Intermec PB20 User manual

PB20
Quick Start Guide
2-Inch Belt Printer
Equipped with a
Bluetooth
TM
Qualified Module
by Socket
Communications

2 PB20 Printer Quick Start Guide
Packing List
Checktoensurethatyoureceivetheseitems:
SIntermecRPB20A0B140 Standard paper or PB20ALB140
Linerless paper model (2-inch Thermal Belt printer equipped
with Bluetooth* a qualified module by Socket Communica-
tions)
SOne roll of paper (in printer)
SBattery (installed)
SCompliance Statement
SWarranty Card
*Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
Common Accessories List
Cable Part Number
Data Cable (Hirose to RJ-45) 226-469-001
Power Adapters Part Number
ACWallCharger(orderpowercordseparately) 851-060-002
Cigarette Lighter Adapter, 2 Amp., 30 volt DC 852-052-001
Supplies Part Number
Replacement Li-Ion 900 mAhr Battery 320-082-021
Thermal paper 105’/roll, 50/case 816-034-022
Standard Paper Printer Cleaning Kit (2-inch printer)
Standard Paper Printer Cleaning Card (2-inch printer)
320-081-014
320-066-013
Linerless Paper (contact Supply Sales 1-800-255-6292)

3
PB20 Printer Quick Start Guide
Getting Started
Here are the main components of the IntermecRPB20 printer.
Cover Latch
Belt Clip
Computer to Printer Jack
Paper Advance
Charger Jack
Charge LED (red charging;
green complete)

4 PB20 Printer Quick Start Guide
Charging the Lithium Ion Batteries
SThe printer battery charges in about three hours.
LED Battery Indicators
LED State of Charge Action
Solid Red In Progress Waiting for green LED
Green Complete Remove Charger
Slow Red Flashing Low Temperature or
battery is disconnected
Change environment or
connect battery
Fast Red Flashing High Temperature Change environment
Slow Red and Orange
Flashing
Low Voltage Wait for solid red
Fast Red and Orange
Flashing
High Voltage Wait for solid red
Slow Orange Flashing Timeout Restart charge
Fast Orange Flashing Internal Error Remove battery to pow-
er down completely and
reconnect. Or unplug
from charging source,
wait 15-20 seconds, and
reconnect.
Beep Indicator
Number of Beeps Indicates
One Printer has come out of sleep mode
Two Printer is out of paper
Three Battery is low
One long beep No program in printer, only boot code
Determining Current Battery Power
To determine the current charge on the battery pack, print out a
self-test by pressing and holding the red self-test button for four
seconds. If the battery is good, you will see the abbreviation for
the word “GOOD” next to the Battery voltage print out.
This printer has a built in low battery detector. When the print-
er’s battery voltage is low, the printer beeps three times, indicat-
ing a Low Battery Warning. This only happens if the printer is
awake.

5
PB20 Printer Quick Start Guide
Paper Loading
Out of Paper
The PB20 Printer sounds two quick beeps when it runs out of
paper. If the printer is out of paper, the printer suspends opera-
tion until paper is present and the lever is down. The printer
continues to communicate with the mobile computer as long as
it does not “time out.” Once the printer restarts, it finishes the
rest of the print job from where it left off.
Removing Paper Core from your PB20 Printer
1Unsnap the latch and lift up the cover.
2Wrap your index finger around the empty paper core and pull
up. The paper rod will snap out.
3Remove the empty paper core and discard.
Paper Loading
Standard Paper
If you are using standard paper, you can load the paper auto-
matically or manually. Experiment to find out which method is
best for you.
Liner’ed Labels
If you are using liner’ed paper, it is best to use the manual paper
loading method.
Automatic Paper Loading
1Press the red self-test button to wake the printer.
2With the loose, clean edge of the paper coming from the bot-
tom of the roll, insert the edge of the paper between the roller
and the platen.
3Pushing the button again while the printer is awake causes
the mechanism to feed about one inch of paper.
4Insert the paper into the paper well with it resting on the pa-
per rod clips.
Manual Paper Loading
1Lift up the paper release lever. This takes the pressure off the
platen. Make sure you have a clean edge on the new paper
roll.

6 PB20 Printer Quick Start Guide
2Taketheedgeofthepaperandfoldit45degrees.
3Insert the tip of the paper between the roller and the platen.
4Push on the paper until the tip is peeking out the other side.
(If it seems too tight to insert the tip, lift up the paper release
lever and turn the gear to advance the paper).
5Grab the tip and pull it through until the paper is straight.
6Push down the paper release lever and insert the paper into
the paper well with it resting in the paper rod clips.
7Press the red button while the printer is on and it will feed
paper. You will need about two inches of paper coming out of
the mechanism.
8Lower the cover while placing the extra paper though the tear
bar.
9Close Latch Cover and tear off extra paper.

7
PB20 Printer Quick Start Guide
Printer Self-Test
Push the red button and hold for about four seconds to print a
self-test. Below is an explanation of the print-out.
Self-Test Print-out Explanation
Test Item Description
F/W Ver The internal software version (4.26 for printer, 1.09
or greater for card reader)
Timeout The seconds between printing and sleep mode.
Baud Rate The speed at which the printer receives data.
Parity Odd, Even, or None
Data Bits Matches with computer sending data to printer.
Handshake The way the printer handles flow control from host.
Burn Adj Amount of heat used to print on the thermal paper.
Beeper May be turned On or Off.
Batt Volt Current voltage of the battery pack.
Batt Temp Temperature of the battery.
Flash/RAM 1Mbor4MbFlash/1Mbor4MbRAM
Boot Version Boot sector firmware.
Prnhd Temp Temperature of print head (between 0 and 50 de-
grees).
Infrared Toggles between On and Off.
Device Name Type of device (i.e. 2t for 2 inch thermal printer)
Device Nickname Shows user name for printer.
Available Fonts “LOC” shows whether a font is Resident (R) or
Downloaded (D). “CPI” shows characters per inch.
“DESCRIPTION” describes the font. “NAMES”
give the “Easy Print” name, the Line Printer name,
and the hexadecimal equivalent of that name.
Available Graphics “LOC” shows whether a font is Resident (R) or
Downloaded (D). “CPI” shows characters per inch.
“DESCRIPTION” describes the graphic.
“NAMES” give the “Easy Print” name, the Line
Printer name, and the hexadecimal equivalent of that
name.

8 PB20 Printer Quick Start Guide
Self-Test Print-out Explanation (continued)
DescriptionTest Item
Available Bar Codes All supported barcodes are displayed. “DE-
SCRIPTION” describes the graphic. “NAMES”
give the “Easy Print” name, the Line Printer name,
and the hexadecimal equivalent of that name.
Card Reader Option Shows the current Card Reader configuration.
Battery Pack Removal
Note:Ensure that you have your ESD wrist strap
connected to the ESD static free mat before placing
yourprinteronthematandbeginremovingthebat-
tery pack.
UseonlythebatterypackdesignedforyourPB20
Printer. Use only the Intermec 900 mAh Li-Ion
battery p/n 320-082-021. Using any other battery
may present a risk of fire or explosion. The
battery used in your PB20 Printer may present a
fire or chemical burn hazard if mistreated. Do not
disassemble, heat above 212°F (100°C), or
incinerate.
1Remove the four screws securing the printer mechanism.
Screws (4)
(two on each side)

9
PB20 Printer Quick Start Guide
2Lifttheprintermechanismoutofthecase.Onewaytodo
this is to turn the printer case on its side and gently tap
the bottom of the case to remove the board assembly. Be
careful not to pull on the cluster of black wires running
fromtheinsideoftheprintercasetotheprintermecha-
nism assembly.
3Set the printer assembly down to view the underside of
printer mechanism and battery compartment.
Battery pack
compartment
Battery
pack cable
Printer assembly
wire cluster

10 PB20 Printer Quick Start Guide
4Remove the four screws securing the battery cover. Avoid
contact with the printer control board unless the board is
grounded.
Battery cover screws

11
PB20 Printer Quick Start Guide
5Gently disconnect the keyed battery pack connector (with
the black and red wires) from the board assembly. You
may find that you have to wiggle the connector a bit to
remove it from the connector.
5b 5a
Keyed battery pack
connector
Keyed battery pack
cable
Underside of battery
compartment
6Once the cover is removed gently tap the cover in your
hand or lift up on one of the battery retaining foam strips
to separate the battery pack from the cover.
7Insert the new battery pack into the battery cover.
8Reinstall the battery cover.
9Reconnect the keyed battery cable. Routing the battery
packwiresisveryimportant.
SThe wires must not be pinched or crimped when rein-
serting the printer mechanism into the printer case.
10 Reposition the battery pack assembly on the printer
mechanism.
11 Replace the four screws to secure the battery pack cover to
the printer mechanism.

12 PB20 Printer Quick Start Guide
SInstall the screws enough so they are fully seated but
not any further or you will strip the screw holes in the
printer case.
12 Carefully seat the printer in the case, you do not want to
pinch the wires between the printer mechanism and the
case.
13 Replace the four screws securing the printer mechanism to
the printer case.
14 Charge the battery 2-3 hours using your AC adapter or
cigarette lighter adapter.
15 Properly dispose of the used battery pack.
Using Your Printer with Serial Connection
1Attach the Mobile Computer to Printer cable.
Computer to Printer Jack
Mobile Computer to Printer Cable
2As you use the printer the power comes from the battery in
the printer. When the printer battery runs down the printer
will not operate until the battery is recharged.
PB20 Printer using Wireless Printing
Serial/Wireless Mode
Your printer comes to you as a serial mode printer. To switch
the mode to Wireless Printing it is necessary to toggle the mode
via the self-test function of the printer.
Performing the self-test indicates the current mode of the print-
er. The mode displays on the ticket and an audible indication
sounds. Each time the self-test function is performed the mode
will toggle between wireless printing and serial modes.

13
PB20 Printer Quick Start Guide
Printer Self-Test
1Press the Paper Advance (red) button for at least five seconds
to run a Self-Test. Verify that the RF Module Power is On.
SThis means you will be holding it long enough to hear the
beep and complete a paper advance.
SThe self-test indicates the current state of your printer.
SVerify the current mode by reading the Power status line
from the printout.
Note: When shipping your printer via air freight,
turn the wireless printing mode off and set to serial
so that the radio is not enabled.
700 Mobile Computer Preparation
1On your mobile computer, tap the Bluetoothticon located
in the System tray on the Today screen.
2Select Advanced Features →Bluetooth Devices.
3From the Tools menu, select Device Discovery.Youarepre-
sented with a couple of screens detailing the device discovery
process.
4You are now presented with a screen allowing you to modify
the selection parameters. The default should work for your
needs.
5Click Next to proceed. A search for Bluetooth devices is per-
formed followed by a look-up of discovered device names.
The progress bars indicate the inquiry status.
6A list of discovered devices displays:
SIf your remote wireless printer is discovered and presented
in the list, select the appropriate check box and click
Next.
SIf your remote device is not displayed, ensure that the de-
vice and its radio are switched On. Click Next, then select
Finish.
7A progress bar appears indicating Service Discovery is being
performed.
If the discovery is successful a screen with Successful discovery
displays. Click Finish. The remote device icon appears in the

14 PB20 Printer Quick Start Guide
Bluetooth Devices Folder. Verify that this device was discovered
by looking at the properties (Device →Properties).
If the Services tab lists Wireless Printer, the service was discov-
ered correctly.
If it doesn’t, select the Update buttonontheServices tab to try
to rediscover the services available (sometimes it will take a cou-
ple tries to correctly discover the services).
8Verify that your Wireless Printing device is set as your “favor-
ite” COM port device. In the Bluetooth Devices Folder,se-
lect Tools →My Favorite.IntheFavorites screen, ensure
your printer shows as My Favorite COM Port Device.
700 Color Mobile Computer applications access the wireless
printing on COM6 port. 700 Monochrome Mobile computer
applications access wireless printing on COM7 port.
Note: Dropping your printer can cause a power in-
terruption to your wireless printing operation. To
ensure that your ”Wireless Printing” is still active,
print a self-test. If the radio is Off, the self-test turns
the radio On.

15
PB20 Printer Quick Start Guide
Maintenance and Troubleshooting
Cleaning the Interior
Dirt, adhesive, and residue collect on the print head of the
printer and need to be removed. Clean your printer once a
month if you use it frequently, or once every three months if
used infrequently.
Cleaning the Exterior
When the outside of your portable printer needs cleaning, use a
soft cloth and mild cleanser if necessary. Do not use abrasive
cleanser, chemicals or scrubbing pads, as your printer’s finish
could become marked.
Troubleshooting
Paper Loading Problems
If the paper feed mechanism does not feed correctly on the first
part of a new paper roll, remove two to three feet of paper from
theoutsideoftheroll.Thelengthofpaperrollscanvarybyas
much as five feet, making the roll too thick for the printer to
accommodate.
If the printer is out of paper (or the paper release lever is in the
up position) this condition interrupts a batch of receipts, and
the printer suspends operation until the condition is fixed. The
printer continues to communicate with the mobile computer as
long as it does not “time out.”
Once the printer is operational, the suspended print batch (if
any) continues to print, ensuring that all receipts are properly
printed.
Not Printing
1Print a self-test. If the self-test will not print, check battery
voltage by plugging the printer into a wall outlet using the
AC adapter. Repeat the self-test, and check the Battery Volt-
age print out. Charge battery if necessary or replace.
Note: If the battery is depleted, it may take 5-10
minutes of charging before the printer can print a
self-test.
2Make sure the paper is properly installed (with lever closed).

16 PB20 Printer Quick Start Guide
3Turn the print head knob to ensure that paper is not
jammed.
4Check cable connections. Make sure the modular connector
is inserted and clipped in.
5Check to see if your cable has been damaged by excessive
pulling.Acablemayalsobedamagedifitisbentatsharp
angles.
6Use only the recommended battery pack for the printer.
7Printer will not print on wrong side of paper. Re-load if nec-
essary.
Print Roller Appears Dirty
Extended use in dirty environments and linered label printing
can cause the print head to become dirty or sticky. We offer two
cleaning options, a roller cleaning kit or individual cleaning
cards. These are available through our Supply Sales department
(1-800-255-6292).
Print is too Light
If you are not getting satisfactory darkness, connect your printer
to the personal computer containing your Configuration Pro-
gram and click on the Paper Options button. Adjust the Dark-
ness setting to a higher percentage until the print is dark and
crisp. Refer to the Intermec Portable Printers Technical Reference
Manual (p/n: 978-018-001) Section 4 for more details.
Charging Problems
Using an AC Adapter
If the printer does not respond when it is connected to an AC
adapter, there could be a problem with the adapter or with the
wall outlet.
Note: If the battery is depleted, it may take 5-10
minutes of charging before the printer can print a
self-test.
Using a Cigarette Lighter Adapter
If the printer does not respond when it is connected to a ciga-
rette lighter adapter, it is possible that the fuse may be blown.
To check, remove the cigarette lighter adapter from all power
supplies and unscrew the cover over the pin. Pull out the fuse. If
the elements in the fuse appear broken, replace the fuse.

17
PB20 Printer Quick Start Guide
Programming Problems
Refer to the Intermec Portable Printers Technical Reference Manu-
al (p/n: 978-018-001) Section 4 for more details OR call the
Intermec Technical Support 1-800-755-5505 for assistance.
Specifications
Printer Specifications
Item Spec Detail
Dimension 4.39 x 5.65 x 2.4 in.
111.5 x 143.5 x 61 mm)
Weight 20.3 oz. (575 g)
Print Method Direct Thermal
Paper Medium Thermal paper
Paper Width 2.25 inch
Operating Temperature -4°F to +122°F(-20°C to +50°C) standard paper
+14°F to 122°F(-10°C to +50°C) linerless paper
Interface RS-232C, Infrared, IrDA, Bluetooth
Characters Full IBM and international character sets
Protocol Easy Print Protocol for Bar Codes, Stored Graph-
ics, Rotated Fonts.
Power 900 mAh Li Ion 2 cell pack
Warranty One year, includes print head. Extended warranty
available.

18 PB20 Printer Quick Start Guide
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec web site at http://www.intermec.com and click Service
& Support. The Intermec Global Sales & Service page appears.
From the Service & Support menu, move your pointer over
Support,andthenclickWarranty.
All warranties are expressly disclaimed, including the implied
warranties of merchantability and fitness for a particular pur-
pose.
Web Support
Visit the Intermec web site at http://www.intermec.com to
download our current manuals in PDF format. To order printed
versions of the Intermec manuals, contact your local Intermec
representative or distributor.
Visit the Intermec technical knowledge base (Knowledge Cen-
tral) at http://intermec.custhelp.com to review technical infor-
mation or to request technical support for your Intermec prod-
uct.

19
PB20 Printer Quick Start Guide
Telephone Support
These services are available from Intermec Technologies Corpo-
ration.
Service Description
In the U.S.A. and Canada
call 1-800-755-5505 and
choose this option
Factory Repair and
On-site Repair
Request a return
authorization
number for
authorized service
center repair, or
request an on-site
repair technician.
1
Technical Support Get technical
support on your
Intermec product.
2
Service Contract
Status
Inquire about an
existing contract,
renew a contract, or
ask invoicing
questions.
3
Schedule Site Surveys
or Installations
Schedule a site
survey, or request a
product or system
installation.
4
Ordering Products Talk to sales
administration,
place an order, or
check the status of
your order.
5
Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec web site, click Contact.

20 PB20 Printer Quick Start Guide
Corporate Headquarters
6001 36th Avenue West
Everett, Washington 98203
tel [phone]
fax [phone]
www.intermec.com
*962018024D*
PN 962-018-024D
PB20 Bluetooth 2-Inch Printer Quick Start Guide-April 2004
e2003 by Intermec Technologies Corporation. All rights reserved.
U.S.A.