Buttons ............................................................................................44
4.8 Camera Window Behavior ............................................................................................45
5 Evidence Management............................................................................ 46
5.1 Catalog .................................................................................................................................46
5.2 Range Lock..........................................................................................................................47
5.3 Blocked ranges..........................................................................................................................47
5.4 Copying Video to External Media..............................................................................47
5.5 Download Video to Remote PC..................................................................................48
5.6 Print Image..........................................................................................................................48
5.7 Export Image......................................................................................................................48
5.8 Export Clip...........................................................................................................................48
6 User Management ................................................................................... 49
6.1 User Security ......................................................................................................................49
6.2 User Inactivity Timeouts ................................................................................................50
6.3 User Performance.............................................................................................................50
7 Recording Setup ...................................................................................... 52
7.1 Global Recording Settings ............................................................................................52
7.2 Camera Setup & Forced Recording Options.........................................................53
7.3 Motion Detection Triggered Recording..................................................................55
7.4 External Input (Dry Contact) Triggered Recording..............................................57
7.5 Data Device Setup............................................................................................................59
7.6 Transaction Data Triggered Recording....................................................................61
7.7 Alarm Output Setup ........................................................................................................63
System Setup.................................................................................................... 65
8.1 TCP/IP Settings..................................................................................................................65
8.2 Location................................................................................................................................66
8.3 System Clock......................................................................................................................66
8.4 Clearing Logs .....................................................................................................................66
8.5 Record Monitor Setup....................................................................................................67
 8.6 SaveandLoadCongurationSettings.....................................................................67
8.7 Software Updates.............................................................................................................68
8.8 Screen Resolution.............................................................................................................68
8.9 Limit Recorder Days ........................................................................................................69
8.10 Backup Scheduler.............................................................................................................69
8.11 Shutdown/Reboot DVR..................................................................................................70
Appendices ........................................................................................................... 70
A Troubleshooting ...............................................................................................................70
B Factory Defaults...........................................................................................................................72
C System Audit Messages.................................................................................................73
D Legal Notices......................................................................................................................74
E Warranty ..............................................................................................................................75
TABLE OF CONTENTS

4Image Vault®PRO Command
SCOPE OF THIS MANUAL
This manual is designed to provide you with information necessary to install and
operate your PRO Command DVR. This manual assumes you have the appropri-
ate DVR for your application and all of the necessary supporting hardware such
as cameras, monitors, cables, etc. This manual supports both the standard and
high speed models. All information applies to both types, regardless of the num-
ber of cameras or hard drive capacity, except where noted.
The software (local and remote) includes a built-in help system which may be
accessed at any time from the Help menu. Built-in help is the most complete
and up to date resource available. This manual does not attempt to provide the
same level of detail about the software. Another resource available is the Quick
Reference Guide included with your DVR. For further information or to obtain the
latest version of remote playback software released, please visit our web site:
www.image-vault.com
Image Vault PRO Command

5Image Vault®PRO Command
PART I
HARDWARE
There are two types of capture cards, standard and high speed, available for PRO
CommandDVRs.Cameracapturespeedsareindependentlycongurableupto
30 fps per camera. Actual capture rates may be limited when using standard cap-
ture cards. The camera and microphone inputs and public view monitor output
congurationdependsonthespecicmodel.
A unit with standard video capture cards can store up to 30 fps per four-camera
capture card or 120 fps total for a 16-camera model. Standard capture card mod-
els offer one microphone input for every 4 camera inputs.
High-speed units support the full 30 fps on every camera. In other words, a high-
speed 16-camera input is capable of capturing and storing up to 480 fps total.
The high-speed models also offer one microphone input for each camera input.
The other major hardware variable is hard drive capacity. Your hard drive capacity
is the limiting hardware factor in your total storage time. While there are several
software variables, factory default software settings should allow you to store at
least one month of video regardless of model. As a thumb-rule, a ratio of 10 GB
per camera will allow you to store video about 1 month if capturing at 1 fps per
camera. This is only a rough approximation. Actual storage time will depend on
environmental factors as well as software setup and hard drive capacity.
The balance of PART I of this book is designed to aid in setting up and using your
Image Vault PRO Command hardware.

6Image Vault®PRO Command
1 BEFORE INSTALLATION
1.1 Warnings
WARNING: Your new Image Vault DVR is a Personal Computer-based
electronic device. To perform a complete and satisfactory installation,
Image Vault REQUIRES that an Uninterruptible Power System (UPS)
be installed as part of the digital recorder system. The Image Vault
recorder must be the ONLY item plugged into UPS. The DVR must
be plugged into the battery backup segment of the UPS. Failure to
properly install a UPS may cause damage to the system’s hard drive,
resulting in a loss of recorded images, or the inability to record and will
void Image Vault manufacturer’s warranty.
WARNING: Your Image Vault DVR can operate as a stand-alone de-
vice, or may be connected to a playback computer via network or other
means. Regardless of the connection or mounting methods, the case
oftheImageVaultrecordermaynotbemodiedorpenetratedinany
way. Any effort to mount other equipment to the Image Vault, modify
the chassis, or penetrate the chassis in any way will void Image Vault
manufacturer’s warranty.
WARNING: Do not turn off or reboot the DVR while it is in the boot-
up process. Rebooting or turning off while in the boot-up process may
prevent boot-up on next attempt.
1.2 Physical Inventory
You should have the following list of items with the DVR. If any items are missing,
contact your Image Vault distributor immediately.
Blank CD-R Disk
Power Cable
CAT-5 Patch (Peer-to-Peer) Cable
Video/Audio Break-out Cables (Quantity depends on model)
PTZ/AOC Break-out Cable
Mouse
User Guide CD with Playback Software

7Image Vault®PRO Command
2 FACILITIES
Image Vault PRO Command models all use the same chassis and offer the same
hardware features. This section provides detailed information about each hard-
ware component. From time to time Image Vault may modify the chassis slightly.
Regardless of such changes, all major components described in this section will
be present, though may be in a different position than indicated in these draw-
ings.
2.1 Front Panel
ARack Ear. The PRO Command chassis features built-in rack ears for rack
mounting. Holes are provided on 1.75” centers for standard rack installation.
The chassis occupies 4U (standard rack unit spaces).
BHandle. The aluminum rack handles make it easily to lift and position the
chassis as desired for handling and installation.
CFront Ventilation. Thefrontpanelairventcoverisremovableforeasylter
cleaning.
DPower Switch. Rocker switch turns the DVR on or off.
EReset Switch. Pushbutton reset switch causes the DVR to shutdown and
automatically reboot.
FOn-Off Indicator. Tells you the unit has power and is turned on.
G Camera Recording Indicator. Tells you that the unit is currently writing video
images to its hard drive.
H USB Interface. The USB ports may be used with removable devices or external
hard drives to copy video from the DVR or load updates onto the DVR.
I Video Download to CD/DVD Button. Press after an event, such as a robbery,
to start immediate copying of most recent video images to CD-R or DVD-R
disk.
J CD/DVD Indicator. This indicator lights up green to indicate reading a CD/
DVD or yellow to indicate writing to a CD/DVD disk.
K CD/DVD-R Drive. The CD/DVD-R Drive is used to copy video images or con-
gurationsettingstodiskortoloadsoftwareupdatesorcongurationsettings.
L CD/DVD Eject Button. Press to eject or close the CD/DVD tray.
AB C H I
J K L
G
F
E
D

8Image Vault®PRO Command
2.2 Rear Panel
AInput Voltage. Set to 115 VAC for use in USA. Set to 230 VAC for international
use if appropriate.
B AC Power Input. Standard 3-prong IEC inlet (115 VAC or 230 VAC at 50/60 Hz).
C Power Supply Switch. Use this switch to completely remove power. Turning
this switch on does not automatically start the recorder (refer also to Front
Panel Power Switch).
D PS2 Port: Mouse. PS-2 jack (green). Connect your PC Mouse to this port to
operate the DVR locally.
E PS2 Port: Keyboard. PS-2 jack (violet). Keyboard may be attached for service
purposes, but otherwise unused.
F POS Port 1. Male DB-9 jack. POS Serial Port 1 for capturing serial data from
journal printing devices such as cash registers at point-of-sale (POS), ATMs,
intelligent safes, alarm panels, access control systems, or other serial printing
devices.
G RS232 Port/POS Port 2. Male DB-9 jack. Use for direct RS232 communication
withaplaybackPCorcongureittocapturedataasPOSPort2.
H Parallel Port. Female DB-25 (pink). Unused.
I Video Port. Male DB-15 jack (blue). Connect your SVGA monitor to this port.
J Network Interface. This RJ45 port is used for Ethernet (10/100-Base-T) com-
munication. The DVR may be networked to a playback PC through a network
LAN or via peer-to-peer network connection using the network crossover cable
provided.
K USB Interface. The USB ports may be used with removable “thumb drive”
devices and external hard drives in much the same manner as the CD drive to
copy video from the DVR or load updates onto the DVR.
L Microphone/Speaker Jacks. 1/8” TRS jack audio inputs (line and mic) and
speaker output. Inputs are unused. You may connect a speaker to the output
(green jack) for local audio playback.
M PTZ Control / Alarm Output. Female DB-9 jack (black). Refer to Section 3.4
for further details.
N External Inputs. Female DB-25 jack (black). Use this port to connect dry con-
tacts to signal the DVR to record.
O Video Capture. The number and arrangement of video and audio connections
depend on the number of analog video inputs and type of capture card. Refer
to Sections 3.1 to 3.6 for details.
AB CDEJGH IKLNO
M
F

9Image Vault®PRO Command
3 Connecting System Components
Pick a level surface to place the Digital Video Recorder (DVR). The system should
have adequate ventilation and should be clear of moisture and dirt. The following
sectionsdetailsetupofspecicitems.
3.14Camera/30FPSModel:Video&AudioCapture,Monitor
Output
Video In: Connect up to 4 NTSC video cameras to the BNC connectors on the
main breakout cable. The breakout cable is connected to the DB15 port on the
rear of the DVR.
Audio In: Connect one line level audio microphone source to the RCA connector
on the breakout cable.
Video Out: Connect the NTSC Public View Monitor (PVM) to the RCA connector
on the rear of the DVR. The PVM output cycles between camera inputs.
Mic 1
PVM 1-4
Camera 1
Camera 2
Camera 3
Camera 4
Mic 2
PVM 5-8
Camera 5
Camera 6
Camera 7
Camera 8
Mic 1
PVM 1-4
Camera 1
Mic 2
Camera 2
Mic 3
Camera 3
Mic 4
Camera 4
Mic 5
Camera 5
Mic 6
Camera 6
Mic 7
Camera 7
Mic 8
Camera 8
PVM 5-8
3.24Camera/120FPSModel:Video&AudioCapture,Monitor
Output
Video In: Connect up to 4 NTSC video cameras to the BNC connectors on the
main breakout cable. The breakout cable is connected to the DB15 port on the
rear of the DVR.
Audio In: Connect up to 4 line level audio microphones to the RCA connectors
on the breakout cable.
Video Out: Connect the NTSC Public View Monitor (PVM) to the RCA connector
on the rear of the DVR. The PVM output cycles between camera inputs.

10 Image Vault®PRO Command
3.38Camera/60FPSModel:Video&AudioCapture,Monitor
Output
Video In: Connect up to 8 NTSC video cameras to the BNC connectors on the
main breakout cables. The breakout cables are connected to the DB15 port on
the rear of the DVR. Cameras 1 to 4 connect to the left and Cameras 5 to 8 con-
nect to the right.
Audio In: Connect one line level audio microphone source to the RCA connector
on each breakout cable. The microphone connected to the left is associated with
cameras 1 to 4; the microphone connected to the right side is associated with
cameras 5 to 8.
Video Out: Connect an NTSC Public View Monitor (PVM) to the RCA connector
to the left to see a cycling output from cameras 1 to 4. Connect an NTSC Public
View Monitor (PVM) to the RCA connector to the right to see a cycling output
from cameras 5 to 8.
3.48Camera/240FPSModel:Video&AudioCapture,Monitor
Output
Video In: Connect up to 8 NTSC video cameras to the BNC connectors on the
main breakout cables. The breakout cables are connected to the DB15 port on
the rear of the DVR. Cameras 1 to 4 connect to the left and Cameras 5 to 8 con-
nect to the right.
Audio In: Connect up to 4 line level audio microphones to the RCA connectors
on the breakout cables. Each microphone input is associated with its correspond-
ing camera input only.
Video Out: Connect an NTSC Public View Monitor (PVM) to the RCA connector
to the left to see a cycling output from cameras 1 to 4. Connect an NTSC Public
View Monitor (PVM) to the RCA connector to the right to see a cycling output
from cameras 5 to 8.
Mic 1
PVM 1-4
Camera 1
Mic 2
Camera 2
Mic 3
Camera 3
Mic 4
Camera 4
Mic 5
Camera 5
Mic 6
Camera 6
Mic 7
Camera 7
Mic 8
Camera 8
PVM 5-8
Mic 1
PVM 1-4
Camera 1
Camera 2
Camera 3
Camera 4
Mic 2
PVM 5-8
Camera 5
Camera 6
Camera 7
Camera 8