Intermec 6820 Series User manual

6820 Printer
USER’S GUIDE
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P/N: 961-019-013
Revision D
October 1999
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 NOTICE The information contained herein is proprietary and is provided solely for the
purpose of allowing customers to operate and service Intermec manufactured
equipment and is not to be released, reproduced, or used for any other purpose
without written permission of Intermec.
Disclaimer of Warranties. The sample source code included in this document is
presented for reference only. The code does not necessarily represent complete,
tested programs. The code is provided AS IS WITH ALL FAULTS." ALL
WARRANTIES ARE EXPRESSLY DISCLAIMED, INCLUDING THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
We welcome your comments concerning this publication. Although every effort has
been made to keep it free of errors, some may occur. When reporting a specific
problem, please describe it briefly and include the book title and part number, as
well as the paragraph or figure number and the page number.
end your comments to:
Intermec Technologies Corporation
Publications Department
550 econd treet E
Cedar Rapids, IA 52401
ANTARE , INTERMEC, NORAND, NOR*WARE, PEN*KEY, ROUTEPOWER,
TRAKKER, and TRAKKER ANTARE are registered trademarks and
ENTERPRI E WIRELE LAN, INCA, TE 2000, UAP, and UNIVER AL ACCE
POINT are trademarks of Intermec Technologies Corporation.
 1997 Intermec Technologies Corporation. All rights reserved.
This publication printed on recycled paper.
Acknowledgments
Microclean II is a registered trademark of Foresight International.
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6820 Printer User’s Guide i
CONTENTS
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SECTION 1
Introduction
About this Guide 1Ć1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Related Publications 1Ć2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Descriptions 1Ć2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connectors 1Ć4. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reset Button 1Ć6. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Control Panel 1Ć8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Indicators 1Ć8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Buttons 1Ć8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remote Connections 1Ć10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal Power Module 1Ć10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Battery Options 1Ć11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper 1Ć11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hinges on Printer Cover 1Ć12. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Dimensions 1Ć12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Wall Mount Printers 1Ć12. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fixed Mount Printers 1Ć13. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Portable Printers 1Ć13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
pecifications 1Ć14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customer upport 1Ć15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Factory ervice 1Ć15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Customer Response Center 1Ć15. . . . . . . . . . . . . . . . . . . . . . .
Web ite 1Ć15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bulletin Board ervice 1Ć16. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inside ales 1Ć17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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CONTENTS
ii 6820 Printer User’s Guide
SECTION 2
Installation
Installation Kit 2Ć1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation Procedures 2Ć2. . . . . . . . . . . . . . . . . . . . . . . . . . .
Tools Required 2Ć2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Vehicle Electrical ystem 2Ć2. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Electrical Installation 2Ć3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Power Cable Routing 2Ć3. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
DirectĆtoĆBattery Cable Installation 2Ć4. . . . . . . . . . . . . . . .
Routing the Cables 2Ć5. . . . . . . . . . . . . . . . . . . . . . . . . . .
Preparing the Vehicle Battery Cable 2Ć5. . . . . . . . . . .
Connecting to the Vehicle Battery 2Ć8. . . . . . . . . . . . . .
ecuring the Vehicle Battery Cable 2Ć12. . . . . . . . . . . . .
Grounding the Printer Power Cable 2Ć12. . . . . . . . . . . .
Printer Power Cable Voltage 2Ć13. . . . . . . . . . . . . . . . . . . . . .
Mechanical Installation 2Ć14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the Fixed Mount Printer Mounting Plate
(Optional) 2Ć14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the Wall Mount Printer 2Ć16. . . . . . . . . . . . . . . . .
Installing the Mounting Plate 2Ć17. . . . . . . . . . . . . . . . .
Attaching Paper Tray to Mounting Plate 2Ć18. . . . . . . .
Mounting the Printer 2Ć19. . . . . . . . . . . . . . . . . . . . . . . . .
Optional Y" Cable 2Ć20. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SECTION 3
Operation
Check List 3Ć1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing Internal Battery 3Ć2. . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the Ribbon Cartridge 3Ć4. . . . . . . . . . . . . . . . . . . . . . .
Adjusting the Print Head Gap 3Ć6. . . . . . . . . . . . . . . . . . . . . . . .
Loading Paper Tray 3Ć8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Fixed Mount and Portable Printers 3Ć8. . . . . . . . . . . . . . . .
Wall Mount Printer 3Ć10. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading the Flat Paper Tray 3Ć10. . . . . . . . . . . . . . . . . . .
Loading the Compact Paper Tray 3Ć10. . . . . . . . . . . . . .
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CONTENTS
6820 Printer User’s Guide iii
Loading Paper into Printer 3Ć11. . . . . . . . . . . . . . . . . . . . . . . . . . .
Positioning the Paper 3Ć11. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the Pinfeed Holders 3Ć12. . . . . . . . . . . . . . . . . . . . .
etting the Paper 3Ć14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inserting Computer in Terminal Holder 3Ć15. . . . . . . . . . . . . . .
Inserting 4000 eries or 62XX Computer 3Ć15. . . . . . . . . . .
Inserting 61XX Computer 3Ć16. . . . . . . . . . . . . . . . . . . . . . . . .
SECTION 4
Maintenance
Operating Guidelines 4Ć1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
General Cleaning 4Ć2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the Outside 4Ć2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the Inside 4Ć3. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Removing Old Ribbon Cartridge 4Ć4. . . . . . . . . . . . . . . . . . .
Cleaning the Mask pring 4Ć5. . . . . . . . . . . . . . . . . . . . . . . .
Changing the Printer ettings 4Ć7. . . . . . . . . . . . . . . . . . . . . . . .
Protocol election Mode 4Ć7. . . . . . . . . . . . . . . . . . . . . . . . . .
Configuration Mode 4Ć8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
etting the Autofeed 4Ć8. . . . . . . . . . . . . . . . . . . . . . . . . .
electing the Bit Rate 4Ć8. . . . . . . . . . . . . . . . . . . . . . . . .
Adjusting the Zero Print Option 4Ć8. . . . . . . . . . . . . . .
SECTION 5
Troubleshooting
Checking the Power ource 5Ć1. . . . . . . . . . . . . . . . . . . . . . . . . . .
elfĆTest 5Ć2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
First Page of elfĆTest 5Ć3. . . . . . . . . . . . . . . . . . . . . . . . . . . .
ample First Page of elfĆTest 5Ć6. . . . . . . . . . . . . . . . . . . . .
econd Page of elfĆTest 5Ć7. . . . . . . . . . . . . . . . . . . . . . . . . .
elfĆTest Failure 5Ć8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Possible Printer Problems 5Ć8. . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Mechanism Alignment 5Ć12. . . . . . . . . . . . . . . . . . . . . . . .
Indicators 5Ć14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PO T Diagnostics 5Ć15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Communications or Host Computer 5Ć16. . . . . . . . . . . . . . . . . . .
Communications PinĆOut Configurations 5Ć17. . . . . . . . . . . . . .
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CONTENTS
iv 6820 Printer User’s Guide
FIGURES
Figure 1Ć1 6820 Printers 1Ć3. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 1Ć2 Printer Connectors 1Ć5. . . . . . . . . . . . . . . . . . . . . . . .
Figure 1Ć3 Reset Button on Portable Printer 1Ć6. . . . . . . . . . .
Figure 1Ć4 Reset Button on Wall Mount Printer 1Ć7. . . . . . . .
Figure 1Ć5 Control Panel 1Ć9. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 1Ć6 Power Cord Wrapped Around AC Foot 1Ć10. . . . . . .
Figure 1Ć7 Hinge Tension Adjustment 1Ć12. . . . . . . . . . . . . . . . .
Figure 2Ć1 TwoĆCable Installation olution 2Ć4. . . . . . . . . . . . .
Figure 2Ć2 Vehicle Battery Cable Jacket 2Ć6. . . . . . . . . . . . . . .
Figure 2Ć3 Vehicle Battery Cable Ends 2Ć7. . . . . . . . . . . . . . . . .
Figure 2Ć4 ideĆMount Vehicle Battery 2Ć9. . . . . . . . . . . . . . . .
Figure 2Ć5 TopĆMount Battery Terminal 2Ć11. . . . . . . . . . . . . . .
Figure 2Ć6 Clamp 2Ć12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 2Ć7 Voltage and Polarity 2Ć13. . . . . . . . . . . . . . . . . . . . . . .
Figure 2Ć8 Top View of Fixed Mount Printer Paper Tray 2Ć14.
Figure 2Ć9 Angled Mounting Plate for
Fixed Mount Printer 2Ć15. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 2Ć10 Mounting Dimensions for
Wall Mount Printer 2Ć16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 2Ć11 Mounting Plate for Wall Mount Printer 2Ć17. . . . .
Figure 2Ć12 Attaching Paper Tray to Mounting Plate 2Ć18. . .
Figure 2Ć13 Mounting the Wall Mount Printer 2Ć19. . . . . . . . .
Figure 2Ć14 Y" Power Cable Connections 2Ć20. . . . . . . . . . . . . .
Figure 3Ć1 Inserting Battery 3Ć3. . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 3Ć2 Installing Ribbon Cartridge 3Ć5. . . . . . . . . . . . . . . .
Figure 3Ć3 Print Head Adjuster et on Third Notch 3Ć7. . . . .
Figure 3Ć4 Pulling Paper Over Printer Mechanism 3Ć9. . . . .
Figure 3Ć5 Loading Compact Paper Tray 3Ć10. . . . . . . . . . . . . . .
Figure 3Ć6 Putting Paper into Pinfeed Holders 3Ć11. . . . . . . . .
Figure 3Ć7 Positioning Pinfeed Holder and Paper 3Ć13. . . . . . .
Figure 3Ć8 etting Paper for Printing 3Ć14. . . . . . . . . . . . . . . . . .
Figure 3Ć9 Inserting 4000 eries or 62XX Computer into
Terminal Holder 3Ć15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 3Ć10 Inserting 61XX Computer into
Terminal Holder 3Ć16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 4Ć1 Visible Moving Parts in Printer Mechanism 4Ć3. .
Figure 4Ć2 Removing Old Ribbon Cartridge 4Ć4. . . . . . . . . . . .
Figure 4Ć3 Mask pring Location 4Ć5. . . . . . . . . . . . . . . . . . . . . .
Figure 4Ć4 Exposing the Mask pring 4Ć6. . . . . . . . . . . . . . . . .
Figure 5Ć1 Print Head to Far Left 5Ć12. . . . . . . . . . . . . . . . . . . . .
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CONTENTS
6820 Printer User’s Guide v
Figure 5Ć2 Four Position crews that Hold
Printer Mechanism 5Ć13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Figure 5Ć3 15ĆPin to 25ĆPin Cable P/N: 216Ć605ĆXXX 5Ć17. . . .
Figure 5Ć4 25ĆPin to 25ĆPin Cable P/N: 216Ć771ĆXXX 5Ć18. . . .
Figure 5Ć5 9ĆPin to 15ĆPin Cable P/N: 226Ć016ĆXXX 5Ć19. . . . .
Figure 5Ć6 25ĆPin to 15ĆPin Cable P/N: 226Ć162ĆXXX 5Ć20. . . .
Figure 5Ć7 Data Communications Cable P/N: 226Ć270Ć00X 5Ć21
TABLES
Table 1Ć1 Fixed Mount Printer Dimensions 1Ć13. . . . . . . . . . . .
Table 1Ć2 Portable Printer Dimensions 1Ć13. . . . . . . . . . . . . . . . .
Table 2Ć1 Volt Meter Readings for Printer Power Cable 2Ć13. .
Table 4Ć1 Protocol Binary equence 4Ć9. . . . . . . . . . . . . . . . . . .
Table 5Ć1 Possible Printer Problems 5Ć8. . . . . . . . . . . . . . . . . . .
Table 5Ć2 Printer Failure Indicators 5Ć14. . . . . . . . . . . . . . . . . . .
Table 5Ć3 PO T Error Codes 5Ć15. . . . . . . . . . . . . . . . . . . . . . . . . .
Table 5Ć4 Printer Communications Connector PinĆOuts 5Ć22.
INDEX
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CONTENTS
vi 6820 Printer User’s Guide
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6820 Printer User’s Guide 1-1
Section 1
Introduction

The 6820 Printer is used in the route accounting industry
to produce highĆquality customer invoices, receipts, load reĆ
ports, transfers, and other documents. A unique sleep"
feature saves energy when the printer is not printing, elimiĆ
nating the ON/OFF switch. Data input is normally proĆ
vided by handĆheld computers.
About this Guide
This user guide is developed for endĆusers and installers.
Sectio 1, I troductio
Describes printer types and equipment, accessories,
power options, specifications, and customer support.
Sectio 2, I stallatio
Includes instructions on installing the printer in a veĆ
hicle and connecting to a vehicle battery.
Sectio 3, Operatio
Provides instructions on set up and printer operations.
Sectio 4, Mai te a ce
Contains tips on general cleaning, changing the ribbon
cartridge and the mask spring, and changing printer
settings via the control panel.
Sectio 5, Troubleshooti g
Provides diagnostic tips you can use to troubleshoot
any printer problems that may occur. Connector pinĆ
out information is also in this section.
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SECTION 1Introduction
1-2 6820 Printer User’s Guide
Related Publications
6820 Printer Technical Reference (P/N: 977Ć019Ć001)
Contact your sales representative for details.
Printer Descriptions
Below are the three most common printer configurations:
Fixed Mou t Pri ter
The fixed mount printer is mounted in motor vehicles
or used in a settlement room. The terminal holder
may be mounted on the printer or a remote dock can
connect to the side of the printer. A deep paper tray,
which holds up to 200 3Ćply forms (about 2" or 5 cm
thick) is under the printer mechanism.
Portable Pri ter
The portable printer has a handle so that you can
carry it. An optional internal battery permits operaĆ
tion without the use of an external power source. The
terminal holder is an integral part of this printer. A
shallow paper tray, which holds up to 50 3Ćply forms
(about an inch or 2.5 centimeters thick) is under the
printer mechanism.
Wall Mou t Pri ter
The wall mount printer hangs on a mounting plate
secured to a wall. Computers communicate with this
printer only through the remote terminal holder or veĆ
hicle dock. There is no internal paper tray, thus paper
is loaded from a separate compact or flat paper tray
(which holds up to 2.5" or 6 cm of paper) or a box. The
printer mechanism is permanently attached.
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