invotel SX8800-4LPE-AAG User manual

All-In-One Professional Music-On-Hold
MP3 USB/SD Digital Player/Adapter wit Auto Answer and Greeter
Models: SX8800-4LPE-AAG, SX8800-2LPE-AAG Rev 29
• Insert the SD card into the SD card slot and make sure it snaps IN fully
• Plug the included AC adapter (110/240 V AC to 12V DC)
• Confirm that all 4 Red LED lights in front of this unit are double blinking
• Confirm that STATUS LED light turns ON
• Use one of your telephones and unplug the cord for L1/L2 from it and connect it to L1/L2 IN jack on
SX8800, now connect L1/L2 OUT jack to your telephone using the provided phone cord, make sure
you have dial tone on your lines 1 and 2
• Now unplug the cord for L3/L4 from your phone and connect it to L3/L4 IN jack on SX8800 (the rightmost
jack) and connect L3/L4 OUT jack on SX8800 (2
nd
jack from right) to your telephone using the provided
phone cord, make sure you have dial tone on your lines 3 and 4
• Observe that as you connect the lines the blinking lights turn OFF (on non existing lines the lights keep blinking
and that is OK)
•
• •
• Alternatively you may use a splitter (T adapter) at the Wall jack to connect both this device and a
telephone (in that case the L1/L2 OUT and L3/L4 OUT jacks are not connected)
•
• •
• Turn the Speaker ON and Adjust the volume to mid level
L1/L2
IN
L3/L4
IN
L3/L4
OUT
110/240 V
L1 L2
VOLUME TONE
1 2
STATUS
SD Card slot
Please note: just one telephone may be
connected to this device, other telephones
remain connected to their own wall jacks
L1/L2
OUT
OUTPUT MODE
INPUT
BANK
1 2 3
12VDC
600Ω 8Ω
SD EXT
EXT
1 2 3
3/4
1/2
USB
L3 L4
A B C A B C
SD Card
OFF ON OFF ON
BASS SPEAKER
Back of SX8800
Front of SX8800

ii
IMPORTANT NOTE: The audio may activate in the middle of a call due to factors like excessive wiring (see page
12 item 8), bad or old wiring , existing unstable lines, sparks, too many wall jacks , Noisy phone lines, Bad
telephones, “Hot Lines” (see P6 special cases)
If that ever happens, press the FLASH button to stop the audio! and continue your conversation The FLASH
button is found on every telephone, it could be labeled as CALL WAIT / FLASH or LINK or ON or TALK button
Connection Test: To confirm that you have connected everything correctly:
Set Mode switch to SD, Turn Speaker ON, make sure you can hear the audio from the SX8800, adjust the volume
up (clockwise) if needed , set two ABC switches in front to C position
select line 1 on the phone, L1 LED on SX8800 must turn ON
select line 2 on the phone, L2 LED on SX8800 must turn ON
select line 3 on the phone, L3 LED on SX8800 must turn ON
select line 4 on the phone, L4 LED on SX8800 must turn ON
Double check your connections or adjust the volume if needed
This completes the test you should change the ABC and 123 switches now to proper setting as follows:
Switc setting: Please Read the Operation instructions for each setting carefully
There are two pair of 3 position switches on the SX8800 that control the operation of device, A B C switches
controls the mode of operations, 1 2 3 switches controls the activation method for music on hold
A: Auto Answer ON
usable on Verizon or Vonage service only
SX8800 answers the ringing lines, then takes the calls to “Greeting” 1
st
then to “music/message on hold”
SX8800 then re-rings the telephones every minute to remind you caller is waiting
SX8800 lights will be blinking fast to indicate caller is waiting
You may answer a ringing line or a line waiting at any time
SX8800 provides “music on Hold” if you place any call on hold
B: Auto Answer ON
usable on any service provider AT & T, Verizon, Vonage, etc
SX8800 answers the ringing lines, then takes the calls to “Greeting” 1
st
then to “music/message on hold”
SX8800 does not re-rings the lines every minute instead it rings itself periodically to remind you caller is waiting
SX8800 lights will be blinking fast to indicate caller is waiting
You may answer a ringing line or a line waiting at any time
SX8800 provides “music on Hold” if you place any call on hold
C: Auto Answer OFF
SX8800 does not answer the ringing lines
SX8800 provides “music on Hold” if you place any call on hold
1: Hold Button activation see page P3 for details
2: Flas Button activation see page P4 for details
This settings utilize Flas t en Hold activation method, this setting
supports any phone and any mix of brands with instant activation
by pressing Flash then Hold
• Use this setting if your phones are Cordless type (including corded base station + portables)
• If you have mixed cordless type phones with corded type phones
• If you have corded type phones that are not all the same model for example ATT brand and
Panasonic brand are both used in your office
• If you have any phone that does not activate by pressing Hold (for example ATT 1040)
3: Hold or Flas button activation See page P4 for full details
Note: Do not set the volume too loud it may flicker or shut off the on-hold audio
Note: Do not use a Cell phone near the device to setup or test the device Use a fax line, etc
A B C
A B C
A B C
1 2 3
1 2 3
1 2 3
P2

iii
Operation in Hold activation:
Start with position 1, make or receive a real call, the LED on the SX8800 turns ON solid, then simply press the
button on your telephone, the Music will be heard to the caller and the LED on the SX8800 will start to BLINK , to
return to the call just re-select that line (Be sure to allow 1 or 2 seconds before putting a call on HOLD)
The 1
st
time your are setting the device If it did not work hang up and try it again 2 or 3 times
Position 3: if after few tries it is not working hang up and change the switch to position 3 and try it 2-3 times
The 1
st
time your are setting the device in position 3 , it will need to make a few clicks to set itself up, let it do that
Deactivating old music manually If for any reason the hold music is activated inadvertently, it can be deactivated
by pressing the button
The following are examples of phones that work in position 2 or 3 via Flash then Hold: American Venture, ATT 962,
ATT 972, Casio any model , Airway 2 line, Airway 4 line, Panasonic KX-TG 2000B, KX-TG4000B, KXTG2000, KX-
TG2720, KX-TG2730, KX-TG2740, KXTG4000, KX-TGA200, KXTGA400, KX-TGA420, SBC 410,
List of corded p ones compatible via Hold Button activation:
Please note: This is just a partial list, there are other factors relevant to activation via Hold button in these settings-
see-the trouble shooting section or special setting, If your phone is not on this list try it any way or use the setting 2 or
3 that works on all phones (via flash then Hold)
AT&T: 21070, 262, 272, 412, 422, 4952, 612, 622, 712, 722, 732, 742, 752, 812, 822, 830, 832, 842, 843, 853,
854, 874, 902, 912,922, 944, 945, 952, 953, 954, 955, 964, 982, 992, SIGNATURE, FT483, 974*, 984*
[* only older version prior to 2007 ,newer version works via Flash -Hold]
Brot er Quatro: 412
Bell: 223, 232, 259, 261, 268, 367, 470, 52905, Sonecor 412, 412CID, 4900, BE5200, BE5300, Techline 420
GE: 187, 2-9315-A, 2-9318, 2-9435-A -B -C, 2-9436-A, 2-9438-A, 2-9450-A -B -C -D -E -F, 2-9439-A to -EGL,
2-9451A, 2-9481, 2-9487GE2-A, 2-9488, 2-9638-A, 2-9975, 2-9488GE2-A
IBM: 412, 412CID, 4900
ITL-4LT These phones are the most compatible and are available at http://www invotel com
Nort ern Telecom: Unity
P onemate: PMG-4600
Panasonic: KX-T3110 3120 3122 3135 3145 3155 3160 3165 3170 3175 3280 3980-H 3980-R7 3981, KX-
TC930, KX-TS20, KX-TS21, KX-TS25, KX-TS27, KX-TS208, VA-8400
Radio S ack: 206, 208, 209, 210, 212, 411, 412, 612, 43-373D, 43-430, 43-642, ET-180, 43-470, ET-184, ET-
192, ET-193, 43-622, 43-469 , 1710, 1753
RCA 25403 RCA, 25413 RCA-2, all other models
Sony: IT-M804
SBC: 2105, 4000, 225, 420
Sout western Bell: FT325, FT360, FT365BL FT383, FT412, FT483, FT484
Sprint/Radio S ack: SP-702 / 43-5702, SP-705
TT Systems: 4012, 412, 412CID, 4900, 4300, 5100, 5200, 5300, 7993
Vtec : 4121
1 2 3
Hang up and set both switches in the back to 1 position
FLASH
HOLD
P3

iv
Operation in positions 2 or 3
via Flas t en old
To activate: press then
To deactivate just re-select that line and press
Voice Deactivation: if the call has been on Hold at least a few seconds, it can also be deactivated by
just speaking over the Audio for example say : “Hi I am Back”
If for some reason you are not able to voice -deactivate, try speaking a little louder and more direct into
the microphone Remember you can always use the Flash button to deactivate the audio as well
Want to use just one button ? Press to activate MOH and when ready to go back to caller
just speak over the audio! Or press Flash again Note: this does not hold the line so the other party
may still hear you, set the volume louder to mask it
In position 2 device works only via flash then hold, in position 3 device works via Flash then Hold or
just Hold (if you have a compatible phone) This mode is useful when you have Mix of phones that
some are compatible with Hold only activation and some activate via Flash then Hold settings
The Flash button is used in order to activate the audio so if you have any service such as: Call waiting ,
3 way calling, Centrex Call Transfer
Use to access an out side line or to answer a call waiting call etc
Example 1 to take a call waiting call press
Example 2 to make a 3 way or conference call press you will get a dial-tone now dial the
desired phone number & press to join the two calls together
NOTE: If you have “Call Waiting” service, only one call may be placed on Music-On-Hold, the other
call is
held in the phone company central office in silence not in your office
Programming number of rings, ring t roug times and reminder rings:
FLASH
FLASH
FLASH
HOLD
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH
P4
1 2 3
Hang up and set both switches in
the back to 2 position
Operations
Switc es set to
Result
# of Rings to answer the call
initially
B1
B2
B3
Tip: If you have audio flicker problem , Reduce the Volume
# of Minutes to hold the call then
ring through
1 Ring
2 Ring
4 Ring
A1
A2
A3
3 minutes
8 minutes
30 minutes
← factory preset value
←factory preset value
Reminder rings setting for
operation in B Auto Answer
C1
C2
C3
Reminder rings every 15 seconds ang up after 8 minutes
Reminder rings every 3 seconds, no time limit
Reminder rings every 15 seconds, no time limit
←factory preset value

v
You can program each line on your phone for the number of rings, the duration or reminder rings independently, you
may do this from any phone even if it is not connected to the SX8800
To program:
• Set the switches for the desired operation from the table in page P4
• select L1 on your phone to get a dial tone
• wait about 10 seconds to hear the Hold music or a beep then dial 12, you will get confirmation via Hold music
turning ON and OFF twice
• Hang up and repeat for lines L2 L4 if desired
Be sure to change the switches back to the way they were prior to programming
Example: to change the number of rings to answer the calls from the factory preset value of 2 rings to 4 rings do as
follows:
set the switches to B3, select L1(dial tone), wait about 10 seconds into dial tone till you hear a beep, dial 12, you will
get double beep to confirm the operation was done Do this for L2, L3,L4 if you need changes to apply for those lines
as well Remember there are two sets of switches one for lines 1 &2 and one for lines 3 & 4 When you are done set
switches back to the way they were
Example: You want to be able to Hold the calls up to 8 minutes instead of the factory default of 3 minutes, set the
switches to A2, select L1(get dial tone), wait about 10 seconds when you hear the quick beep, dial 12, you will get
confirmation via beeps turning On-Off Do this for L2 L4 as needed, then set switches back to the they were
Example: You are using the Auto Answer B setting in which the device itself rings to remind you there are calls
waiting to be answered, you want to change the default setting of “reminder rings every 15 seconds with 8 minute
time out” to “reminder rings every 3 seconds with no time out” Then set switches to C2 select L1(get dial tone), wait
about 10 seconds when you hear the quick beep dial 12, you will get confirmation via beeps turning On-Off Do this
for L2 L4 as needed, then set switches back to the way they were
Note: your c anges remains intact even if power is lost or you remove t e SX8800 entirely. To restore the
factory settings you need to re-program the device to factory settings as per page P4
Auto Answer Notes:
In B setting the device answers any ringing line thus the ringing stops, it then takes the call to “Greeting” 1
st
then to
“on Hold”
(the call is kept on hold for up to 30 minutes) , during this time the corresponding LED lights for that line blink fast
to indicate the caller is waiting for you to take the call, device also rings from the internal speaker periodically
(Speaker must be in OFF position) 1 ring for L1 --- 2 rings means L2 --- 3 rings means L3 --- W ring means L4
refer to page P8 for full details and external speaker connections
If you see fast blinking LED or hear any reminder rings you may select the corresponding line on the phone to take
care of that call
, later when you place that call on Hold, your telephones LED lights will indicate the Hold condition
and the SX8800 LED lights will blink at normal slow blink rate
In A setting ( works in Verizon or Vonage lines) the device answers any ringing line and the ringing stops, it then takes
the call to “Greeting” 1
st
and then to “On Hold”, blinking the LED lights on the unit fast to indicate the call is on Hold
waiting for you to take it
it then re-rings the same line on the telephone again every minute to see if you want to take it or not, if you did not, it
takes the caller back to “On hold” automatically playing the on hold messages, at any time you may pick up the line to
talk to the caller (the call is kept on hold for up to 30 minutes) at the end if you still did not take the call it will ring it
through that line continuously until the call is answered; you may place the call on Hold for Music On hold at any time
thereafter
To Turn OFF “Auto Answer”: Flip the desired switch to C
To ensure answering mac ine or Voice mail operation:
1) you may just flip the switch to C when you leave, for example just flip the switch for L1-L2 to C and the answering
machine or voice mail kicks in as normal when you leave the office
2) plug the device AC adapter to a power strip and just flip it off when you leave and turn it back ON when you arrive
in the morning
P5
You may pick up any line any time for immediate connection to the caller If you later place
the call on Hold the music on hold function continues to operate until the call is hanged up

vi
Special Cases:
Some phones like GE 2-9487GE2-A , GE 2-9488GE2-A and all RCA phones beep every few seconds when
the calls are placed on Hold and may not work properly in position 3 settings ( the beep may turn off the Hold
Music in some cases)
in that case use the position 2 setting or use the 1 position settings and increase the volume a bit so that the
beeps are less noticeable to the callers
If audio activates suddenly in position 3 settings , your lines may be “too powerful” Try position 1 or 2
settings
Digital Player Advanced Features:
USB Mp3 Player /repeater
Dual Banks
Single or multi tracks up to 99 tracks
External audio input
Tone Control, Bass Boost
Wall mount capability via two Keyholes
Package Content:
SX8800 unit
Power adapter 110/240v AC to 12v DC 200-500 ma
2 RJ-14 phone cords
User’s Manual
SD card 256 MB or Higher capacity
Adjusting Output VOLUME
If the On Hold audio volume is too low turn the VOLUME control clockwise; If it is too loud turn the VOLUME control
counter clockwise to desired level
Connecting to a Computer:
Remove the SD card and insert it into an “SD card slot” normally found on most PC or laptops (use a USB
adapter in case the PC only has a USB port but not a SD card slot) or connect the player itself to a PC
USB port to access/update the SD card (the AC power adapter is not required in this case)
After you make the connection it will be detected as “Removable Disk” , when you open “My Computer” or
“Windows Explorer”
Transferring files into SD card:
Select the file you want to transfer to the SD card and drag-and-drop it into the “Removable Disk” that
represents this device (right click on the file, copy, move the mouse to the “Removable Disk” , right click
there and paste)
The player will play all the mp3 files one by one before it auto repeats from the 2nd file (typically the 1
st
file is
the Greeting file and the 2
nd
file is the On-Hold file-see page P8 for details) You may silence the mp3 files you do not
want to play by renaming them to “file.ip3” or just keep the mp3 files that you need in the SD card, i e
move or delete the extra files you do not want to play from the SD card
When the file is being transferred to SD card allow several seconds for it to finish transferring before
removing the SD card
If you ave a new SD card wit new production in it,
Remove t e Power 1
st
t en “press in” t e old SD card
so it snaps out, insert t e new SD card and make sure
it snaps in, Reconnect t e power and t e playback
automatically starts.
P6

vii
Disconnecting from Computer:
You may let USB Adapter (if any) remain connected to PC for future updates, just remove the SD card and
insert it into the player The playback automatically starts If you want to remove the USB adapter or the
player from the PC then do as follows
⇒
⇒ ⇒
⇒ Double click on the green arrow in the Taskbar located on the lower -right side of the computer screen
(Safely Remove Hardware)
⇒ Select “USB Mass Storage Device” from the list that appears then click “Stop”
then press “OK”
⇒
⇒ ⇒
⇒ When the “Safe to Remove Hardware” appears click OK and disconnect the USB adapter or player
from your PC (be sure to keep the USB adapter for future updates via PC)
If you are updating he SD card via a USB adapter on a PC, just unplug the SD card from the USB
adapter and insert it into the player, The USB adapter may remain connected to PC
OUTPUT:
SX8800 has a dual output RCA connectors in case you want to connect it to a PBX phone system MOH
port, use the 8 ohm out put for louder, more power or when you need to connect external speakers, use
the 600 ohm output in some phone systems where a “hi-impedance” output works better You may also
connect both
In that case for example you connect the 600 ohm output to your MOH port and the 8 ohm to speaker
systems in the business The 8 ohm output can drive up to 20 Watts of power into multiple speakers
Live Streaming Audio Input:
SX8800 has a 3 5mm stereo input jack labeled as EXT
you may connect this jack to output of a XM satellite receiver
or any other external audio source such as a CD player, another digital player, iPOD, Radio, etc for a live
streaming audio
OUTPUT MODE:
Use the SD-EXT switch to select between the internal SD card playback
or the external audio connected to “EXT” jack You can flip the switch at any time to simply switch the
output jacks to the other source The SX8800 will amplify the external audio to the same level of up to 20
watts, adjust the output volume on the external source if needed in order to provide an equal level of output
power This switch needs to be in SD position for EXT INPUT to be connected to external speakers for
reminder rings in B setting (see page P8 for more details)
Modes of playback:
Two playback modes are automatically supported “Standard mode” and “Dual mode”
Standard Mode: 1 to 99 tracks, device plays all the tracks one by one and re-loops automatically, Silence
any track by renaming it to filename.ip3 instead of filename mp3
( tracks should not contain excessive silence) Switch is set to Bank1
Dual mode: This is the default mode, Set t e switc to Bank 2, there are 2 special tracks, device plays
track1 (Greeting) followed by track 2 (normal on hold file)
To test t e audio: Turn the speaker ON
the built-in speaker can be used to hear the audio playback any time,
P7

viii
BANK1 BANK2:
This switch lets you select which bank or “track” to be played
Please note: when power is just connected you need to wait until all tracks are played before this switch can select between tracks
Flip the switch to BANK1- device will play the “Greeting” file
Flip the switch to BANK2- device will play the “On Hold File”
(Greeting may play an extra time, before you hear On Hold)
Leave the switch in Bank2 so device plays the greeting when a ringing line is answered
MODE: files in t e SD card
Single track
Multi track
Dual track
The default is the dual track production, the “GreetingFile mp3” needs to have 1 sec of silence at the end of it for
proper operation This file needs to be the 1
st
file you paste into SD card, the OnHold mp3 is the 2
nd
file you paste into
the SD card (when you are making changes or updates & are not sure which one is 1
st
, try copying all files in the SD card to
another directory, then delete all files on the SD card, then move the “Greeting mp3” file 1
st
into the SD card followed by the
“OnHold mp3” file)
SD (Secure Digital) CARD:
SX8800 can accept 16MB to 4GB SD cards available on the market
Up to 256 hours of continuously playing audio time can be obtained using a 4GB SD card
Most SD cards have a lock that needs to be in unlock position (toward the edge)
When in lock position(toward the bottom edge) the card will play but will not be accessible by PC to be written into,
this can provide protection against unwanted or accidental content change
To remove the SD card, remove t e power 1
st
update it from your PC/Laptop then insert it back in or insert a new
SD card Re-connect the power and the playback automatically resumes in a few seconds
Volume:
Turn the Volume control clock wise to increase the volume or counter clock wise to lower the volume
TONE:
Very important on some phone systems, SX8800 provides the important Tone control to further enhance the audio
quality, turn the Tone control clockwise to increase the output frequency level
or counter clockwise to lower the frequency level
BASS BOOST:
Use the switch BASS to add the low frequency dynamic range to the output level Turn the switch ON for BASS boost
if desired
SPEAKER:
Turn the speaker switch ON to hear audio currently playing from a speaker inside (turn it OFF to be able to hear the
Reminder Rings in B setting) The speaker switch is to let you hear the audio from an internal speaker inside the
SX8800, this is only for monitoring or testing the audio, the volume levels heard at this time are not the actual audio
levels available to the MOH port
If you are adjusting audio volumes at this time be sure to readjust it again when the calls are placed on Hold to
ensure the proper and desired audio volume levels
Reminder Rings:
In B setting the device answers the ringing lines and then it periodically rings the internal speaker
(speaker switc
needs to be in OFF position)
1 ring means L1 -- 2 rings means L2 -- 3 rings means L3 -- W ring means L4
You can adjust the reminder rings settings
(see page P4) To adjust the reminder rings volume and/or to make it much
louder connect the provided amplified speakers to EXT INPUT jack and adjust the volume on the external speakers
clockwise, for even more ringer volume connect a more powerful
(25W or more) amplified speaker to EXT INPUT
audio1 mp3
GreetingFile mp3 OnHoldFile mp3
audio1 mp3
Audio2 mp3
------
Audio99 mp3
P8
set switch to Bank1
set switch to Bank1
set switch to Bank2
audio1 mp3

ix
STATUS LED lig t and ot er LEDS:
The Status LED will turn ON RED solid when the device is powered ON and working It blinks one time when the last
track is played and it-re-loops
In addition the LED lights located just below the SD card will be blinking yellow to indicate normal playback operation
in progress or blink Red when a track or Bank change is being performed
The L1/L2 and L3/L4 LEDs turn ON solid when corresponding line is in use, and will blink ON/OFF when Music On
Hold is activated for that line and double blinks OFF when line does not exists
Player Specifications:
File Formats: MP3, WMA, MAC, etc
Frequency response: 20Hz to 20 KHz less than 0 1% THD
Sampling rate: >64kbps Mono ,128kbps recommended
PC Interface: USB 2 0 Hi-Speed(MSC) compatible with USB 1 0
Memory Capacity : SD card 16MB to 4GB
up to 8 hours on 256MB SD card and
up to 128 hours on 4GB SD card
Playback: auto-repeat
Banks: 1 or 2
Tracks: up to 99
External Audio: 3 5mm stereo jack input
Output Power: 20 watts maximum, Volume, Tone and BASS Boost support
Output: RCA 8 ohm and 600 ohm jacks
Power supply: 110VAC/240VAC 50-60 Hz To 12 VDC/ 200-1000 ma
Size: 9 ” x 5 ” x 1 5” (L x W x H)
Color: Black
Weig t: 0 85 pounds (1 5 pounds with power supply and all other parts)
(please note some music titles are not royalty-free and you may want to use the royalty-free music titles
to avoid annual licensing payments to ASCAP and BMI for playing those titles on-hold )
Player Problems Possible Cause / Solution
Player not working or
stopped working
• Unplug the power connector, press on SD card so that it snaps out,
wait 30 seconds then re-insert the SD card and make sure it snaps IN
then re-connect the power securely , observe the STATUS LED is
turning ON solid
• Some lower capacity SD cards are not compatible, in that case RED
STATUS LED turns ON but the player does not play, use the provided
SD card or another correct type SD card
• Adjust the volume on unit
• make sure Mode switch is set to SD not EXT (External Audio Input)
Cannot Transfer files to
SD card
• If you use Windows 98 SE, ensure to use USB driver is
installed properly in your system
• Ensure the USB adapter or player is connected securely to
your PC USB port, or to the supplied USB cable, try another
USB port directly Make sure SD card is not locked
Audio Volume is too low
• Turn the Volume control clock wise
• Adjust the tone control
Audio is distorted
• Volume level may be too high, turn the volume
counterclockwise, Adjust the Tone control,
P9
No Reminder Rings in B setting Set speaker to OFF position or connect external speakers to EXT INPUT
No Greeting in A or B
setting Set Bank switch to Bank 2 position

x
Adapter Trouble S ooting:
Unplug the 12VDC plug from the back of the SX8800 and
unplug the phone lines; Wait 60 seconds then plug them
back in, make sure the AC adapter is plugged in securely
1. Adapter not working
or stopped working
Problems
Possible Cause / Solution
3. Red LED double
blinks ON then turns
OFF on some lines
telephone was changed or power failure - do as above,
then select L1, L2, L3, L4 making sure that dial tone is
there
Some phone Lines are removed from MOH adapter or do
not exist
on non existing lines the lights keep blinking and that is
OK)
UN-plug phone lines for 5 seconds and plug it back in .
4 No Audio
or
Audio not Loud
enough
Do the steps in “connection test” in page 2 to hear the
Audio, adjust the volume if needed to hear it Check the
SD card, Remove Power Unplug SD card -Plug back IN
Reconnect Power
5 Connection Test is
OK but no audio
when Hold is
pressed in 1 or 3
settings
•
If answering a call allow 1 second before pressing Hold
•
You may need your “Local service” to be with the
dominant phone company in your area (not 3
rd
party local
service)
•
Is your location within city limits? are all your phone
numbers DSL qualified? your location may need to be
close enough to your phone company’s central office to
guarantee for Hold button activation That is why some
discount phone companies service does not work even
though you have compatible phones for Hold activation If
so you need to use the device in 2 or 3 setting via Flash
then Hold
•
Some telephones have special cases (see page 6)
•
Try the unit in 2, or 3 settings
2. Adapter does not
activate or stopped
activating
DSL: If you have DSL line, this device needs to be installed after
the DSL filter
(otherwise internet may not work properly)
VOIP/Vonage: if you have D-Link VTA-VD phone adapter, you
must use single line phone cords to connect it to SX8800
P10
In A setting calls are answered t en angs up? Use B setting
Verizon and Verizon Fios and Vonage work properly in A setting:
SX8800 requires the 3 way calling service pre-enabled from your phone company in order for re-ring to work properly, also make sure
“1
st
person cutoff ring back protection” is working on your 3 way call service, some phone companies like ATT may not provide this
service, so use the B setting instead
In B setting you will hear the initial rings when the calls are answered then ringed again periodically via built in speaker or via external
speakers connected to EXT INPUT(see page P8 reminder rings for full details and ring patterns)
You can also monitor the fast blinking lights on the SX8800 to answer the corresponding lines that are waiting to be connected

xi
Warranty
This product is warranted against defects for a period of five (5) year from the date of original invoice We will repair/replace the
product with no charge for parts or labor within this time To obtain warranty service the product needs to be returned fright prepaid
by the customer with a copy of original invoice This warranty does not apply if in the sole opinion of Innovative Telecommunication
Technology LLC, the product has been tampered with or damaged by lightning or any other acts of nature, misuse, neglect or
unauthorized service
EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, THERE ARE NO OTHER WARRANTIES, EXPRESSED OR
OTHERWISE,INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR MERCHANTIBILITES OR FITNESS FOR A
SPECIAL PURPOSE IN NO EVENT SHALL INNOVATIVE TELECOMMUNICATION TECHNOLOGY LLC BE LIABLE FOR LOSS
OF PROFITS OR BENEFITS, INDIRECT, SPECIAL, CONSEQUENTIAL OR OTHERWISE ARRISING FROM ANY BREACH OF
THIS WARRANTY OR OTHERWISE
Problems Possible Cause / Solution
Innovative Telecommunication Technology LLC
1112 Montana Ave Suite 250 Santa Monica, CA 90403 USA
http://www invotel com Phone: [phone]
10.
Hold Music activates in
a conference call or
when two phones pick
up at same time
• If for any reason the hold music is activated
inadvertently, it can always be deactivated by pressing
the FLASH button in any setting
• Conference calls can be done a better way: Press
FLASH, you will get a dial-tone now dial the phone
number of the 2
nd
party then press FLASH to join the
two calls together
6. MOH works but audio
does not stop when call
is picked up in A1 or A3
settings
• Wire distance to adapter is too long, Centralize the
location of device to be as close as possible to all the
phones Try the A2 setting
• If you are re-wiring “daisy chain” wiring works better than
” star” or “home run” or Independent wiring
• Press FLASH button to stop the music
7. Some Phones work ,
some do not
• All your phones need to be similar model for activation
in 1 or 3 settings If you mix different phone models,
Use the 2, or 3 settings Refer to pages 4 or 5 for
more details
8. Randomly Hold music
starts to play by it self
or does not activate in
1, or 3 settings
• The call needs to be on Hold min 2 sec before you
may pick it up
• When you hang up, wait 2 seconds before selecting
the same line again
• Check for extra devices sharing that line like Message
indicator, Answering machine, Alarm system, Modem
etc Use a “privacy module” between the line and that
extra device to keep them off the line when line is
being used by your phone
• Set your Alarm system and/or your DSL line to share
FAX line
• Excessive wiring- Total wire length per line must be
under 500 feet ( Ex: if you have 9 wall jacks -no matter
spare or a phone plugged in- each connected via a
100 foot wire to a common point then your total wire
length is 9 x 100=900 feet )
• Use FLASH button to deactivate music
9. Audio shuts off or
flickers
• Extensive audio volume Lower the volume to proper
level
P11