invotel SX8500 User manual

Model # SX8500 Rev 24C5
All-In-One Music-On-Hold
Player/Recorder/Adapter
• Plug the included AC adapter. (110V AC to 12V AC)
• Confirm that all 4 Red ED lights in front of this unit are double B INKING
• Connect “PHONE INES” jacks to your “Wall” Jacks using the provided cords
• Observe that as you connect the wall jacks the blinking lights turn OFF (on non
existing lines the lights keep blinking and that is OK)
•
• •
• You may use a splitter (T adapter) at the Wall jack to connect both this device
and the telephone. If you do not have a splitter use the “TE EPHONE” jacks
on this device to plug the telephone (use Telephone “1/2/3 ” and/or Telephone
“3/4 “ to plug your telephone in). Please note that just one telephone is
optionally connected to this device, other telephones remain connected to
their own wall jacks.
• Set the volume to mid level.
• Insert the Flash card into the blue connector in the front of unit, the Green status
ED in the back of the unit will turn ON.
IN IN OUT 3/ 4 1/ 2/ 3 3/ 4 1/ 2/ 3 12VAC
TE EPHONE PHONE INES 600ma
WA
JACK
PHONE
WA
JACK
PHONE
110 V
AUDIO
TEST
Problems Possible Cause / Solution
P12
Innovative Telecommunication Technology
1112 Montana Ave Suite 250 Santa Monica, CA 90403 USA
Toll-Free: 800-747-0708 Tel: [phone] Fax: [phone]
®
10. Hold Music activates in
a conference call or
when two phones pick
up at same time
• If for any reason the hold music is activated
inadvertently, it can always be deactivated by pressing
the F ASH button in any setting.
• Conference calls can be done a better way: Press
F ASH, you will get a dial-tone now dial the phone
number of the 2nd party then press F ASH to join the
two calls together.
1 2 3 4
3/4 1/2
6. MOH works but audio
does not stop when call
is picked up in A1 or A3
settings.
• Wire distance to adapter is too long, Centralize the
location of device to be as close as possible to all the
phones. Try the A2 setting.
• If you are re-wiring “daisy chain” wiring works better than
” star” or “home run” or Independent wiring
• Press F ASH button to stop the music.
7. Some Phones work ,
some do not
• All your phones need to be similar model for activation
in A1...A3 settings. If you mix different phone models,
Use the B1, B2 settings or Voice Activation in C1, C2,
C3 settings. Refer to pages 4 or 5 for more details.
8. Randomly Hold music
starts to play by it self
or does not activate in
A1, A2 or A3 settings
• The call needs to be on Hold min. 2 sec. before you
may pick it up.
• When you hang up, wait 2 seconds before selecting
the same line again.
• Check for extra devices sharing that line like Message
indicator, Answering machine, Alarm system, Modem
etc. Use a “privacy module” between the line and that
extra device to keep them off the line when line is
being used by your phone.
• Set your Alarm system and/or your DS line to share
FAX line.
• Excessive wiring- Total wire length per line must be
under 500 feet ( Ex: if you have 9 wall jacks -no matter
spare or a phone plugged in- each connected via a
100 foot wire to a common point then your total wire
length is 9 x 100=900 feet )
• Use F ASH button to deactivate music.
9. Audio shuts off or
flickers
• Extensive audio volume. ower the volume to proper
level.
MIC AUDIO
A B C 1 2 3
VO UME
STATUS 1 2
REC
BANK
SWITCH
Flash Card

ii
IMPORTANT NOTE: The audio may activate in the middle of a call due to
factors like excessive wiring (see page 12 item 8), bad or old wiring , existing
unstable lines, sparks, too many wall jacks , Noisy phone lines, Bad
telephones, “Hot ines” (see P6 special cases)
If that ever happens, press the F ASH button to stop the audio! and
continue your conversation. The F ASH button is found on every telephone,
it could be labeled as CA WAIT / F ASH or INK or ON or TA K button
Connection Test: To confirm that you have connected everything correctly,
select line 1 on the phone, confirm that 1 Red ED on SX8500 turns ON then
press the 1 Audio Test button to hear the audio. Double check your
connections or adjust the volume if needed.
Switch setting: Please Read the Operation instructions for each setting carefully
There are two 3 position switches on the SX8500 that control the activation
method, you need to select the proper setting based on your type of phones:
A1, A2, A3: Hold button activation
Use one of these settings when all phones are corded & are same model (for
example all are ATT 984) and are compatible with Hold button activation (see
the list in page 3)
for GE 2-9487GE2-A, GE 2-9488GE2-A & RCA 25403 use the B3
setting.
B1, B2: These two settings utilize Flash then Hold activation method, this setting
supports any phone and any mix of brands with instant activation
after you press the Flash then Hold
• Use B1 or B2 settings if your phones are Cordless type (including
corded base station + portables)
• If you have mixed cordless type phones with corded type phones
• If you have corded type phones that are not all the same model for
example ATT brand and Panasonic brand are both used in your
office
• If you have non compatible corded phones (for example ATT 962 or
ATT 972 or Casio phones)
C1, C2: Voice Activation Mode These two settings utilize Delayed Hold
activation method, most phones cordless or corded or mixed can be activated
for music on hold in less than 15 seconds after you press HO D. There is also
C3: Hold button activation or Flash See page 5 for full details.
Audio Test on ine 1: select 1 on your phone and press the Audio Test
switch located next to power connection . Adjust the volume to mid level or check the
F ASH card to hear the audio.
Note1: You can not perform audio test on lines 2, 3 or 4
Note2: Do not set the volume too loud it may flicker or shut off the on-hold audio.
Note3: Do not use a Cell phone to setup or test the device. Use a fax line, etc.
Trouble Shooting:
P2
Unplug the 12VAC plug from the back of the Invotel
adapter and unplug the phone lines; Wait 60 seconds
then plug them back in, make sure the AC adapter is
plugged in securely.
1. Adapter not working
or stopped working
Problems
Possible Cause / Solution
3. Red ED double
blinks ON then turns
OFF on some lines
telephone was changed or power failure - do as above,
then select 1, 2, 3, 4 making sure that dial tone is
there.
Some phone ines are removed from MOH adapter or do
not exist.
on non existing lines the lights keep blinking and that is
OK)
Un-plug phone lines for 5 seconds and plug it back in .
4. No Audio
or
Audio not oud
enough
Select the line 1 on the phone and push the Audio Test
button located in the back of unit to hear the Audio, adjust
the volume if needed to hear it. Check the flash card,
Unplug -Plug back IN.
5. Audio Test is OK
but no audio when
Hold is pressed in
A1 A2 or A3
settings .
• If answering a call allow 1 second before pressing Hold.
•
You may need your “ ocal service” with the dominant
phone company in your area (not 3rd party local service)
•
Is your location within city limits? are all your phone
numbers DS qualified? your location may need to be
close enough to your phone company’s central office to
guarantee for Hold button activation. That is why some
discount phone companies service does not work even
though you have compatible phones for Hold activation. If
so you need to use the device in B1 or B2 setting via
Flash then Hold or C1, C2 settings with delayed activation.
•
Some telephones need other settings via Hold(see page
6).
•
Try the unit in B1,B2 or C1,C2 or C3 settings.
2. Adapter does not
activate or stopped
activating
P11

iii
Optional “Instant Messager”

 (INSTANT USER ADVERTISMENT)
This exclusive exciting feature on SX8500, allows you to record a short message
(maximum 15 seconds) in your voice to automatically playback at 30 seconds
intervals during the playback of your normal production audio of Bank1 or Bank2.
For example:
“We interrupt this to make this special announcement, the sale special
pricing ends this Friday, be sure to ask your representative about it...”
You may edit, update, phase or delete the Ad at any time quickly without a need for a
PC connection or any external software or wait for a production update. It is a “Plug
& Play operation in seconds. This Add On Module plugs into the MIC IN jack and
allows personalized messages complete with fade in/ fade out. You have the choice
to allow your normal production to play continuously or let it be intercepted every 30
seconds with your own special announcement.
For more information on this option or purchasing the upgrade, please contact your
dealer/re-seller.
Player Specifications
File Formats supports any sound file format such as Windows .wav, MP3, WMA, etc.
Frequency response 20Hz to 20 KHz.
Sampling rate 8-bit/16-bit uncompressed PCM @ 8, 11, 12, 16, 22, 24, 32, 44 & 48 KHz
Distortion less than 0.1% THD
Audio Quality supports better than CD Quality at 188 KB/s
Special effects: supports Windows Media Files and SRS WOW Effects
Memory Capacity 1 to 16 minutes (8 minutes 40 seconds @ full 188 KB/s sample rate).
Memory Type Multi-level Flash, 100 years retention time at no power, 100K re-recordable
Playback auto-repeat
Message loading Email load, automatic via playing the email; CD load automatic
Power supply 110VAC 60 Hz. To 9VAC 100ma
Audio output 1000 mili watts, Mono RCA , 2V p-p @ 8Ω 4V p-p @ 600Ω, 8V p-p @1200Ω
Size 5.5” x 4” x 1.5” ( x W x H) Color Black
Weight 1.00 pounds (1.50 pounds with power supply)
Warranty
This product is warranted against defects for a period of one (1) year from the date of original
invoice. We will repair/replace the Product with no charge for parts or labor within this time. To
obtain warranty service the Product needs to be returned fright prepaid by the customer with a
copy of original invoice. This warranty does not apply if in the sole opinion of Innovative
Telecommunication Technology, the product has been tampered with or damaged by lightning
or any other acts of nature, misuse, neglect or unauthorized service.
EXCEPT AS SPECIFICA Y PROVIDED IN THIS AGREEMENT, THERE ARE NO OTHER
WARRANTIES, EXPRESSED OR OTHERWISE,INC UDING, BUT NOT IMITED TO ANY
IMP IED WARRANTIES OR MERCHANTIBI ITES OR FITNESS FOR A SPECIA PURPOSE.
IN NO EVENT SHA INNOVATIVE TE ECOMMUNICATION TECHNO OGY (INVOTE ) BE
IAB E FOR OSS OF PROFITS OR BENEFITS, INDIRECT, SPECIA , CONSEQUENTIA
OR OTHERWISE ARRISING FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.
Operation in Hold activation:
Start with A1, make or receive a real call, the ED on the SX8500 turns ON solid,
then simply press the button on your telephone, the Music will be heard to
the caller and the ED on the SX8500 will start to B INK , to return to the call just
re-select that line. (Be sure to allow 1 or 2 seconds before putting a call on HO D).
If it did not work hang up and try it again 2 or 3 times.
A2: if after 2 -3 times it is not working hang up and change the switch to A2 and try
it 2-3 times. A3: this setting works better on smaller offices with just a few phones, it
is not as powerful as A1 or A2, if your phones work fine in A3 just leave it in A3.
Deactivating hold music manually If for any reason the hold music is activated
inadvertently, it can be deactivated by pressing the button
The following are examples of phones that work in B1, B2 or C1,C2,C3 settings: American
Venture, ATT 962, ATT 972, Casio any model , Airway 2 line, Airway 4 line, Panasonic KX-TG
2000B, KX-TG4000B
, KXTG2000, KX-TG2720, KX-TG2730, KX-TG2740, KXTG4000, KX-
TGA200, KXTGA400, KX-TGA420, SBC 410,
ist of corded phones compatible via Hold Button activation:
Please note: This is a partial list, there are other factors relevant to activation via Hold button in
these settings-see-the trouble shooting section or special setting, If your phone is not on this list
try it any way or use the B1, B2 or C1, C2 settings. B1, B2 works on all phones.
AT&T: 21070, 262, 272, 412, 422, 4952, 612, 622, 712, 722, 732, 742, 752, 812, 822, 830,
832, 842, 843, 853, 854, 874, 902, 912,922, 944, 945, 952, 953, 954, 955, 964, 974,984,
982, 992, SIGNATURE, FT483
Brother Quatro: 412
Bell: 223, 232, 259, 261, 268, 367, 470, 52905, Sonecor 412, 412CID, 4900, BE5200,
BE5300, Techline 420
GE: 187, 2-9315-A, 2-9318, 2-9435-A -B -C, 2-9436-A, 2-9438-A, 2-9450-A -B -C -D -E -
F, 2-9439-A to -EG , 2-9451A, 2-9481, 2-9487GE2-A, 2-9488, 2-9638-A, 2-9975, 2-
9488GE2-A
IBM: 412, 412CID, 4900
Northern Telecom: Unity
Phonemate: PMG-4600
Panasonic: KX-T3110 3120 3122 3135 3145 3155 3160 3165 3170 3175 3280 3980-H
3980-R7 3981, KX-TC930, KX-TS20, KX-TS21, KX-TS25, KX-TS27, KX-TS208, VA-8400
Radio Shack: 206, 208, 209, 210, 212, 411, 412, 612, 43-373D, 43-430, 43-642, ET-180,
43-470, ET-184, ET-192, ET-193, 43-622, 43-469 , 1710, 1753
RCA 25403 RCA, 25413 RCA-2, all models.
Sony: IT-M804
SBC: 2105, 4000
Southwestern Bell: FT325, FT360, FT365B FT383, FT412, FT483, FT484
Sprint/Radio Shack: SP-702 / 43-5702, SP-705
TT Systems: 4012, 412, 412CID, 4900, 4300, 5100, 5200, 5300, 7993
Vtech: 4121
A B C 1 2 3
Hang up and set left switch to A position
F ASH
HO D
P3P10

iv
Operation in B1, B2 settings:
To activate: press then
To deactivate just re-select that line and press
Voice Deactivation: if the call has been on Hold at least a few seconds, it can
also be deactivated by just speaking over the Audio for example say : “Hi I am
Back” .
If for some reason you are not able to voice -deactivate, try speaking a little
louder and more direct into the microphone, if that does not work hang up and
set the switch to B2. Remember you can always use the Flash button to
deactivate the audio as well.
Want to use just one button ? Press to activate MOH and when
ready to go back to caller just speak over the audio!. Or press Flash again.
Note: this does not hold the line so the other party may still hear you, set the
volume louder to mask it.
In B1 or B2 or C3 settings the Flash button is used in order to activate the audio
so if you have: Call waiting , 3 way calling, Centrex Call Transfer
Use to access an out side line or to answer a call waiting
call etc.
Example 1 ( B1 or B2 settings
) to take a call waiting call press
Example 2 ( B1, B2 ) to make a 3 way or conference call press
you will get a dial-tone now dial the desired phone number & press
to join the two calls together.
NOTE: If you have “Call Waiting” service, only one call may be placed on
Music-On-Hold, the other call is held in the phone company central office in
silence not in your office.
Automatic Email Recording:
(This feature is available on SX8500E only)
SX8500E is the 1st device in the world with an exclusive feature: “ t can be
automatically recorded by playing an email”. The production audio emailed to you
from your dealer contains a “coded noise file” that automatically activates & then
stops the recording process (The RED Status ED light indicates recording is in
progress, the noise codes themselves will not be recorded), all other audio that you
play on your PC will not effect the SX8500E.
Volume setting for Email Auto oad
The recording volume is directly effected by the volume setting on your PC, we
recommend you set the volume to about 75% level. Please note your PC volumes is
adjusted as follows:
Double click on speaker symbol (located on lower right hand side of your screen)
Automatic CD recording (CD Auto oad):
(This feature is available on SX8500E only)
SX8500E can automatically be recorded from a PC CD ROM drive or a CD player,
Just insert the CD you received from your dealer into the CD ROM drive of your PC
or insert it into your CD player (volume mid level ), press the play button on the CD
player and walk away. The CD contains a code that starts the recorder in SX8500E
(RED Status ED turns ON) and then stops the recorder, the ED Green Status turns
back ON and play back resumes. The CD player stops on its own.
P9
Hang up and set left switch to middle and right switch to left
Volume control Wave
Volume
75
Not Mute
Windows Media Player
Volume setting
Note on PC audio connection: You may use male to female extension audio
cords or other methods if you need to extend the length of the connecting cord
(Maximum audio cord length 500 feet)
F ASH
F ASH
F ASH
HO D
F ASH
F ASH
F ASH
F ASH
F ASH
F ASH
F ASH
F ASH
Tip: If you have audio flicker problem , Reduce the Volume
P4
A B C 1 2 3

v
Manual BANK2 Recording:
The SX8500 model has dual banks and a Bank1/Bank2 switch for immediate
playback of bank1/bank2 by just flipping the bank switch, the total default recording
time on the MX9008 is 8 minutes (17 minutes on the MX9017), you must 1st record
bank1 before recording in bank2 so for example if your Bank1 recording is 3 minutes
long then Bank2 can be used for a second production of up to 5 minutes duration.
Flexible duration: Bank2 addressing is not fixed, you can record any duration in
BANK1 and any duration in BANK2 as long as the total is 8 minutes or less(MX9008)
or is less than 17minutes if you are using the MX9017 Flash card.
Examples of recording for the extra bank are “Holidays”, special events, sale
promotions, etc. The SX8500 automatically calculates the Bank2 start point when
you finish recording BANK 1.
To record into Bank2:
set switch to BANK2
and do the same 4 steps
as recording in BANK 1
The device automatically starts it’s normal playback, and will play what you just
recorded and will keep repeating. If you need to re-record just repeat the 4 steps.
During the playback you may flip the switch to Bank1 or bank 2 any time and device
will play back that bank repeatedly.
Frequent production recording tip: If you need to re-record the Bank1, then
you need to re-record the Bank2, therefore we suggest to keep the production that is
not changed frequently in bank1 like “holidays recording” and the main production in
bank2, so you only need to re-record bank2 each time you update.
Operation in C1, C2 or C3 settings:
These settings use “voice activation” method, this mode of operation supports
most phones or brands by just using the Hold button but with slightly longer
activation time (about 10 to 15 seconds after hold is pressed)
In “Voice activation” mode, the device needs to hear you well therefore
speak as close as possible to the microphone , If you are on a speakerphone
or using a headset speak clearly and louder into the microphone. Be sure to
read the NOTES in this section.
To activate: after you receive or make a call, you need to speak and say
something before pressing the button. Audio activates less than 15
seconds later and the corresponding 1 … 4 light on this device will start
blinking.
To deactivate hold music just re-select that line and Speak Over the audio,
for example say : “Hi am Back” , the moment the device hears it will stop the
hold-music.
Note: You may also deactivate the hold-music audio by pressing the
button.
NOTE1: If you hear a ow Volume audio during your conversation , say
something to prevent full volume hold music activation, this can happen if you
or your party are not talking to each other for about 7 seconds.
NOTE2: If for any reason the hold music is playing, do not panic, simply speak
over the audio to stop it or press F ASH to stop it.
C2: If for some reason you are not able to voice activate or voice -deactivate,
Hang up and set the switch to C2 then try again following the above
instructions.
C3: In this switch setting to activate the Hold music press
then Hold or just press the hold button (if you have a phone which is
compatible to hold button activation -see page P3). This mode operation is useful
when you have Mix of phones that some are compatible with Hold only activation
and some activate via Flash then Hold.
To deactivate hold music re-select that line and press the button. If it is a
compatible phone it will automatically deactivate hold music. In C3 mode of operation
the flash button is being used, so be sure to read the examples related to call waiting
in page P4 if you have call waiting service or need to make 3 way callings etc.
HO D
F ASH
P8
BANK
1 2
You need to record BANK1 1
st
Before you can record BANK2
after you finish recording bank1, the SX8500 automatically calculates the bank2
starting point
P5
A B C 1 2 3
Hang up and set left switch to right and right switch to left
F ASH
Tip: If you have audio flicker problem , Reduce the Volume
(please note some music titles are not royalty-free and you may
want to use the royalty-free music titles to avoid annual licensing
payments to ASCAP and BMI for playing those titles on-hold)
F ASH

Other settings:
for GE 2-9487GE2-A , GE 2-9488GE2-A and RCA 25403 phones use the
B3 setting and follow the instructions on page 3 it should work by just
pressing the HO D button, if still it did not work use the B1 or B2 settings Via
Flash then Hold-see page 4 for full details, these two models of GE phones
beep every 3 seconds and do not work in C1 or C2 settings.
Special Case: If audio activates suddenly in A1 or A2 switch settings ,
your lines may be “too powerful” Try A3 setting.
Digital Player Advanced Features:
Player /repeater with full recording capability
Dual Banks
Dual function Input /Output 8Ω
Package Content:
SX8500 Digital Player/Recorder/adapter unit
Power adapter 110v AC to 12v AC 600 ma
3.5mm male to 3.5mm male audio cord 6’
2 Rj-14 phone cords
User’s Manual
MX9008 or MX9017 True Audio Card (optional)
MX9008 “True Audio Card”
The MX9008 is a Flash card usually pre-recorded with the audio prior to your
installation and it holds the audio all the time even if power is removed. When the
power is restored the play back automatically resumes from the MX9008 card. To re-
install the MX9008 card or install another MX9008 just remove it and then plug the
new one in. This device is designed for automatic player turn OFF once the flash
card is removed, and it automatically turns ON in 2 seconds when the flash card is
re-inserted. If you had any trouble remove the power by un plugging the AC adapter
from the player, Install the new MX9008 card, then apply the power.
Unlike other Flash based cards that compress the audio, voice and audio signals are
recorded directly into solid state memory in the MX9008 card in their natural, un-
compressed form, providing superior quality voice and music
Message Duration: There is a total of 8 minutes 20 seconds available for recordings
of Bank1 and Bank2 with MX9008 card and 17minutes with MX9017 card.
BANK Selection: There are 2 Banks in SX8500, BANK1 & BANK2 - one Bank holds
the primary audio file, the other BANK holds the extra audio file(optional) such as
“Holidays”, special events, weekend special sales, promotions, etc. You can switch
from Bank1 to Bank2 or vise versa any time via the BANK selection switch.
Adjusting Output VO UME
If the On Hold audio volume is too low turn the VO UME control clockwise; If it is too
loud turn the VO UME control counter clockwise to desired level.
Dual function input/output RCA jack ( 8Ω )
If the Flash card is inserted, the Audio OUT RCA jack is output for an external use as
well as being used internally for the adapter. To connect a speaker to Audio OUT
jack be sure to use a 5 inch or smaller speaker to avoid overloading the out put
beyond it’s limits. If the Flash card is removed, the built in digital player turns OFF
and AUDIO OUT jack can be used as “input” for connection to an external audio
source for the adapter function.
Manual Recording: Connecting to an external audio source:
Connect the Audio IN jack to your audio source speaker or headphone jack using
the provided 3.5mm to 3.5 mm audio cord. Select the bank you want to record
1. Press REC to stop the playback, GREEN/ RED STATUS EDs Blink ON/OFF
continuously.
2. Start your music/audio, email MP3 file etc. Recording starts automatically (or
you may press REC to start recording manually if you prefer)
3. RED STATUS ED light turns ON solid to indicate recording in progress.
4. Recording stops automatically after 15 seconds of silence in the end of
recording, the unit then removes the silences and resumes playback operation.
(You may also press REC to stop recording if you prefer to control it manually). RED
Status light turns OFF and Green Status will turn ON.
This Automatic Start / Stop:. Feature on SX8500 allows you to just start the
audio and walk away, no need to watch the unit for end of recording.
The device automatically starts it’s normal playback, and will play what you just
recorded repeatedly. If you need to re-record repeat the above steps.
AUDIO IN Audio source
PC, CD player...
P6
MIC
IN
BANK
1 2
REC
A B C 1 2 3
P7
Optional upgrade for
user recordings