Ixon IXrouter3 IX2400 User manual

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IXrouter3
Installation manual

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Table of Contents
Introduction................................................................................................................................................................................. 3
Technical support ............................................................................................................................................................... 3
Product overview .....................................................................................................................................................................4
Product family.......................................................................................................................................................................4
What’s in the box? ..............................................................................................................................................................4
Hardware overview ............................................................................................................................................................ 5
Label ............................................................................................................................................................................................ 6
Specifications......................................................................................................................................................................... 7
Dimensions ............................................................................................................................................................................. 9
Installation.................................................................................................................................................................................. 10
Installing and removing from DIN rail...................................................................................................................11
Installing a SIM card ..........................................................................................................................................................11
Power supply.........................................................................................................................................................................12
Wiring ........................................................................................................................................................................................12
Digital input...........................................................................................................................................................................12
Shield..........................................................................................................................................................................................12
Operation .....................................................................................................................................................................................13
Configure the IXrouter3 .................................................................................................................................................13
LED status indicators...................................................................................................................................................... 14
Reset to factory default ..................................................................................................................................................15
Connectivity requirements (for local IT)...................................................................................................................16
Overview ..................................................................................................................................................................................16
Servers and DNS requests ............................................................................................................................................16
MAC or IP address filter..................................................................................................................................................16
Compliance.................................................................................................................................................................................17
Applicable European directives ................................................................................................................................17
Applicable safety standards ........................................................................................................................................17
FCC compliance................................................................................................................................................................. 18
Certifications .........................................................................................................................................................................19

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Introduction
Thank you for purchasing the IXrouter3. The IXrouter is the standard and most supported
hardware for IXON’s IXplatform. The IXrouter makes it convenient to remotely connect to
your equipment, while the built-in firewall keeps your equipment safe from outside
threats.
Configuration is as easy as inserting a USB flash drive, which contains your configuration
file, into the IXrouter's USB port. The configuration file can be generated from the [Tools]
page on the IXplatform.
Technical support
If for any reason you need technical assistance, please have a look at our easy-to-read and
exhaustive online support articles and guides (support.ixon.cloud), send us an e-mail
([email protected]), or give us a call at [phone]. Our technical support is available
from 8:00 to 17:00 Central European Time, Monday through Friday, and will answer your
questions as soon as possible.
If you have a comment, question, or suggestion about any of our products, services, or
manuals, don’t hesitate to let us know.

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* AT&T certified
Product overview
Seamlessly integrated with the IXplatform, the IXrouter is the fastest and safest way to
connect your machine to the cloud.
Product family
The IXrouter3 is available in several variations. No matter your situation, you can always
connect your machine to the cloud.
Article no.
Ethernet
3G
4G-E
4G-A*
4G-C
Wi-Fi
(Global)
(Global)
(EMEA,
Korea,
Thailand,
India)
(America)
(China)
(Global)
IX2400
✓
IX2401
✓
✓
IX2402
✓
✓
IX2403
✓
✓
IX2404
✓
✓
IX2410
✓
✓
IX2412
✓
✓
✓
Antenna and SIM card
The 3G, 4G, and Wi-Fi models require antennas, purchased separately.
SIM cards for the 3G, 4G models can be purchased through a telecom provider.
What’s in the box?
The following list describes the contents of the package:
•IXON IXrouter3
•4GB USB flash drive used for configuration
•Female 4-pin plug-in connector with screw connection
(model Weidmuller BL 5.08/04/180 SN BK BX or equivalent)

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Hardware overview
The IXrouter3 is created with performance and a multitude of hardware capabilities in
mind.
4G SMA connectors
IXrouter3 4G variants have 2 SMA antenna connectors. The one closest to the
power connector is the MAIN. The other connector is the DIV. Always connect
an antenna to the MAIN. Connecting an antenna to the DIV is optional.
4G & Wi-Fi SMA connectors
The 4G & Wi-Fi variant has 2 SMA antenna connectors. The one closest to the
power connector is for 4G. The other connector is for Wi-Fi.

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Label
The label can be found on the left side of the IXrouter.

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* Variant dependent: Ethernet only (2.5W), other variants (5W)
Specifications
The specifications below are applicable for all IXrouter3 variants. The 3G, 4G, and Wi-Fi
variants each have additional specifications, listed separately.
Power supply (recommended)
12-24 VDC +/- 20% LPS 2A
Power consumption
10W max, about 2.5-5W* idle
Operating temperature
-20°C to +65°C
Relative humidity
10 to 95% non-condensing
Operating altitude
Up to maximum 2000m
Storage temperature
-20°C to +65°C
Storage humidity
10 to 95% non-condensing
Storage altitude
Up to maximum 3000m
Ethernet ports
Five 1 Gbps (4x LAN, 1x WAN)
USB
USB 2.0
Processor
MIPS 800 MHz
Digital Input
Yes
Degree of protection
IP20
Mounting
DIN rail
Size
95 x 116 x 28mm (excl. DIN rail clip)
Weight
270-310 gram
Certifications
CE, cULus Listing, FCC Verification, RoHS, REACH
Warranty
2 years
3G additional specifications:
Protocols and frequencies
UMTS/HSPA+ - 800, 850, 900, 1900,2100 MHz
GSM/GPRS/EDGE - 850, 900, 1800, 1900 MHz
Class
5 bands GPRS/EDGE Class 12
Speed
HSPA+ - Max.14.4Mbps (DL)/Max.5.76Mbps (UL)
UMTS - Max.384Kbps (DL)/Max.384Kbps (UL)
EDGE - Max.236.8Kbps (DL)/Max.236.8Kbps (UL)
GPRS - Max.85.6Kbps (DL)/Max.85.6Kbps (UL)
CSD - 14.4Kbps
SIM size
Standard SIM card (size 2FF)
FCC ID
XMR201510UC20

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* AT&T certified
LTE additional specifications:
4G-E protocols and frequencies
(EMEA, Korea, Thailand, India)
FDD-LTE - B1, B3, B5, B7, B8, B20
WCDMA - B1, B5, B8
GSM/GPRS/EDGE - 850, 900, 1800, 1900 MHz
4G-A* protocols and frequencies
(America)
FDD-LTE - B2, B4, B5, B12, B17
WCDMA - B2, B4, B5
GSM/GPRS/EDGE - 850, 1900 MHz
4G-C protocols and frequencies
(China)
FDD-LTE - B2, B4, B5, B12, B17
TDD-LTE - B38, B39, B40, B41
TD-SCDMA - B34, B39
WCDMA - B1, B8
GSM/GPRS/EDGE - 900, 1800 MHz
Speed
LTE-FDD - Max.100Mbps (DL)/Max.50Mbps (UL)
LTE-TDD - Max.61Mbps (DL)/Max.18Mbps (UL)
DC-HSPA+ - Max.42Mbps (DL)/Max.5.76Mbps
(UL)
TD-SCDMA - Max.4.2Mbps (DL)/Max.2.2Mbps (UL)
WCDMA - Max.384Kbps (DL)/Max.384Kbps (UL)
EDGE - Max.236.8Kbps (DL)/Max.236.8Kbps (UL)
GPRS - Max.85.6Kbps (DL)/Max.85.6Kbps (UL)
CSD - 14.4Kbps
SIM size
Standard SIM card (size 2FF)
FCC ID (4G-A only)
XMR201605EC25A
Wi-Fi additional specifications:
WI-FI IEEE 802.11 version
b/g/n
WI-FI modes
Station (Client) Mode and Access Point
Speed
72Mbps
FCC ID
QOQWF111

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Dimensions
The IXrouter3 is designed to be easily installed on a standard DIN rail. The small size of the
IXrouter3 allows you to make efficient use of space. (Unit of measurement: millimeter.)

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Installation
Install in an enclosure
These devices are open-type and are meant to be installed in an enclosure
which is only accessible with the use of a tool and suitable for the environment.
When designing the layout of your system, always separate the devices that generate
high voltage and high electrical noise from the low-voltage, logic-type devices such as the
IXrouter3.
Also consider the heat-generating devices and locate the electronic-type devices in the
cooler areas of your cabinet. Reducing the exposure to a high-temperature environment
will extend the operating life of the IXrouter3.
Consider also the routing of the wiring for the devices in the panel. Avoid placing low-
voltage signal wires and communications cables in the same tray with AC power wiring
and high-energy, rapidly-switched DC wiring.
The IXrouter3 is designed to be cooled using natural convection. For proper cooling, you
must provide a clearance of at least 25 mm above and below the device. Also, allow at
least 25 mm of depth between the front of the device and the inside of the enclosure.
Because IXON’s IXrouter3 is essentially a small computer, the IXrouter3 can be used for
many different purposes. You can, for example, access, program and control industrial
machines around the globe. Do not use the IXrouter3 unless you’ve received proper
training or have proper knowledge about the IXrouter3 and its capabilities. It is expected
that the user is knowledgeable about networking settings and is aware of the potential
consequences on i.e. security.

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Installing and removing from DIN rail
The IXrouter3 can be easily installed on a standard DIN rail. (1) Hang the device on the rail
and (2) push the unit down until you feel a click. To remove the unit, (A) pull/rotate the
device up and (B) lift off the rail.
Installing a SIM card
The SIM card slot suits a standard SIM card (size 2FF).
To insert, push the SIM card into the slot until you feel a click. This is approximately 1 mm
inside the device. Release the card and the card will stay in the device. The end of the SIM
card should be aligned with the outside of the enclosure.
To remove, push the SIM card firmly into the slot until you hear a click. Releasing will cause
the SIM card to partially eject, allowing you to easily take out the card.

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Power supply
The IXrouter3 must be powered by a IEC/UL/EN/60950-1 certified Limited Power Supply
(LPS) or for the United States a Class 2 power supply. The LPS power supply is not included
in this package.
Power supply
12-24 VDC +/- 20% LPS 2A
Internal voltage protection
29V max
Input protection
Protected against polarity inversion
Isolation
1.5 kV
Wiring
Proper grounding and wiring of all electrical equipment is important to help ensure the
optimum operation of the IXrouter3 and to provide additional electrical noise protection
for your application.
The IXrouter3 comes with a female 4-pin plug-in connector with screw connection (type:
Weidmuller BL 5.08/04/180 SN BK BX). The optimal wire diameter is 1.5mm² (16AWG -
12AWG).
Wire size range
18 –12 AWG
Wire strip length
7 mm
Terminal screw torque
0.4 N m
Max wire length
3 m
Min ground conductor
16 AWG
Digital input
By default the Digital Input is not configured and doesn't need to be wired. The digital
input provides a way to locally manage the IXrouter3’s VPN connection (ON/OFF). The
wiring is depicted in the image above. View our online article for information on how to
configure the Digital Input: support.ixon.cloud/hc/articles/360002554011.
Type
Optocoupler
Voltage range
0-29 VDC
Voltage range (OFF state)
0-3 VDC
Voltage range (ON state)
7-29 VDC
Current voltage (ON state)
2-5 mA (typically)
Shield
Connect the Shield pin of the IXrouter with the protective earth conductor (PE), min. core
diameter Cu 1.5 mm².

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Operation
Configure the IXrouter3
To configure your IXrouter3, log in to your IXplatform account and navigate to the [Tools]
page. Here you can generate an IXrouter configuration file by following a few simple steps.
You can then download the configuration file, which must be copied onto a USB flash
drive. After supplying power to the IXrouter, insert this USB flash drive in the USB port. The
IXrouter3 will register itself to IXON’s IXplatform and set up a secure VPN connection. You
can further configure the IXrouter via the IXplatform (https://connect.ixon.cloud).
More info
For a more extensive manual we recommend viewing our online step-by-step
guides: https://support.ixon.cloud/hc/sections/360000257812.

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LED status indicators
The IXrouter3 has two LEDs for router status: one
signal LED (3G, 4G, Wi-Fi signal) and one activity LED.
The IXrouter3 requires approximately 2 minutes to
boot up and set up a secure connection.
Signal LED
Blinking blue
Initializing cellular module
Blinking red 1 pulse
No reception or unable to connect to
network
(APN or SSID may be incorrect)
Blinking red 2 pulses
PIN invalid or PUK required
(a phone is required to unlock SIM card with
PUK)
Blinking red 4 pulses
SIM card is invalid or missing
Constant red
Connected, poor reception
Constant purple
Connected, medium reception
Constant blue
Connected, good reception
Activity LED
Constant red
Booting up (may take 1-2 min) or not yet
registered
Blinking red 1 pulse
Waiting for internet access
Blinking red 3 pulses
LAN/WAN conflict
(conflicting subnets)
Blinking red 4 pulses
Removed from the platform
(re-insert USB flash drive to register again)
Blinking red 5 pulses
Previously registered to the IXplatform
(remove from the IXplatform and register
again)
Blinking blue 1 pulse
Connecting to the IXplatform
Blinking blue 2 pulse
Setting up a VPN connection
Constant blue
Active VPN connection to the IXplatform
More info
For a list of most common causes and troubleshooting tips we recommend
viewing our online article: https://support.ixon.cloud/hc/articles/360002302011

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Reset to factory default
Warning!
This action cannot be undone! All settings will be reset to factory default.
The IXrouter3 can be reset to the factory default settings by pressing and holding the reset
button on top for 5 seconds. The ACT LED will blink while the reset button is pressed.
Upon release of the button, the ACT LED will rapidly blink if the button was pressed long
enough to trigger a reset. Wait for the IXrouter3 to restart. You can then configure the
IXrouter3 again.
Remove previous registration
If the IXrouter3 was previously registered on the IXplatform you’ll have to
remove it from the IXplatform before you can register it again.

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Connectivity requirements (for local IT)
The IXrouter uses an outgoing port to establish a secure connection to our IXplatform. This
means there is no need to open any incoming ports in your firewall.
Overview
Below is an overview of the outgoing ports and protocols that the IXrouter utilizes.
Port
Transport
Application
443, 8443(1)
TCP
HTTPS, MQTT (TLS), OpenVPN
53(2)
TCP & UDP
DNS
(1) Port 8443 is only used when stealth mode is actived for connectivity via a censored internet connection (i.e.
when located in China). More info: https://support.ixon.cloud/hc/articles/360001088912
(2) DNS requests are often handled by local DNS servers. In those cases the listed DNS port can be ignored.
Servers and DNS requests
Via these outgoing ports the IXrouter connects to different IXON servers: REST API, MQTT,
and OpenVPN servers. The IP addresses of these servers, as well as the amount of servers,
may change over time and are thus not pre-defined. What is pre-defined is the domain of
these servers. This domain will always end with ".ixon.net" (i.e. am01.ixon.net). The IXrouter
attempts to resolve these addresses by doing DNS requests. If it can't perform DNS
requests, it can't connect to our servers.
MAC or IP address filter
The local IT department may choose to only grant specific devices internet access, based
on the MAC address or IP address of the device. The MAC address can be obtained from
the label on the side of the IXrouter. The IP address can be set to a static IP address (guide:
https://support.ixon.cloud/hc/articles/360002960372). However, by default the IP address is
set to be assigned dynamically via DHCP.

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Compliance
Applicable European directives
The IXrouter3 is in conformity with the provisions of the following European Directives.
Directive
Description
EMC Directive 2014/30/EU
Product safety
Radio Equipment Directive 2014/53/EU
Use of the radio spectrum
RoHS Directive 2015/863
Restriction of hazardous substances
REACH Directive 1907/2006
Regulation and registration of chemicals
WEEE Directive 2012/19
Waste of electronic equipment
Applicable safety standards
The IXrouter3 was tested and passed the following standards.
Standard
Description
EN 55032
Electromagnetic Compatibility of Multimedia
Equipment
EN 301 489-1
EMC Standard for Radio Equipment and
Services, Part 1: Common technical
requirements
EN 301 489-3
EMC Standard for Radio Equipment and
Services, Part 3: Specific conditions for Short-
Range devices.
EN 61000-4-2
Electrostatic discharge immunity test
EN 61000-4-3
Radiated, Radio-frequency, Electromagnetic
Field Immunity Test 80-1000 MHz
EN 61000-4-4
Burst Immunity Test
EN 61000-4-5
Surge Immunity Test
EN 61000-4-6
Immunity to Conducted Disturbances,
Induced by Radio-frequency Fields
IEC 60950-1 + Amendment 1 and
Amendment 2
Information Technology Equipment Safety,
Part 1: General Requirements - Edition 2
UL 60950-1
Information Technology Equipment Safety,
Part 1: General Requirements - Edition 2
CSA C22.2 No. 60950-1-07 +
Amendment 1 and Amendment 2
Information Technology Equipment Safety,
Part 1: General Requirements - Edition 2

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FCC compliance
The base equipment (an unintentional radiator) has been tested and complies with the
limits for a Class B digital device, pursuant to part 15 of the FCC rules. These limits are
designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the manufacturer's instruction manual, may
cause interference with radio and television reception.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or TV reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and the receiver.
•Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Notice
Changes or modifications of this equipment not expressly approved by the
party responsible for compliance could void the user’s authority to operate the
equipment.
The IXrouter3 contains different FCC certified modules, depending on the variant.
Article no.
Enclosed module
FCC IDs
IX2400
-
-
IX2401
3G
XMR201510UC20
IX2402
4G (EMEA, Korea, Thailand, India)
-
IX2403
4G (America)
XMR201605EC25A
IX2404
4G (China)
-
IX2410
Wi-Fi
QOQWF111
IX2412
4G (EMEA, Korea, Thailand, India) & WI-Fi
QOQWF111
Additional information for variants with wireless capabilities
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
two conditions:
•This device may not cause harmful interference.
•This device must accept any interference received, including interference that may
cause undesired operation.

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The antenna(s) used with this transmitter must be installed with a separation distance of
at least 20cm from all persons and must not be co-located or operated in conjunction with
any other antennas or transmitters. Only those antenna(s) tested with the wireless
transmitters or similar antenna(s) with equal or lesser gain may be used
Certifications
The IXrouter3 has been certified for:
•CE certification (for more information, see our Declaration of Conformance, REACH
and RoHS declarations).
•FCC verification
•cULus listing (ID #E492721)
The IXrouter3 4G-A has additionally been certified for:
•AT&T certification
For USA and Canada, see our Declaration of Conformance.
All supporting documents can be found on our support website:
https://support.ixon.cloud/hc/articles/360002350232