IPshop WIP0020 User manual

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User Manual
WIP0020
DECT Phone
Version 2.1

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T
Introduction
About This Manual
his Manual provides basic information on how to install and connect
WIP0020 Dect Phone to the network. It also includes features and
functions of WIP0020 Dect Phone components, and how to use them
correctly. We sincerely hope you could enjoy the convenience and
capabilities brought forward by our products.
Before Getting Started
Before you can connect WIP0020 to the network and use it, you must have a
high-speed Internet connection installed. A high-speed connection includes
environments such as DSL, cable modem, and a leased line.
WIP0020 Dect Phone allows you to make and receive calls from both ordinary
phone service and from IP telephony over the Internet.
WIP0020 Dect Phone is a stand-alone device, which requires no PC to make
Internet calls. WIP0020 Dect Phone supports both data and voice thru IP network,
and also provides all the features and functionalities of conventional phone and
more. Our IP phone guarantees clear and reliable voice quality on IP network,
which is fully compatible with SIP and h.323 industry standard and able to
interoperate with many other SIP or h.323 compliant devices and software on the
market.
Notice
This publication describes the instruction for WIP0020 series IP phone functions
only. We reserve the rights to do any changes or make enhancements of this
publication without further notice. The most updated electronic revision of user
manual can be downloaded from IPshop’s website: www.ipshop.dk timely, thanks
for your understanding and continuous support.

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Before Using
Package contents
Once you have unpacked your phone, make sure that all the parts shown below are available. If any pieces
are missing or broken, please promptly call your dealer.
The shape of the plugs vary according to each country’s specification.
Location and Function of Control

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LCD Window Icon Descriptions
This area displays in-use information such as the other party’s number, call duration,
menus, etc. In Standby mode, it displays the handset number, and the current time

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Signal Strength Icon This icon is always displayed when your phone is on, and
shows the current signal strength. More bars indicate more signal strength.
Line Icon This icon indicates that the line is engaged.
Key Lock Icon This icon indicates the keys are locked.
New Call Icon This icon indicates that there is a new call. To view the caller,
access the Call Log menu. See page
Mute Icon This icon indicates that your phone’s microphone is off temporarily.
Battery Status Icon This icon is displayed at all times when your phone is on, and
shows the level of your battery charge. The more bars, the greater the capacity.
Connecting Lines
1. Connect one end of the phone line cord to
the phone line jack on the bottom of the
base, and the other end to a standard
phone wall outlet.
2. Connect the modular end of the AC power
Adapter to the power jack of the base,
Then plug the AC adapter into a standard
AC wall outlet.
Installing Batteries
The rechargeable Ni-MH batteries(AAA size) come with your phone. Install the batteries before using your
phone.
1. Slide the battery cover in the direction of the arrow and pull it out.
2. Insert new batteries as indicated, matching correct polarity (+, -).
Note: Reversing the oritentation may damage the handset.
3 To replace the battery cover, slide the cover up until it snaps shut.

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Notes:
The batteries need to be replaced if they do not recover their full storage capacities after recharging.
When replacing the batteries, always use good quality Ni-MH re-chargeable batteries. Never use other
batteries or conventional alkaline batteries
Important Note: Before initial operation, YOU SHOULD
FULLY CHARGE THE HANDSET for about 14-16 hours.
To charge the handset, you should place it on the base.
Result: When you place the handset on the base, the handset
automatically turns on and the charging LED on
during the charge.
Using Handset Carrying Clip
The supplied handset carrying clip allows If you want to attach the carrying clip:
you to conveniently carry the handset with Attach the carrying clip to the back of
you. It clips easily to your belt, waist hand, the handset. Make sure that the carrying
or shirt pocket. clip locks into place.
If you want to remove the carrying clip
Insert a screw driver along the edge of
one of its arms and release the clip.
Then lift it off.
Using Headset ( optional)
The headset jack is located in the middle
right side of the handset and is 2.5mm
standard plug. Simply plug the headset into
the jack and the headset will be activated.
Note:

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When the headset is plugged into the
headset jack, the microphone on the
handset will be deactivated
Turning Handset On/ Off
When you place the handset on the charger, it automatically turns on. To turn the handset on or off in standby
mode, follow these steps:
1. To turn on the handset when it’s off, press and hold the button until you switch the display on.
Result: The first time you turn the phone on, the LCD window displays the handset number and the time. The
phone is in Standby mode and ready for use.
If the time on the display is not correct, you can change the time. See “ Setting Time” on page
2. To turn the handset off, press and hold the button until appears. Then the display
turns off.
Note:
Nothing will appear in the LCD display when battery power is very low. YOU SHOULD FULLY
CHARGET THE HANDSET BEFORE USE.

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Part One: Cordless Phone
Your new VoIP ( Voice over Internet Protocol) Phone can be used as a ordinary DECT ( Digital
Enhanced Cordless Telecommunication) Phones. It is designed with advanced features. Similarly to
GSM, this technology allows you to get the benefits of the digital wireless communication systems,
which are better protected against interferences, tapping and intrusions
Basic Function
Choosing Dial Mode
In order to provide compatibility with other telephone systems, your phone can be set to either pulse dialing
( same as rotary), or tone dialing (DTMF).
1. Press the button.
2. press the or button to choose , then press the button.
Results: The LCD window prompts you to enter the PIN, The PIN is preset to “ 0000” at factory.
3. Enter the PIN, then press the button
4. Press the button to choose , then press the button.
Result: The current setting is displayed.
5. Press the or button to choose or .
6. Press the button to save the selection.
Setting Time
1. Press the button.
2. Press the or button to choose , then press the button.
Result: The LCD window prompts you to enter the PIN, The PIN is preset to “0000”at the factory
3. Enter the PIN, then press the button.
4. Press the or button to choose , then press the button.
Result: The current setting is displayed.

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5. Enter the current time using the number keypad.
Notes:
The time format is 24 hours. Select from 00 to 23.
If you want to correct a digit in the middle while programming, use or button to move the
cursor to the incorrect number, then enter a correct number.
6. Press the button to save the selection
Making a call
1. Pick up the handset and press the button.
Result: You hear a dial tone.
2. Dial a telephone number.
Note:
You can store up to 10 telephone numbers in memory for automatic dialing. For details, see page
3. When the receiver answers, speak.
4. To end the call, either press the or replace the handset on the base.
Note:
To make a call to the last number you dialed, use the Redial feature. For details, see page
You can enter the desired phone number in Standby mode, which allows you to make corrections before
dialing. Follow these steps:
1. Enter a telephone number. Check the number in the LCD window.
Notes:
If you make a mistake while entering a number, press the button to clear the last digit and correct
the number.
If you press the button for more than one second, all digits you have entered will be cleared and the
phone returns to the Standby mode.
When you enter the first digit(s) of the phone number, if the Smart Dialing feature is enabled and there
are the matching numbers in the phone’s memory, the number appears on the display. For details, see
page
2. When the number appears correctly, press the button
Receiving a Call
When a call is received, the phone rings and the icon on the display blinks. If the caller can be identified,

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the caller's phone number is displayed. If the caller cannot be identified, only the icon blinks.
1. To answer the call, press any button. Or if the handset is on the base, just simply lift it up. You do
not need to press any button.
Result: The phone is connected and the icon is steadily on. The LCD window displays the talk time.
2. You can speak. To end the call, either press the button or replace the handset on the base.
Note:
After you lift the phone from the base to receive the call, the button does not work for 3 seconds to
prevent the phone from being disengaged.
Switching the Microphone Off (Mute)
You can temporarily switch your phone's microphone off, so that the other party cannot hear you. Example:
You wish to say something to another person in the room but do not want the other party to hear you.
To switch the microphone off temporarily, press the button during a conversation. The icon
appears in the LCD window.
To switch the microphone back on, press the button again.
Adjusting Voice Volume
During a conversation, the or button adjusts the level of the earpiece volume. You can adjust the
volume from level 1 to 3. The selected volume is displayed in the LCD window.
Adjusting Ring Volume
1. Press the button.
2. Press the or button to choose , then press the button.
3. Press the or button to choose , then press the button.
Result: The current ring level is displayed.
4. Press the or button to choose the volume level you want.
Result: You can adjust the volume from level 1 to 3. You can also turn the ringer OFF. Each time you press
or button, the handset sounds its selected loudness.

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5. Press the button to save the selection.
Note:
If you set to turn the ringer OFF, When a call comes in, only the icon on the LCD blinks.
Last Number Redial
To redial the last number:
1. Press the button in Standby mode.
Result: The LCD window displays the last number you dialed.
2. Press the button to dial the number.
Your phone keeps the last 10 numbers you have dialed and allows you to retrieve the numbers.
To view and dial any of the last 10 numbers:
1. Press the button in Standby mode.
2. If you want to scroll through the memory, press the or button until you find out the number you
want to call.
3. Press the button to dial the number.
Notes:
When no numbers are found, is displayed.
When the redial memory storage is full, each time you dial a new number, the oldest number stored in
the redial memory is automatically erased, and the redial memory is updated.
You can modify the displayed number before pressing the button by using button.
To delete a specific number in the Redial memory:
1. Press the button.
2. Scroll to the number you want to delete by using the or button.
3. When the number appears on the display, press the button.
Result: The display prompts you to confirm the deletion.
4. Press the button.
Result: You hear a beep and the phone returns to Standby mode after clearing the memory number.
To delete all numbers in the Redial memory:
1. Press the button.
2. Press the or button to choose , then press the button.
Result: The LCD window prompts you to enter the PIN. The PIN is preset to "0000" at the factory.
3. Enter the PIN, then press the button.
Result: The phone prompts you to confirm the deletion.
4. Press the button.
Caller ID

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When you receive a call, the caller's phone number is shown on the screen, if the caller's information is
transmitted from the network on which the call was made. The last 10 received calls are stored in the Caller
ID memory, and you can use the list to make a call to any of the numbers.
The Call ID icon appears when there are new calls in the memory. Once you view all the new calls
using the Call Log menu, the icon will disappear.
To review and dial any of the received numbers:
1. Press the button.
2. Press the or button to choose , then press the button.
Result: The LCD window shows the last caller's number (up to 20 digits). The time when the call was received
is also displayed. If there is no caller ID received, is displayed.
3. Scroll the Caller ID numbers by using the or button and choose the desired number.
4. To dial the selected number, press the button.
To delete a specific number from the Call Log:
1. Scroll to the number you want to delete from the Caller ID memory, then press the button.
2. Press the button to confirm the deletion.
To delete all numbers in the Caller ID memory:
1. Press the button.
2. Press the or button to choose , then press the button.
Result: The LCD window prompts you to enter the PIN. The PIN is preset to "0000" at the factory.
3. Enter the PIN, then press the button.
Result: The phone prompts you to confirm the deletion.
4. Press the button.
Battery Level Indicator
The icon is continuously displayed at the top right corner of the LCD window. The icon shows the
level of battery power. The more bars you see, the more power you have left.
When the battery is too low for the phone to operate, the handset will automatically turnoff. You should place
the handset on the base to charge the handset battery.
Key Lock
If you switch this feature on, all buttons except for the button will be locked and will not function.
You can answer incoming calls or intercom calls by using any buttons on the phone. But when you hang up,
the phone returns to the lock mode. This feature is useful to avoid pressing buttons by mistake.

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1. To switch the feature on, press the button briefly and the icon appears in the LCD
window.
2. To switch the feature off, press the button briefly and the icon disappears from the LCD
window.
Notes:
If a power failure occurs, the Key Lock feature is automatically cancelled.
Do not hold the button for more than 3 seconds, or the handset will be turned off.
Smart Dialing
With the Smart Dial feature, your phone displays the full phone number when you enter the first digit(s) of the
number provided that the number is currently stored in your phone's memory (for example, stored in the
phonebook, received or dialed recently).
To place a call using the smart dial feature:
1. In Standby mode, enter the first digit(s) of the desired phone number.
Result: The phone searches for the matching phone number from memory (in the order of outgoing calls,
Phonebook, incoming calls), then displays the first available number. Numbers blink except for the part of the
number you entered.
2. If the number is not the one you want, enter the remaining digits until you see the desired number.
3. Press the button to dial the number displayed. Or press the button to exit this smart
dial mode.
You can select to enable or disable the Smart Dialing feature. To change the setting:
1. Press the button.
2. Press the or button to choose , then press the button.
Result: The current setting is displayed.
3. Press the or button to choose or . To enable this feature, select .
4. Press the button to save the selection.
Out of Range Indication
If the handset is too far from the registered base, the handset cannot properly engage the telephone line. The
icon at the top left of the LCD window blinks to warn you and the signal strength indication bars next to
the icon disappear.
If you carry the handset too far from the base unit during a call, the telephone line might be disconnected and
the handset returns to Standby mode. Check if there is noise or static. If so, move the handset closer to the
base station.

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Registered Recall
During a conversation, the button is used to end the call for making a new call or to local transfer a call
to another parallel if under PABX.
To flash, simply press the button while the line is engaged.
Result: The display shows .
Tone Dialing Switchover
To access certain services such as voice mail or interactive telephone system, it is necessary to use tone
dialing. When your phone is set to the pulse mode, DTMF dialing is available temporarily.
Press the button while the phone is in the pulse dial mode. Your phone is converted to the tone dial
mode temporarily.
When you hang up the call, the mode returns to the pulse mode.
Paging
You can page the handset from the base unit. Using this feature, you can locate the lost handset. Press
the button on the base unit. All handsets registered to the base will ring for about 30 seconds.
To stop paging, press the button on the base or any button on the handset.
Note:
If a call comes in while the handset is being paged, the handset stops paging and the bell will ring.
Advanced Menu Functions
Menu Navigation
To access a menu option:
1. To display menu items, press the button.
2. To scan through menu options, press the or button repeatedly.
3. To select an option, press the button when the option you want appears in the LCD window.
4. Repeat if necessary.
To return to Standby mode from any menu:
If you press the button from any menu (not in the number or text input mode) the phone returns to

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the previous screen.
To return to Standby mode from any menu, press the button or the button, or press and
hold the button.
Also, the phone will automatically return to Standby mode from any menu if no button is pressed for
about 30 seconds.
Menu Map
1. Store Phone (see page 18) 14. Base Menu *
2. Call Log (see page 13) Call Bar (see page 25)
3. Call by Call (see page 19) Dial Mode (see page 8)
4. Key Beep (see page 20) Time Set (see page 8)
5. Ring Ring Type (see page 21) Release (see page 26)
Ring Level (see page 11) * PIN is required to access these menus.
VIP Ring ( see page 22)
6. PIN Change * (see page 22) Note:
7. Smar t Dial (see page 15) If there are several handsets registered
8. Access Code (see page 22) to the base unit and if there is anyone
9. Register * (see page 23) who is using the Base Menu, you cannot
10. HS Reset * (see page 24) access the Base Menu until the other
11. Clr Redial* (see page 12) * handset has finished.
12. Clr Call Log * (see page 13) *
13. Select Base (see page 25)
Phonebook
You can store frequently used phone numbers (up to 10) in your phone's internal Phonebook so that you can
easily make a call without having to remember or enter the phone number.
Storing a Phone Number in Phonebook:
1. Press the button.
2. Press the button to access .
Result: The first phonebook entry appears on display.
3. Press the or button to find the entry you want.
4. Enter the desired number (up to 24 digits), then press the button.
5. Repeat if necessary.
Note:
If you make a mistake while entering a number, use the button to correct the mistake. Each time you

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press the button, the last digit is cleared. To clear all digits, press and hold the button. Then enter
the correct number.
Using a Pause
A pause allows to have adequate time for the phone number to register with the telephone company's system
and complete the call. A pause provides a delay of 3 seconds.
If you want to insert a dialing pause between numbers when you store a number in memory, press
the button until appears at the pause entry.
Viewing the Phonebook Entries:
1. In Standby mode, press the or button.
2. Press the or button until the phone number you want is displayed.
Dialing a Number from Phonebook:
Find out the number you want to dial. Refer to "View the phonebook entries". Then press the
button to dial.
Or in Standby mode, press and hold the entry number (0-9) until the stored number appears.
Result: The number is automatically dialed.
Editing the Phonebook Entries:
1. Press the button.
2. Press the button to access .
3. Press the or button until the phone number you want to edit displays.
4. If necessary, press the button to clear the digit(s) then enter the desired number.
5. Press the button to save the number.
Call by Call
This feature lets you add a special service number such as special network service number. You can recall
the number easily, then attach the phone number you want to call by entering the phone number manually or
accessing Phonebook.
The special Call by Call number will be dialed, followed by the phone number.
You can store up to 3 Call by Call numbers.
Storing Call by Call Numbers:
1. Press the button.

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2. Press the or button to choose , then press the button.
3. Press the or button to choose the desired memory cell.
4. Enter the desired number (up to 10 digits), then press the button.
Dialing Call by Call Number:
When you dial phone number manually:
1. Press the button in Standby mode to recall the call by call numbers.
Result: The currently stored call by call numbers are displayed.
2. Press the or button to choose the desired Call by Call number, then press the button.
3. Enter the phone number you want to call.
Result: The phone number displays after the selected Call by Call number.
4. Press the button to dial the number.
When you dial from Phonebook:
1. Press the button in Standby mode to recall the call by call numbers.
Result: The currently stored Call by Call numbers are displayed.
2. Press the or button to choose the desired number, then press the button.
3. Press the or button to recall Phonebook entries.
4. Find the number you want using the or button.
5. When you find the desired entry, press the button.
Result: The selected phone number displays after the preselected Call by Call number.
6. Press the button to dial the number.
Updating Your Call by Call Numbers:
You can delete or change the numbers.
1. Press the button.
2. Press the or button to choose , then press the button.
3. Press the or button repeatedly to choose the memory cell you want to
delete or change.
Result: The stored number displays.
4. Using the button, erase or change the number, then press the button.
Key Beep

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Every time you press a key, your handset acknowledges it with a key tone. You can set your handset with a
key tone or to disable the key tone for a silent use.
1. Press the button.
2. Press the or button to choose , then press the button.
Result: The display shows the current setting.
3. Press the or button to scroll through the key tone options.
Result: You can choose from:
- Standard key tone.
- Two frequency tone.
- The key tone does not sound.
4. Press the button to save the selection.
Selecting Ring Type
You can select your own ringing sound. 6 ring types are available.
1. Press the button.
2. Press the or button to choose , then press the button.
3. Press the button to access .
4. Press the or button to choose the ring type you want.
Result: Each time you press the button or button, the handset sounds the ring you have chosen.
5. Press the button to save the selection.
Setting VIP Ring
This option allows you to instantly identify callers you've assigned to the phone's memory by generating a
distinctive ring. You can use this feature only when the caller's service network transmits the caller's
information.
You can specify 2 callers and select a VIP ring tone for each caller among 6 different tones.
1. Press the button.
2. Press the or button to choose , then press the button.
3. Press the or button to choose , then press the button.

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4. Press the or button to choose the ring address you want, then prese the
button.
5. Enter the phone number you want to designate, then press the button.
6. Press the or button to scan through the ring types available, then press the
button to save the selection.
Changing PIN
The PIN is required for the following options: Registering a new handset, Resetting a handset and the items
under . The PIN is preset to "0000" at factory. To change the PIN code:
1. Press the button.
2. Press the or button to choose , then press the button.
3. Enter the current PIN, then press the button.
Result: The LCD window does not display the PIN you entered in order to maintain secrecy. If you enter a
wrong PIN, your phone returns to Standby mode.
4. Enter a four-digit PIN you want to use, then press the button.
5. Enter the new PIN again to confirm the number, then press the button.
Setting Access Code
Some telephone system requires an access code (9, for example) and listen to a second dial tone before
dialing an outside number. You can set your phone to insert one-digit access code automatically when you
use a phone number from your Call ID list.
1. Press the button.
2. Press the or button to choose , then press the button.
3. Enter the one-digit access code using the number keypad.
Note:
When you dial a phone number in the Call Log list, the number will be dialed following the access code
and a preset pause time.
4. Press the button to save the selection.
Registering a New Handset
The handset which comes with the base unit was already registered as handset 1. Each additional handset
you purchase must be registered to the base unit.
Note: A handset can be registered to up to 4 different base units. And a base can be used with up to
6 handsets.

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To register a handset:
1. Press the button.
2. Press the or button to choose , then press the button.
3. Enter the PIN, then press the button.
Note:
The PIN is preset to "0000" at the factory. You can change the PIN. For details, see page 22. If you want
to register other handsets from different manufacturers to this base, you must enter their PIN codes in
this step.
4. Press the or button to choose the base number you want, then press the
button.
5. Press and hold the button on the base for more than 5 seconds, then the IN USE indicator
starts to blinks. Then release the button.
6. Press the OK button.
Result: The LCD window prompts you to enter AC.
7. Enter your phone's AC (Authentication Code), and press the button. The AC is "0000".
Result: When the registration is properly completed, the LCD window displays the handset number, and
returns to Standby mode.
Note:
AC remains the same even if you want to register other handsets from different manufacturers to this
base.
Resetting Handset
If you reset the handset, all the user-selectable features including Phonebook, incoming and outgoing call
numbers and other settings return to the initial setting at the factory.
To reset your handset:
1. Press the button.
2. Press the or button to choose , then press the button.
3. Enter the PIN, then press the button.
4. Press button to confirm the reset.
Selecting Base