Polycom PathNavigator Instruction Manual

PathNavigator 7.0 Release Notes
October 11, 2004
This document provides complementary or late-breaking information to supplement the
PathNavigator User Guide documentation. Check the Polycom web site
(http://www.polycom.com) for the latest information.
Check the User Guide or the Read Me First for more information on system requirements,
installation, and licensing.
Table of Contents
What’s New in Version 7 ............................................................................................................................... 2
Enhancements in Version 7 .......................................................................................................................... 2
New Licensing Mechanism........................................................................................................................ 2
Resolution of prefixes ................................................................................................................................ 2
CDR Enhancements.................................................................................................................................. 2
Minimum System Requirements ................................................................................................................... 7
Installation Notes........................................................................................................................................... 8
Installation Instructions .............................................................................................................................. 8
Installing PathNavigator in conjunction with a WebCommander .............................................................. 9
Licensing – Please Read (Not For Demo Keys) ........................................................................................... 9
Key Code Installation Requirement........................................................................................................... 9
New Installation ......................................................................................................................................... 9
Upgrading to Version 7.............................................................................................................................. 9
Upgrading a PathNavigator Redundancy Server ....................................................................................10
Logging Into PathNavigator......................................................................................................................... 11
Technical Q&A ............................................................................................................................................ 12
Bugs Fixed for Version 7............................................................................................................................. 14
Known Issues for Version 7 ........................................................................................................................ 14
Copyright (c) 2004 Polycom Incorporated. All rights reserved.
Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and
iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of
respective owners
1

WHAT’S NEW IN VERSION 7
PathNavigator has several new features that greatly enrich its cooperative deployment
possibilities, see the list below. In addition, PathNavigator has also several additions and
enhancements over version 5 giving the user more information for diagnostics, better
resolution handling and improved performance.
RTP Statistics - Monitor latency, jitter or packet loss real time for determining
Quality of Service (QoS) for endpoints that support H.460.9. The V-Series
software code that will support H.460.9 will be released in December 2004.
Extended Error Messaging- PathNavigator will send proprietary codes to the
VSX that will be interpreted in lay man terms to the end user why the call cannot
connect or why it disconnected. The V-Series software code that will support this
proprietary mechanism will be released in December 2004.
Windows Server 2003 - Support for the latest Windows server platform.
Upgrade PathNavigator and the Server OS
Firewall Traversal support –Enables customers who have deployed either a
Cisco PIX or Edgewater Networks EdgeMarc SBC to allow inbound and outbound
calls to traverse their enterprise firewall. This important new feature extends IP
video conferencing from internal calling scenarios only to include external to
internal video conferencing without the requirement of ISDN.
Bandwidth Authorization – This feature ensures that calls scheduled through
Polycom Conference Suite are assured to go through if adhoc calls are placed.
Before a nonscheduled call can be placed, PathNavigator will check with Polycom
Conference Suite to see if there are scheduled calls within the default call limit
specified in Polycom Conference Suite. If there are no scheduled calls, Polycom
Conference Suite will tell PathNavigator that the call can go through.
ENHANCEMENTS IN VERSION 7
New Licensing Mechanism
PathNavigator will no longer recognize authentication codes prefixed with PNA.
Upgrade key codes will be sent via email to customers who are under warranty.
Please refer to the Licensing section in this document for more information.
Resolution of prefixes
PathNavigator used to resolve prefixes by looking at the shortest match. So if a
single digit prefix existed, PathNavigator will ignore the double digits for numbers
starting with that same single digit prefix. Now PathNavigator will perform the
longest prefix match before trying to resolve the address. So smaller digit
combinations for services and aliases are now usable in PathNavigator.
CDR Enhancements
PathNavigator has now more information in a Call Detail Record Report. The
fields below are available in the new tab area for each generated report.
Copyright (c) 2004 Polycom Incorporated. All rights reserved.
Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and
iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of
respective owners
2

Field Description
CallID Global unique identifier of call
ConferenceID Global unique identifier of call. If call is
a point to point, conference ID and call
ID are two different numbers
Dial string What was dialed by the caller
Modified dial string This is the dial string modified by
PathNavigator with the proper codes
that is sent to either an MCU or a
Gateway.
Terminate party This which side (source or destination or
unknown) ended the call.
Terminate reason The states are normal, abnormal or
unknown. The states are determined by
the disconnect message sent to
PathNavigator.
Q850 Code Q.850 reason for disconnect. Please
refer to the table below to interpret
code.
Source IP IP Address of source endpoint
Destination IP IP Address of destination endpoint
Source H.323ID H.323 ID of source endpoint
Destination H.323ID H.323 ID of source endpoint
Source E164 E.164 alias of source endpoint
Destination E164 E.164 alias of destination endpoint
Q850 Codes
# Code Description
1 Unassigned Number
2 No Route To Network
3 No Route to Destination
4 Send Special Info Tone
5 Misdialed Trunk Prefix
6 Channel Unacceptable
7 Call Awarded Delivery in Established Channel
8 Preemption
9 Circuit Reserved for Use
16 Normal
17 User Busy
18 User Not Responding
19 No Answer From User
20 Subscriber Absent
21 Call Rejected
22 Number Changed
26 Non Selected User Clearing
27 Destination Out of Order
28 Invalid Number Format
29 Facility Rejected
30 Response To Status Enquiry
31 Normal Unspecified
Copyright (c) 2004 Polycom Incorporated. All rights reserved.
Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and
iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of
respective owners
3

34 No Circuit or Channel Available
38 Network Out Of Order
39 Permanent Frame Mode Out of Service
40 Permanent Frame Mode Connection Operational
41 Temporary Failure
42 Switching Equipment Congestion
43 Access Information Discarded
44 Requested Circuit or Channel Unavailable
46 Precedence Call Blocked
47 Resource Unavailable
49 Quality of Service Not Available
50 Requested Facility Not Subscribed
53 Outgoing Calls Barred Within CUG
55 Incoming Calls Barred Within CUG
57 Bearer Capability Not Authorized
58 Bearer Capability Not Available
62 Inconsistency in Access Info and Subscriber Class
63 Service or Option Not Available
65 Bearer Capability Not Implemented
66 Channel Type Not Implemented
69 Requested Facility Not Implemented
70 Only Bearer Restricted Available
79 Service or Option Not Implemented
81 Invalid Call Reference
82 Identified Channel Does Not Exist
83 Suspended Call Identity Invalid
84 Call Identity In Use
85 No Suspended Call
86 Call with Identity has Cleared
87 User Not Member of CUG
88 Incompatible Destination
90 Non-Existent CUG
91 Invalid Transit Network
95 Invalid Message
96 Mandatory Info Element Missing
97 Message Type Non-Existent or Not Implemented
98 Message Not Compatible with State or Not Implemented
99 Parameter Non-Existent or Not Implemented
100 Invalid Info Element Contents
101 Message Not Compatible with State
102 Recovery On Timer Expired
103 Non-Existent or Not Implemented Parameter Passed
110 Message with Unrecognized Parameter
111 Protocol Error Interworking Unspecified
Additional CDR changes
•Record change for duration of a call. In version 7, the duration of the call is
now changed to reflect the connected time of the call instead of including the
time it takes for call initiation and disconnection.
Copyright (c) 2004 Polycom Incorporated. All rights reserved.
Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and
iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of
respective owners
4

•Additional filter for a CDR query has been added. Calls can be filtered based
on choosing whether the selected endpoint is the source, destination or both.
•Export all records in CSV – This will export the raw data as shown in the
database. Note: The IP addresses will be unrecognizable and will need to be
converted using a hex converter. A mini application has been included to
help convert the IP address from numerical format to IP address format. It
can be found in the System_Update_Resources folder once PathNavigator has
been extracted.
Enhanced Routing Capabilities
•PathNavigator now supports H.245 routing. The routing is not configurable
and set to system defaults.
Other Changes
•The VPN/Internet network now has an upper limit bandwidth defaulted to –
2147 Tbps and the max bit rate for per call is 2147 Tbps. This value may be
adjusted downward.
•PathNavigator can now bind to a specific Network Interface Card (NIC) when
the server that is running PathNavigator has more than 1 NIC.
SETTING UP THE ABILITY TO CREATE REMOTE VIDEO CALLS THROUGH YOUR
ENTERPRISE VPN
These instructions illustrate how to setup calling from a remote site that is part of an
enterprise VPN. Small Office Home Office Users that have their endpoints registered through
the VPN to their enterprise PathNavigator will now be able to create calls.
1. When using ViaVideo (Release ver 5.1) that is connected to a VPN network, the “Use
VPN Address or Secondary Network Adapter:” and the “Automatically detect VPN
address…” must be selected. See pictures below.
Copyright (c) 2004 Polycom Incorporated. All rights reserved.
Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and
iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of
respective owners
5

2. Set ports 1719 and 1720 to port forward to the ViaVideo Desktop on the home
router.
Note: ViaVideo may register to PathNavigator as soon as the device has started and
before a new VPN address can be discovered. In this case, the ViaVideo will have to
wait until the first registration expires (or go offline) before it can re-register with the
new VPN IP.
Registering ViaVideo
1. Go to Setup.
2. Click on the H323 tab.
3. On the Gatekeeper area, select Off and then select Specify.
After you have completed all of the above steps, ViaVideo can create remote calls through
the VPN.
Copyright (c) 2004 Polycom Incorporated. All rights reserved.
Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and
iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of
respective owners
6

MINIMUM SYSTEM REQUIREMENTS
The following requirements are the minimum for a typical PathNavigator deployment.
Depending on the actual deployment need, your requirement may exceed the minimum
recommended requirements.
Please check www.polycom.com for the most up to date server requirements.
Server Requirements
Hardware Requirements
512 MB RAM (1 GB for 1000 – seats or more)
2GB free hard-drive space
License specific Database and Hardware Requirements
Licensed
Endpoints
Database type PathNavigator Server
Hardware
25-seat Microsoft® Access, Microsoft SQL PentiumIII 500 MHz
100-seat Microsoft SQL Pentium III 650 MHz
500-seat Microsoft SQL Pentium III 1.4 GHz
1000-seat Microsoft SQL Pentium III 1.4 GHz
3000-seat Microsoft SQL Pentium IV 1.9 GHz
Software requirements
One of the following operating systems:
Windows 2000 Server (Service Pack 2 optional but recommended)
Windows 2000 Advanced Server with Service Pack 1
Windows Server 2003
Microsoft® Internet Information Services™ 4.0 with Service pack 2 or version 5.0
Microsoft Access™ or SQL 7.0 or higher* (SQL 2000 requires Service Pack 3a)
* SQL must be installed on a separate server
Database Notes
Microsoft SQL server 7.0 or 2000 SQL Requirements
The SQL server has two authentication modes: SQL Server and Windows
authentication mode. To check for the authentication mode type, run the SQL
Enterprise Manager, select the SQL server, right-click for Properties, and click on
Security tab. The authentication mode is shown on this screen.
Microsoft SQL system account such as “sa” with permission to execute CREATE
DATABASE, DROP DATABASE, ALTER DATABASE commands.
Microsoft Access as the Database
PathNavigator may require the following executables to be installed in the order
listed prior to the installation.
Windows 2000 Server: mdac_type.exe, Jetinstall.exe, JetSP5_W2K.exe.
Client Requirements
One of the following operating systems:
Windows 98, Windows ME, Windows 2000 and Windows XP
Copyright (c) 2004 Polycom Incorporated. All rights reserved.
Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and
iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of
respective owners
7
Internet Explorer 6.0 or higher

INSTALLATION NOTES
These executables are included with the PathNavigator installation files:
Web Download: The files are compressed into a resources.zip file in the
System_Update_Resources folder.
Installation Instructions
Follow the onscreen instructions. For more detailed instructions please see the
PathNavigator User Guide. For licensing information, please enter the serial number and key
code or demo key code provided to you via a Polycom representative. When upgrading, the
serial number should have been auto populated in this field.
If you have chosen SQL server as the database, recommended for 100 licenses and above.
You will arrive at this screen.
Choose Windows NT authentication or SQL authentication. This is how the SQL server will
authenticate changes made to the database.
Copyright (c) 2004 Polycom Incorporated. All rights reserved.
Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and
iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of
respective owners
8

If the Windows NT authentication option is chosen, the information required will
be normal logon information into your domain.
If SQL Server authentication is chosen enter the login information of the SQL
Server System Administrator of the selected matching in drop down menu
specifies the machine name with available SQL servers.
Installing PathNavigator in conjunction with a WebCommander
Please refer to the PathNavigator WebCommander Integration document included in the doc
folder found on the CD or in the folder, which this application is extracted into.
LICENSING –PLEASE READ (NOT FOR DEMO KEYS)
Key Code Installation Requirement
PathNavigator is now using the Polycom corporate standard licensing activation system.
New key code types are required for installation. DO NOT PROCEED with the installation if
you do not have your new key code.
New Installation
If this is your first time installing PathNavigator, the license numbers need to be registered
and converted into a key code.
You will need the packaging label that contains the license number. The first license number
that is registered in the Product Activation page will be established as the serial number.
1. Go to the Product Activation page in http://extranet.polycom.com.
2. Login (or Register for a new account, and then login).
3. Click on the “Network Management” option under the “Product Activation” menu item
on the left side of the browser window.
4. Click the “Activate PathNavigator” link.
5. Enter the License Number for your PathNavigator software in the license number
field and move the cursor to the next field
6. A checkbox will pop up for “First Time Installation”, check this box. The serial
number will auto populate in the serial number field. Record this number for future
use.
7. Click Generate and the key code will appear.
8. Either print the page or write down the License Number, Serial Number and Key
Code. You must have this information to install your software.
Upgrading to Version 7
Key codes will only be administered to customers who are under a maintenance contract
that entitles them to software updates and technical support. If you are under maintenance
and have not received a key, please do the following:
1. Register your product serial number at the Polycom Resource Center by going to the
Product Registration page at http://extranet.polycom.com
2. Login (or Register for a new account, and then login).
Copyright (c) 2004 Polycom Incorporated. All rights reserved.
Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and
iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of
respective owners
9

3. Click on the “Register Your Product” menu item on the left side of the browser
window.
4. Use the pull-down menu to change the “Product Model” to “PathNavigator.”
5. Enter your Serial Number, and then click “Register.” Your Serial Number can be
found in PathNavigator under “Configuration > Licenses.
6. Check the Product Activation page the following day and look at key code history. If
a key code does not appear in that list, most likely your installation of PathNavigator
is no longer under maintenance. If this data is incorrect, please call technical support
@ 1-888-248-4143.
Upgrading a PathNavigator Redundancy Server
Customers who have PathNavigator Redundant servers deployed will need to go through the
following process to upgrade the server to version 7.
1. Initiate the installation by clicking on setup.exe.
2. Retrieve the Redundancy Authentication code as shown in the screen below.
3. Call Technical Support at 1-888-248-4143 for redundancy authentication code
conversion.
Copyright (c) 2004 Polycom Incorporated. All rights reserved.
Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and
iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of
respective owners
10