invotel SX8800-4L User manual

All-In-One Professional Music-On-Hold
Controller /Adapter
Models: SX8800-4L SX8800-2L
Rev 29
• Plug the included AC adapter. (110/240 V AC to 12V DC)
• Con irm that all Red LED lights in ront o this unit are double blinking
• Use one o your telephones and unplug the cord or L1/L2 rom it and connect it to L1/L2 IN jack on
SX8800, now connect L1/L2 OUT jack to your telephone using the provided phone cord, make sure
you have dial tone on your lines 1 and 2
• I you have the SX8800-4L model unplug the cord or L3/L4 rom your phone and connect it to L3/L4
IN jack on SX8800 (the rightmost jack) and connect L3/L4 OUT jack on SX8800 (2
nd
jack rom right) to your
telephone using the provided phone cord, make sure you have dial tone on your lines 3 and 4
• Observe that as you connect the lines the blinking lights turn OFF. (on non existing lines the lights keep
blinking and that is OK)
•
• •
• Alternatively you may use a splitter (T adapter) at the Wall jack to connect both this device and a
telephone (in that case the L1/L2 OUT jack and L3/L4 OUT in SX8800-4L are not connected)
L1/L2
IN
L3/L4
IN
L3/L4
OUT
110/240 V
L1 L2
Please note: just one telephone
may be connected to this device,
other telephones remain connected
to their own wall jacks.
L1/L2
OUT
INPUT Audio
1 2 3
12VDC
1 2 3
3/4
1/2
L3 L4
A B C A B C
Back o SX8800
Front o SX8800

ii
IMPORTANT NOTE: The audio may activate in the middle o a call due to
actors like excessive wiring (see page 12 item 8), bad or old wiring , existing
unstable lines, sparks, too many wall jacks , Noisy phone lines, Bad
telephones, “Hot Lines” (see P6 special cases)
I that ever happens, press the FLASH button to stop the audio! and
continue your conversation. The FLASH button is ound on every telephone,
it could be labeled as CALL WAIT / FLASH or LINK or ON or TALK button
Connection Test: To con irm that you have connected everything correctly:
Connect the Audio Input to a source or audio such as a digital player, Radio, CD Player, etc. set the ABC
switches in ront to C position and the 123 switches in the back to 3 position,
select line 1 on the phone, L1 LED on SX8800 must turn ON and you should hear audio rom the phone Line 1
select line 2 on the phone, L2 LED on SX8800 must turn ON and you should hear audio rom the phone Line 2
i you have the SX8800-4L:
select line 3 on the phone, L3 LED on SX8800 must turn ON and you should hear audio rom the phone Line 3
select line 4 on the phone, L4 LED on SX8800 must turn ON and you should hear audio rom the phone Line 4
Double check your connections or adjust the volume i needed.
This completes the test you should change the ABC and 123 switches now to proper setting as ollows:
Switch setting: Please Read the Operation instructions for each setting carefully
There are pairs o 3 position switches on the SX8800 that control the activation method, you need to select the
proper setting based on your type o phones:
A1 A2 A3: Hold button activation
Use one o these settings when all phones are corded & are same model ( or example all are ATT 992) and are
compatible with Hold button activation (see the list in page 3)
B1 B2: These two settings utilize Flash then Hold activation method, this setting
supports any phone and any mix o brands with instant activation
by pressing Flash then Hold
• Use B1 or B2 settings i your phones are Cordless type (including corded base station + portables)
• I you have mixed cordless type phones with corded type phones
• I you have corded type phones that are not all the same model or example ATT brand and
Panasonic brand are both used in your o ice
• I you have any phone that does not activate by pressing Hold ( or example ATT 1040)
B3: Hold button activation or Flash See page P4 or ull details.
C1 C2: Voice Activation Mode These two settings utilize Delayed Hold activation method, most phones
cordless or corded or mixed can be activated or music on hold in less than 15 seconds a ter you press HOLD.
C3: Test mode
Note: Do not set the volume too loud it may licker or shut o the on-hold audio.
Note: Do not use a Cell phone near the device to setup or test the device. Use a ax line, etc.
P2

iii
Operation in Hold activation:
Start with A1, make or receive a real call, the LED on the SX8800 turns ON solid, then simply press the
button on your telephone, the Music will be heard to the caller and the LED on the SX8800 will start to BLINK to
return to the call just re-select that line. (Be sure to allow 1 or 2 seconds be ore putting a call on HOLD).
The 1
st
time your are setting the device I it did not work hang up and try it again 2 or 3 times.
A2: i a ter 2 -3 times it is not working hang up and change the switch to A2 and try it 2-3 times.
A3: this setting works better on smaller o ices with just a ew phones, it is not as power ul as A1 or A2, i your
phones work ine in A3 just leave it in A3.
Deactivating hold music manually I or any reason the hold music is activated inadvertently, it can be deactivated
by pressing the button
The ollowing are examples o phones that work in B1, B2 or C1,C2 settings: American Venture, ATT 962, ATT 972,
Casio any model , Airway 2 line, Airway 4 line, Panasonic KX-TG 2000B, KX-TG4000B, KXTG2000, KX-TG2720,
KX-TG2730, KX-TG2740, KXTG4000, KX-TGA200, KXTGA400, KX-TGA420, SBC 410,
List of corded phones compatible via Hold Button activation:
Please note: This is just a partial list, there are other actors relevant to activation via Hold button in these settings-
see-the trouble shooting section or special setting, I your phone is not on this list try it any way or use the B1, B2 or
C1, C2 settings. B1, B2 works on all phones ( lash then Hold).
AT&T: 21070, 262, 272, 412, 422, 4952, 612, 622, 712, 722, 732, 742, 752, 812, 822, 830, 832, 842, 843, 853,
854, 874, 902, 912,922, 944, 945, 952, 953, 954, 955, 964, 982, 992, SIGNATURE, FT483, 974*, 984*
[* only older version prior to 2007 ,newer version works via Flash -Hold]
Brother Quatro: 412
Bell: 223, 232, 259, 261, 268, 367, 470, 52905, Sonecor 412, 412CID, 4900, BE5200, BE5300, Techline 420
GE: 187, 2-9315-A, 2-9318, 2-9435-A -B -C, 2-9436-A, 2-9438-A, 2-9450-A -B -C -D -E -F, 2-9439-A to -EGL,
2-9451A, 2-9481, 2-9487GE2-A, 2-9488, 2-9638-A, 2-9975, 2-9488GE2-A
IBM: 412, 412CID, 4900
ITL-4LT These phones are the most compatible and are available at http://www.invotel.com
Northern Telecom: Unity
Phonemate: PMG-4600
Panasonic: KX-T3110 3120 3122 3135 3145 3155 3160 3165 3170 3175 3280 3980-H 3980-R7 3981, KX-
TC930, KX-TS20, KX-TS21, KX-TS25, KX-TS27, KX-TS208, VA-8400
Radio Shack: 206, 208, 209, 210, 212, 411, 412, 612, 43-373D, 43-430, 43-642, ET-180, 43-470, ET-184, ET-
192, ET-193, 43-622, 43-469 , 1710, 1753
RCA 25403 RCA, 25413 RCA-2, all other models.
Sony: IT-M804
SBC: 2105, 4000, 225, 420
Southwestern Bell: FT325, FT360, FT365BL FT383, FT412, FT483, FT484
Sprint/Radio Shack: SP-702 / 43-5702, SP-705
TT Systems: 4012, 412, 412CID, 4900, 4300, 5100, 5200, 5300, 7993
Vtech: 4121
A B C 1 2 3
Hang up and set switches in ront to A position
and switches in the back to 1 position
FLASH
HOLD
P3

iv
Operation in B1 B2 settings:
To activate: press then
To deactivate just re-select that line and press
Voice Deactivation: i the call has been on Hold at least a ew seconds, it can also be deactivated by
just speaking over the Audio or example say : “Hi I am Back” .
I or some reason you are not able to voice -deactivate, try speaking a little louder and more direct
into the microphone, i that does not work hang up and set the switches to B2. Remember you can
always use the Flash button to deactivate the audio as well.
Want to use just one button ? Press to activate MOH and when ready to go back to
caller just speak over the audio!. Or press Flash again. Note: this does not hold the line so the other
party may still hear you, set the volume louder to mask it.
In B1 or B2 or B3 settings the Flash button is used in order to activate the audio so i you have any
service such as: Call waiting , 3 way calling, Centrex Call Trans er
Use to access an out side line or to answer a call waiting call etc.
Example 1 ( B1/B2/B3 settings ) to take a call waiting call press
Example 2 ( B1/B2/B3) to make a 3 way or con erence call press you will get a dial-
tone now dial the desired phone number & press to join the two calls together.
Note on “Call Waiting”: I you have “Call Waiting” service, only one call may be placed on Music-
On-Hold, the other call is
held in the phone company central o ice in silence not in your o ice.
What does that mean? It means it is impossible with any device to have music on hold during “call waiting”
What can be done about it? contact your phone service provider, remove the call waiting and add “call rotary” or call
hunting service.
B3: In this switch setting to activate the Hold music press
then Hold or just press the hold button (i you have a phone which is compatible to hold button
activation -see page P3). This mode is use ul when you have Mix o phones that some are compatible
with Hold only activation and some activate via Flash then Hold.
To deactivate hold music re-select that line and press the button. I it is a compatible phone it will
automatically deactivate hold music. In B3 mode o operation the lash button is being used, so be sure to
read the examples above i you have call waiting service or need to make 3 way callings etc.
FLASH
FLASH
FLASH
HOLD
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH
Tip: I you have audio licker problem in B2 , Reduce the Volume
P4
A B C 1 2 3
Hang up and set switches in ront
to B position and switches in the
back to 1 position
FLASH
Tip: I you have audio licker problem , Reduce the Volume
FLASH

v
Operation in C1 C2 settings:
C1 and C2 use “voice activation” method, this mode o operation supports most phones or brands by
just using the Hold button but with slightly longer activation time (about 10 to 15 seconds a ter hold is
pressed)
In “Voice activation” mode, the device needs to hear you well there ore speak as close as
possible to the microphone, I you are on a speakerphone or using a headset speak clearly and
louder into the microphone. Be sure to read the NOTES in this section.
To activate: a ter you receive or make a call, you need to speak and say something be ore
pressing the button. Audio activates less than 15 seconds later and the corresponding L1
… L4 light on this device will start blinking.
To deactivate hold music just re-select that line and Speak Over the audio, or example say : “Hi I
am Back” , the moment the device hears it will stop the hold-music.
Note: You may also deactivate the hold-music audio by pressing the button.
NOTE1: I you hear the audio during your conversation , say something to stop the audio, this can
happen i you or your party are not talking to each other or about 7 seconds. (a ter 2 times device will stop
activating audio when non speaking or the rest o the call)
NOTE2: I or any reason the hold music is playing, do not panic, simply speak over the audio to stop
it or press FLASH to stop it.
C2: I or some reason you are not able to voice activate or voice -deactivate, Hang up and set the
switch to C2 then try again using the above instructions.
Back ground Music: SX8800 can be used to provide just a back ground music during all the calls and all
the lines. In this case the device will not provide the Music-on Hold unction however the same back
ground music is heard by the callers when the calls are placed on Hold.
To set the device or background music use an audio ile in the SD card with so t music or connect a
music source to EXT jack and set the Mode Switch to EXT and turn the volume low (counterclockwise)
set the switches to C3
During the conversations the music will be heard, make sure volume is low enough to allow talking
HOLD
FLASH
P5
A B C 1 2 3
Hang up and set switches in ront
to C position and switches in the
back to 1 position

Special Cases:
Some phones like GE 2-9487GE2-A GE 2-9488GE2-A and all RCA phones beep every ew
seconds when the calls are placed on Hold and may not work properly in C2 or B2 settings ( the
beep may turn o the Hold Music in some cases)
in that case use the B1 setting or use the A settings and increase the volume a bit so that the beeps
are less noticeable to the callers.
I audio activates suddenly in A1 or A2 switch settings , your lines may be “too power ul” Try A3
setting.
Adapter Advanced Features:
Isolated Audio Input RCA jack
Wall mount capability via two Keyholes
Package Content:
SX8800 unit
Power adapter 110/240v AC to 12v DC 200-500 ma
2 RJ-14 phone cords
User’s Manual
STATUS LED light and other LEDS:
The Status LED will turn ON RED solid when the device is powered ON and working. It blinks one
time when the last track is played and it-re-loops.
In addition the LED lights located just below the SD card will be blinking yellow to indicate normal
playback operation in progress or blink Red when a track or Bank change is being per ormed.
The L1/L2 and L3/L4 LEDs turn ON solid when corresponding line is in use, and will blink ON/OFF
when Music On Hold is activated or that line and double blinks OFF when line does not exists.
(please note some music titles are not royalty- ree and you may want to use the royalty- ree music titles
to avoid annual licensing payments to ASCAP and BMI or playing those titles on-hold)
P6

vii
Adapter Trouble Shooting:
Unplug the 12VDC plug rom the back o the SX8800 and
unplug the phone lines; Wait 60 seconds then plug them
back in, make sure the AC adapter is plugged in securely.
1. Adapter not working
or stopped working
Problems
Possible Cause / Solution
3. Red LED double
blinks ON then turns
OFF on some lines
telephone was changed or power ailure - do as above,
then select L1, L2, L3, L4 making sure that dial tone is
there.
Some phone Lines are removed rom MOH adapter or do
not exist.
on non existing lines the lights keep blinking and that is
OK)
UN-plug phone lines or 5 seconds and plug it back in .
4. No Audio
or
Audio not Loud
enough
Do the steps in “connection test” in page 2 to hear the
Audio, adjust the volume i needed to hear it. Check the
SD card, Remove Power Unplug SD card -Plug back IN.
Reconnect Power.
5. Connection Test is
OK but no audio
when Hold is
pressed in A1 A2
or A3 settings .
• I answering a call allow 1 second be ore pressing Hold.
•
You may need your “Local service” to be with the
dominant phone company in your area (not 3
rd
party local
service)
•
Is your location within city limits? are all your phone
numbers DSL quali ied? your location may need to be
close enough to your phone company’s central o ice to
guarantee or Hold button activation. That is why some
discount phone companies service does not work even
though you have compatible phones or Hold activation. I
so you need to use the device in B1 or B2 setting via
Flash then Hold or C1, C2 settings with delayed activation.
•
Some telephones have special cases (see page 6).
•
Try the unit in B1,B2, B3 or C1,C2 settings.
2. Adapter does not
activate or stopped
activating
DSL: I you have DSL line, this device needs to be installed a ter
the DSL ilter
(otherwise internet may not work properly)
VOIP/Vonage: i you have D-Link VTA-VD phone adapter, you
must use single line phone cords to connect it to SX8800
P7

viii
Warranty
This product is warranted against de ects or a period o ive (5) year rom the date o original invoice. We will repair/replace
the product with no charge or parts or labor within this time. To obtain warranty service the product needs to be returned
right prepaid by the customer with a copy o original invoice. This warranty does not apply i in the sole opinion o
Innovative Telecommunication Technology LLC, the product has been tampered with or damaged by lightning or any other
acts o nature, misuse, neglect or unauthorized service.
EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, THERE ARE NO OTHER WARRANTIES, EXPRESSED
OR OTHERWISE,INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR MERCHANTIBILITES OR
FITNESS FOR A SPECIAL PURPOSE. IN NO EVENT SHALL INNOVATIVE TELECOMMUNICATION TECHNOLOGY
LLC BE LIABLE FOR LOSS OF PROFITS OR BENEFITS, INDIRECT, SPECIAL, CONSEQUENTIAL OR OTHERWISE
ARRISING FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.
Problems Possible Cause / Solution
Innovative Telecommunication Technology LLC
1112 Montana Ave Suite 250 Santa Monica, CA 90403 USA
http://www.invotel.com Phone: [phone]
10.
Hold Music activates in
a con erence call or
when two phones pick
up at same time
• I or any reason the hold music is activated
inadvertently, it can always be deactivated by pressing
the FLASH button in any setting.
• Con erence calls can be done a better way: Press
FLASH, you will get a dial-tone now dial the phone
number o the 2
nd
party then press FLASH to join the
two calls together.
6. MOH works but audio
does not stop when call
is picked up in A1 or A3
settings.
• Wire distance to adapter is too long, Centralize the
location o device to be as close as possible to all the
phones. Try the A2 setting.
• I you are re-wiring “daisy chain” wiring works better than
” star” or “home run” or Independent wiring
• Press FLASH button to stop the music.
7. Some Phones work ,
some do not
• All your phones need to be similar model or activation
in A1...A3 settings. I you mix di erent phone models,
Use the B1, B2, B3 settings or Voice Activation in C1,
C2, settings. Re er to pages 4 or 5 or more details.
8. Randomly Hold music
starts to play by it sel
or does not activate in
A1, A2 or A3 settings
• The call needs to be on Hold min. 2 sec. be ore you
may pick it up.
• When you hang up, wait 2 seconds be ore selecting
the same line again.
• Check or extra devices sharing that line like Message
indicator, Answering machine, Alarm system, Modem
etc. Use a “privacy module” between the line and that
extra device to keep them o the line when line is
being used by your phone.
• Set your Alarm system and/or your DSL line to share
FAX line.
• Excessive wiring- Total wire length per line must be
under 500 eet ( Ex: i you have 9 wall jacks -no matter
spare or a phone plugged in- each connected via a
100 oot wire to a common point then your total wire
length is 9 x 100=900 eet )
• Use FLASH button to deactivate music.
9. Audio shuts o or
lickers
• Extensive audio volume. Lower the volume to proper
level.
P8