ioSafe Solo G3 Secure User manual

ioSafe Solo G3 Secure
Quick Start Guide

A8-7140-00 Rev 1.0
©2022-2023 CRU Data Security Group, LLC. ALL RIGHTS RESERVED. CRU®, ioSafe®, Protecting Your Data™, and No-Hassle™
(collectively, the “Trademarks”) are trademarks owned by CDSG and are protected under trademark law. DataLock® is a registered
trademark of ClevX, LLC. U.S. DataLock technology is licensed from ClevX, LLC. Patent: www.clevx.com/patents
Product Warranty: CDSG warrants this product to be free of significant defects in material and workmanship for a period of two (2)
years from the original date of purchase. CDSG’s warranty is nontransferable and is limited to the original purchaser.
Limitation of Liability: The warranties set forth in this agreement replace all other warranties. CDSG expressly disclaims all
other warranties, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose and
non-infringement of third-party rights with respect to the documentation and hardware. No CDSG dealer, agent, or employee is
authorized to make any modification, extension, or addition to this warranty. In no event will CDSG or its suppliers be liable for any
costs of procurement of substitute products or services, lost profits, loss of information or data, computer malfunction, or any other
special, indirect, consequential, or incidental damages arising in any way out of the sale of, use of, or inability to use any CDSG
product or service, even if CDSG has been advised of the possibility of such damages. In no case shall CDSG’s liability exceed the
actual money paid for the products at issue. CDSG reserves the right to make modifications and additions to this product without
notice or taking on additional liability.
FCC Compliance Statement: This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications.
In the event that you experience Radio Frequency Interference, you should take the following steps to resolve the problem:
1. Ensure that the case of your attached drive is grounded.
2. Use a data cable with RFI reducing ferrites on each end.
3. Use a power supply with an RFI reducing ferrite approximately 5 inches from the DC plug.
4. Reorient or relocate the receiving antenna.

Table of Contents
1. Introduction ............................................................................................................................ 5
2. General Information ................................................................................................................ 6
2.1. Safety Information ........................................................................................................ 6
2.2. Package Contents ........................................................................................................ 6
2.3. App Icon Interpretations ................................................................................................ 7
3. Installing the SecureData Lock App .......................................................................................... 8
4. Passwords and Procedures ..................................................................................................... 9
4.1. Password Requirements ............................................................................................... 9
4.2. Procedural Conventions ................................................................................................ 9
4.2.1. Adding the ioSafe Solo G3 Secure to the App (Pairing) ........................................ 9
4.2.2. Unlocking the ioSafe Solo G3 Secure ................................................................. 9
4.2.3. Disconnect the ioSafe Solo G3 Secure From the Computer ................................. 10
4.2.4. Lock without Unplugging from the Computer ...................................................... 10
5. Entering Settings Mode .......................................................................................................... 12
5.1. Password Options ....................................................................................................... 13
5.1.1. Enabling 2-Factor Authentication ....................................................................... 13
5.1.2. Changing the Password .................................................................................... 14
5.1.3. Enabling Remember Password .......................................................................... 14
5.1.4. Enabling the Password Recovery Feature .......................................................... 14
5.1.5. Recovering a Forgotten Password ..................................................................... 15
5.2. Access Options and Locking Options ............................................................................ 17
5.2.1. Enabling Read-Only .......................................................................................... 17
5.2.2. Enabling Read/Write ......................................................................................... 18
5.2.3. Setting the Inactivity Lock .................................................................................. 18
5.2.4. Disabling the Inactivity Lock .............................................................................. 18
5.2.5. Setting the Step-away AutoLock On and Off ....................................................... 18
5.2.6. Enabling Biometric Authentication (Touch ID, Face ID, Facial Recognition) ........... 19
5.2.7. Unlocking the Drive with an Apple Watch ........................................................... 19
5.2.8. Enabling Remote Wipe ..................................................................................... 20
5.2.9. Activating Remote Wipe If You Lost Your Drive ................................................... 21
6. Managing the ioSafe Solo G3 Secure ...................................................................................... 23
6.1. Removing a Drive ........................................................................................................ 23
6.2. Brute Force Hacking Detection ..................................................................................... 23
6.3. Resetting (Deleting) the Drive ...................................................................................... 23
6.4. Creating a Password after a Reset (Blank Drive) ........................................................... 24
7. Usage with Windows and Mac Operating Systems ................................................................... 26
7.1. Usage with Windows Operating Systems ...................................................................... 26
7.1.1. Access the ioSafe Solo G3 Secure .................................................................... 26
7.1.2. Disconnect the ioSafe Solo G3 Secure ............................................................... 26
7.1.3. Format the ioSafe Solo G3 Secure .................................................................... 26
7.2. Usage with macOS ...................................................................................................... 28
7.2.1. Access the ioSafe Solo G3 Secure .................................................................... 28
7.2.2. Disconnect the ioSafe Solo G3 Secure ............................................................... 28
7.2.3. Format the ioSafe Solo G3 Secure .................................................................... 28
8. Troubleshooting ..................................................................................................................... 30
8.1. I can't access the drive data or find the drive after I unlock it. .......................................... 30
8.2. I can’t swipe right to lock the drive in the SecureData SD User App even though the
drive name and unlock icon display. .................................................................................... 30
8.3. Tapping the drive name in the app doesn’t do anything. ................................................. 30
ioSafe Solo G3 Secure Quick Start Guide 3

8.4. I tried to reprovision my G3 Secure, but it doesn’t seem to be working. ........................... 30
9. Product Support and Data Recovery Service ........................................................................... 31
ioSafe Solo G3 Secure Quick Start Guide 4

1. INTRODUCTION
This User Manual shows you how to set up and maintain the ioSafe Solo G3 Secure, an app-controlled,
hardware encrypted, fireproof and waterproof external storage device, powered by SecureData.
The SecureData User app on your Apple or Android device unlocks the G3 Secure using Bluetooth wireless
user authentication, which makes it available for reading and writing until you disconnect the drive or lock it
again using the app.
That means that if your G3 Secure is stolen, the data on it is protected by military grade AES-XTS 256-bit
hardware encryption and can't be accessed without entering the password into the SecureData User app.
The G3 Secure also protects your data while fully submersed underwater for up to 72 hours and in
temperatures up to 1550° F for 30 minutes, ensuring that your data stays protected through floods and fires.
ioSafe Solo G3 Secure Quick Start Guide 5

2. GENERAL INFORMATION
2.1. SAFETY INFORMATION
Please read the following before handling this product.
1. Do not drop the product, submit it to impact, or pierce it.
2. Avoid placing this product close to magnetic devices, high voltage devices, or in an area exposed to
heat, flame, direct sunlight, dampness, moisture, rain, vibration, shock, dust, or sand.
3. To avoid overheating, this product should be operated in a well-ventilated area.
4. A damaged cable or device may malfunction and/or overheat and become a fire hazard.
5. Use only with high quality, undamaged cables and prevent cables from being pinched or damaged. The
cable supplied with your system has been optimized for performance. Longer cables may not work or
only work intermittently.
2.2. PACKAGE CONTENTS
Check the package contents to verify that you have received the items below. Please contact ioSafe if any
items are missing or damaged (see Contact ioSafe Support).
G3 Secure Qty. 1
USB 3 Type A to Type B Cable Qty. 1 USB 3 Y Cable (for boosting bus power) Qty. 1
ioSafe Solo G3 Secure Quick Start Guide 6

2.3. APP ICON INTERPRETATIONS
App
Icon Meaning
G3 Secure is locked
G3 Secure is unlocked
G3 Secure is blank (for example, it
may not be formatted)
G3 Secure is connected to the app
via Bluetooth and authenticated. If
you don’t see this icon, the drive
is connected but not authenticated,
which means that if the drive is
unlocked you can access your files
but cannot access the Settings Menu
or swipe right to lock.
Two-factor authentication
Change the password
Touch ID
Face ID
App will remember the password
Inactivity auto-lock
Step-away auto-lock
Read-only mode
Enable Apple Watch
Erase all data and settings
Password recovery
Remote wipe
ioSafe Solo G3 Secure Quick Start Guide 7

3. INSTALLING THE SECUREDATA LOCK APP
The "SecureData Lock User" app must be installed on your iOS or Android device to connect to your new
ioSafe Solo G3 Secure and control all of its functions.
Only one copy of the app is required to control multiple G3 Secures.
Download the app for an iOS device from the Apple App Store or for an Android device from Google Play. It
can be installed just like any other app. Just scan the appropriate QR code below with your camera.
ioSafe Solo G3 Secure Quick Start Guide 8

4. PASSWORDS AND PROCEDURES
The ioSafe Solo G3 Secure is shipped with password 11223344. We strongly suggest changing the
password for security.
CAUTION
Risk of loss of data. If you forget your password all data will be inaccessible and
reformatting will be required. There is no backdoor.
4.1. PASSWORD REQUIREMENTS
Your password must:
• be 7-15 characters in length, letters or numbers. Special characters are okay.
• not contain only repetitive numbers or letters, e.g. (3333333) or (ccccccc)
• not contain only consecutive numbers or letters, e.g. (1234567), (7654321), (abcdefg)
4.2. PROCEDURAL CONVENTIONS
All actions require the ioSafe Solo G3 Secure to be connected to a computer with the USB cable. The
procedures in this manual show what the app displays at some point during the procedure.
4.2.1. ADDING THE IOSAFE SOLO G3 SECURE TO THE APP (PAIRING)
The eight digit Device ID, which is located on the back of the G3 Secure, is required.
To add the drive, follow these steps:
Adding the G3 Secure App Icon
1. Connect the G3 Secure to a computer with the USB cable. -
2. Start the SecureData SD User App on your device. Note: Ensure your device is
Bluetooth-enabled. -
3. Tap if you don't see the G3 Secure in the list.
4. Tap the drive name that appears and follow the app instructions. -
5. Tap Continue and follow the app instructions. -
4.2.2. UNLOCKING THE IOSAFE SOLO G3 SECURE
CAUTION
After ten failed attempts to unlock the G3 Secure, the password and all data will be
deleted. Refer to Section 6.2: Brute Force Hacking Detection, page 23. Until the G3
Secure is unlocked it will not appear on your computer.
ioSafe Solo G3 Secure Quick Start Guide 9

To add the drive, follow the steps that apply to your situation below:
Unlock the Drive – When NOT Connected App Icon
1. Connect the G3 Secure to a computer with the USB cable. -
2. Start the SecureData SD User App on your device. Note: Ensure your device is
Bluetooth-enabled. -
3. Tap the drive name.
4. Type in the password and tap Unlock.
Unlock the Drive – After waking up from sleep App Icon
1. Open the app.
2. Tap the drive name. -
3. Type in the password and tap Unlock.
NOTE
The password on a new G3 Secure is 11223344. We strongly suggest changing the
password after unlocking. If the G3 Secure still doesn’t appear in your computer’s file
manager, see Section 8: Troubleshooting, page 30.
4.2.3. DISCONNECT THE IOSAFE SOLO G3 SECURE FROM THE
COMPUTER
Generally, you can just unplug the USB cable.
NOTE
Some computer systems may require clicking the Safely Remove Hardware/Eject icon on
your system prior to unplugging the cable from the computer. Wait for the red LED to come
on indicating it is locked and ready to disconnect from the computer
4.2.4. LOCK WITHOUT UNPLUGGING FROM THE COMPUTER
The two methods shown below (A & B) allow for the two states the app could be in: Authenticated (logged
in) or not.
ioSafe Solo G3 Secure Quick Start Guide 10

A. Lock without Unplugging – App is connected to the
ioSafe Solo G3 Secure and unlocked App
1. In the app, swipe the desired drive name to the left. Note:
If it does not swipe left, it needs to be authenticated. See B
below.
2. Tap Lock. The G3 Secure locks.
B. Lock without Unplugging – App is connected to G3
Secure but not authenticated. does not appear. App
1. In the app, tap the desired Drive name. Note: If
"Remember Password" is on, skip the next step.
2. Type in the password and tap Re-Authenticate.
3. In the app, swipe the desired drive name to the left.
4. Tap Lock. The G3 Secure locks.
ioSafe Solo G3 Secure Quick Start Guide 11

5. ENTERING SETTINGS MODE
The Settings Mode allows functions such as enabling and disabling different settings available like the Read
Only feature and an automatic Step-away AutoLock.
Access the Settings Mode by tapping the desired drive name anytime it’s unlocked and authenticated.
The image is an example of settings that may appear. Depending on the type of biometric settings available
on the phone, these settings may vary.
The below sub-sections describe how to utilize these settings. If you have any questions, contact Technical
Support.
NOTE
All actions require the ioSafe Solo G3 Secure to be connected to a computer with the USB
cable.
Unless otherwise noted, procedures listed below assume the G3 Secure has already been
unlocked and authenticated .
This is an example of settings that may appear. Depending on the type of biometric settings available on the
phone, these settings may vary.
ioSafe Solo G3 Secure Quick Start Guide 12

5.1. PASSWORD OPTIONS
5.1.1. ENABLING 2-FACTOR AUTHENTICATION
The 2-Factor Authentication feature will send a confirmation code to your registered mobile number as a
text message and then prompt you for the password before granting access to the ioSafe Solo G3 Secure.
Enabling 2-Factor Authentication App
1. Make sure the ioSafe Solo G3 Secure is unlocked and
authorized (logged in) via the SecureData SD User app.
2. Tap the drive name to access Settings. -
3. Tap the 2-Factor Authentication button (green is ON).
4. Read the "2-Factor Authentication" message and tap
Continue.-
5. Enter your mobile phone number.
6. Tap Continue.-
7. Confirm your mobile phone number. -
8. Wait for a text message and enter the confirmation code
received. (The image to the right is an example only.) Click
Continue.
You should get a confirmation message that 2-Factor Authentication is activated.
ioSafe Solo G3 Secure Quick Start Guide 13

5.1.2. CHANGING THE PASSWORD
With your ioSafe Solo G3 Secure connected to a computer, follow these steps to change an existing
password.
Change the Password App
1. With the G3 Secure unlocked, tap the desired drive name. -
2. Tap Change Password and enter your current password. Refer to Settings
image above.
3. Enter your old password, then new password and retype it into the
Confirm field.-
4. Tap Change Password.
NOTE
If a mistake was made while defining a new password or the procedure was not completed,
the G3 Secure will retain the old password.
5.1.3. ENABLING REMEMBER PASSWORD
To avoid entering your password every time, you can have the password field auto-fill.
CAUTION
Security risk. The application will not require a password to unlock your ioSafe Solo
G3 Secure. With this setting we strongly suggest that you enable a passcode on your
iOS/Android device. Also, if the Step-away AutoLock feature is on, the G3 Secure will
authenticate and unlock automatically as soon as the app is opened and within Bluetooth
range.
Remember Password App
1. With the G3 Secure unlocked and authenticated (logged in), tap the
desired drive name.
2. Tap the Remember Password button to the ON position (green).
3. Tap Yes to confirm.
5.1.4. ENABLING THE PASSWORD RECOVERY FEATURE
The Password Recovery feature will send a recovery code to your registered mobile number as a text
message. There are two places where you can enable the Password Recovery:
ioSafe Solo G3 Secure Quick Start Guide 14

• After creating password
• From the Settings menu
Enabling Password Recovery App
1. Make sure the ioSafe Solo G3 Secure is unlocked and
authorized (logged in) via the SecureData SD User app.
2. Tap the drive name to access Settings. -
3. Tap the Password Recovery button (green is ON).
4. Read the Password Recovery message and tap
Continue.-
5. Enter your mobile phone number.
6. Tap Continue.-
7. Confirm your mobile phone number. -
8. Wait for a text message and enter the confirmation code
received. (The image to the right is an example only.) Click
Continue.
You should get a confirmation that Password Recovery is activated. To recover your password, see the next
section.
5.1.5. RECOVERING A FORGOTTEN PASSWORD
Part A: If you have previously enabled the Password Recovery feature, follow these steps, otherwise skip
down to part B.
ioSafe Solo G3 Secure Quick Start Guide 15

NOTE
To receive password recovery code by text message you must be able to receive text
messages to the phone number from where Password Recovery was enabled.
Part A: Recovering Forgotten Password App
1. Tap the drive name.
2. Tap Forgot Password.-
3. Tap Yes on the "Forgot Your Password" dialog. -
4. Wait for the text message and then enter received
confirmation code. (Example code used in image.
5. If entered correctly, you will see a "Change Password"
dialog. Create a new password. Once complete, your ioSafe
Solo G3 Secure should be unlocked.
Part B: If you previously did not enable Password Recovery and forgot your password, resetting the G3
Secure is the only way to make it usable again. Although your data will be erased, this ensures that it is not
breached or compromised. The G3 Secure Device ID is printed on the rear of the chassis to allow the unit
to be reset. You will also need the Serial Number of the G3 Secure, which is displayed in the app below the
drive's name.
ioSafe Solo G3 Secure Quick Start Guide 16

CAUTION
Data will be deleted. After performing a DRIVE RESET, it reverts to the default state:
unformatted AND ALL USER DATA AND SETTINGS WILL BE DELETED. Also, all
settings (such as drive name, password, step-away, inactivity timer) will be set to default
values.
Make sure the G3 Secure is authorized (logged-in) via the app.
Part B: Resetting the G3 Secure App
1. Tap the drive name to open the "Drive Unlock" screen.
2. Tap Reset Drive.-
3. Read the warning and tap Reset.
The G3 Secure reverts back to the default state. The default state is blank (has no password) and locked.
5.2. ACCESS OPTIONS AND LOCKING OPTIONS
Below are the three features for locking or restricting usage (and undoing them).
5.2.1. ENABLING READ-ONLY
With your ioSafe Solo G3 Secure connected to a computer, follow these steps to change an existing
password.
Enable Read-Only App
1. With the ioSafe Solo G3 Secure unlocked and
authenticated, tap the desired drive name.
2. Tap the "Read Only" button to the ON position (green).
3. A "Read Only" dialog box will appear. Tap Lock. The G3
Secure will be in Read-Only Mode when unlocked.
ioSafe Solo G3 Secure Quick Start Guide 17

5.2.2. ENABLING READ/WRITE
Read-Only can be turned off restoring read and write access.
Enable Read/Write App
1. With the ioSafe Solo G3 Secure unlocked and
authenticated, tap the desired drive name.
2. Tap the "Read Only" button to the OFF position (not
green).
3. Tap Lock Now to confirm disabling Read-Only. The
ioSafe Solo G3 Secure will be in Read/Write mode when
unlocked.
5.2.3. SETTING THE INACTIVITY LOCK
To protect against unauthorized access when the ioSafe Solo G3 Secure is connected to a host computer
and unattended, the G3 Secure can be set to automatically lock after a pre-set amount of time.
The default state of the Inactivity Lock is OFF. This feature can be set to activate (lock) at predefined times
between 1 and 60 minutes.
Enable Inactivity Lock App
1. With the ioSafe Solo G3 Secure unlocked and authenticated, tap the
desired drive name.
2. Tap Inactivity Lock.-
3. Tap the desired inactivity interval after which time the G3 Secure will
automatically lock. A checkmark displays
5.2.4. DISABLING THE INACTIVITY LOCK
Disable the Inactivity Lock App
1. With the ioSafe Solo G3 Secure unlocked and authenticated, tap the
desired drive name.
2. Tap Inactivity Lock.-
3. Tap Never. The Inactivity Lock is now disabled. A checkmark displays
5.2.5. SETTING THE STEP-AWAY AUTOLOCK ON AND OFF
The Step-away AutoLock will lock the ioSafe Solo G3 Secure (disappear from the File Explorer/Finder)
when the iOS/Android device is moved about 3m away from the Drive for longer than 5 seconds. When
returned to the vicinity of the G3 Secure, the G3 Secure will automatically unlock when the Remember
Password option is ON.
Enable Inactivity Lock App
1. With the ioSafe Solo G3 Secure unlocked and
authenticated, tap the desired drive name.
ioSafe Solo G3 Secure Quick Start Guide 18

Enable Inactivity Lock App
2. Tap the "Step-away AutoLock" button to the ON position
(green).
3. Tap Yes to confirm. The Step-away AutoLock is now on. -
NOTE
To disable the Step-away AutoLock, tap the Step-away AutoLock button OFF (grey).
5.2.6. ENABLING BIOMETRIC AUTHENTICATION (TOUCH ID, FACE ID,
FACIAL RECOGNITION)
Requirement: Android/iOS. Depending on the available biometric authentication on the device, options for
the biometric features may vary. The following are generalized steps for how to enable the feature used by
your phone:
Enable Biometric Authentication App
1. Make sure the ioSafe Solo G3 Secure is unlocked and
authorized (logged in) via the app.
2. Tap the drive name to access Settings. -
3. Tap the button for your preferred biometric setting (green
is ON). Example: Tap Activate Face ID.
5.2.7. UNLOCKING THE DRIVE WITH AN APPLE WATCH
You can unlock your ioSafe Solo G3 Secure with an Apple Watch® if used with iPhone 5S or newer.
Unlock the G3 Secure with an Apple Watch App
1. Make sure the ioSafe Solo G3 Secure is unlocked and
authorized (logged in) via the app.
2. Tap the drive name to access Settings. -
3. Make sure the SecureData SD User app is installed on
your Apple Watch.
ioSafe Solo G3 Secure Quick Start Guide 19

Unlock the G3 Secure with an Apple Watch App
4. Turn ON Enable Apple Watch.
5. Start SecureData SD User app on your Apple Watch.
NOTE
Your G3 Secure’s password must contain numbers only to unlock with Apple Watch. If your
current password contains letters then you will be redirected to the "Change Password"
dialog.
You should be able to lock and unlock your Drive from your Apple Watch.
5.2.8. ENABLING REMOTE WIPE
To enhance protection for your ioSafe Solo G3 Secure in case it becomes stolen or lost, you can enable the
Remote Wipe feature that will allow you to Remote Wipe (Reset) the unit.
Enable Remote Wipe App
1. Make sure the ioSafe Solo G3 Secure is unlocked and
authorized (logged in) via the app.
2. Tap the drive name to access Settings. -
3. Tap the Remote Wipe button to ON (green).
ioSafe Solo G3 Secure Quick Start Guide 20