Intermec UVE 10 PB21 User manual

PB21 |PB31
Mobile Receipt Printer
User Guide
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ii PB21 and PB31 Mobile Receipt Printer User Guide
Intermec by Honeywell
16201 25th Ave W
Lynnwood, WA 98087
The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Inc.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Inc.
Copyright © 2009–2016 Intermec, Inc., Honeywell International Inc. All rights reserved.
For patent information, see www.hsmpats.com.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation
in the United States and/or other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.
Wi-Fi is a registered certification mark of the Wi-Fi Alliance.
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PB21 and PB31 Mobile Receipt Printer User Guide iii
Document Change Record
This page records changes to this document. The document was
originally released as Revision 001.
Version
Number Date Description of Change
005 3/2016 Updated the printer voltage specification.
Included information to support the new radio:
•Added the topic “Determining Which Radio Is
Installed in Your Printer” and removed all specific
procedures for configuring security.
•Added the topic, “Differences in Wireless
Communications Settings.”
004 4/2013 Updated the section about the card readers. Updated
the procedure to set up Bluetooth communications.
Added information about the AC18 charger to the
troubleshooting table. Updated media specifications
in Appendix A. Added the cleaning pen to the list of
accessories.
003 5/2011 Revised battery information.
Added procedures for configuring wireless network
with PrintSet.
002 1/2010 Revised to add information for the magnetic stripe
reader, smart card reader, and upgrading the firmware.
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iv PB21 and PB31 Mobile Receipt Printer User Guide
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Contents
PB21 and PB31 Mobile Receipt Printer User Guide v
Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Product Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Contact Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix
Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Product Service and Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Send Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
1Using the PB21 and PB31 Mobile Receipt Printer. . . . . . . . . . . . . . . . . . . . . 1
Introducing the PB21 and PB31 Mobile Receipt Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Identifying the Parts of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Understanding the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Understanding the Printer Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Changing the Printer Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Understanding the Printer Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Understanding the Backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Using the Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Installing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Charging the Batteries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Understanding the Battery Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Extending Battery Life. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Loading Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Using the Card Readers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Understanding the Display Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Understanding Ready Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Understanding Information Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Understanding Pause Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Understanding Setup Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Understanding Error Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Understanding Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Changing Configuration Settings from the Display . . . . . . . . . . . . . . . . . . . . . . . . .24
Printing a Test Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
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Contents
vi PB21 and PB31 Mobile Receipt Printer User Guide
2 Configuring the PB21 and PB31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Connecting the Printer to Your PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Connecting the Printer Through the USB Interface . . . . . . . . . . . . . . . . . . . . . . . . .28
Connecting the Printer Through the Serial Port . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Connecting the Printer to Your Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Setting Up Bluetooth Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Setting Up 802.11 Radio Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Determining Which Radio Is Installed in Your Printer . . . . . . . . . . . . . .33
Setting Up the Printer for Wireless Communications Using PrintSet .34
Configuring the Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Changing Wi-Fi Configuration Settings from PrintSet . . . . . . . . . . . . . . . . . . . . . . 35
Changing Configuration Settings Using the Command Line . . . . . . . . . . . . . . . . 35
Changing Configuration Settings from the Printer Home Page . . . . . . . . . . . . . . 35
Changing Configuration Settings Using SmartSystems . . . . . . . . . . . . . . . . . . . . . 36
Upgrading the Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Upgrading the Printer Firmware Using PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Upgrading the Printer Firmware Using the Printer Home Page . . . . . . . . . . . . . . .38
Upgrading Printer Firmware Using SmartSystems . . . . . . . . . . . . . . . . . . . . . . . . . .41
Upgrading the Printer Firmware Using a Communications Program . . . . . . . . .41
Downloading Fonts and Graphics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
3 Troubleshooting and Maintaining the PB21 and PB31 . . . . . . . . . . . . . 45
Troubleshooting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Contacting Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Understanding Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Troubleshooting Printer Problems and Finding Solutions . . . . . . . . . . . . . . . . . . .48
Troubleshooting Communication Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Using the Line Analyzer in Fingerprint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Using Dump Mode in IPL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Resetting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Cleaning the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Cleaning the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Cleaning the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Cleaning the Printer Exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Cleaning the Printer Media Compartment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
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Contents
PB21 and PB31 Mobile Receipt Printer User Guide vii
A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
RS-232 Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
USB Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Differences in Wireless Communications Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
B Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Factory Default Settings (Fingerprint Printers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Factory Default Settings (IPL Printers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Factory Default Settings (ESC/P Printers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
C IPL and Fingerprint Setup Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
IPL Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Fingerprint Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77
I Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
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Contents
viii PB21 and PB31 Mobile Receipt Printer User Guide
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Before You Begin
PB21 and PB31 Mobile Receipt Printer User Guide ix
Before You Begin
This section provides you with safety information, technical support
information, and sources for additional product information.
Safety Information
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.
This section explains how to identify and understand warnings,
cautions, and notes that are in this document.
Product Identification
The machine labels are attached to the underside of the printer and
contain information on type, model, serial number, and AC voltage.
This document provides warnings regarding personal safety during
operation of the printer.
Contact Customer Support
To search our knowledge base for a solution or to log in to the
Technical Support portal and report a problem, go to
www.hsmcontactsupport.com.
Warning: A warning alerts you of an operating procedure,
practice, condition, or statement that must be strictly observed to
avoid death or serious injury to the persons working on the
equipment.
A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to prevent
equipment damage or destruction, or corruption or loss of data.
Note: Notes either provide extra information about a topic or contain
special instructions for handling a particular condition or set of
circumstances.
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Before You Begin
x PB21 and PB31 Mobile Receipt Printer User Guide
For our latest contact information, see www.honeywellaidc.com/
locations.
Warranty Information
To understand the warranty for your Honeywell product, visit the
Honeywell website at www.honeywellaidc.com and click Resources
> Warranty.
Product Service and Repair
Honeywell International Inc. provides service for all of its products
through service centers throughout the world. To find your service
center, go to www.honeywellaidc.com and select Support > Contact
Support > Service and Repair. Contact your service center to obtain
a Return Material Authorization number (RMA #) before you return
the product.
To obtain warranty or non-warranty service, return your product to
Honeywell (postage paid) with a copy of the dated purchase record.
Send Feedback
Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please
contact the Technical Communications department directly at
ACSHSMTechnicalCommuni[email protected].
Who Should Read This Manual
This user guide is for the person who is responsible for installing,
configuring, and maintaining the PB21 and PB31 printers.
This guide provides you with information about the features of the
PB21 and PB31, and how to install, configure, operate, maintain, and
troubleshoot them.
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1
1
Using the PB21 and PB31 Mobile Receipt
Printer
Use this chapter to familiarize yourself with the PB21 and
PB31 mobile receipt printer. This chapter contains these
sections:
•Introducing the PB21 and PB31 Mobile Receipt
Printers
•Using the Batteries
•Loading Media
•Using the Card Readers
•Understanding the Display Modes
•Printing a Test Page
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Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer
2 PB21 and PB31 Mobile Receipt Printer User Guide
Introducing the PB21 and PB31 Mobile Receipt
Printers
The PB21 and PB31 are rugged mobile receipt printers that are
designed for use with Intermec mobile computers, Intermec vehicle
mount computers, and SF51 and SR61 scanners. The PB21 uses
50.8 mm (2 in) media and the PB31 uses 76.2 mm (3 in) media.
The PB21 and PB31 provide:
•print resolution of 203 dpi.
•print speeds of up to 101.6 mm per second (4 ips).
•802.1 b/g or Bluetooth radio options.
What’s New
This version of the user guide includes these changes:
•Added the topic “Determining Which Radio Is Installed in
Your Printer” on page 33 and removed all specific procedures for
configuring security.
•Added the topic, “Differences in Wireless Communications
Settings” on page 63.
Note: Unless otherwise noted, this manual uses the term “printer” to
refer to both the PB21 and PB31 printers.
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Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer
PB21 and PB31 Mobile Receipt Printer User Guide 3
Identifying the Parts of the Printer
Use this illustration to familiarize yourself with some of the features
of the printer.
PB21 and PB31 : This illustration shows the important features of the printer. A
weather-resistant flap protects the communications ports and the external
power connector.
Understanding the Control Panel
The printer control panel contains four buttons, a liquid crystal
display (LCD), and one LED indicator. Use the four buttons to
navigate the menu system and perform functions on the PB21 and
PB31 printer.
Printer Control Panel
Ready-to-Work indicator
Smart card reader Media cover
release button
Feed button
Standby
button
Information
button Setup
button
Magnetic stripe
reader
OK
SETUP:
SER-COM
Standby button Info button
Feed button Setup button
Ready-to-Work
indicator
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Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer
4 PB21 and PB31 Mobile Receipt Printer User Guide
All of the buttons can act as “soft keys,” which means that the
function of each button depends on the state of the printer. A small
icon appears in the screen next to the button to indicate the function
it performs.
How to Use the PB21 and PB31 Buttons
Name Button Function
Feed Press to advance the media. The amount of media that
feeds is dependent on the type of media you are using.
It will advance by 5 mm (0.2 inch), or feed a configured
length of media based on your media and settings.
If the printer is printing, pressing this button causes
the printer to pause. Press the button again to resume
printing.
Setup Press to display the Setup menu. With ESC/P firmware,
press and hold to cancel printing.
Standby
(Power)
Press to put the printer in Standby mode. In Standby
mode, power to the radio, the display, and the
backlight are turned off.
Press to turn the printer back on and put in Ready
mode.
Info Press to display a summary of network connection
information and error conditions. Each setting in the
summary information displays on the screen for five
seconds.
In Fingerprint and IPL, press this button in Pause
mode to cancel the print job. The Info button is
unavailable in ESC/P.
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Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer
PB21 and PB31 Mobile Receipt Printer User Guide 5
There is only one LED on the printer: the Ready-to-Work™indicator.
Understanding the Soft Keys
Button Soft Keys Description
•Moves up one level in the menu system. This soft
key appears in Setup mode.
•Increases the value of a number when editing
settings such as an IP address. This soft key
appears in Setup mode.
•Pauses the printing job. This icon appears only
when you are printing.
Exit Setup mode and return to Ready mode.
Moves through the settings at the same level in the
menu system.
•Moves down one level in the menu system and
saves changes to a setting.
•Exits a printing job or exits Information mode.
Understanding the Ready-to-Work Indicator
Indicator State Description
Off One of several conditions:
•The printer is in Standby mode.
•The printer is in Info mode.
•The printer is in Setup mode.
On The printer is turned on and operating.
Blinking One of several conditions:
•The printer is out of paper.
•The media cover is open.
•There is a printer error that requires you to perform an
action. For a list of possible problems, see
“Troubleshooting the Printer” on page 46.
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Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer
6 PB21 and PB31 Mobile Receipt Printer User Guide
Understanding the Printer Language
Your printer comes with Intermec Printer Language (IPL),
Fingerprint, ESC/P, ZSim, and the ability to run any of the printer
command languages. The language you select affects the
functionality of the printer and how you interact with it.
The printer displays the current firmware type and version in Ready
mode.
Printer Running IPL Firmware
The first time you turn on the printer, you select the printer language
to run on the printer. The language you select automatically runs each
time you turn on your printer.
To select the printer language
1Turn on the printer.
2Press the appropriate button to select a language.
IPL 12.0.0
FP
IPL
ESCP
ZSIM
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Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer
PB21 and PB31 Mobile Receipt Printer User Guide 7
Changing the Printer Language
You can change the printer command language using PrintSet, the
printer home page, a communications program like HyperTerminal,
or the printer display.
To change the printer language using PrintSet
1Connect your printer to your PC using a serial cable. For help, see
“Connecting the Printer Through the Serial Port” on page 29.
2Start PrintSet. The Intermec PrintSet dialog box appears.
3Under My Printers, click the printer you want to work with.
4Click Printer >Language Wizard. The Language Wizard appears.
5Follow the prompts for the Language Wizard to change the
language for your printer.
To change the printer language using Fingerprint and a
communications program
1Connect your printer to your PC using a serial cable. For help, see
“Connecting the Printer Through the Serial Port” on page 29.
2Start a communications program like HyperTerminal.
3Send the enable administrator rights command:
run “su -p pass admin
4Send the run command to change the printer language to IPL:
setlanguage IPL -r
To change the printer language using IPL and a communications
program
1Connect your printer to your PC using a serial cable. For help, see
“Connecting the Printer Through the Serial Port” on page 29.
2Start a communications program like HyperTerminal.
3Send the enable administrator rights command:
<STX><ESC>.y, su -p pass admin <ETX>
4Send the run command to change the printer language:
<STX><EXC> .y,setlanguage FP -r<ETX>
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Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer
8 PB21 and PB31 Mobile Receipt Printer User Guide
To change the printer language using ESC/P and a communications
program
1Connect your printer to your PC using a serial cable. For help, see
“Connecting the Printer Through the Serial Port” on page 29.
2Start a communications program like HyperTerminal.
3Enter U-shell. Press the ESC key and type:
{SYS:USH}
4Send the enable administrator rights command:
su -p pass admin
5Send the run command to change the printer language:
setlanguage IPL -r
To change the printer language using the display and Fingerprint
1Press the Setup button. The Setup menu system appears
2Press until you reach Print Defs.
3Press to enter the Print Defs menu system.
4Press until you reach CMD Language.
5Press to enter the CMD Language menu system.
6Press until you see the language of you want to select.
7Press to select the language.
8Cold boot the printer:
aRemove the printer battery.
bReplace the printer battery.
cTurn the printer on.
To change the printer language using the display and IPL
1Press the Setup button. The Setup menu system appears.
2Press until you reach Test/Service.
3Press to enter the Test/Service menu system.
4Press until you reach CMD Language.
5Press to enter the CMD Language menu system.
6Press until you see the language of you want to select.
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Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer
PB21 and PB31 Mobile Receipt Printer User Guide 9
7Press to select the language.
8Cold boot the printer:
aRemove the printer battery.
bReplace the printer battery.
cTurn the printer on.
To change the printer language using the display and ESC/P
1Make sure the printer is in Ready mode.
2Turn the printer off.
3Open the media door.
4Press and hold the Feed and Power buttons until the display
shows “Close Printer Door.”
5Press until you reach CMD Language.
6Press .
7Press and hold the Power button until the different command
languages scroll automatically.
8Press to select the printer language you want to select.
The printer reboots automatically.
Understanding the Printer Sounds
The printer plays sounds when certain actions occur.
Understanding the Printer Sounds
Sound Occurs When:
Power •You insert a battery in the printer.
•The printer starts charging the battery.
•You plug in the AC adapter.
Hardware •You open the media door.
•You close the media door.
•You insert a cable.
Button You press any of the printer buttons.
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Chapter 1 — Using the PB21 and PB31 Mobile Receipt Printer
10 PB21 and PB31 Mobile Receipt Printer User Guide
Understanding the Backlight
The screen backlight on the printer behaves the same way as a screen
saver on your PC. After a set amount of time elapses without any user
interaction, the backlight goes off. The screen backlight turns on
when:
•the printer begins printing.
•you press a button.
•you connect the printer to external power.
•you are communicating with or sending data to the printer.
You can change the amount of time to have elapse before the
backlight turns off using the Setup menu. Options for backlight are
always off, always on, 5 seconds, 10 seconds, 20 seconds, 30 seconds,
or 60 seconds.
Using the Batteries
The printer uses a rechargeable 7.4 V 2300 mAh lithium-ion battery
(Model AB27) for power. You must fully charge the battery before you
can use the printer. The battery retains a charge for up to five days
when the printer is in Standby mode.
A fully charged battery can usually print over 300 6-inch labels (PB31)
or 500 6-inch labels (PB21) at 25% print density. When the printer
reports low battery, it can usually print over 50 6-inch labels at 10%
print density. The number of labels you can print varies depending on
these factors:
•Age of the battery
•Temperature and humidity of the operating environment
Error •The printer cannot feed paper or print a job because of
a hardware issue such as the media door open, a paper
jam, or there is no media.
•An error occurs such as a paper jam, a print error, or the
printer is out of range.
Understanding the Printer Sounds (continued)
Sound Occurs When:
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