Interlogix UltraSync RS-3240 User manual

UltraSync Doorbell Camera
Installation Guide
TM
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Contents
Product overview......................................................... 3
Installation environment .............................................. 3
Camera description–front and rear ............................. 5
Camera description–sides and top ............................. 6
Doorbell camera LED indicator.............................. 7
Accessing the Micro SD card...................................... 8
Installation Step 1........................................................ 8
Installation Step 2........................................................ 9
Installation Step 3...................................................... 10
Installation Step 4...................................................... 11
Getting started........................................................... 12
Operating the doorbell............................................... 13
Video two-way communication ............................ 13
Live view.............................................................. 13
Playback .............................................................. 13
Recording ............................................................ 14
Alarm notification ................................................. 14
Add camera to the network via WPS ........................ 14
TruVision Device Manager........................................ 14
Troubleshooting ........................................................ 15
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Product overview
This is the installation guide for the following
UltraSync IP camera models:
RS-3240 (1080p IP Wi-Fi Doorbell IR camera, US)
RS-3241 (1080p IP Wi-Fi Doorbell IR camera,
EMEA)
Installation environment
When installing the product, consider these factors:
Electrical: The doorbell camera may only be
connected to a mechanical doorbell that uses 16-
24 VAC power. The camera does not support
digital doorbells.
Included transformer: RS-3241 includes an input
230 VAC/50 Hz transformer. Contact a qualified
electrician to properly wire the doorbell camera
according to national and local wiring code.
Wi-Fi: The doorbell camera is only compatible with
2.4 GHz networks. Ensure that the location
planned for the installation of the camera is able to
receive a -65 dBM or better Wi-Fi signal.
Network: We recommend an upstream bandwidth
of at least 768 kbps for each camera to connect to
the internet.
Ventilation: Ensure that the location planned for
the installation of the camera is well ventilated.
Temperature: Do not operate the camera beyond
the specified temperature, humidity, or power
source ratings. The operating temperature of the
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camera is between -30 to +50°C (-22 to 122°F).
Humidity is below 90%.
Moisture: Do not expose the camera to rain or
moisture, or try to operate it in wet areas. Moisture
can damage the camera and also create the
danger of electric shock.
Servicing: Do not attempt to service this camera
yourself. Any attempt to dismantle this product
invalidates the warranty and may also result in
serious injury. Refer all servicing to qualified
service personnel.
Cleaning: Do not touch the sensor modules with
fingers. If cleaning is necessary, use a clean cloth
with some ethanol and wipe the camera gently.
Reflectivity: Ensure that there is no reflective
surface too close to the camera lens. The IR light
from the camera may reflect back into the lens
causing reflection.
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Camera description–front and rear
1
. Microphone
2
. IR (infrared) LED
3
. Lens
4. LED indicator
5. Doorbell button
6. AC power terminal
screws
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Camera description–sides and top
1. Micro SD card slot
2
. Speaker
3. WPS/RESET
button
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Doorbell camera LED indicator
The following table describes the doorbell camera
LED behavior (see item 4 in “Camera description–
front and rear” on page 5). The LED indicator can be
turned on or off using the UltraSync SmartHome app.
State Color Appearance
Power up
Blue/Red
Slow blinking
Temporary Wi-Fi
connection enabled
Blue
Slow blinking
WPS in process
Blue
Fast blinking
Camera connected
White
Solid
Camera not
connected
Blue
Solid
Doorbell pressed
White
Fast blinking
Doorbell answered
White
Slow blinking
Motion detected
Green
Solid
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Accessing the Micro SD card
A 16 GB Micro SD card is pre-installed in the camera.
Micro SD cards with up to 128 GB of storage capacity
can also be used.
Note: Video and log files stored on the Micro SD card
can only be accessed using the UltraSync App when
validated with the UltraSync Panel.
To access the Micro SD card slot, remove the cover
on the side of the camera.
Installation Step 1
Before mounting the doorbell camera:
Ensure that the doorbell’s power supply is shut off
during the physical installation/camera mounting.
Ensure that the existing doorbell has been
removed with all wires disconnected.
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Installation Step 2
To mount the doorbell camera:
1. With the rear of the doorbell assembly facing
down, place your index fingers on top of the
notches on the back of the faceplate and gently
pull it straight back to remove it from the
assembly.
2. Align the cable hole on the mounting template
with the cable hole on the mounting surface.
3. If mounting the doorbell on a stucco, concrete, or
brick surface: Drill wall anchor holes according to
the drill template using the appropriate drill bit.
Press each anchor into the wall after drilling the
holes.
If installing the doorbell on a wood surface or into
siding: proceed to “Installation Step 3” on page
10 (go to step 4 below first if using an angle
bracket).
4. If using an angle bracket: Place the flat surface of
the bracket against the wall and thread the
existing doorbell wiring through the cable hole on
the bracket.
Note: The up/down bracket and the left/right bracket
can be turned to better angle the camera
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Installation Step 3
To connect the doorbell camera to power:
1. Connect the existing doorbell wiring to the rear of
the doorbell assembly. The two wires can be
connected to either terminal on the rear of the
assembly.
2. If the existing wires are not long enough to
properly connect the doorbell camera: Use the
included connectors and wires to extend the
existing wires. Insert the wires into the connector
and then tighten the screws until the wire
connection is secured.
Note: Connect the included resistor to the doorbell if
no electrical or mechanical chime is connected.
1. Wires
2
. Connector
3. 10Ω resistor
4. AC transformer (included
with RS-3241 only)
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Installation Step 4
To finish installing the doorbell camera:
1. Route the cables and insert the cables and
power connector into the wall.
2. Align the screw holes on the doorbell body with
the drilled holes, wall anchors, or angle bracket.
3. Mount the doorbell body to the wall or angle
bracket using the two screws provided.
4. Affix the faceplate to the doorbell body using the
security screw and security screw wrench
provided.
5. Turn the power supply to the doorbell camera
back on and proceed to “Getting started” on page
12.
1. Wall screws
2. Security screw
To remove a mounted faceplate:
1. Remove the security screw using the wrench
provided.
2. Place both thumbs on top of the faceplate and
your fingers on the bottom of the faceplate.
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3. Squeeze the faceplate and gently pull it straight
back to remove it from the doorbell assembly.
Getting started
Before setting up the doorbell camera for use, follow
all of the installation steps and ensure that the
doorbell camera is powered on (doorbell LED should
be slowly blinking blue).
Note: For detailed information on how to set up the
UltraSync app, add locations, and log in as an
installer, see the UltraSync Hub Reference Guide.
To install the UltraSync app and activate the
doorbell:
1. With your mobile device connected to Wi-Fi,
download and install the UltraSync + app
(appears as UltraSync Home after download).
or
2. Open the UltraSync app and log in as an installer
on the specific site.
3. Tap the menu icon at the top left of the screen,
and then tap New Device Setup.
4. Follow the on-screen prompts from the app to do
the following:
Connect your mobile device to the camera.
Set up a camera user name and password.
Sync the camera to the UltraSync hub.
Change camera names and view camera
status.
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Note: Please enter a password for the camera. The
password must contain 8 to 16 characters, include an
upper case and lower case letter, and a special
character (-,.*&@/$?). It can also include numbers
and spaces.
Operating the doorbell
Use the UltraSync SmartHome app to perform
doorbell camera functions.
Video two-way communication
When the doorbell button is pressed, you can receive
a notification via the app, get the live view from the
doorbell camera, and start a two-way voice
communication with the visitor.
Live view
Launch the app to get a live view of the connected
devices.
Playback
Launch the app and access a connected device to
play back video.
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Recording
Record any event-triggered video such as motion
detection video with the doorbell camera.
Alarm notification
Launch the UltraSync app to see alarm messages.
Add camera to the network via WPS
A WPS-enabled wireless router is required to add a
camera using the WPS function.
1. Press the WPS button on the router.
2. Within 120 seconds of pressing the WPS button
on the router, press the WPS button on the
camera for approximately five seconds. See
“Camera description” on page 5 and 6 for WPS
button and LED locations.
3. The blue LED on the camera flashes rapidly to
indicate that it has started the WPS process. A
white LED illuminates when the camera has
joined the wireless network.
TruVision Device Manager
The TruVision®Device Manager is standalone
software that can discover TruVision IP devices on a
network.
In addition to finding device IP addresses, the
camera password can be activated, IP settings can
be changed, and camera firmware can be updated
using Device Manager.
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Troubleshooting
Troubleshooting/FAQ
1. The camera does not power on, regularly loses the connection,
or stops working after a few events.
Cause
Solution
The camera does not have enough
power to run correctly.
The camera requires a 16-
24 VAC power supply to run
correctly. The long length or
the age of the wires may
also affect the power
received by the camera.
2. The camera does not appear in the list of Wi-Fi networks.
Cause
Solution
The camera takes up to 90 seconds
to boot up.
Wait until the camera boots
up and the LED slowly blinks
blue before checking the Wi-
Fi list.
Another user is currently setting up
the camera using the recommended
method or the camera has previously
been set up using the recommended
method.
Perform a factory reset by
holding the WPS/RESET
button for 15 seconds to
rebroadcast the camera.
The network signal is less than
-65dB.
If Wi-Fi connection speeds
are poor, we recommend
moving the Wi-Fi router or
using a Wi-Fi repeater to
increase signal strength.
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3. The camera does not add to the UltraSync network when
Scan for Cameras is selected.
Cause
Solution
The camera will not work if the
devices are not on the same network.
Ensure that the camera and
the UltraSync Hub panel are
on the same network. The
LED illuminates solid white.
The camera only supports
the 2.4 GHz wireless
network with WPA2 AES
security protocol. It does not
support 5 GHz wireless
networks. The camera LED
color illuminates solid blue if
it is not connect to a wireless
network.
UltraSync Hub must be using IP to
work with the cameras.
Ensure that the UltraSync
Hub panel is not installed
using a cellular radio only.
Ensure that cameras are not being
added to a network that already has a
high number of cameras installed on
the same network. This is unusual,
but may be common in testing
environments.
Put UltraSync Hub and the
cameras on their own router.
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4. The camera was added in the setup process, but the video
doesn’t show in the Cameras tab.
Cause Solution
After completing the setup process,
the camera may take up to two
minutes to appear in the UltraSync
app.
Wait for the process to
complete
Make sure the camera is still
connected to the network.
The LED indicator
illuminates solid White when
connected successfully. If
the LED indicator illuminates
solid blue, reset the camera
back to factory default and
repeat the setup.
Ensure that the wireless
network is set to use WPA2
AES security protocol.
If video still doesn’t appear,
go back into setup and
perform the “Scan for
Cameras” function.
5. Live Video quality is poor. It is choppy, shows gray, etc.
Cause Solution
Ensure that the camera’s Wi-Fi and/or
Ethernet connection speeds are
adequate (768 Kbps minimum).
If Wi-Fi connection speeds
are poor, we recommend
using a
Wi-Fi repeater to increase
signal strength.
The camera’s default settings are set
up to work on a strong home network.
In some cases, low video
settings may be required to
achieve a smooth video.
Change to SD mode from
the mobile app.
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6. Video clips take a long time to load.
Cause Solution
The camera’s default settings are
configured to have video clips start
playing in the UltraSync app within 15
seconds (on a strong network). If
default settings were changed to
longer clip times or higher video
quality, the amount of time needed to
access the clip increases.
Lower the quality or length of
clips to shorten load times.
7. Two way audio quality is poor. It is delayed or noisy.
Cause Solution
The camera's default settings are set
up to work on a strong home network.
In some cases, a low video
setting may required to
achieve adequate two-way
audio performance. Change
to SD mode or adjust the
speaker or microphone
settings from the mobile app.
The camera's Wi-Fi connection
speeds are not adequate (768 kbps
minimum).
If Wi-Fi connection speeds
are poor, we recommend
using a Wi-Fi repeater to
increase signal strength.
8. Image is too dark to see due to the environment.
Cause Solution
Shadow in the foreground or bright
sunlight in the background.
Adjust the brightness and
contrast settings in the
camera.
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9. The notification or the bell ring is delayed or not shown.
Cause Solution
The camera receives too many event
notifications at the same time.
Enable the doorbell button
press or motion detection
notification. Adjust the
motion detection area and
sensitivity for the event
notification. Adjust the pre-
and post-clip timing. Disable
HD recorded clips option to
record the clip in SD mode.
Reboot the camera through
the mobile app if necessary.
The camera's Wi-Fi connection
speeds are not adequate (768 kbps
minimum).
If Wi-Fi connection speeds
are poor, we recommend
using a Wi-Fi repeater to
increase signal strength.
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Copyright © 2018 United Technologies Corporation.
Interlogix is part of UTC Climate, Controls & Security,
a unit of United Technologies Corporation. All rights
reserved.
Trademarks and
patents
The UltraSync and TruVision names and logos are
trademarks of United Technologies.
Other trade names used in this document may be
trademarks or registered trademarks of the
manufacturers or vendors of the respective products.
Manufacturer Interlogix
2955 Red Hill Avenue, Costa Mesa, CA 92626-5923,
USA
Authorized EU manufacturing representative:
UTC Fire & Security B.V.
Kelvinstraat 7, 6003 DH Weert, The Netherlands
Certification
FCC compliance Class B: This equipment has been tested and found
to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against
harmful interference when the equipment is operated
in a commercial environment. This equipment
generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance
with the instruction manual, may cause harmful
interference to radio communications. Operation of
this equipment in a residential area is likely to cause
harmful interference in which case the user will be
required to correct the interference at his own
expense.
FCC conditions This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This Device must accept any interference
received, including interference that may cause
undesired operation.
Federal Communication Commission (FCC)
Radiation Exposure Statement
This equipment complies with FCC radiation exposure
set forth for an uncontrolled environment. In order to
avoid the possibility of exceeding the FCC radio
frequency exposure limits, human proximity to the
antenna shall not be less than 20 cm (8 inches)
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