Intermec PM43 User manual

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Model
DOCUMENT NO.
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PM43 Service Work Instructions
PM43,PM43C
SWIPM43x-000
Page
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Rev
ECN Number
Description
Updated Pages
Change Type
Released by
A
330442
First release
Te Chhang
B
330740
Added cleaning solution for platen rollers and
printhead.
Added internal rewinder and LTS procedure
Te Chhang
PM43
PM43c

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PM43 Service Work Instructions
PM43,PM43C
SWIPM43x-000
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Table of Contents
Section 1............................................................................................................................................................................................ 4
Exploded View................................................................................................................................................................................... 4
PM43 Media Section ......................................................................................................................................................................... 4
Section 2............................................................................................................................................................................................ 5
Exploded View Front Panels Full Touch & ICON ......................................................................................................................... 5
Section 3............................................................................................................................................................................................ 6
Exploded View................................................................................................................................................................................... 6
PM43 Electronics Section.................................................................................................................................................................. 6
TABLE 1: Available Models ................................................................................................................................................................ 6
Exploded View - PM43 Media Section .............................................................................................................................................. 7
Covers - Media Compartment........................................................................................................................................................... 7
Cover –Electronics Compartment .................................................................................................................................................. 10
Front Panel Assembly...................................................................................................................................................................... 11
Platen Roller.................................................................................................................................................................................... 13
Printhead......................................................................................................................................................................................... 14
Print Unit Components ................................................................................................................................................................... 15
Printhead Lift Handle and Pressure Adjust Mechanism.................................................................................................................. 18
Printhead Lift Sensor Assembly....................................................................................................................................................... 20
Printhead Lift Assembly ................................................................................................................................................................. 21
Printhead Lift Arm........................................................................................................................................................................... 22
Media Guide Top Dancer Assembly and Dancer Assembly ............................................................................................................ 23
Media Guide, Bottom Assy.............................................................................................................................................................. 25
Front Media Door Replacement ..................................................................................................................................................... 26
Ribbon Wrinkle Adjustment Mechanism ........................................................................................................................................ 28
Ribbon Adjust Sub Assembly........................................................................................................................................................... 29
Tear Bar........................................................................................................................................................................................... 30
Media Hanger and Edge Guides...................................................................................................................................................... 31
Ribbon Supply Assembly ................................................................................................................................................................. 32
Ribbon Take-up Mechanism ........................................................................................................................................................... 34
PM43 and PM43c Base Assembly & Rubber Feet ........................................................................................................................... 35
Spine................................................................................................................................................................................................ 37
Back Plate........................................................................................................................................................................................ 38
Exploded View - Front Panels, Full Touch & ICON –Components .................................................................................................. 39
PM43 Service (Print) Button (Full Touch and ICON) ....................................................................................................................... 39
USB Cable Assembly........................................................................................................................................................................ 40
Touchless Configuration Unit Assembly with Battery..................................................................................................................... 41
User Interface PCB Assembly .......................................................................................................................................................... 42

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PM43 Service Work Instructions
PM43,PM43C
SWIPM43x-000
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PM43 / PM43c LCD Touch Panel and Display Assembly ................................................................................................................. 44
PM43/PM43c Speaker .................................................................................................................................................................... 47
PM43/PM43c Full Touch & One Button (ICON) Overlays ............................................................................................................... 48
Exploded View - PM43 Electronics Section .................................................................................................................................... 49
Accessories Electronics - Interface and Radio Boards..................................................................................................................... 49
Main Logic Board (MLB) Assembly.................................................................................................................................................. 50
Power Supply Electronics Assembly (Behind the MLB)................................................................................................................... 52
D-Sub Wiring Cable ......................................................................................................................................................................... 54
Ribbon Take Up Gear Mechanism................................................................................................................................................... 55
Front Panel I/O Cable (shown disconnected from the MLB) .......................................................................................................... 56
Kit, Service, Drive Pulley.................................................................................................................................................................. 57
Ribbon & Platen Motor w/Gears, Tensioner , and Drive Belts ....................................................................................................... 58
Internal Rewinder Mechanism........................................................................................................................................................ 60
Rewinder Full Batch Take-UpAssembly........................................................................................................................................... 66
Cutter Assembly .............................................................................................................................................................................. 67
Screws & Torque Settings ............................................................................................................................................................... 69
Print-On-Demand Label Printing System ........................................................................................................................................ 70
Testing............................................................................................................................................................................................. 70

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PM43 Service Work Instructions
PM43,PM43C
SWIPM43x-000
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Section 1
Exploded
View
PM43
Media
Section
No.
Description
See Page
1
Assembly, Door, Media, PM43, SVC
2
Assembly, Cover, EE, PM43
3
Assembly, UI Full Touch / ICON Module, SVC
4
Platen Roller
5
Printhead
6
Print Unit
7
Front Media Door
8
Ribbon Wrinkle Adjustment Mechanism
9
Media Take Bobbin
10
Media Holder
11
Ribbon Supply Mechanism
12
Ribbon Take-up Mechanism
13
Printer Bottom and Feet (4)
14
Printer Spine or Main Deck
15
Printer Back Plate

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PM43 Service Work Instructions
PM43,PM43C
SWIPM43x-000
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Section 2
Exploded
View
Front
Panels
Full Touch
& ICON
No.
Description
See Page
1
Graphic Overlay, Full Touch
2
Display Window
3
LCD Display
4
Assembly, UI Full Touch Module, SVC
5
Front USB Connector and Cable
6,7,8
Print Button Kit including light pipe
9
Touchless Configuration Module and Cable
No.
Description
See Page
1
Graphic Overlay, One-Button ICON
2
Assembly, UI One- Button Module, SVC
3,5,6
Print Button Kit including light pipe
4
Front USB Connector and Cable
7
Touchless Configuration Module and Cable

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PM43 Service Work Instructions
PM43,PM43C
SWIPM43x-000
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Section 3
Exploded
View
PM43
Electronics
Section
No.
Description
See Page
1
Accessory Radio Electronics Assembly
2
Power Supply Electronics Assembly (Behind Main Logic Board)
3
Main Logic Board (MLB) Assembly
4
Ribbon Take Up Reduction Gears
5
Front Panel I/O Cable (shown disconnected from MLB)
6
Drive Motor for Ribbon, Platen, + Gears and Belts
7
Kit, Service, Drive Pulley
8
Rewind Mechanism Electronics
9
Motor for Rewind Full Batch Mechanism
10
Rewind Drive Belt Mechanism
11
Full Batch Rewind Kit, Accessory (items #8, #9, #10 are part of this full batch
rewinder kit)
TABLE 1:
Available
Models
PM43 - Standard Height Printer: Height 11.60” / Width 11.19” / Depth 19.04” / Weight About 34.8 lbs.
PM43C - Compact Height Printer: Height 7.13” Std & 9.94 Mega top” / Width 9.94” / Depth 17.0” & 19.7”
Mega Top - Weight about 28 lbs.
PM43
PM43c

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PM43 Service Work Instructions
PM43,PM43C
SWIPM43x-000
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Section 1
Exploded View - PM43 Media Section
OPERATION:
Covers - Media Compartment
Both PM43 and PM43 offer several different media door options for different printing applications.
Tools Required
Description
Part Number
Nut Driver
7mm
Torx Driver
T20
Parts Required
Item
Part Number
Description
Qty
1
710-125S-001
Assembly Door, Media, PM43, Spare (complete assembly include front and back cover,
hinges, handle, and screws)
1
2
710-189S-001
Assembly Door, Media, PM43c, Spare (complete assembly include front and back cover,
hinges, handle, and screws)
1
3
710-191S-001
Assembly Door, Media, Short, PM43c, Spare (complete assembly include hinges and
screws)
1
4
710-192S-001
Assembly Door, Media, Dome, PM43c, Spare (complete assembly include hinges,
handle, screws, and clear dome cover)
1
5
643-165S-001
Media Window, Spare, PM43
1
6
643-166-001
Media Door Handle, PM43
1
7
203-970-001
Media Door Locking Bracket (accessory item that is available on standard price guide
with installation instructions)
1
Replacing Media Cover
1. Loosen the two screws shown below and pivot the quick release cover hinge 45 degrees so that the cover can be lifted away.
See Figure 1.
Figure 1

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PM43 Service Work Instructions
PM43,PM43C
SWIPM43x-000
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PM43 –Standard PM43c - Standard
PM43c –Short Door PM43c –Dome Door
Replacing Media Window
1. Remove the 5 nut clips that secure the media window and lift the media window away from the media door.
Figure 1 –Clips location & Media Door Locking Bracket Media Window
Media Door Locking Bracket
1. This locking bracket kit is available as an orderable item from standard price guide and it is a customer installable option.
See Figure 1.
1
2
3
4
5
7
Media
Door
Lock

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PM43 Service Work Instructions
PM43,PM43C
SWIPM43x-000
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Replacing Media Door Handle
1. Remove the two torx screws securing the handle and pull the handle away from the media door. See Figure 2.
Figure 2 –Location of torx screws Media Door Handle
6

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PM43 Service Work Instructions
PM43,PM43C
SWIPM43x-000
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OPERATION:
Cover –Electronics Compartment
Tools Required
Description
Part Number
Torx Driver
T20
Parts Required
Item
Part Number
Description
Qty
1
710-128S-001
ASSY COVER, EE, PM43, Spare (complete assembly include screws and hinges)
1
710-148S-001
Assy Cover, EE, PM43c, Spare (complete assembly include screws and hinges)
1
2
1-994059-008
Screw, MRT 4x8 ZP, T20, (14 lbf.in/16 kgf.cm)
4
Electronic Cover Replacement
1. Remove the torx screws (2 on media side and 2 on electronic side) that secure the electronic cover. See Figure 1&2
2. Lift the electronic cover up and away from the printer spine (main deck).
Figure 1 Figure 2
1
2

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PM43 Service Work Instructions
PM43,PM43C
SWIPM43x-000
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OPERATION:
Front Panel Assembly
This printer is available as a Full Touch or ICON front panel printer for both PM43 and PM43c.
Tools Required
Description
Part Number
Torx Driver
T20
Torx Driver
T10
Parts Required
Item
Part Number
Description
Qty
1
705-626S-001
Assy, UI Full Touch Module, Spare, PM43 (complete assembly include mounting screws)
1
2
705-630S-001
Assy, UI Full Touch Module, Spare, PM43c (complete assembly include mounting screws)
1
3
705-627S-001
Module,UI One Button, Assy, Spare, PM43 (complete assembly include mounting screws)
1
4
705-635S-001
Assy, UI, One-Button, Spare, PM43c(complete assembly include mounting screws)
1
Replacing the Front Panel assembly Full Touch and One Button ICON
1. Remove the Media and Electronics covers as shown on pages 7 through 9.
2. Remove the two M4 x 5 screws on the front panel media side, see Figure 1. For PM43c printer, the access door will
need to be removed first. See page 26 on how to remove the access door.
3. Remove the screw on the Electronics side top side, see Figure 2
4. Unplug P16 UI USB and P20 Touchless MLB Connectors, see Figure 3
5. Unplug the main front panel to MLB ribbon able connector, see Figure 4
6. Remove the Gnd Wire (3) and release two locking taps (1 & 2) Figure 5 and pull the front panel out
7. Replace with the new front panel by reversing the order of removal instructions
Figure 1 Figure 2
Figure 3 Figure 4

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PM43 Service Work Instructions
PM43,PM43C
SWIPM43x-000
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Figure 5
PM43 PM43c
PM43 PM43c
1
2
2
2
USB Ground Wire

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PM43 Service Work Instructions
PM43,PM43C
SWIPM43x-000
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OPERATION:
Platen Roller
This printer has a customer replaceable platen roller and a spare platen roller carrier for both PM43 and PM43c. Both printer
models share the same platen roller assembly.
The spare platen roller carrier intended use is to contain a ready to use spare platen roller, which is not include in the printer,
for replacement with minimal down time.
Tools Required
Description
Part Number
None Required
Parts Required
Item
Part Number
Description
Qty
1
710-118S-001
Platen Roller Assembly, Spare (complete assembly include latch, clips,
bearings, and washers)
1
2
203-994-001
Linerless Roller, Accessory Kit, PM43 (kit include installation instruction)
1
Platen Roller Assembly Replacement
1. Raise or open the Printhead
2. Rotate the platen roller latch clockwise to detach the platen roller assembly from the printer and pull the platen roller away
from the printer. See Figure 1.
3. Insert the replacement platen roller into the printer and secure it by turning the latch counterclockwise.
Figure 1 Figure 2 –Platen Roller Carrier Platen Roller Assembly
Cleaning Platen Rollers
Recommended that the installed platen rollers be cleaned. To clean the platen roller, the following are needed:
• Silicone cleaning fluid
• Lint-free cleaning cloth
• Thermal printhead cleaning swab, wipe, or pen
1

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PM43 Service Work Instructions
PM43,PM43C
SWIPM43x-000
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OPERATION:
Printhead
This printer has a customer replaceable printhead for both PM43 and PM43c.
The printer firmware can detect new printhead and retrieve the printhead information including part number and serial
number of the printhead.
Tools Required
Description
Part Number
Isopropyl alcohol solution
Parts Required
Item
Part Number
Description
Qty
1
710-129S-001
THP, 203 dpi 4”, Assy Spare PM43
1
710-179S-001
THP, 300 dpi 4”, Assy Spare PM43
1
710-180S-001
THP, 406 dpi 4”, Assy Spare PM43
1
Printhead Assembly Replacement
1. Turn the printhead lift lever counterclockwise to raise the printhead
2. Detach the magnetic pressure arm from the printhead bracket and disconnect the two cables from the printhead as you
remove it from the printer. See Figure 1.
3. Connect the two printhead cables to the new printhead
4. As you insert the new printhead bracket into the printer, make sure the metal arms on the printhead go around the
magnetic pressure arm. Attach the magnetic pressure arm to the printhead.
Figure 1 Thermal Printhead
Cleaning Printhead
Recommended that the installed printhead be cleaned. To clean the printhead, the following are needed:
• Silicone cleaning fluid
• Lint-free cleaning cloth
• Thermal printhead cleaning swab, wipe, or pen
1
Printhead Cables
Magnetic Pressure Arm

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PM43,PM43C
SWIPM43x-000
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OPERATION:
Print Unit Components
This section covers the replacement and installation of the print unit assembly that has several components. This section
addresses the bottom base print mechanism and the printhead adjustment assembly. The spare bottom base print mechanism
does not include the media guide assembly and sensor.
Tools Required
Description
Part Number
Torx Driver
T10
Torx Driver
T20
Parts Required
Item
Part Number
Description
Qty
1
522-614S-001
Bottom, Base Print Mech, Spare, PM43 (include 1-994059-012)
1
2
710-106S-001
THP, Pressure Adj Assy, Spare, PM43 (complete assembly)
1
3
1-994059-012
Screw, MRT 4x12 ZP (14 lbf.in/16 kgf.cm)
4
4
808-002-000
Cable, Tie, White, Locking, 4inch
1
Bottom Base Print Mechanism Replacement
1. Turn the printhead lift lever counterclockwise to raise the printhead. See page 13 on the direction of printhead lift lever.
2. Remove the platen roller assembly. See page 12 on how to remove the platen roller assembly.
3. Remove the drive pulley to access the torx screw underneat. See page 58 on how to remove drive pulley.
4. Remove the 4 torx screws securing the bottom base print mechanism assembly
IMPORTANT!!:Make note of the guide posts and position of media guide assembly adjustment lever as you pull the print
mechanism away from the spine (main deck). See Figure 2.
5. Remove the tear bar and reverse the procedure for installation of new print mechanism assembly
Figure 1 –Location of torx securing the print mechanism assembly
4
3

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PM43,PM43C
SWIPM43x-000
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Bottom Base Print Mechanism TPH Pressure Adjust
(Does not include tear bar and screws as shown)
Printhead Pressure Adjust Assembly Replacement
1. Turn the printhead lift lever counterclockwise to raise the printhead. See page 13 on the direction of printhead lift lever.
2. Remove the 5 torx screws securing the printhead pressure adjust assembly. See Figure 2 on location of torx screws.
3. Prior to removing the printhead pressure adjust assembly, it is IMPORTANT to note the position of the crank lever and guide
posts. See Figure 3, Figure 4, and Figure 5.
4. Reverse the procedure for installing the replacement printhead pressure adjust assembly.
Figure 2 –Printhead Pressure Adjust Assembly
1
2
Guide posts
Media Guide
Adjustment lever
2
x5

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PM43,PM43C
SWIPM43x-000
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Figure 3 Figure 4
Figure 5
Crank Lever
Position

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PM43,PM43C
SWIPM43x-000
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OPERATION:
Printhead Lift Handle and Pressure Adjust Mechanism
This section cover the replacement of printhead lift handle and pressure adjust assembly. The printhead lift handle is used to
release the media (label) and ribbon for replacement. The pressure adjust assembly is part of the printhead adjust assembly to
adjust the printhead pressure against the platen roller for different media thickness.
The printhead pressure adjust assembly has to be removed first prior to removing the printhead lift handle and pressure adjust
assembly.
Tools Required
Description
Part Number
Torx Driver
T10
Parts Required
Item
Part Number
Description
Qty
1
710-107S-001
THP, Pressure,Adj, Sub,Assy, Spare PM43 (include 800-619-010)
1
2
1-994059-012
Screw, MRT 4x12 ZP (14 lbf.in/16 kgf.cm)
2
3
800-619-010
Screw MRT 3X10 FBZ, Nylon Patch (-5 lbf.in/6 kgf.cm)
1
Printhead Lift Handle
1. Remove the printhead pressure assembly by following the procedure pages 14 through 16.
2. Remove the torx securing the printhead lift handle with a Torx driver T10 as shown on Figure 1 and remove the printhead
Lift handle away from the printhead pressure adjust assembly. It is important to make note on how the printhead lift handle
is attached to the pressure adjust assembly as shown on Figure 2.
Figure 1 –Printhead Lift Lever Figure 2
Pressure Adjust Assembly Replacement
1. Remove the printhead pressure assembly by following the procedure pages 14 through 16.
2. Remove the 2 torx screws securing the pressure adjust holder against pressure adjust assembly as shown on Figure 3 and lift
the pressure adjust holder away to remove the pressure adjust assembly for replacement. It is important to note the
fittings as shown on Figure 4.
3. Reverse the procedure for installing replacement of pressure adjust assembly.
3

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PM43,PM43C
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Figure 3 Figure 4
Pressure Adjust Assembly
Pressure Adjust
Holder
1
2

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PM43,PM43C
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OPERATION:
Printhead Lift Sensor Assembly
Printhead lift sensor senses when the printhead lifted. This printhead lift sensor assembly is used on both PM43 and PM43c.
Tools Required
Description
Part Number
Torx Driver
T10
Torx Driver
T20
Parts Required
Item
Part Number
Description
Qty
1
236-261S-130
ASSY, CABLE, HEADLIFT SENSOR, Spare, PM43 (include 1-994058-010)
1
2
1-994058-010
Screw MRT 3X10 FBZ (-5 lbf.in/6 kgf.cm)
2
Printhead Lift Sensor Assembly Replacement
1. Remove the 2 torx screws securing the headlift sensor assembly. See Figure 1.
2. Unplug the sensor cable assembly from the MLB and lift the headlift sensor away
3. Reverse the procedure to install replacement headlift sensor assembly
Figure 1
Headlift Sensor Assembly
2