Panasonic KX-TVA50 Owner's manual

Document Version 3.0 2010/06
Feature Manual
Voice Processing System
Model No. KX-TVA50
KX-TVA200
Thank you for purchasing a Panasonic Voice Processing System.
Please read this manual carefully before using this product and save this manual for future use.
KX-TVA50/KX-TVA200: Version 3.0 (Main Software Version 3.00 or later)

Introduction
About this Manual
This Feature Manual is designed to serve as an overall reference describing the features of the Panasonic
Voice Processing System. It explains what this VPS can do, and how to obtain the most of its many features.
This manual is divided into the following sections:
Section 1 Voice Processing System Overview
Provides an introduction to the Voice Processing System.
Section 2 Features
Describes the PBX integration features, system features, features available to subscribers, and system setting
features.
Index
An alphabetical listing of features and terms, as well as the page numbers of related sections.
About the Other Manuals
Installation Manual
The Voice Processing System Installation Manual provides instructions for installing the VPS hardware,
configuring the connected PBX for use with the VPS, and getting started with the KX-TVA Maintenance
Console software. Relevant sections from the Installation Manual are listed throughout this manual for your
reference.
Programming Manual
The Voice Processing System Programming Manual is an overall reference for programming the VPS using
KX-TVA Maintenance Console. It explains how to use KX-TVA Maintenance Console and obtain the most out
of system administration. Sections from the Programming Manual are listed throughout this manual for your
reference.
Manager’s Manual
The Voice Processing System Manager’s Manual describes the programming and maintenance features
available to the System Manager and Message Manager. Relevant sections from the Manager’s Manual are
listed throughout this manual for your reference.
Subscriber’s Manual
The Voice Processing System Subscriber’s Manual describes how subscribers can access commonly used
VPS features and functions with their extensions and mailboxes. Relevant sections from the Subscriber’s
Manual are listed throughout this manual for your reference.
Glossary
The Voice Processing System Glossary is an alphabetical listing of features, terms, and abbreviations, as well
as their definitions.
Note
•This manual may refer to products not available in your country/area.
•All references to the KX-TDE series also apply to the KX-NCP series.
•For KX-TD500, KX-TDE series, KX-TDA series, and KX-TAW series PBXs, the term "trunk (CO line)" used
in this manual indicates a trunk (CO line) group.
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Introduction

•Depending on the model and/or the software version of the connected PBX, you may not be able to utilize
some of the APT/DPT Integration features described in this manual. For more information, call National
Parts Center at 1-800-833-9626.
•Every system programming setting can be accessed using a PC and the Panasonic KX-TVA Maintenance
Console software. For programming details, refer to the on-line help which is installed along with KX-TVA
Maintenance Console.
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Introduction

Table of Contents
1 Voice Processing System Overview ......................................................7
1.1 What is a VPS? ..................................................................................................................8
1.1.1 Introduction to VPS Features ...........................................................................................8
1.1.2 Basic Features .................................................................................................................8
1.2 System Administration, Management, and Use .............................................................9
1.2.1 System Administration ......................................................................................................9
1.2.2 System Management .......................................................................................................9
1.2.3 Subscriber Use .................................................................................................................9
2 Features ..................................................................................................11
2.1 PBX Integration Features ...............................................................................................12
2.1.1 Integration Types ............................................................................................................12
2.2 System Features .............................................................................................................14
2.2.1 Alternate Extension Group .............................................................................................14
2.2.2 Auto Forwarding .............................................................................................................14
2.2.3 Automated Attendant ......................................................................................................14
2.2.4 Broadcasting Messages .................................................................................................15
2.2.5 Busy Coverage Mode .....................................................................................................15
2.2.6 Call Services ..................................................................................................................15
2.2.7 Call Transfer to Outside .................................................................................................16
2.2.8 Caller ID Call Routing (APT/DPT Integration Only) ........................................................16
2.2.9 Caller ID Screening (APT/DPT Integration Only) ...........................................................17
2.2.10 Caller Name Announcement—Personal (APT/DPT Integration Only) ...........................17
2.2.11 Caller Name Announcement—System (APT/DPT Integration Only) ..............................18
2.2.12 Class of Service (COS) ..................................................................................................18
2.2.13 Company Greeting .........................................................................................................19
2.2.14 Company Name .............................................................................................................19
2.2.15 Covering Extension ........................................................................................................20
2.2.16 Custom Service ..............................................................................................................20
2.2.17 Daylight Saving Time Assignment ..................................................................................21
2.2.18 Dialing by Name .............................................................................................................21
2.2.19 DID Call Routing (DPT Integration Only) ........................................................................21
2.2.20 E-mail Integration ...........................................................................................................22
2.2.21 Extension Group .............................................................................................................23
2.2.22 Fax Management ...........................................................................................................23
2.2.23 Hold ................................................................................................................................23
2.2.24 Holiday Service ..............................................................................................................23
2.2.25 Intercom Paging (APT/DPT Integration Only) ................................................................24
2.2.26 Interview Service ............................................................................................................24
2.2.27 List All Names ................................................................................................................25
2.2.28 Logical Extension (All Calls Transfer to Mailbox) ...........................................................26
2.2.29 Mailbox Groups ..............................................................................................................26
2.2.30 Message Delivery, Internal .............................................................................................26
2.2.31 Message Reception Mode ..............................................................................................26
2.2.32 Message Waiting Notification—Device ..........................................................................27
2.2.33 Message Waiting Notification—Lamp ............................................................................28
2.2.34 Multilingual Service ........................................................................................................28
2.2.35 No Answer Coverage Mode ...........................................................................................29
2.2.36 On Hold Announcement Menu .......................................................................................29
2.2.37 Operator Service ............................................................................................................29
2.2.38 PIN Call Routing .............................................................................................................30
2.2.39 Play System Prompt After Personal Greeting ................................................................30
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2.2.40 Port Service ....................................................................................................................31
2.2.41 Rotary Telephone Service ..............................................................................................31
2.2.42 Service Access Commands ...........................................................................................31
2.2.43 Service Group ................................................................................................................32
2.2.44 System Clock .................................................................................................................32
2.2.45 System Prompts .............................................................................................................33
2.2.46 Time Service ..................................................................................................................33
2.2.47 Trunk Service (Universal Port) (APT/DPT Integration Only) ..........................................33
2.2.48 Voice Mail Assistant .......................................................................................................34
2.2.49 Voice Mail Service ..........................................................................................................34
2.3 Subscriber Features .......................................................................................................35
2.3.1 Auto Receipt ...................................................................................................................35
2.3.2 Automatic Login (APT/DPT Integration Only) .................................................................35
2.3.3 Autoplay New Message ..................................................................................................36
2.3.4 Bookmark .......................................................................................................................36
2.3.5 Call Transfer Status ........................................................................................................37
2.3.6 Callback Number Entry ..................................................................................................37
2.3.7 Caller ID Callback (APT/DPT Integration Only) ..............................................................37
2.3.8 Calling a Beeper .............................................................................................................38
2.3.9 Delete Message Confirmation ........................................................................................38
2.3.10 External Message Delivery List ......................................................................................39
2.3.11 External Message Delivery Service ................................................................................39
2.3.12 Group Distribution List—Personal ..................................................................................40
2.3.13 Group Distribution List—System ....................................................................................40
2.3.14 Incomplete Call Handling Service ..................................................................................40
2.3.15 Live Call Screening (APT/DPT Integration Only) ...........................................................41
2.3.16 Mailbox ...........................................................................................................................42
2.3.17 Mailbox Capacity Warning ..............................................................................................42
2.3.18 Message Transfer ..........................................................................................................42
2.3.19 One-touch Two-way Transfer (DPT Integration Only) ....................................................43
2.3.20 Personal Custom Service ...............................................................................................43
2.3.21 Personal Greeting for Caller ID (APT/DPT Integration Only) .........................................44
2.3.22 Personal Greetings .........................................................................................................44
2.3.23 Playback Volume/Speed Control ....................................................................................45
2.3.24 Private Message .............................................................................................................45
2.3.25 Receive Message ...........................................................................................................45
2.3.26 Recover Message ..........................................................................................................46
2.3.27 Remote Call Forwarding Set (DPT Integration Only) .....................................................46
2.3.28 Subscriber Tutorial .........................................................................................................47
2.3.29 Temporary Personal Greeting ........................................................................................47
2.3.30 Timed Reminder Setting (DPT Integration Only) ............................................................48
2.3.31 Toll Saver (APT/DPT Integration Only) ..........................................................................48
2.3.32 Two-way Record (APT/DPT Integration Only) ...............................................................49
2.3.33 Two-way Transfer (APT/DPT Integration Only) ..............................................................49
2.3.34 Unlimited Message Length .............................................................................................50
2.3.35 Urgent Message .............................................................................................................50
2.3.36 VM Menu (DPT Integration Only) ...................................................................................51
2.4 System Setting Features ................................................................................................52
2.4.1 Auto Configuration (APT/DPT Integration Only) .............................................................52
2.4.2 Custom Service Builder ..................................................................................................52
2.4.3 Default Mailbox Template ...............................................................................................52
2.4.4 Password Administration ................................................................................................52
2.4.5 Recording Messages by System Administrator ..............................................................53
2.4.6 Service Mode .................................................................................................................53
2.4.7 System Backup/Restore .................................................................................................54
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2.4.8 System Reports ..............................................................................................................54
2.4.9 System Security .............................................................................................................55
2.4.10 Time Synchronization (DPT Integration Only) ................................................................55
2.4.11 Utility ...............................................................................................................................55
3 Revision History .....................................................................................57
3.1 KX-TVA50/KX-TVA200 Version 3.0 ................................................................................58
3.2 KX-TVA50/KX-TVA200 Version 2.1 ................................................................................58
3.3 KX-TVA50/KX-TVA200 Version 2.0 ................................................................................58
Index..............................................................................................................59
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Table of Contents

Section 1
Voice Processing System Overview
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1.1 What is a VPS?
1.1.1 Introduction to VPS Features
Description
The VPS handles incoming and outgoing calls. When a call comes in, it answers, forwards to appropriate
extensions, takes and stores messages, and notifies subscribers when messages are left. Subscribers may
send and transfer messages to other subscribers within the VPS. The VPS is easy to use, providing voice
guidance (referred to as "system prompts") to callers, directing them to press certain buttons to access desired
features.
Unlike handwritten messages or those left with answering services, VPS messages are confidential; they are
stored in a mailbox and retrieved only with the subscriber’s password. Other advantages of the VPS are clarity
and accuracy, which are commonly lacking with written messages. The messages come directly from the caller,
in the caller’s own voice. To further ensure accuracy, the VPS allows the sender to correct or change messages
before saving them. Messages can be erased or transferred by the recipient.
1.1.2 Basic Features
Description
Greeting Callers
The VPS greets callers with a prerecorded message that includes directions for leaving and editing messages.
The VPS can list single-digit numbers for each available extension or mailbox. Callers who know the extension
of the person they wish to reach may dial the extension number at any time. Callers with rotary telephones are
transferred to a preprogrammed destination, which is normally an operator or the General Delivery Mailbox.
Sending Messages
Callers can review and edit messages before leaving them in a mailbox. Subscribers can send messages to
an individual or to several mailboxes at once. Extension users can also receive verification when messages
they send to other subscribers have been received.
Receiving Messages
Subscribers can receive messages from outside callers and other subscribers. The total amount of recording
time for all messages, as well as the maximum length of each message may be limited by the subscriber’s
Class of Service (COS). The VPS can notify subscribers when they have new messages by sending a beeper
page, an E-mail, and even by calling subscribers’ home or mobile phones. For subscribers who are on
premises, the VPS can also light the message waiting lamp on their extension telephones. Subscribers can
choose their preferred notification method. If the VPS is connected to the PBX using APT/DPT Integration,
subscribers can press a preprogrammed button to record their telephone conversations into their own
mailboxes or into other subscribers’ mailboxes.
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1.1.2 Basic Features

1.2 System Administration, Management, and Use
1.2.1 System Administration
Description
System administration (programming, diagnosis, system prompt administration, etc.) can be performed with a
PC running the KX-TVA Maintenance Console software. For more information, refer to the Programming
Manual.
1.2.2 System Management
Description
System management can be performed with an extension telephone by the system manager and the message
manager. For more information, see the Manager’s Manual.
An example of items which are programmed by the system manager include:
–Creating, editing, deleting, and resetting mailboxes
–Class of Service (COS) settings
–Service mode settings
–Changing the company greeting
An example of items which are programmed by the message manager include:
–General Delivery Mailbox maintenance
–Message notification settings
–Recording/deleting messages (system prompts, company greetings, custom service menus, system caller
names, etc.)
1.2.3 Subscriber Use
Description
PBX users who are assigned a mailbox in the VPS are called subscribers. Subscribers can customize their
mailboxes in the following ways:
–Sets their password
–Records their names
–Records Personal Greetings
–Enters Personal Group Distribution Lists
–Sets Personal Custom Service
–Sets Call Transfer Status
–Sets Covering Extensions
–Sets Message Reception Mode
–Sets Incomplete Call Handling Status
–Sets Message Waiting Notification
–Records questions for an interview mailbox
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1.2.3 Subscriber Use

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1.2.3 Subscriber Use

Section 2
Features
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2.1 PBX Integration Features
2.1.1 Integration Types
Description
In order for the VPS to function, it must be integrated with the PBX it serves. The type of integration that is
used determines how voice (caller messages, VPS prompts, etc.) and data (extension status, button presses,
etc.) are sent between the VPS and the PBX.
Depending on the model and/or the software version of the connected PBX, you may not be able to utilize
some of the features. For more information, call the National Parts Center at 1-800-833-9626.
DPT Integration
When the VPS and PBX use DPT Integration, voices and data are sent digitally. DPT Integration provides
certain VPS features which are not available with analog integration (i.e., Inband Integration), including:
–Auto Configuration
–Automatic Login
–Caller ID Call Routing
–Caller ID Screening
–Caller Name Announcement (System/Personal)
–DID Call Routing
–Intercom Paging
–Live Call Screening
–Personal Greeting for Caller ID
–Remote Call Forwarding Set
–Service Mode (PBX Control Mode)
–Time Synchronization with PBX
–Timed Reminder Setting
–Toll Saver
–Trunk Service (Universal Port)
–Two-way Record
–Two-way Transfer
APT Integration (KX-TVA50 only)
When the VPS and PBX use APT Integration, voices are sent using analog technology, and data is sent
digitally. APT Integration provides certain VPS features which are not available with analog integration (i.e.,
Inband Integration), including:
–Auto Configuration
–Automatic Login (except by DID)
–Caller ID Call Routing
–Caller ID Screening
–Caller Name Announcement (System/Personal)
–Intercom Paging
–Live Call Screening
–Personal Greeting for Caller ID
–Service Mode (PBX Control Mode)
–Toll Saver
–Trunk Service (Universal Port)
–Two-way Record
–Two-way Transfer
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2.1.1 Integration Types

Inband Integration (KX-TVA50 only)
When the VPS and PBX use Inband Integration, voices are sent using analog technology and data is sent to
the VPS through the use of standard audio signals, such as DTMF tones, busy signals, ringback tones, etc.
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2.1.1 Integration Types

2.2 System Features
2.2.1 Alternate Extension Group
Description
A group of extensions that require a different call transfer sequence than other extensions and are therefore
placed into a separate group.
Programming Manual References
"Alternate Extension" in 2.4.3.2 Operator Service No. 1, 2, and 3
2.2.2 Auto Forwarding
Description
Moves or copies unplayed messages from one mailbox to another after a specified period of time has passed.
This feature is only available when the mailbox’s "Auto Forwarding" parameter is set to "Yes". A message can
be forwarded up to 9 times, and forwarding stops at the 9th designated mailbox. Note that you cannot auto
forward messages to the Mailbox Group, and messages marked as "private" cannot be forwarded. Also, a
message is never forwarded to the original sender of the message.
Programming Manual References
2.1.6 Auto Forwarding
2.2.3 Automated Attendant
Description
Allows you to direct incoming calls without the use of an operator. Callers can be redirected to the desired
extension in one of the following ways:
a. Dial extension numbers directly
b. Spell the name of the desired party using the dial keys on their telephones (see 2.2.18 Dialing by Name)
c. Listen to all subscriber names and select the desired extension (see 2.2.27 List All Names)
Automated Attendant (AA) answers incoming calls and redirects them to the desired extension based on
numbers dialed by callers.
When calls from extensions are transferred to other subscribers, "Transferring you to (name)." can be heard
by callers before the calls are transferred. This feature is not available when the name of called party is not
recorded.
The service can be programmed for day, night, lunch, and break time modes, and is available for both Port
and Trunk Services.
Callers will reach Automated Attendant service when:
a. The Incoming Call Service of a trunk or port is set to "Automated Attendant Service" (see "Incoming Call
Service" in 2.3.1.1 Call Service in the Programming Manual).
b. The call service of a Holiday is set to "Automated Attendant Service" (see "Service" in 2.4.2.1 Holiday
Service No. in the Programming Manual).
c. They press [#8] (Automated Attendant Service Access Command) during a call.
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2.2.3 Automated Attendant

d. A Custom Service or Personal Custom Service option is set to transfer callers to Automated Attendant
service (see 2.1.8 Personal Custom Service or 2.4.4 Custom Service in the Programming Manual).
e. A subscriber transfers the caller to Automated Attendant service.
Programming Manual References
2.4.3.1 Automated Attendant
2.2.4 Broadcasting Messages
Description
Allows the System Manager to deliver the same message to all VPS subscribers’ mailboxes simultaneously.
Broadcast Messages have priority over other regular or urgent messages during playback, but otherwise are
treated like regular messages. They are not treated as "Urgent" messages; if "Only Urgent Messages" is
selected as the Notification Type in the Notification Schedule, the Message Waiting Notification is not activated
when a Broadcast Message is received.
Conditions
•This feature is only available for the System Manager.
Manager’s Manual References
2.7 Broadcasting Messages
2.2.5 Busy Coverage Mode
Description
Specifies how the VPS will handle calls to an operator when the line is busy. The Busy Coverage options that
are available include: Hold, No Answer Coverage, Call Waiting, and Disconnect Message.
Programming Manual References
"Busy Coverage Mode" in 2.4.3.2 Operator Service No. 1, 2, and 3
2.2.6 Call Services
Description
Include a series of both incoming and outgoing call services.
Incoming Call Services: Automated Attendant service, Voice Mail service, Interview service, Custom Service.
Outgoing Call Services: Message Waiting Notification and External Message Delivery.
Programming Manual References
2.3.1.1 Call Service
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2.2.6 Call Services

2.2.7 Call Transfer to Outside
Description
Enables the VPS to transfer a call to a trunk (CO line) from the following services:
–Custom Service
–Call Transfer Service
–Personal Custom Service
–Caller ID Callback
Conditions
•This feature cannot be used when the PBX does not allow incoming trunk (CO line) calls to be transferred
to a trunk (CO line).
•This feature cannot be used with KX-TA624.
•For KX-TDA/KX-TAW series PBXs, MPR Version 1.1 or later is required to use this feature.
Programming Manual References
"Call Transfer to Outside" in 2.2.2 Personal Options
2.5.4.12 Transfer to Outside
Subscriber’s Manual References
5.16 Assigning and Canceling Telephone Numbers for Call Transfer to Outside Line
2.2.8 Caller ID Call Routing (APT/DPT Integration Only)
Description
Allows the System Administrator to store a maximum of 200 telephone numbers and assign a specific
destination (extension, mailbox, Mailbox Group, or Custom Service) to each telephone number for each time
mode (day, night, lunch, and break). When Caller ID information is received that matches one of the stored
telephone numbers, the call is automatically directed to its destination. Calls that are "Private" (when the
caller’s number is not received) and "Out of Area" (when the caller is calling from an area that does not support
Caller ID) can also be directed to a specific extension, mailbox or Custom Service.
Conditions
•The Company Greetings will not be played for callers when calls are routed by this feature.
Programming Manual References
2.4.1 Caller ID/DID/PIN Call Routing
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2.2.8 Caller ID Call Routing (APT/DPT Integration Only)

2.2.9 Caller ID Screening (APT/DPT Integration Only)
Description
Allows the VPS to announce the name of the caller when transferring a call to an extension from a
preprogrammed caller (Ex. "You have a call from [name of caller]."). Caller names must be recorded
beforehand. Caller names can be recorded by each subscriber (Caller Name Announcement—Personal) and
for the entire VPS (Caller Name Announcement—System).
Conditions
•This feature is only available when the Class of Service’s "Caller ID Screen" parameter is set to "Yes".
•If the same telephone number is programmed for both the system and personal caller name announcement,
the VPS will announce the personal caller name.
Programming Manual References
"Caller ID Screen" in 2.2.2 Personal Options
Feature Manual References
2.2.10 Caller Name Announcement—Personal (APT/DPT Integration Only)
2.2.11 Caller Name Announcement—System (APT/DPT Integration Only)
Manager’s Manual References
2.3 Setting Class of Service (COS) Parameters
2.2.10 Caller Name Announcement—Personal (APT/DPT
Integration Only)
Description
Allows subscribers to store a maximum of 30 telephone numbers and record a caller name for each telephone
number. The caller name is announced when playing a message in their mailbox from one of the
preprogrammed callers, when the VPS directs a call to the subscriber from one of the preprogrammed callers
(Caller ID Screening), and when the VPS pages the subscriber by intercom (Intercom Paging).
Conditions
•If the same telephone number is programmed for both the system and personal caller name announcement,
the VPS will announce the personal caller name.
Programming Manual References
"Number of CIDs for Caller Name Announcement" in 2.2.1 Class of Service
Subscriber’s Manual References
5.11 Personal Caller Name Announcement
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2.2.10 Caller Name Announcement—Personal (APT/DPT Integration Only)

Manager’s Manual References
2.3 Setting Class of Service (COS) Parameters
2.2.11 Caller Name Announcement—System (APT/DPT Integration
Only)
Description
Allows the System Administrator to store a maximum of 200 telephone numbers and record a caller name for
each telephone number. The caller name is announced when playing a message in their mailbox from one of
the preprogrammed callers, when the VPS directs a call to the subscriber from one of the preprogrammed
callers (Caller ID Screening), and when the VPS pages the subscriber by intercom (Intercom Paging).
Conditions
•If the same telephone number is programmed for both the system and personal caller name announcement,
the VPS will announce the personal caller name.
Programming Manual References
2.5.3 System Caller Name Announcement
Manager’s Manual References
"Recording System Caller Names" in 3.6 Recording Messages
2.3 Setting Class of Service (COS) Parameters
2.2.12 Class of Service (COS)
Description
Each mailbox is assigned a Class of Service (COS) that determines the set of services that are available to its
subscriber.
There are 64 classes. Mailboxes can be assigned to their own or to the same COS as needed. COS No. 63
and 64 are assigned by default to the Message Manager and to the System Manager, respectively. No other
mailboxes can be assigned to COS No. 63 and 64.
Conditions
•The System Administrator (using a PC) and the System Manager (using a telephone) can change COS
assignments.
Programming Manual References
2.2 Class of Service
Manager’s Manual References
2.2 Setting Up Mailboxes
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2.2.12 Class of Service (COS)

2.3 Setting Class of Service (COS) Parameters
2.2.13 Company Greeting
Description
Is a prerecorded message designed to greet all incoming callers and provide relevant information. A maximum
of 32 Company Greetings can be recorded, and a Company Greeting can be assigned for each time mode
(day, night, lunch, and break) and holiday for each Service Group. The start time of morning greeting, afternoon
greeting, and evening greeting can be set.
Conditions
•The System Manager can change the Company Greeting setting remotely by simply calling the VPS (see
2.6 Changing the Company Greeting and Incoming Call Service Setting in the Manager’s Manual).
•The System Administrator can assign specific greetings for holidays.
Programming Manual References
"Company Greeting No." in 2.3.1.1 Call Service
"Company Greeting No." in 2.4.2.1 Holiday Service No.
"Daily Hours Setting" in 2.5.4.1 Time Setting
Subscriber’s Manual References
4.4 Receiving External Delivery Messages
Manager’s Manual References
2.6 Changing the Company Greeting and Incoming Call Service Setting
3.6 Recording Messages
2.2.14 Company Name
Description
Is used by External Message Delivery Service when the intended receiver enters the password incorrectly 3
times. The VPS announces the Company Name so that the receiver realizes what company placed the call to
him or her.
Manager’s Manual References
3.6 Recording Messages
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2.2.14 Company Name

2.2.15 Covering Extension
Description
Forwards calls to a second extension when the first extension’s subscriber is not available to take the call. The
caller can also access the Covering Extension by pressing [0] while a Personal Greeting is being played, or
while leaving a message.
Programming Manual References
"Covering Extension" in 2.1.3 Mailbox Parameters
Subscriber’s Manual References
5.3 Assigning Your Covering Extension
2.2.16 Custom Service
Description
The following Custom Service types are available:
–Menu & Transfer
Allow callers to perform specific functions by pressing dial buttons on their telephones while listening to
voice guidance (Custom Service Messages). Callers can be guided to an extension, mailbox, outside
destinations (including mobile phones), operator, fax machine, other Custom Services etc., without the
assistance of an operator.
–Date Control
Allow a different operation to be assigned for up to 5 time periods defined by date. The caller makes no
selection and no menu is announced.
–Time Control
Allow a different operation to be assigned for up to 5 time periods defined by time of day. The caller makes
no selection and no menu is announced.
–Day Control
Allow a different operation to be assigned for up to 5 time periods defined by day of the week. The caller
makes no selection and no menu is announced.
–Password
Require that callers enter a password. Each password is assigned an operation. If a password is entered
correctly, the caller is handled by the password’s preprogrammed operation.
Custom Service Messages ("Press 1 for Sales, press 2 for Service…", etc.) can be recorded by the System
Administrator or the Message Manager, and can be recorded in multiple languages if needed. In total, a
maximum of 100 Custom Services can be created.
Calls can be handled by Custom Service by:
–Setting the Incoming Call Service of a trunk or port to "Custom Service Menu" and specifying a Custom
Service number (see "Incoming Call Service" in 2.3.1.1 Call Service in the Programming Manual).
–Setting the call service of a Holiday to "Custom Service Menu" and specifying a Custom Service number
(see "Service" in 2.4.2.1 Holiday Service No. in the Programming Manual).
–Using Custom Service or Personal Custom Service. A Custom Service can be assigned to one of the
available options provided by another Custom Service or Personal Custom Service. After pressing the
appropriate dial key, the caller is sent to assign Custom Service.
Custom Services can be created and edited using the Custom Service Builder utility of KX-TVA Maintenance
Console (see 2.4.4 Custom Service in the Programming Manual).
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2.2.16 Custom Service