invotel AudioImage SX1025 User manual

Music-On-Hold Adapter Installation
AudioImage™
Model # SX1025 Rev 22T
• Connect “WALL jack” to your “Wall” Jacks using the provided cord .
•
• •
• This device onitors all the telephones through the lines. You ay use a splitter
(T adapter) at the Wall jack to connect both this device and a telephone. If you
do not have a splitter use the “PHONE” jack on this device to plug the
telephone.
Please note t at just one p one may be optionally connected to t is
device, ot er telep ones remain connected to t eir own wall jacks.
Plug the Audio cable into Audio IN jack on the AudioI age™ Music On Hold
controller, Plug the other end of audio cable into the “Headphone” jack of your
audio source such as digital player (8 oh or 600 oh ), Radio, CD Player, PC
CD ROM headphone, PC sound card, speakers output etc.
We reco end you to set the volu e on your audio source to id level
Note: extensive volu e can shut off the on-hold audio.
(please note so e usic titles are not royalty-free and you ay want to use the royalty-
free usic titles to avoid annual licensing pay ents to ASCAP and BMI for playing those
titles on-hold)
RCA L1 &2 L1 & 2
Audio IN OUT IN
Wall
jack
Phone
ALT1 ALT2
L2 L1
• Unplug the phone lines; Wait 60 seconds then Plug the back IN.
ake sure the phone line is plugged in securely.
• Select Line 1 on the phone & ake sure that there is dial tone.
2. No Audio • check audio cord; try inserting it half way, adjust the volu e on your
audio source if needed to hear it.
3. Audio source is OK but no
audio when device is
activated as per ALT1 or
ALT2 setting.
• Verify that the audio source is playing by itself, listen to it. Use the
Headphone jack on a CD player not the “line out”
• Set Volu e to Mediu .
• If answering a call allow a second before placing the call on HOLD.
• Check to see if L1 or L2 lights on this device has turned ON
• odel SX1025 does not activate by pressing Hold button
• you need to press Flash button 1st then Hold button. On so e
phones wait a second after pressing Flash then press Hold.
4. MOH works but audio does
not stop when call is picked
up in any setting
• Press FLASH button to stop the audio
• Wire distance to adapter ay be too long( ore than 200 feet),
Centralize the location of device to be as close as possible to the
phones.
5. So e Phones work , so e
do not in ALT1 setting
• Try changing the setting to ALT2 setting and follow the Operation in
ALT2 settings.
6. So e ti es audio starts to
play by it self or does not
deactivate
by voice
• Press FLASH button to stop it.
• The call needs to be on Hold at least 4 seconds before it can be
voice deactivated, use Flash to deactivate.
• When you hang up, wait 2 seconds before selecting the sa e line.
• Check for other devices sharing that line like Message indicator,
Answering achine, Alar syste , Mode etc. Use a privacy
odule between the line and that device to keep the off the line
when line is being used by your phone.
• Set your Alar syste and/or your DSL line to share FAX line.
• Excessive wiring- Total wire length per line ust be under 200 feet.
• Try putting the call back on Hold, wait 3-4 seconds then pick up.
1. Adapter not working or
stopped working
Problems Possible Cause / Solution
7. Audio shuts off or flickers
• Extensive audio volu e, adjust the volu e to proper level.
P4
Innovative Teleco unication Technology
1112 Montana Ave Suite 250 Santa Monica, CA 90403 USA
Toll-Free: 800-747-0708 Tel: [phone] Fax: [phone] http://www.invotel.com

ii
IMPORTANT NOTE: The audio may activate in the middle of a call due to
factors like excessive wiring
(see page 4 item 8 ), bad or old wiring , existing
unstable lines, sparks, too many wall acks , other equipment sharing the
lines, other extensions picking up on same line etc. If that ever happens
DO NOT PANIC, press the FLASH button to stop the audio
!
This button is found on every telephone, it could be labeled as CALL WAIT / FLASH or LINK
This device uses voice deactivation technology, e.g. it stops the hold usic when you
start talking (assu ing the call has been on hold at least 4 seconds).
We reco end you to start with ALT1 setting, if the device does not voice de-
activate properly try the device in ALT2 setting. ALT2 setting is ore sensitive in
voice de-activation, you can also always de-activate the hold usic anually.
Deactivating old music manually
If for any reason the hold usic is activated inadvertently, it can be deactivated by
pressing the button
Operation in ALT1 setting:
To activate: press t en
To deactivate just re-select that line and press
If the call has been on Hold at least 4 seconds, it can also be voice deactivated by
just speaking over the Music for exa ple say : “Hi I a Back”, Note: if hold usic is
too loud you ay need to speak louder in order to voice deactivate.
Note that L1 or L2 light on this device turns ON when Music-On-Hold is activated on
that line.
Want to use just one button ?
Press to activate MOH and when ready to go back to caller just speak over
the audio!.
Note: this does not hold the line. So the other party can still hear you.
Call waiting , 3 way calling, Centrex Call Transfer
Use to access an out side line or to answer a call waiting call e tc.
Example 1 to take a call waiting call press
Example 2 to ake a 3 way or conference call press you will get a dial-
tone now dial the phone nu ber then press to join the two calls together.
NOTE: If you have “Call Waiting” service and you press Flash - Flash to put the
current call on hold to take the other call , you are putting the call on Hold in the
phone co pany central office and not in your office. So you can not provide usic
on hold when you are answering a “call waiting” call. if you want to provide usic on
hold in a call waiting you need to contact your phone co pany and re ove the call
waiting and add “call rotary” or call hunting service to a 2nd real line. Therefore if you
have call waiting only one call ay be placed on Music-On-Hold, the other call is
held in the phone co pany central office in silence,
Operation in ALT2 setting:
To activate: press t en
To deactivate just re-select that line and press
If the call has been on Hold at least 4 seconds, it can also be voice deactivated by
just speaking over the Music for exa ple say : “Hi I a Back”, Note: if hold usic is
too loud you ay need to speak louder in order to voice deactivate
This setting is just like ALT1 but voice deactivation is ore sensitive to your voice,
use this setting only if you prefer to voice de-activate instead of Flash button de-
activation and only if ALT1 does not voice deactivate properly. Re e ber the call
needs to be ON hold at least 4 seconds so before you conclude that ALT1 is not
sensitive enough ake sure the call has been on hold at least a few seconds before
you go back to the call and try to voice -deactivate.
Warranty
This product is warranted against defects for a period of one (1) year fro the date of original
invoice. We will repair/replace the Product with no charge for parts or labor within this ti e. To
obtain warranty service the Product needs to be returned fright prepaid by the custo er with a
copy of original invoice. This warranty does not apply if in the sole opinion of Innovative
Teleco unication Technology, the product has been ta pered with or da aged by lightning
or any other acts of nature, isuse, neglect or unauthorized service.
EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, THERE ARE NO OTHER
WARRANTIES, EXPRESSED OR OTHERWISE,INCLUDING, BUT NOT LIMITED TO ANY
IMPLIED WARRANTIES OR MERCHANTIBILITES OR FITNESS FOR A SPECIAL PURPOSE.
IN NO EVENT SHALL INNOVATIVE TELECOMMUNICATION TECHNOLOGY (INVOTEL) BE
LIABLE FOR LOSS OF PROFITS OR BENEFITS, INDIRECT, SPECIAL, CONSEQUENTIAL
OR OTHERWISE ARRISING FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.
ALT1
ALT2
Hang up and set switch to left position
P2
ALT1
ALT2
Hang up and set switch to right position
FLASH
FLASH
FLASH
FLASH
FLASH
HOLD
HOLD
FLASH
FLASH
P3
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH
Tip: If you get ON/OFF flickering in audio, Lower audio volu e to avoid audio flicker