Interalia iMCM User manual

Interalia Multi-Site Content Manager
(iMCM)
User Guide

C o py ri g ht s
This manual and the software accompanying it are
copyrighted © 2011 by Interalia Inc. ®
Interalia Multi-Site Content Manager iMCM User G u ide
MA 18450 E8.5
All rights reserved. No part of this book, including interior des i g n ,
cover design, and icons, may be reproduced or transmitted in an y
form, by any means (electronic, photocopying, recording, o r
otherwise) without the prior written permission of Interalia I n c.
Interalia Inc .
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Calgary, Alberta, Canada T2E 7H7
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preparing this book as accurately and completely as p oss i b le ,
however we do not make any guarantees or warranties reg a r d ing
its c o n t e n t.
T r ademarks
Interalia is a registered trademark of Interalia I n c .
iMCM is a registered trademark of Interalia I n c .
Allother product names and services identified throughout this book
are used in an editorial fashion only, and for the benefit of s u ch
companies. No such use, or the use of any trade name, is intended t o
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iMCM User Guide rev.01 i
No t e : For the latest revision of thisguide please go t o
http:// www .int eralia.com/Suppo r t /M anuals .php
Table of Contents
Chapter 1: Introdu c tion
The Interalia Multi-SiteContent M a na ge r ......... ................... ............... .... ................... ................... .. .............. ................. 1
iProM O Hs ................. ... ................ ................ ................... ............... .... ................... .................... ........ ... ....... ................ ................. 1
The iMCM Serv e r ... ................... ............ .... ................... ... ............ .... ................... ................... ................... ................ ................. 2
Work flow ........ .......... ............ ....... ... ......... .... ................... ................... ... ............ .... ................... ... ................ ................ ................. 4
Chapter 2: Installing, Configuring, and Using the Server Manager
Obtaining the S oftware ......... ................ ................... ... ............ .... ................... ................... ......... .......... ................ ...... ... ........ 8
Installingthe Sof t ware ........... ............ .... ................... ... ............ .... ................... ................... ................... ................ ................. 8
Launching the Serv er Man a g e r .......... ................... ............ ....... ................... ................... ... ................ ................ .............. 12
Startingthe Se rv ice s ........ ....... ................ ................... ................... ............... .... ...................................... ................ ...... ........ 12
Configuring Networking Settings ..... ................... .................................. .... ................... ................... ................ ...... ........ 14
Understanding IP Addr esses ....... ................... ................... ................... ................... ................................... .............. 15
Checking the Device S e rver ................. ... ................ ................... ... ... ......... .... ................... ... ............ .... ...................... ........ 18
Configuring Email Settings .............. .... ................... ...................... ............ .... ................... ................... ................ .............. 19
ViewingInformation About The iM CM ............... ................... ................... ... ... ............. ................... ................ ...... ... ..... 20
Further Information ......... ....... ... ......... .... ................... ................... ... ............ .... ......................... ............. ................ .............. 20
Chapter 3: Introduction to the Configuration Server
Launching the Configuration S e rve r ................... ................... ................... ............ ....... ................................... .............. 22
Success Checkpoint ........ ................ ................... ................... ......... .......... ................... ................... ................ ... ......... .. 24
The Tab B a r .............. ...... ............. ................ ................... ... ............ .... ............... .... ................... ... ............ .... ................ .............. 24
Using the Configuration Tab .............. ... ................ ................... ................... ................... ................... ................ ......... ..... 25
Refresh Button ................... ................ ................... ................... ......... .......... ......... .......... ................... ................ ............ .. 25
Edi t Button ....... ................... ................ ................... ......... .......... ................... ................... ................... ... ............. .............. 25
Toolbar .............. ................... ................ ................... ................... ......... .......... ................... ................... ......... ....... ............ .. 26
View Filters ....... ................... ................ ................... ................... ................... ................... ................... ......... ....... .............. 27
Creating New Folders ..... ................ ......... .......... ................... ................... ......... .......... ................................... ............ .. 27
Inheritance ......... .......... ................ ................... ... ................ ................... ................... ................... ................ ............ .. 29
Cuttin g , Copyi n g , Pa stin g , and Deleting I t e m s .......... ................... ......... .......... ................... ...................... ........ 29
Searching ......... ................... ... ............. ................... ................... ......... .......... ................... ................... ... ............. .............. 30
MoreInformation ........ ............. ................ ................... ... ............ .... ................... ...................................... ................ ...... ........ 31
Chapter 4: Setting upiProMOHs
SettingUp an iProM OH Throughthe Web Interface ....... ................... ... ............ .... ................... ................ .............. 34
Success Checkpoint ........ ................ ................... ................... ......... .......... ................... ................... ................ ... ......... .. 38
Trouble s h ooting ........... .... ................ ................... ................... ......... .......... ................... ................... ................ ............ .. 38
Success Checkpoint ........ ................ ................... ................... ......... .......... ................... ................... ................ ... ......... .. 40
iPro MOH Led Statu s ......... ... .... ...... ... ....... ...... ............. ............ ....... ............ ....... ...... ............. ......... ...... .... ......... ... .... ...... ... .....
41
The Next Ste p ......... ................... ................ ................... ... ............ .... ............... .... ................... ... ............ .... ................ .............. 42

ii
Chapter 5: Configuring iProMOHs
Configuring Information About i P roM O Hs ....... ................... ................... ...... ............. ................... ................ .............. 44
Success Checkpoint ................ ................ ... ... ............. ............... .... ................... ................... ................... ................ ...... ........ 46
Chapter 6: Adding Music and Message Files
Uploading Audio viathe Server M a n a ge r ......... ................... ................... ................... ............... .... ................ .............. 48
Uploading Audio viathe Configuration Se rver .................. ................... ... ................ ................... ...... .......... .............. 49
Chapter 7: Creating Schedules and Viewing Reports
About Sc h e d u le s ... ................... ................ ...... ............. ................... ... ............ .... ......................... ............. ................ .............. 52
Override Priorities ............ ................ ...................................... ................... ................... ................... ................ .............. 52
Common U se Ca ses ............ .... ................ ................... ... ............ .... ................... ................... ................................... .............. 52
Creating A New Message Sc he dul e ........... .......... ................... ...... ......... .... ................... ... ............ .... ................ .............. 53
Creating A New Priority Message S c h e d u le ..... ................... ...... ......... .... ................... ... ............ .... ......... ....... .............. 54
Creating A New Music Sc h e d u le ........ ............ ....... ................... ................... ............... .... ................... ................ .............. 56
Creating A New External Music In S c h e d u le ..... ................... ...... ......... .... ................... ................... ...... .......... ...... ........ 56
ViewingReports ... ................... ............ .... ................... ... ............ ................... .... ................... ................... ................ ...... ........ 58
Quick Start S et-up Exam ple ................. ... ................ ................... ... ... ......... .... ................... ... ................ ................... ........... 59
Other Exam ples ..... ................... ... ............. ................... ................... ... ............ .... ................... ................... ................ ...... ........ 60
Creating A Store Folder ................. ......... .......... ................... ................... ................... ................... .............................. 60
Adding Audio To The Store Folder ........... .... ................... ................... ................... ................... ................ .............. 61
Creating a Regular Message Schedule ........ ................... ................... ................... ............ ....... ................ .............. 65
Creating a Regular Music Schedule ............. ................... ................... ......... .......... ................... ................ ............ .. 66
Creating an Exter nal Music In Schedule ..... ................... ............ ....... ................... ................... ......... ....... .............. 67
Creating a Priority Message Schedule ........ ................... ......... .......... ................... ................... ......... ....... .............. 68
Viewingthe S c h e d u le ..... ................ ................... ................... ......... .......... ................... ................... ......... ....... ............ .. 69
Adding a Sub-Folder For a Different Location ............ ................... ................... ............ ....... ................ .............. 69
Adding a Locatio n-Specific Regular Message Schedule ............ ......... .......... ................... ................ ............ .. 70
Adding a Locatio n-Specific Priority Message Schedule ...... ....... ................... ................... ............ .... ......... ..... 71
Viewingthe Location-Specific Schedule .... ...... ......... .... ................... ................... ................... ... ............. ...... ........ 72
Creating a New Supercede Schedule .......... ................... ................... ... ................ ................... ................ ...... ... ..... 74
Viewingthe S c h e d u le ..... ................ ................... ................... ......... .......... ................... ................... ......... ....... ............ .. 75
Success Checkpoint ................ ................ ... ... ............. ......................... ......... .... ................... ................... ................ ...... ........ 76
Interleaved Sc he dul e s ............ ................ ................... ... ............ .... ................... ................... ................... ................ ...... ........ 76
Chapter 8: Contacts andNotifications
Configuring Notification Settings ..... ................... ................... ............... .... ................... ... ............ .... ................ .............. 78
Creating Con t ac ts L i s t s .......... ................ ................... ... ............ .... ................... ................... ................... ................ ...... ........ 78
Creating Notific a tion s ............ ................ ................... ... ............ .... ................... ................... ... ............ .... ................ .............. 80
Chapter 9: Administration and User Accounts
Using the Administration Tab ............. ......... .......... ................... ................... ... ................ ................... ................ ...... ........ 84
User Levels ....... ................... ................ ......... .......... ................... ................... ......... .......... ................... ................ ... ......... .. 85
Chapter 10: Archiving andLogging
Arc h i v ing .................. ................... ............ .... ................... ... ............ .... ............... .... ................... ................... ................ ...... ........ 90
Creating Archives Manually .. ....... ................... ................... ............... .... ................... ................ ... ................ .............. 90
Re s t oring Archives ........... ................ ................... ................... ......... .......... ................... ................... ................ ... ........... 90
Deleting Archives ............. ................ ................... ................... ......... .......... ................... ................... ................ ............ .. 91
Configuring Logging Settings ............ ................... ................... ............... .... ................... ... ........ ........ ................ .............. 91

iMCM User Guide rev.01 iii
Chapter 11: Updates
Uploading New iPro MOH Firmware .................... ................... ................... ................... ................... ................ .............. 94
Deploying Firmware ............... ................ ................... ............... .... ................... ................... ................... ................ .............. 94
Updating the Server Manager ............ ................... ............... .... ................... ................... ... ............ .... ................ .............. 96
Appendix A: Notes
Appendix B: Other Ways To Locate iProMOHs
Method One - Using a Serial Connection .......... ................... ................... ................... ............... .... ................ ............ 100
Method Two - Using a Direct Ethe rne t Connection ......... ................... ... ............ .... ................... ................ ......... ... 101
Method Three -Findingthe iProMOH on the Network ... ...... ......... .... ................... ... ............ .... ................ ............ 103
Appendix C: Summary of IP Addresses
Index

iv

Introduction 1
This chapter introduces the iMCM.
Topics in this cha p t e r :
The Interalia Multi-Site Content Manager
iProMOHs
The iMCM Server
 Wo r k f lo w
The Interalia Multi-Site Content Manager
The Interalia Multi-Site Content Manager (iMCM) allows organizations with multiple locations to easily crea te
and manage recorded announcements, music-on-hold, and overhead music and mess ag ing .
Whether you are managing a single unit or large, multi-site installations, iMCM simplifies messaging and m u s i c
across geography, time zones and demographics. The iMCM file management system allows managers to ap pl y
content and schedules to global, regional, or local playlists, eliminating the need to manually re plica t e
schedules, music or messages for each loca t i on.
iMCM provides easy-to-use f e a t ures:
Time and date message scheduling cap a bilit ies
Priority message sche d u ling
Ability to copy and paste schedules, groups or entire configurations
Update single, multiple or all iProMOHs from any l o ca t i o n
Intuitive folder structure similar to Microsoft Windows
Secure web access used to update user-specific f o l d e r s
Flexible scheduling of iProMOH check-in/update t i mes
Configurable back-up sch e d u le
Application activity logging and no t ifica t i ons
Detailed schedule re por t ing
Bulk audio up l o ad s
Bar code scanne r
iProMOHs
The Interalia iProMOH is a solid state music and message announcer specifically designed for m u s ic-o n -hold,
background music, and overhead paging app l ica t ions.
It supports two independent output channels. So, for example, you can use one output channel for a pu blic
address system and the other for music-on-hold for a telephone line. Youcan have different music and mess ages
on each cha n nel.
The iProMOH can use music files (e.g., .mp3 and .wav) or play music from an external music feed. The e x tern al
feed can any music source such as a radio, CD player, et c .

2Chapter 1
Introduction
For more information on the iProMOH, see http://www.interalia.com/Support/support.php.
The iMCM S e r ver
The iMCM Server contains three main c o mp one n ts:
The Device Server —which communicates with the iProMOHs in the field.
The Configuration Manager—which acts as a web server to provides a web interface to the iMCM syste m .
You connect to the Configuration Manager via a web b r o w se r .
The Server Manager - which configures the Server and se r v ices.
There is only one Device Server but there may be multiple Configuration Managers which can be an yw he re
there is an Internet connection. This enables multiple users to configure the syste m .

iMCM User Guide rev.01 3
The iMCM Server

4Chapter 1
Introduction
Workflow
Atypical workflow is:
1. Install the iMCM software on the server or workstation. Configure the Server Manage r .
See Chapter 2, "Installing, Configuring, and Using the Server Manager".
Server
Server Manager
2. Open a web browser and open the Configuration Server web pa g e .
Chapter 3, "Introduction to the Configuration Server".
Laptop
Configuration Server
3. Set up the iProMOHs.
See Chapter 4, "Setting up iProMOHs".
iProMOHs Laptop
4. Use the Configuration Server to configure the iProMOHs.
See Chapter 5, "Configuring iProMOHs".