imagistics fx2100 User manual

Thank you for selecting an Imagistics solution for
your document production and management needs.
The following information will help you get the most
productive and reliable use out of your system.
Imagistics brand supplies are designed for Imagistics
copiers, printers and fax machines to ensure
maximum product performance and quality.
Substituting other supplies may result in inferior
image quality and machine malfunction. To order
supplies call the Imagistics Supply Line at
1-800-462-6797. For faster service, please have your
machine model and serial number available before
calling.
Should your fx2100 develop a problem that cannot be
remedied by using the maintenance or
troubleshooting procedures outlined in this manual,
please contact the Imagistics National Diagnostic
Center at 1-800-243-5556.
Model Number: fx2100
Serial Number:*
* The serial number is on the back of the unit.

i
Safety precautions
To use the machine safely
Save these instructions for later reference.
WARNING
There are high voltage
electrodes inside the machine.
Before you clean the machine
or clear a paper jam, make
sure you have unplugged the
power cord from the power
outlet.
Do not handle the plug with wet
hands. Doing this might cause
an electrical shock.
After you use the machine, some internal parts are extremely HOT!
To prevent injuries, be careful not to put your fingers in the area shown in
the illustration.
To prevent injuries, be careful
not to put your hands on the
edge of the machine under the
document cover.
To prevent injuries, be careful
not to put your fingers in the
area shown in the illustration.

ii
WARNING
■When you move the machine, grasp the side handholds that are under
the scanner. Do NOT carry the machine by holding it at the bottom.
■Use caution when installing or modifying telephone lines. Never touch
telephone wires or terminals that are not insulated unless the telephone
line has been disconnected at the wall jack. Never install telephone
wiring during a lightning storm. Never install a telephone jack in a wet
location unless the jack is specifically designed for a wet location.
■Install equipment with a power cord near a socket/outlet that is easily
accessible.
■To reduce the risk of shock or fire, use only a No. 26 AWG or larger
telecommunication line cord.
■Do not use a telephone in the vicinity of gas leak to report leak.
■Do not use this product near appliances that use water, in a wet
basement or near a swimming pool.
■Avoid using a telephone other than a cordless type during an electrical
storm. There may be a remote risk of electric shock from lightning.
Caution
■Lightning and power surges can damage this product! We recommend
that you use a quality surge protection device on the AC power line and
on the telephone line, or unplug the lines during a lightning storm.
To prevent injuries, be careful not to put
your fingers in the area shown in the
illustration.

iii
Choosing a location
Place your machine on a flat, stable surface that is free of vibration
and shocks, such as a desk. Put the machine near a telephone jack
and a standard, grounded power outlet. Choose a location where the
temperature remains between 50°F and 95.5°F (10°-32.5°C).
Caution
■Avoid placing your machine in a high-traffic area.
■Do not place near heaters, air conditioners, water, chemicals, or
refrigerators.
■Do not expose the machine to direct sunlight, excessive heat,
moisture, or dust.
■Do not connect your machine to electrical outlets controlled by
wall switches or automatic timers.
■Disruption of power can wipe out information in the machine’s
memory.
■Do not connect your machine to electrical outlets on the same
circuit as large appliances or other Equipment that might disrupt
the power supply.
■Avoid interference sources, such as speakers or the base units
of cordless phones.
NO ! NO ! NO !

v
Quick Reference Guide
Sending faxes
Automatic Transmission
1 If it is not illuminated in
green, press (Fax).
2 Place the original face up in
the ADF, or face down on
the scanner glass.
3 Enter the fax number using
One-Touch, Speed Dial,
Search or the dial pad.
4 Press Start.
5 If you are using the scanner
glass, press 2or Start.
Transmission from ADF
You can send faxes in real time.
1 If it is not illuminated in
green, press (Fax).
2 Place the original face up in
the ADF, or face down on
the scanner glass.
3 Press Menu, 3, 2, 5.
4 Press or to select
On, and then press Enter.
—OR—
For the next transmission
only, press or to
select Next Fax Only,
and then press Enter.
5 For the next fax only, press
or to select Next
Fax:On , and then press
Enter.
6 Press 1if you want to
choose more settings and
the LCD will return to the TX
Setting menu.
—OR—
Press 2to fax.
7 Enter the fax number.
8 Press Start.
Receiving faxes
Select Answer Mode
1 Press Menu, 0,1.
2 Press or to select
Fax Only, Manual,
Fax/Tel and External
TAM and then press Enter.
Storing numbers
Storing One-Touch Dial
numbers
1 Press Menu, 3, 3, 1.
2 Press the One-Touch key
where you want to store the
number.
3 Enter a number (up to 20
digits), and then press
Enter.
4 Enter a name (or leave it
blank), and then press
Enter.
5 Press Stop.

vi
Storing Speed Dial numbers
1 Press Menu, 3, 3, 2.
2 Enter a three-digit Speed
Dial number, and then press
Enter.
3 Enter a number (up to 20
digits), and then press
Enter.
4 Enter a name (or leave it
blank), and then press
Enter.
5 Press Stop.
Dialing operations
One-Touch Dialing / Speed
Dialing
1 If it is not illuminated in
green, press (Fax).
2 Place the original face up in
the ADF, or face down on
the scanner glass.
3 Press the One-Touch key of
the number you want to call
—OR—
Press Search/Speed Dial ,
press
# , and then press the
three-digit Speed Dial number.
4 Press Start.
Using Search
1 If it is not illuminated in
green, press (Fax).
2 Press Search/Speed Dial ,
and then enter the first letter
of the name you’re looking for.
3 Press or to
search the memory.
4 Press Start.
Making copies
Single copy
1 Press (Copy)to
illuminate it in green.
2 Place the original face up in
the ADF, or face down on
the scanner glass.
3 Press Start.
Sorting multiple copies
(Using the ADF)
1 Press (Copy) to
illuminate it in green.
2 Place the original face up in
the ADF.
3 Use the dial pad to enter the
number of copies you want
(up to 99).
4 Press Sort.
Sort icon appears on the
LCD.
5 Press Start.

vii
Table of contens
1 Introduction .......................................................................... 1-1
Using this Guide ............................................................... 1-1
Finding information................................................. 1-1
Symbols used in this Guide....................................1-1
Machine part names and operations .......................... 1-2
Control panel overview ..................................................... 1-5
Status LED indications .............................................1-10
About fax machines ........................................................ 1-12
Custom features ....................................................... 1-12
Do you have Voice Mail on the phone line? ......... 1-12
Why should there be problems?........................... 1-12
How can you avoid possible problems? ............... 1-12
Fax tones and handshake ........................................ 1-13
ECM (Error Correction Mode)................................... 1-14
Connecting the machine................................................. 1-14
Connecting an external telephone............................ 1-14
Connecting an external telephone answering machine
(TAM) ................................................................... 1-15
Sequence ............................................................. 1-15
Connections .........................................................1-17
Recording outgoing message (OGM) on an external
TAM.................................................................. 1-17
Special line considerations....................................... 1-18
Two-line phone system ........................................ 1-18
Converting telephone wall outlets ........................ 1-18
Installing machine, external two-line TAM and two-line
telephone.......................................................... 1-19
Multi-line connections (PBX) .................................... 1-20
If you are installing the machine to work with a
PBX .................................................................. 1-20
Custom features on your phone line.........................1-20
2 Paper ..................................................................................... 2-1
About paper ...................................................................... 2-1
Type and size of paper...............................................2-1
Recommended paper................................................. 2-1
Choosing acceptable paper.............................................. 2-2
Paper capacity of the paper trays........................... 2-3
Paper specifications for each paper tray ................2-4
How to load paper ......................................................2-5
To load paper or other media in the paper tray ...... 2-5

viii
To load paper or other media in the multi-purpose tray
(MP tray).............................................................2-7
To use Automatic Duplexing for fax, copy and print
operations...............................................................2-9
3 On-screen programming ..................................................... 3-1
User-friendly programming ...............................................3-1
Menu table..................................................................3-1
Memory Storage .........................................................3-1
Navigation keys ................................................................3-2
4 Getting started ..................................................................... 4-1
Initial Setup.......................................................................4-1
Setting the Date and Time..........................................4-1
Setting the Machine ID ...............................................4-2
Entering text ...........................................................4-3
Inserting spaces .....................................................4-3
Making corrections ................................................. 4-3
Repeating letters ....................................................4-3
Special characters and symbols ............................4-4
Setting Tone and Pulse dialing mode.........................4-4
System Setup ...................................................................4-5
Setting the Mode Timer ..............................................4-5
Setting the Paper Type...............................................4-5
Setting the Paper Size................................................4-6
Setting the Ring Volume.............................................4-7
Setting the Beeper Volume.........................................4-7
Setting the Speaker Volume.......................................4-8
Turning on Automatic Daylight Savings Time.............4-8
Save Toner .................................................................4-8
Sleep Timer ................................................................4-9
Turning off the Scanner Lamp ....................................4-9
Setting the Tray Use for Copy mode ........................4-10
Setting the Tray Use for Fax mode...........................4-11
Setting the Tray Use for Printing Reports.................4-11
Setting the LCD Contrast..........................................4-12
5 RX Settings ........................................................................... 5-1
Basic receiving operations................................................5-1
Choosing the Answer Mode........................................ 5-1
To select or change your Answer Mode .................5-2
Setting the Ring Count ...............................................5-2
Setting the F/T Ring Time (Fax/Tel mode only)..........5-3
EXT. TEL. RX .............................................................5-4

ix
Printing a reduced incoming fax
(Auto Reduction) .................................................... 5-5
Printing a fax from the memory ..................................5-5
Setting the Print Density ............................................. 5-6
Advanced receiving operations ........................................5-7
Operation from extension telephones......................... 5-7
For FAX/TEL mode only ............................................. 5-7
Using a cordless external handset ............................. 5-8
Changing the remote codes ....................................... 5-8
Polling.........................................................................5-9
Setting up Polling Receive .....................................5-9
Setting up Sequential Polling Receive ................. 5-10
Setting Duplex printing for Fax mode ....................... 5-10
Setting the Receive TTI............................................ 5-11
Setting the Substitute RX ......................................... 5-11
Telephone services ........................................................ 5-12
Unique Ring.............................................................. 5-12
What does your telephone company’s
‘Unique Ring’ do? ............................................. 5-12
What does fx2100’s ‘Unique Ring’ do? ................ 5-12
Do you have Voice Mail?......................................5-13
Before you choose the ring pattern to register ..... 5-13
Registering the Unique Ring pattern ........................ 5-14
Turning off the Unique Ring .................................5-14
Caller ID.......................................................................... 5-15
Viewing Caller ID List ............................................... 5-16
Clearing a Caller ID stored in the memory ............... 5-16
Printing Caller ID List................................................ 5-16
6 TX Settings ........................................................................... 6-1
How to Fax ....................................................................... 6-1
Enter Fax mode.......................................................... 6-1
Faxing from the automatic document feeder (ADF) ... 6-1
Faxing from the ADF .............................................. 6-2
Faxing from the scanner glass ...................................6-3
Faxing legal size originals from the scanner glass ..... 6-4
Out of Memory message........................................6-4
Manual transmission................................................... 6-4
Automatic transmission .............................................. 6-5
This is the easiest way to send a fax......................6-5
Sending a fax at the end of a conversation ................6-5
Basic sending operations ................................................. 6-6
Sending faxes using multiple settings ........................ 6-6
Contrast ...................................................................... 6-6

x
Fax Resolution............................................................6-7
Manual and automatic fax Redial ...............................6-8
Dual Access ...............................................................6-9
Real Time Transmission...........................................6-10
Checking job status ..................................................6-11
Canceling a job while scanning the original..............6-11
Canceling a scheduled job........................................6-11
Advanced sending operations ........................................6-12
Composing the electronic Cover Sheet ....................6-12
Composing your own comments ..........................6-13
Cover sheet for the next fax only..........................6-14
Send a cover sheet for all faxes ...........................6-15
Using a printed cover sheet......................................6-15
Broadcasting.............................................................6-16
Overseas Mode ........................................................6-18
Delayed Send ...........................................................6-19
Delayed Batch Transmission....................................6-20
Setting up Polled Transmission ................................6-21
Memory Security.......................................................6-22
Setting up the password.......................................6-22
Turning Memory Security on ................................6-23
Turning Memory Security off.....................................6-23
7 Auto Dial numbers and dialing options ............................. 7-1
Storing numbers for easy dialing ......................................7-1
Storing One-Touch Dial numbers ...............................7-1
Storing Speed Dial numbers.......................................7-2
Changing One-Touch and Speed Dial numbers.........7-3
Setting up Groups for Broadcasting............................7-4
Dialing options .................................................................. 7-5
Search ........................................................................7-5
One-Touch Dialing......................................................7-5
Speed Dialing .............................................................7-6
Manual dialing.............................................................7-6
Using an external telephone.......................................7-6
Access codes and credit card numbers......................7-7
Pause .........................................................................7-8
Tone or Pulse .............................................................7-8
8 Remote Fax Options ............................................................ 8-1
Fax Forwarding.................................................................8-1
Programming a Fax Forwarding number....................8-1
Setting Remote Retrieval..................................................8-2
Local Print...............................................................8-2

xi
Using R R Passcode .................................................. 8-3
Remote commands .................................................... 8-4
Retrieving fax messages ............................................ 8-5
9 Printing reports .................................................................... 9-1
Machine settings and journal............................................ 9-1
Customizing the Job Status Report............................9-1
Setting the Journal Interval......................................... 9-2
Printing reports ...........................................................9-3
To print a report......................................................9-3
10 Making copies .................................................................... 10-1
Using the machine as a copier ....................................... 10-1
Enter Copy mode...................................................... 10-1
Temporary copy settings ......................................10-2
Making a single copy from the ADF.......................... 10-3
Making multiple copies from the ADF.......................10-3
Single or multiple copies using the scanner glass.... 10-4
Out of Memory message .......................................... 10-5
Using the copy keys (Temporary settings) ..................... 10-6
Enlarge/Reduce........................................................ 10-7
Copy Mode (type of original) .................................... 10-8
Sorting copies using the ADF...................................10-9
Contrast .................................................................... 10-9
Tray Select ............................................................. 10-10
Duplex/N in 1.......................................................... 10-11
Duplex/N in 1 copy ................................................. 10-12
N in 1 copy .........................................................10-12
Poster ................................................................. 10-13
Duplex (1 in 1).................................................... 10-13
Duplex (2 in 1) and Duplex (4 in 1)..................... 10-15
Changing the default copy settings .............................. 10-16
Copy Mode ............................................................. 10-16
Contrast .................................................................. 10-16
11 Important information ....................................................... 11-1
Standard telephone and FCC Notices
These notices are in effect on models sold and used
only in the United States. ..................................... 11-1
Federal Communications Commission (FCC) Declaration
of Conformity (USA only)......................................11-3
Important .............................................................. 11-4
Important – about the interface cable...................11-4

xii
Industry Canada Compliance Statement
(Canada only) .......................................................11-4
International ENERGY STAR®
Compliance Statement .........................................11-4
Laser safety ..............................................................11-4
FDA regulations........................................................11-5
Important safety instructions...........................................11-6
Trademarks.....................................................................11-8
12 Troubleshooting and routine maintenance .....................12-1
Troubleshooting .............................................................12-1
Error messages ........................................................12-1
Original jams.............................................................12-4
Original is jammed in the top of the ADF unit.......12-4
Original is jammed inside the ADF unit. ...............12-5
Paper jams................................................................12-6
Paper is jammed in the duplex tray ....................12-11
If you are having difficulty with your machine .........12-13
Improving the print quality.......................................12-17
Packing and shipping the machine...............................12-21
Routine maintenance....................................................12-24
Cleaning the scanner..............................................12-24
Cleaning the printer ................................................12-25
Cleaning the drum unit............................................12-26
Replacing the toner cartridge..................................12-27
How to replace the toner cartridge..........................12-28
Replacing the drum unit..........................................12-33
Page Counter .........................................................12-36
13 Optional accessories .........................................................13-1
Memory board.................................................................13-1
Installing the optional memory board........................13-2
Network (LAN) board ......................................................13-4
Before starting installation ........................................13-5
Step 1: Hardware installation....................................13-5
Step 2: Connecting the Network board to an Unshielded
Twisted Pair 10BASE-T or 100BASE-TX Ethernet
Network ................................................................13-8
LED.......................................................................13-8
TEST SWITCH .....................................................13-9
Lower Tray................................................................13-9
G Glossary ............................................................................... G-1

xiii
S Specifications ......................................................................S-1
Product description...........................................................S-1
General.............................................................................S-1
Print media .......................................................................S-2
Copy .................................................................................S-2
Fax....................................................................................S-3
Scanner ............................................................................S-4
Printer ...............................................................................S-5
Interfaces..........................................................................S-5
Computer requirements....................................................S-6
14 Index ...................................................................................... I-1
15 Remote Retrieval Access card .......................................... R-1

INTRODUCTION 1 - 1
1
Using this Guide
Thank you for buying an Imagistics fx2100. Your fx2100 is simple to
use, with LCD screen instructions to guide you through programming
it. You can make the most of your machine by taking a few minutes to
read this Guide.
Finding information
All the chapter headings and subheadings are listed in the Table of
Contents. You will be able to find information about a specific feature
or operation by checking the Index at the back of this Guide.
Symbols used in this Guide
Throughout this Guide you’ll see special symbols alerting you to
important warnings, notes and actions. To make things clearer and
to help you press the correct keys, we used special fonts and added
some of the messages that will appear in the LCD.
Introduction
Bold Bold typeface identifies specific keys on the
machine control panel.
Italics Italicized typeface emphasizes an important point
or refers you to a related topic.
Courier
New
Courier New typeface identifies the messages on
the LCD of the machine.
Warnings inform you what to do to avoid possible personal
injury.
Cautions specify procedures you must follow or avoid to
prevent possible damage to the machine.
Notes tell you how you should respond to a situation that may arise or
give tips about how the current operation works with other features.
Improper Setup alerts you to devices and operations that are not
compatible with the machine.

1 - 2 INTRODUCTION
Machine part names and operations
■Front view
No. Name Description
1 Multi-purpose Tray (MP Tray) Load paper here.
2 Front Cover Release Button Press it to open the front cover.
3 Face-down Output Tray Support Flap
with Extension (Support Flap)
Unfold it to prevent the printed paper
from sliding off the machine.
4 Control Panel Use the keys and display to control
the machine.
5 Automatic Document Feeder (ADF) Use the ADF unit for multiple page
originals.
6 ADF Document Support Extension Place the original here to use the
ADF unit.
7 ADF Document Output Support Flap Unfold to prevent the scanned pages
from sliding off the machine.
8 Document Cover Open to place the original on the
scanner glass.
9 Power Switch Switch it on or off.
10 Front Cover Open to install a toner cartridge or
drum unit.
11 Paper Tray (Upper Tray) Load paper here.
7ADF Document
Output Support
Flap
8Document Cover
6ADF Document Support
Extension
5Automatic Document Feeder (ADF)
11 Paper Tray (Upper Tray)
4Control Panel
3 Face-down Output Tray
Support Flap with Extension
1 Multi-purpose Tray (MP Tray)
9Power Switch
10 Front Cover
2Front Cover Release Button

INTRODUCTION 1 - 3
■Back view
No. Name Description
12 Paper Adjustment Lever for
Duplex Printing
Use to match your paper size for duplex
printing.
13 Duplex Tray Slide out to remove paper jammed inside
the machine.
14 AC Power Connector Connect the AC Power Connector here.
15 Face-up Output Tray
(Back Output Tray)
Open it when thicker paper is placed in the
MP tray.
16 ADF Cover Open to remove paper jammed inside the
ADF unit.
17 Telephone Line Jack Plug the line cord supplied with the
machine
into here.
18 USB Interface Connector Connect the USB Cable here.
19 Parallel Interface Connector Connect the Parallel Cable here.
20 External Telephone Line Jack Plug in the modular plug on the external
telephone line here.
15 Face-up Output Tray
(Back Output Tray)
14 AC Power Connector
13 Duplex Tray
16 ADF Cover
17 Telephone Line Jack
12 Paper Adjustment Lever
for Duplex Printing
18 USB Interface
Connector
19 Parallel Interface
Connector
20 External Telephone
Line Jack

1 - 4 INTRODUCTION
■Inside view (Document cover open)
No. Name Description
21 Document Guidelines Use to center the original on the scanner glass.
22 Glass Strip This is used to scan the original when using the
ADF.
23 Scanner Lock Lever Use to lock/unlock the scanner when relocating the
machine.
24 Document Cover Open to place the original on the scanner glass.
25 White Film Clean it for good quality copying and scanning.
26 Scanner Glass Place the original to be scanned here.
25 White Film
24 Document Cover
21 Document
Guidelines
22 Glass Strip
26 Scanner Glass
23 Scanner Lock Lever

INTRODUCTION 1 - 5
Control panel overview
6
12
7
4
1 3 9
5 8
10 11
2

1 - 6 INTRODUCTION
6
7
4
1 3 5 2
1Shift
To access memory locations 21
through 40 in the One-Touch keys
hold down the Shift key.
2One-Touch keys
These 20 keys give you instant
access to 40 previously stored dial
numbers.
3Print keys:
Secure
Lets you print out data saved in
memory by entering your four-digit
password.
Job Cancel
Clears data from the printer
memory.
4Status LED
(Light-Emitting Diode)
The LED will flash and change color
depending on the machine status.
55-Line Liquid Crystal Display
(LCD)
Displays messages on the screen to
help you to set up and use your
machine.