Intermec PR2 User manual

PR2|PR3
Mobile Receipt Printer
User Manual

ii PR2 and PR3 Mobile Receipt Printer User Manual
Intermec Technologies Corporation
Worldwide Headquarters
6001 36th Ave.W.
Everett, WA 98203
U.S.A.
www.intermec.com
The information contained herein is provided solely for the purpose of allowing customers to
operate and service Intermec-manufactured equipment and is not to be released, reproduced, or
used for any other purpose without written permission of Intermec Technologies Corporation.
Information and specifications contained in this document are subject to change without prior
notice and do not represent a commitment on the part of Intermec Technologies Corporation.
© 2012 by Intermec Technologies Corporation. All rights reserved.
The word Intermec, the Intermec logo, Norand, ArciTech, Beverage Routebook, CrossBar,
dcBrowser, Duratherm, EasyADC, EasyCoder, EasySet, Fingerprint, i-gistics, INCA (under license),
Intellitag, Intellitag Gen2, JANUS, LabelShop, MobileLAN, Picolink, Ready-to-Work, RoutePower,
Sabre, ScanPlus, ShopScan, Smart Mobile Computing, SmartSystems, TE 2000, Trakker Antares,
and Vista Powered are either trademarks or registered trademarks of Intermec Technologies
Corporation.
There are U.S. and foreign patents as well as U.S. and foreign patents pending.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation
in the United States and/or other countries.
Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A.

Contents
PR2 and PR3 Mobile Receipt Printer User Manual iii
Contents
Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Warranty Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi
Send Feedback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Who Should Read This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Related Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Patent Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii
1 About the Printers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
About the PR2 and PR3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Printer Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About the Status LEDs and Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
About the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Install the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
How to Charge the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
About Printer Power Modes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
About Printer Command Languages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Set the Command Language Using PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Load Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Read Magnetic Stripe Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Printer Options and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Contents
iv PR2 and PR3 Mobile Receipt Printer User Manual
2 Connect and Configure the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
About Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Install Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Connect the Printer with USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About Bluetooth Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Configure Bluetooth Communications Using PrintSet . . . . . . . . . . . . . . . . . . . . . .16
Connect to a Bluetooth Scanner. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Connect to a Bluetooth Mobile Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Configure the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
3 Troubleshoot and Maintain the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Call Product Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Printer Configuration and Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Get Printer Information Using PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
About the Printer Test Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Test Label Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Print a Test Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Problems and Possible Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
How to Restore Default Settings to the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Restore Default Settings Using the Printer Buttons . . . . . . . . . . . . . . . . . . . . . . . . . 25
Restore Default Settings Using PrintSet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
About Firmware Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Upgrade Firmware Using PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Clean the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Replace the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
A Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Printer Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Before You Begin
PR2 and PR3 Mobile Receipt Printer User Manual v
Before You Begin
This section provides you with safety information, technical support
information, and sources for additional product information.
Safety Information
Your safety is extremely important. Read and follow all warnings and
cautions in this document before handling and operating Intermec
equipment. You can be seriously injured, and equipment and data can
be damaged if you do not follow the safety warnings and cautions.
This section explains how to identify and understand warnings,
cautions, and notes that are in this document.
Safety Precautions
•Read and review this manual carefully before connecting the
printer.
•Because moving parts are exposed when the cover is open, make
sure the cover is closed before you operate the printer.
•Do not spray the printer with water. If you are using a hose to
clean the premises in an industrial environment, remove the
printer or carefully protect it from spray and moisture.
•You must implement both hardware and software safety
precautions to prevent the possibility of undefined system states.
A warning alerts you of an operating procedure, practice,
condition, or statement that must be strictly observed to avoid
death or serious injury to the persons working on the equipment.
A caution alerts you to an operating procedure, practice,
condition, or statement that must be strictly observed to prevent
equipment damage or destruction, or corruption or loss of data.
Note: Notes either provide extra information about a topic or contain
special instructions for handling a particular condition or set of
circumstances.

Before You Begin
vi PR2 and PR3 Mobile Receipt Printer User Manual
•You must make sure that dangerous conditions cannot occur
under any circumstances, even for a brief period of time.
•Observe all safety and accident prevention regulations applicable
to your specific region and application.
•The fuse must only be replaced with the same type of fuse with the
same rating to ensure continued protection against the risk fire.
Global Services and Support
Warranty Information
To understand the warranty for your Intermec product, visit the
Intermec website at www.intermec.com and click Support >
Returns and Repairs > Warranty.
Web Support
Visit the Intermec website at www.intermec.com to download our
current manuals (in PDF).
Visit the Intermec technical knowledge base (Knowledge Central) at
www.intermec.com and click Support > Knowledge Central to
review technical information or to request technical support for your
Intermec product.
Warning: Do not put your fingers inside the print mechanism
when the power is on.
Caution: The battery pack used with this product may ignite,
create a chemical burn hazard, explode, or release toxic materials
if mistreated. Do not incinerate, disassemble, or heat above
80 °C (176 °F). Do not short circuit; may cause burns. Keep away
from children.
Use of incorrect battery pack may present risk of fire or
explosion. Promptly dispose of used battery pack according to
the instructions.

Before You Begin
PR2 and PR3 Mobile Receipt Printer User Manual vii
Send Feedback
Your feedback is crucial to the continual improvement of our
documentation. To provide feedback about this manual, please
contact the Intermec Technical Communications department directly
at T[email protected].
Telephone Support
In the U.S.A. and Canada, call 1-800-755-5505.
Outside the U.S.A. and Canada, contact your local Intermec
representative. To search for your local representative, from the
Intermec website, click About Us > Contact Us.
Who Should Read This Manual
This user manual is for the person who is responsible for configuring,
operating, and maintaining the PR2 and PR3 printers.
This document provides you with information about the features of
the printer, and how to configure, operate, maintain, and
troubleshoot it.
Before you work with the printer, you should be familiar with your
printer command language and general printing setup. If you are
going to use the printer in a Wi-Fi network, you should be familiar
with your network and general networking terms, such as IP address.
Related Documents
The Intermec website at www.intermec.com contains our documents
(as .pdf files) that you can download for free.
To download documents
1Visit the Intermec website at www.intermec.com.
2Click the Products tab.
3Using the Products menu, navigate to your product page. For
example, to find the PR3 product page, click Printers >Mobile
Printers >PR3.
4Click the Manuals tab.

Before You Begin
viii PR2 and PR3 Mobile Receipt Printer User Manual
If your product does not have its own product page, click Support >
Manuals. Use the Product Category, the Product Family, and the
Product fields to find your documentation.
Patent Information
Product is covered by one or more of the following patents:
5,110,226; 5,180,232; 5,186,558; 5,206,662; 5,473,984; 5,484,991;
5,488,223; 5,542,487; 5,5486,88; 5,562,034; 5,564,841; 5,581,293;
5,593,238; 5,601,373; 5,623,297; 5,625,399; 5,625,401; 5,638,106;
5,693,931; 5,714,995; 5,746,521; 5,751,330; 5,781,708; 5,803,635;
5,841,954; 5,853,252; 5,859,656; 5,890,817; 5,897,255; 5,915,864;
5,915,865; 5,927,876; 5,940,107; 5,946,020; 5,988,898; 6,015,241;
6,023,284; 6,025,861; 6,042,279; 6,068,418; 6,068,420; 6,088,049;
6,092,940; 6,099,176; 6,126,348; 6,146,030; 6,151,055; 6,175,376;
6,189,788; 6,203,131; 6,210,054; 6,232,994; 6,283,651; 6,345,920;
6,350,071; 6,462,765; 6,505,982; 6,585,437; 6,618,162; 6,665,089;
6,685,371; 6,732,451; 6,791,591; 6,802,659; 7,245,227; 7,274,384;
7,324,125; 7,329,449; 7,338,914; 7,450,265.
There may be other U.S. and foreign patents pending.

1
1
About the Printers
This chapter introduces the PR2 and PR3 printers and includes
descriptions of printer features and basic operation.

Chapter 1 — About the Printers
2 PR2 and PR3 Mobile Receipt Printer User Manual
About the PR2 and PR3
The PR2 and PR3 are small, light-weight, durable mobile receipt
printers that fit easily into your work environment. You can connect
the printers to mobile computers, scanners, or desktop PCs. Both
printers are available with an optional integrated PCI-compatible
Magnetic Stripe Reader (MSR) to securely capture payments and
immediately provide receipts.
Additional features include:
•Print speeds of up to 3 ips (203 dpi)
•Multiple, selectable printer languages: CSim, XSim, and ESC/P
•Bluetooth radio module
•Full-speed USB device port for connecting to a desktop PC
•A wide range of accessories
Printer Features
Use this illustration to familiarize yourself with the PR2 and PR3.
Printer Features
Most of the illustrations in this manual show the PR3 printer, but the
information is the same for the PR2 printer unless otherwise noted.
Power button
Status LEDs
Magnetic Stripe Reader
(optional)
Media door
Status icons
Print button
Power and
USB ports
Media door latch
(2 places)

Chapter 1 — About the Printers
PR2 and PR3 Mobile Receipt Printer User Manual 3
About the Status LEDs and Icons
The printer has three LEDs and two icons to communicate status.
Status LEDs and Icons
LED or Icon Name Status
Magnetic Stripe
Reader
Indicates if a card was successfully read:
•Blinks green three times: card
successfully read
•Blinks red one time: card not
successfully read
Intermec Ready-
to-Work®
indicator
Indicates if the printer is ready to print
•Steady blue: Printer is ready
•Blinking blue: Printer is on but not
ready (connected to a power source
but no battery installed, or there is a
critical error)
•Off: Printer is not ready (Off or in
Deep Sleep mode)
Battery Status
ConnectivityCritical Error
Intermec
Ready-to-Work
indicator
Magnetic Stripe
Reader

Chapter 1 — About the Printers
4 PR2 and PR3 Mobile Receipt Printer User Manual
Battery Status Indicates battery charging:
•Steady green: More than 95% charged
•Blinking green: 60% to 95% charged
•Steady red: 0% to 60% charged
•Blinking amber: Battery error
•Steady amber: Battery is out of
charging temperature range
•Blinking red (not charging): Low
battery
Connectivity Indicates data transfer:
•Blinking white: Sending or receiving
data
•Off: Not sending or receiving data
Critical Error Indicates an error state or upgrade
process:
•Steady red: Out of media, next label
not found, test feed not done, test feed
failed, door open, printhead not
detected, printhead too hot, or motor
too hot
•Off: Printer is operating normally
Status LEDs and Icons (continued)
LED or Icon Name Status
Note: While you use the printer, the LEDs and icons also turn on, turn
off, or blink in different combinations to indicate additional status
information, such as power mode or firmware upgrade status.

Chapter 1 — About the Printers
PR2 and PR3 Mobile Receipt Printer User Manual 5
About the Buttons
The printer has two buttons that control how the printer operates.
You can also press and release the buttons in different sequences for
different durations to perform additional printer operations, such as
change power mode or print a test label.
Power Button and Print Button
Button Operation
Power •Turns the printer on and off
•Moves the printer in and out of different power modes
Print •Feeds media
•Pauses printing
•Prints
Print buttonPower button
Note: The exact behavior of the Print button is determined by the
printer command language.

Chapter 1 — About the Printers
6 PR2 and PR3 Mobile Receipt Printer User Manual
About the Battery
The printer uses a rechargeable lithium-ion battery (Model 1013AB01
or 1013AB02) for power. You must fully charge the battery before you
can use the printer.
Install the Battery
1Swing the belt clip so that it does not block the battery
compartment.
Note: For the printer to work, a battery must always be installed in the
printer.
Caution: Use Intermec Model 1013AB01 or 1013AB02 battery
only. Use of another battery may present a risk of fire or
explosion.
The Model 1013AB01 or 1013AB02 battery may present a fire or
chemical burn hazard if mistreated. Do not disassemble, heat
above 100 °C (212 °F), or incinerate. Dispose of used batteries
promptly. Keep away from children.

Chapter 1 — About the Printers
PR2 and PR3 Mobile Receipt Printer User Manual 7
2Insert the battery into the battery compartment and push down
on the battery until it snaps into place.
How to Charge the Battery
You can charge a battery after a partial discharge without affecting
the original battery capacity. Depending on which accessory you use,
you charge the battery installed in the printer or just charge the
battery.
For more information, see the charging accessory instructions.
Battery Charging Methods
Accessory Battery Installed?
Maximum Charge
Time
AC Adapter Yes 4 hours
DX2 Dual Dock or DX4 Quad Dock Yes
No
6 hours
6 hours
AE38 Vehicle Power Adapter Yes 4 hours

Chapter 1 — About the Printers
8 PR2 and PR3 Mobile Receipt Printer User Manual
About Printer Power Modes
The printer moves between different power modes to conserve battery
power. To move to Normal mode from any other mode, press the
Power button.
About Printer Command Languages
The printer supports these command languages:
•ESC/P (Epson Standard Code for Printers command language)
(default). For more information, see the ESC/P Command Reference
Manual.
•CSim (CPCL command language simulator). For more
information, see the CSim Command Reference Manual.
•XSim (ExPCL command language simulator). For more
information, see the XSim Command Reference Manual.
Power Mode Description
Off All electronics are off, and the printer is not consuming
any power. You can only move to Off mode from Normal
mode.
Normal The printer and the radio are on. The printer moves to
Deep Sleep mode after being idle for a configurable
amount of time.
To move to Deep Sleep mode, press and hold the Power
button for 2 seconds. The three LEDs blink once.
To move to Off mode, press and hold the Power button
for 5 seconds. After 2 seconds, the three LEDs blink once,
and after 5 seconds the three LEDs blink three times.
Power Save The radio is on and the printer is off. The printer moves to
Normal mode when the radio receives a print command.
Deep Sleep The printer is in a low power consumption mode, and the
radio is off. To move to Normal mode, press and hold the
Power button for 5 seconds. The three LEDs blink three
times.

Chapter 1 — About the Printers
PR2 and PR3 Mobile Receipt Printer User Manual 9
Set the Command Language Using PrintSet
You can connect your printer to a desktop PC through a USB
connection and use PrintSet 5.1 or later to set the command language.
1Connect your printer to a desktop PC with a USB cable.
2Download and install Intermec PrintSet 5.1 or later from the
Intermec website at www.intermec.com.
3Use the PrintSet online help to add your printer to PrintSet and set
the command language.
Load Media
The printers support easy drop-in media loading.
1Lift both media release latches to open the media door.
2If necessary, remove the empty media core from the media
compartment.

Chapter 1 — About the Printers
10 PR2 and PR3 Mobile Receipt Printer User Manual
3Drop in a new roll of media. Make sure to orient the media roll so
that the media curls toward the media door.
4Close the media door. Make sure you press down on the door until
it snaps shut.

Chapter 1 — About the Printers
PR2 and PR3 Mobile Receipt Printer User Manual 11
Read Magnetic Stripe Information
Use the integrated PCI-compatible Magnetic Stripe Reader (MSR)
option to securely capture payments and immediately provide
receipts.
1Position the card so that the magnetic stripe faces the media door.
2Quickly slide the card through the MSR, in either direction.
When the card is successfully read, the MSR LED blinks green
three times. The Connectivity icon blinks white while the data is
transferred.
Note: To read data from a card, you need an application running on
your host PC.

Chapter 1 — About the Printers
12 PR2 and PR3 Mobile Receipt Printer User Manual
Printer Options and Accessories
Some printer configurations do not support all accessories. For more
information, contact your local Intermec representative.
Accessory or Option Description
Magnetic Stripe Reader
(MSR)
Reads magnetic stripe information from a card.
Battery Rechargeable standard battery (Model 1013AB01)
and smart battery (Model 1013AB02) provide
power to the printer.
AC Adapter Provides power to the printer and charges the
battery installed in the printer from an AC power
source.
Vehicle Power Adapter
(VPA)
The AE38 VPA provides power to the printer and
charges the battery installed in the printer from a
vehicle power source.
DX2 Dual Dock and
DX4 Quad Dock
Use these modular charging bases with the:
•PR2 or PR3 printer cup to charge batteries
when they are installed in the printer.
•printer battery cup to charge one or two
batteries.
Belt Clip Replaceable standard belt clip provides a
convenient way to carry the printer when you are
not using it.
Belt Loop Provides a convenient way to carry the printer
when you are not using it and allows you to
quickly release the printer for easy accessibility.
Protective Case The protective case comes with a belt clip and
shoulder strap and provides you with a convenient
way to transport and store your printer. The
protective case keeps the printer free of dust, dirt,
and moisture and still provides easy access to the
printer for printing.
Thermal Printhead
Cleaning Swab
Use the Intermec cleaning swab to clean the
printhead and platen roller.