invotel AudioImage SX4020 User manual

Music-On-Hold Adapter Installation
AudioImage™
Model # SX4020 Rev 22X
• Connect “WALL jack” to your “Wall” Jacks using the provided cord .
• his device monitors all the telephones through the lines. You may use a splitter
( adapter) at the Wall jack to connect both this device and a telephone. If you
do not have a splitter use the “PHONE” jack on this device to plug the
telephone. Please note a telephone is not required to be connected to this
device if you need to connect a telephone, just one phone may be connected to
this device, other telephones remain connected to their own wall jacks.
•
• •
• If you have two wall jacks each with one phone number, then you need to use a
“2 line coupler” to combine the 2 phone numbers into one jack for this device.
Or contact your phone installer and tell them you want to convert a wall jack from
RJ11 to RJ14
Plug the Audio cable into the two audio IN jacks on the SX4000 Music On Hold
controller, Plug the other end of audio cable into the “Headphone” jack of your
audio source such as digital player (8 ohm or 600 ohm), Radio, CD Player, PC
CD ROM headphone, PC sound card, speakers output etc.
We recommend you to set the volume on your audio source to mid level
Note: extensive volume can shut off the on-hold audio.
RCA L1 &2 L1 & 2
Audio IN OU IN
Wall
jack
Phone
AL 1 AL 2
L2 L1
• Unplug the phone lines; Wait 60 seconds then Plug them back IN.
make sure the phone line is plugged in securely.
• Select Line 1 on the phone & make sure that there is dial tone.
Repeat for Line 2, 3, 4
2. No Audio • check audio cord; try inserting it half way, adjust the volume on your
audio source if needed to hear it.
3. Audio source is OK but no
audio when device is
activated as per AL 1 or
AL 2 setting.
• Verify that the audio source is playing by itself, listen to it. Use the
Headphone jack on a CD player not the “line out”
• Set Volume to Medium.
• If answering a call allow a second before placing the call on HOLD.
• Check to see if L1, L2, L3 or L4 lights on this device has turned ON
• model SX4020 does not activate by pressing Hold button
• you need to press Flash button 1st then Hold button. On some
phones wait a second after pressing Flash then press Hold.
4. MOH works but audio does
not stop when call is picked
up in any setting
• Press FLASH button to stop the audio
• Wire distance to adapter may be too long(more than 200 feet),
Centralize the location of device to be as close as possible to the
phones.
5. Some Phones work , some
do not in AL 1 setting
• ry changing the setting to AL 2 setting and follow the Operation in
AL 2 settings.
• ry installing the device before DSL filter (if any)
6. Some times audio starts to
play by it self or does not
deactivate
by voice
• Press FLASH button to stop it.
• he call needs to be on Hold at least 4 seconds before it can be
voice deactivated, use Flash to deactivate.
• When you hang up, wait 2 seconds before selecting the same line.
• Check for other devices sharing that line like Message indicator,
Answering machine, Alarm system, Modem etc. Use a privacy
module between the line and that device to keep them off the line
when line is being used by your phone.
• Set your Alarm system and/or your DSL line to share FAX line.
• Excessive wiring- otal wire length per line must be under 200 feet.
• ry putting the call back on Hold, wait 3-4 seconds then pick up.
1. Adapter not working or
stopped working
Problems Possible ause / Solution
7. Audio shuts off or flickers
• Extensive audio volume. Adjust the volume to proper level.
P4
Innovative elecommunication echnology
1112 Montana Ave Suite 250 Santa Monica, CA 90403 USA
oll-Free: 800-747-0708 el: 310-899-0078 Fax: [phone] http://www.invotel.com
Wall
jack
Phone
RCA L3 &4 L3 & 4
Audio IN OU IN
AL 1 AL 2
L4 L3
1/2 3/4

ii
IMPORTANT NOTE: The audio may activate in the middle of a call due to
factors like excessive wiring
see page 4 item 8 ), bad or old wiring , existing
unstable lines, sparks, too many wall jacks , other equipment sharing the
lines, other extensions picking up on same line etc. If that ever happens
DO NOT PANIC, press the FLASH button to stop the audio
!
This button is found on every telephone, it could be labeled as CALL WAIT / FLASH or LINK
his device uses voice deactivation technology, e.g. it stops the hold music when you
start talking (assuming the call has been on hold at least 4 seconds).
We recommend you to start with AL 1 setting, if the device does not voice de-
activate properly try the device in AL 2 setting. AL 2 setting is more sensitive in
voice de-activation, you can always de-activate the hold music manually.
Deactivating hold music manually
If for any reason the hold music is activated inadvertently, it can be deactivated by
pressing the button
Operation in ALT1 setting:
To activate: press then
o deactivate just re-select that line and press
If the call has been on Hold at least 4 seconds, it can also be voice deactivated by
just speaking over the Music for example say : “Hi I am Back”, Note: if hold music is
too loud you may need to speak louder in order to voice deactivate.
Note that L1 or L2 light on this device turns ON when Music-On-Hold is activated on
that line.
Want to use just one button ?
Press to activate MOH and when ready to go back to caller just speak over
the audio!.
Note: this does not hold the line. So the other party can still hear you.
all waiting , 3 way calling, entrex all Transfer
Use to access an out side line or to answer a call waiting call etc.
Example 1 to take a call waiting call press
Example 2 to make a 3 way or conference call press you will get a dial-
tone now dial the phone number then press to join the two calls together.
NOTE: If you have “Call Waiting” service and you press “Flash Flash” to put the
current call on hold to take the other call , you are putting the call on Hold in the
phone company central office and not in your office. So you can not provide music
on hold when you are answering a “call waiting” call. if you want to provide music on
hold in a call waiting you need to contact your phone company and remove the call
waiting and add “call rotary” or call hunting service to a 2nd real line. herefore if you
have call waiting only one call may be placed on Music-On-Hold, the other call is
held in the phone company central office in silence,
Operation in ALT2 setting:
To activate: press then
o deactivate just re-select that line and press
If the call has been on Hold at least 4 seconds, it can also be voice deactivated by
just speaking over the Music for example say : “Hi I am Back”, Note: if hold music is
too loud you may need to speak louder in order to voice deactivate
his setting is just like AL 1 but voice deactivation is more sensitive to your voice,
use this setting only if you prefer to voice de-activate instead of Flash button de-
activation and only if AL 1 does not voice deactivate properly. Remember the call
needs to be ON hold at least 4 seconds so before you conclude that AL 1 is not
sensitive enough make sure the call has been on hold at least a few seconds before
you go back to the call and try to voice -deactivate.
Warranty
his product is warranted against defects for a period of one (1) year from the date of original
invoice. We will repair/replace the Product with no charge for parts or labor within this time. o
obtain warranty service the Product needs to be returned fright prepaid by the customer with a
copy of original invoice. his warranty does not apply if in the sole opinion of Innovative
elecommunication echnology, the product has been tampered with or damaged by lightning
or any other acts of nature, misuse, neglect or unauthorized service.
EXCEP AS SPECIFICALLY PROVIDED IN HIS AGREEMEN , HERE ARE NO O HER
WARRAN IES, EXPRESSED OR O HERWISE,INCLUDING, BU NO LIMI ED O ANY
IMPLIED WARRAN IES OR MERCHAN IBILI ES OR FI NESS FOR A SPECIAL PURPOSE.
IN NO EVEN SHALL INNOVA IVE ELECOMMUNICA ION ECHNOLOGY (INVO EL) BE
LIABLE FOR LOSS OF PROFI S OR BENEFI S, INDIREC , SPECIAL, CONSEQUEN IAL
OR O HERWISE ARRISING FROM ANY BREACH OF HIS WARRAN Y OR O HERWISE.
(please note some music titles are not royalty-free and you may want to use the royalty-free
music titles to avoid annual licensing payments to ASCAP and BMI for playing those titles on-
hold)
ALT1
AL 2
Hang up and set switch to left position
P2
AL 1
ALT2
Hang up and set switch to right position
FLASH
FLASH
FLASH
FLASH
FLASH
HOLD
HOLD
FLASH
FLASH
P3
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH
FLASH
ip: If you get ON/OFF flickering in audio, Lower audio volume to avoid audio flicker