Jabra Evolve2 65 User manual

Technology for life’s new rhythm
USER MANUAL
EVOLVE265 FLEX

A third-party certification according to ISO 14024
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upgraded.
This product is a better choice. It meets all the criteria in TCO Certified,
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products. Thank you for making a responsible product choice, that help
drive progress towards a more sustainable future!
Criteria in TCO Certified have a life-cycle perspective and balance
environmental and social responsibility. Conformity is verified by
independent and approved verifiers that specialize in IT products, social
responsibility or other sustainability issues. Verification is done both
before and after the certificate is issued, covering the entire validity
period. The process also includes ensuring that corrective actions are
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© 2023 GN Audio A/S. All rights reserved. Jabra®is a
trademark of GN Audio A/S. The Bluetooth®word mark and
logos are registered trademarks owned by the Bluetooth
SIG, Inc. and any use of such marks by GN Audio A/S is
under license.
Declaration of Conformity can be found on
www.jabra.com/doc
Made in China
MODEL: HSC190W

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1. Welcome.........................................6
2. Jabra Evolve2 65 Flex overview 7
2.1 Included accessories
2.2 Optional accessories
3. How to wear................................ 10
3.1 Adjusting the headset
3.2 Positioning the microphone boom arm
4. How to charge............................ 12
4.1 Charge using the wireless charging pad
(optional accessory)
4.2 Charge using USB charging cable
4.3 Power saving modes
5. What the LEDs mean ............... 17
6. How to connect.......................... 19
6.1 Connect to computer
6.2 Pair with a smartphone
7. How to use ................................. 21
7.1 Power the headset on/o
7.2 Calls & music
7.3 On-head detection
7.4 Voice Assistant
7.5 Busylights
7.6 Active Noise Cancellation (ANC)

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7.7 HearThroughTM
7.8 Mute/unmute using the microphone boom
arm
7.9 Answer call using the microphone boom arm
7.10 Multiuse
7.11 Multiple call handling
7.12 Audio notifications
7.13 How to reset
8. Software and firmware ............ 38
8.1 Jabra Sound+
8.2 Jabra Direct
8.3 Update firmware
9. Support ........................................ 40
9.1 FAQ
9.2 How to care for your headset

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1. Welcome
Thank you for using the Jabra Evolve2 65 Flex.
We hope you will enjoy it!
Jabra Evolve2 65 Flex features
• Unique fold-and-go design
• Jabra ClearVoice microphone technology
• Hybrid Active Noise Cancellation (ANC)
• Jabra AirComfortTM technology
• Certified for leading virtual meeting
platforms
• Easy to customize, manage and deploy*
• Hideaway boom arm
• Wireless range of up to 30m/100ft
* via free to download Jabra Direct management software (desktop) or
Sound+ app (smartphone)

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2. Jabra Evolve2 65
Flex overview
Left Right
Mute microphone
Voice assistant
Wireless
charging zone
Answer/end call
Microsoft Teams
control*
Busylight &
Microsoft Teams
status LED
Power on/o (2 sec)
Bluetooth pairing (4 sec)
Cycle between
ANC/HearThrough
Volume up
Next track (hold)
Play/pause music
Volume down
Restart track (hold)
*requires Microsoft Teams headset variant

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2.1 Included accessories
Jabra Link 380 USB-C
Bluetooth adapter
Jabra Link 380 USB-A
Bluetooth adapter
USB-A to USB-C
cable
USB-A version
USB-C version
USB-C to USB-C
cable
Carry pouch

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2.2 Optional accessories
Replacement ear cushionsWireless charging pad

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3. How to wear
3.1 Adjusting the headset
Adjust the headband so that the headset fits
your head comfortably.

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3.2 Positioning the microphone
boom arm
Pull the microphone boom arm down or up in
one smooth motion.
When using the microphone, the tip of the
boom arm should be positioned close to your
mouth.

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4. How to charge
The headset can be charged using the wireless
charging pad, or via a USB charging cable
plugged directly into the headset.
It takes approx. 2 hours to fully charge the
battery. The headset battery life is up to 32
hours. If the headset is out of battery, it can be
charged for 15 minutes to get 6 hours of
battery life.

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4.1 Charge using the wireless charging
pad (optional accessory)
Connect the wireless charging pad to a
powered USB port on your computer using the
supplied USB charging cable, and then place
the left earcup on the wireless charging pad.
The wireless charging pad is for charging only.
Powered USB port

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The LED on the wireless charging pad will light
up to indicate the left earcup has been correctly
placed on the wireless charging pad and
headset the battery is charging.
The status LED on the headset will then briefly
flash green, yellow or red to indicate the
current battery charging status. When the
status LED turns solid green, the headset is
fully charged.

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4.2 Charge using USB charging cable
Plug the USB charging cable into the USB-C
charging port on the left earcup and any
available USB port on your computer. It is
recommended to charge the headset using the
supplied Jabra charging cable, however it is
possible to use a compatible charger.

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4.3 Power saving modes
The headset has two levels of power saving
modes: nap mode and sleep mode.
NAP MODE
When the headset is powered on, but not being
worn, it will automatically enter nap mode to
conserve battery. To exit nap mode, simply
wear the headset.
SLEEP MODE
When the headset has been in nap mode for 8
hours it will automatically enter sleep mode to
further conserve battery. To exit sleep mode,
simply press any button.
The length of time before the headset enters
sleep mode can be adjusted using the Jabra
Sound+ app on your smartphone or Jabra
Direct on your computer.
After 24 hours of sleep mode, the headset will
power down completely. To power the headset
on, slide the On/Off switch to Off and then On.

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5. What the LEDs mean
BUSYLIGHT
MICROSOFT*LED
Busylight
Incoming call
(slow flash) Headset is
trying to connect to
Microsoft Teams. Will
time out after 10
seconds*
(fast flash) Microsoft
Teams notification*
Headset placed on
wireless charging pad
STATUS LED
Busylight LED Busylight/Microsoft
Teams LED
Power on/Battery full
Battery medium
Battery low
Battery critically low
Pairing mode
Resetting/Firmware updating
Headset placed on wireless charging pad
*requires Microsoft Teams headset variant

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JABRA LINK 380 LED
Microphone muted
Plugged into computer and signed into
Microsoft Teams*
(slow flash) Headset is trying to connect to
Microsoft Teams. Will time out after 10
seconds*
(fast flash) Microsoft Teams notification*
Bluetooth connection
Streaming music/media
Incoming call/Active call
LED LED
*requires Microsoft Teams headset variant

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6. How to connect
6.1 Connect to computer
Plug the supplied Jabra Link 380 into a USB
port on your computer. The Jabra Evolve2 65
Flex and the Jabra Link 380 are pre-paired and
ready for use out of the box. The Bluetooth
range is up to 30 meters or 100 feet.
To hear audio in the headset you may need to
select the Jabra Link 380 as the playback device
in your operating system’s audio settings.
To manually pair the Jabra Evolve2 65 Flex with
the Jabra Link 380, download and use Jabra
Direct.

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6.2 Pair with a smartphone
1. Press and hold the Power button for 4
seconds until the LED flashes blue and you
hear a pairing announcement in the headset.
4 sec
2. Go to the Bluetooth menu on your smartphone
and select the Jabra Evolve2 65 Flex from the
list of available devices.
When pairing with an Android device that has
Google Fast Pair enabled, simply put the
headset into pairing mode and you will be
prompted on your nearby Android device if you
wish to pair the headset.