Intermec SG20T User manual

SG20T
Tethered Scanner
User’s Guide

ii SG20T Tethered Scanner User’s Guide
Intermec Technologies Corporation
Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Technologies Corporation.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.
© 2011by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),
Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,
Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,
and Vista Powered are either trademarks or registered trademarks of Intermec Technologies
Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patents pending.

SG20T Tethered Scanner User’s Guide iii

iv SG20T Tethered Scanner User’s Guide

Contents
SG20T Tethered Scanner User’s Guide v
Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Service Location Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Patent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
1 Introducing the SG20T Tethered Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
What is the SG20T Tethered Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Supported Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Powering the SG20T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Connecting the Interface Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Removing the Interface Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Required Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Desktop / Wall Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Desktop Adjustable Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2 Scanning with the SG20T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Understanding the Lights. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Intermec Ready-to-Work Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Status Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Understanding the Beeps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Scanning Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Hands-Free Scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Autostand Triggering Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Contents
vi SG20T Tethered Scanner User’s Guide
3 SG20T Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
USB Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connecting a USB Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Setting up the USB Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
International Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
USB Cable Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
RS-232 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Connecting an RS-232 Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Setting up the RS-232 Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Baud Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Data Bits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Parity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Stop Bits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Keyboard Wedge Y-Cable Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Connecting a Keyboard Wedge Y-Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
4 Configuring the SG20T Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Basic Setup with Configuration Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Resetting Your Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Configuring the Postamble . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Hands-Free Scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Optimizing Decoding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Damaged 1-Dimensional Bar Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Configuring Predefined Imager Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
DPM Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Configuring Your System with EasySet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Online Setup with EasySet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Offline Setup with EasySet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
5 Troubleshooting and Maintaining the SG20T. . . . . . . . . . . . . . . . . . . . . . . 33
Troubleshooting the SG20T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Calling Product Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Problems and Possible Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Contents
SG20T Tethered Scanner User’s Guide vii
Maintaining the SG20T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Upgrading the SG20T . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Scanner Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Cleaning the SG20T. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
A Specifications and Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Reading Distances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
SG20T1D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
SG20THP, SG20THC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Contents
viii SG20T Tethered Scanner User’s Guide
Before You Begin
This section provides you with safety information, technical support
information, and sources for additional product information.
Safety Information
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.
This section explains how to identify and understand warnings,
cautions, and notes that are in this document.
A warning alerts you of an operating procedure, practice,
condition, or statement that must be strictly observed to avoid
death or serious injury to the persons working on the equipment.
A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to prevent
equipment damage or destruction, or corruption or loss of data.
Note: Notes either provide extra information about a topic or contain
special instructions for handling a particular condition or set of
circumstances.

Before You Begin
SG20T Tethered Scanner User’s Guide ix
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec web site at www.intermec.com and click Support >
Returns and Repairs > Warranty.
Disclaimer of warranties: The sample code included in this document
is presented for reference only. The code does not necessarily
represent complete, tested programs. The code is provided “as is with
all faults.” All warranties are expressly disclaimed, including the
implied warranties of merchantability and fitness for a particular
purpose.
Web Support
Visit the Intermec web site at www.intermec.com to download our
current manuals (in PDF). To order printed versions of the Intermec
manuals, contact your local Intermec representative or distributor.
Visit the Intermec technical knowledge base (Knowledge Central) at
www.intermec.com and click Support > Knowledge Central to
review technical information or to request technical support for your
Intermec product.
Telephone Support
In the U.S.A. and Canada, call 1-800-755-5505.
Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec web site, click About Us > Contact Us.
Service Location Support
For the most current listing of service locations, go to
www.intermec.com and click Support >Returns and Repairs >
Repair Locations.
For technical support in South Korea, use the after service locations
listed below:

Before You Begin
x SG20T Tethered Scanner User’s Guide
AWOO Systems
102-1304 SK Ventium
522 Dangjung-dong
Gunpo-si, Gyeonggi-do Korea, South 435-776
Contact: Mr. Sinbum Kang
Telephone: [phone]
Email: [email protected]
IN Information System PTD LTD
6th Floor
Daegu Venture Center Bldg 95
Shinchun 3 Dong
Donggu, Daegu City, Korea
E-mail: [email protected] or [e-mail]
Who Should Read This Manual
This guide is for the person who is responsible for installing,
configuring, and maintaining the SG20T.
This guide provides you with information about the features of the
SG20T, and how to install, configure, operate, maintain, and
troubleshoot it.
Related Documents
The Intermec web site at www.intermec.com contains our documents
(as PDF files) that you can download for free.
To download documents
1Visit the Intermec web site at www.intermec.com.
2Click the Products tab.
3Using the Products menu, navigate to your product page. For
example, to find the CN3 computer product page, click
Computers >Handheld Computers >CN3.
4Click the Manuals tab.
If your product does not have its own product page, click Support >
Manuals. Use the Product Category field, the Product Family field,
and the Product field to help you locate the documentation for your
product.

Before You Begin
SG20T Tethered Scanner User’s Guide xi
Patent Information
Product is covered by one or more of the following patents:
4,882,476; 4,894,523; 4,953,113; 4,970,379; 4,988,852; 5,019,699;
5,021,642; 5,038,024; 5,081,343; 5,095,197; 5,144,119; 5,144,121;
5,182,441; 5,187,355; 5,187,356; 5,216,233; 5,216,550; 5,218,191;
5,233,172; 5,241,488; 5,243,602; 5,258,606; 5,288,985; 5,308,966;
5,342,210; 5,359,185; 5,389,770; 5,397,885; 5,414,251; 5,416,463;
5,442,167; 5,464,972; 5,468,947; 5,468,950; 5,477,044; 5,486,689;
5,500,516; 5,502,297; 5,504,367; 5,514,858; 5,534,684; 5,536,924;
5,539,191; 5,541,419; 5,548,108; 5,550,362; 5,550,364; 5,565,669;
5,572,007; 5,576,529; 5,594,230; 5,598,007; 5,608,578; 5,616,909;
5,619,027; 5,640,001; 5,659,431; 5,672,860; 5,684,290; 5,719,678;
5,729,003; 5,742,041; 5,761,219; 5,764,798; 5,777,308; 5,777,309;
5,777,310; 5,786,583; 5,798,509; 5,798,513; 5,804,805; 5,811,776;
5,811,777; 5,818,027; 5,821,523; 5,834,749; 5,837,987; 5,841,121;
5,842,070; 5,854,478; 5,862,267; 5,869,840; 5,873,070; 5,877,486;
5,878,395; 5,886,338; 5,895,906; 5,902,987; 5,902,988; 5,912,452;
5,923,022; 5,936,224; 5,949,056; 5,969,321; 5,969,326; 5,979,768;
5,987,192; 5,992,750; 6,003,775; 6,012,640; 6,016,960; 6,018,597;
6,024,289; 6,034,379; 6,036,093; 6,039,252; 6,064,763; 6,095,422;
6,097,839; 6,102,289; 6,102,295; 6,119,941; 6,128,414; 6,138,915;
6,149,061; 6,149,063; 6,152,370; 6,155,490; 6,158,661; 6,164,542;
6,164,545; 6,173,893; 6,195,053; 6,234,393; 6,234,395; 6,249,008;
6,328,214; 6,330,975; 6,345,765; 6,356,949; 6,367,699; 6,375,075;
6,375,076; 6,435,411; 6,484,944; 6,641,046; 6,669,087; 6,681,994;
6,688,523; 6,732,930; 6,879,428; 6,889,903; 6,974,085.
There may be other U.S. and foreign patents pending.

Before You Begin
xii SG20T Tethered Scanner User’s Guide

1
1
Introducing the SG20T Tethered Scanner
This chapter provides an overview of the SG20T Tethered
Scanner. This chapter covers these topics:
•What is the SG20T Tethered Scanner
•Supported Interfaces
•Powering the SG20T
•Connecting the Interface Cable
•Removing the Interface Cable
•Accessories

Chapter 1 — Introducing the SG20T Tethered Scanner
2 SG20T Tethered Scanner User’s Guide
What is the SG20T Tethered Scanner
The SG20T Tethered Scanner is a general purpose handheld scanner.
The SG20T is lightweight, ergonomically designed, and it interfaces
easily with Intermec computers and other host computers.
SG20T Tethered Scanner
The SG20T is available in the following models:
•1D linear imager—SG20T1D-xxx
•High performance 2D area imager—SG20THP-xxx
•Health Care 2D area imager—SG20THPHC-xxx
Scanner window
Trigger
Intermec
Ready-to-Work
indicator™
Status light

Chapter 1 — Introducing the SG20T Tethered Scanner
SG20T Tethered Scanner User’s Guide 3
SG20T Scan Engine Option: The scan engine option of your SG20T can be
found in the first part of the configuration number. In this illustration, the scan
engine option is SG20T1D for 1D linear imager.
Supported Interfaces
The SG20T supports the following interfaces:
•USB—keyboard HID, virtual COM, IBM Sure POS, and HID POS
•Standard RS-232
•Keyboard wedge/Y-Cable
Powering the SG20T
The SG20T is powered through the accessory cable that connects it to
the host computer. Depending on your connection, power for the
SG20T comes from either the host computer or an external power
supply connected to the interface cable.
Intermec Technologies Corp.
Everett, WA 98203
BDA: XXXXXXXXXXXXXXX
CN: SG20T1D-XXXXXX
12584563214587
Contains TX FCC ID: HN2-BTM311
MEX SCT RCPACBT05-068
IC: ICES-003 CLASS B
IC: 1223A-BTM311 ANATEL:1192-06-0569
ݭɼ૦ծ
MODEL, , : SG20 5V 1.7A
Made in Singapore
MFD , : YY/MM/DD Intermec Technologies Corp.
Everett, WA 98203
CN: SG20T1D-XXXXXX
12584563214587
IC: ICES-003 CLASS B
MFD , : YY/MM/DD
MODEL, , : SG20
5V 1.7A
Made in Singapore
ݭɼ૦ծ
SG20T1D-XXXXXX

Chapter 1 — Introducing the SG20T Tethered Scanner
4 SG20T Tethered Scanner User’s Guide
Connecting the Interface Cable
The cable you use depends on the interface and host device. However
all cables are connected to the scanner in the same way.
To connect the cable, insert it and press firmly until inserted all the
way.

Chapter 1 — Introducing the SG20T Tethered Scanner
SG20T Tethered Scanner User’s Guide 5
Removing the Interface Cable
To remove the cable follow these steps:
1Insert a pin or straightened paper clip into the release hole.
2Push on the pin or paper clip while pulling out the cable.
1
2

Chapter 1 — Introducing the SG20T Tethered Scanner
6 SG20T Tethered Scanner User’s Guide
Accessories
There are several different accessories available. Here you will find a
list of required and optional accessories.
Required Accessories
You will need one or more of the following cables for your SG20T.
Optional Accessories
The following accessories are optional.
SG20T Cable List
Cable Part Number
USB cable (6 feet straight) CAB-SG20-USBxxx
Keyboard wedge cable (6 feet "Y" straight) CAB-SG20-KBWxxx
RS232 Cable, DB9 (6 feet straight) CAB-SG20-SERxxx
Universal Intermec power supply 5V 851-089-xxx
Note: A power cord is also needed to plug in the power supply. The
power cord needed depends on your country and is sold separately.
SG20T Optional Accessories
Cable Part Number
Desktop / Wall Mount Holder-SG20-xx
Desktop Adjustable Stand Stand-SG20-xx

Chapter 1 — Introducing the SG20T Tethered Scanner
SG20T Tethered Scanner User’s Guide 7
Desktop / Wall Mount
The desktop/wall mount holder can be used to store the SG20T when
you are not using it. You can attach the holder with screws either to a
desk or to a wall.
SG20T Desktop / Wall Mount Holder: P/N Holder-SG20-xx
Desktop Adjustable Stand
The desktop adjustable stand can be used to adjust the scanning
angle when using the SG20T as a hands-free scanner (must change
the default trigger setting) or to store it when you are not using it.
SG20T Desktop Adjustable Stand: P/N Stand-SG20-xx

Chapter 1 — Introducing the SG20T Tethered Scanner
8 SG20T Tethered Scanner User’s Guide