Jabra GO 6470 Instruction Manual

Frequently asked questions
V06_1012
Jabra GO™ 6470
Q Why Won’t my headset pair With my mobile phone?
A Please check the following:
- Make sure that the headset is charged and in pairing mode.
If the headset is already turned on, use the headset’s multi-
function button to turn it off (press and hold for 4 seconds),
then turn it back on to pairing mode (press and hold for
4 seconds). Please note that in pairing mode, its LED is a
constant blue color. If it shows red, the headset needs charging.
- Make sure that Bluetooth®is active on your mobile phone and
put it into Bluetooth pairing mode. The exact procedure for
doing this varies according to model and brand, so check your
mobile phone user manual for details.
- Remember that the headset identifies itself as “Jabra GO 6400”
— you need to find and select this on your phone. You might
also be prompted to enter the pass code “0000” (four zeros)
to accept pairing. If you are still having trouble, see the section
“Using the Headset with other Bluetooth Devices” below for
further help.
Q hoW do i pair my headset With the Jabra Go 6470 base?
A If you dock a Jabra GO 6470 base and headset that are not
paired, the touch screen asks if you would like to pair them
(thereby removing the previously paired headset, if there is
one, from the base’s pairing table). Touch the ‘confirm’ icon to
pair them; touch the ‘cancel’ icon to prevent pairing (while still
charging the headset).
Please note that if you dock a headset to a Jabra GO 6470 base
with which it is already paired, no pairing notification will appear.
Q Why Won’t my headset pair With the Usb Bluetooth
adapter?
A Please check the following:
- Make sure that the headset is charged and in pairing mode
– see above.
- Make sure that the adapter is in pairing mode.
With the adapter attached to the PC, press and hold the
adapter’s multi-function button down for 2 seconds to put
it into pairing mode. In pairing mode, its LED is a constant
blue color. If you are still having trouble, see the section called
“Pairing the Adapter and Headset” in the user manual for more
information.
Q Why doesn’t my compUter detect the Jabra Go 6470
base?
ATry connecting the base to another USB port on the PC. Also,
please note that it must be a direct connection, i.e. with no USB
hub in between.
Q i can’t contact the dial-in server. What shoUld i do?
ALet the touch screen wizard guide you — you can retry the
automatic setup or try a manual setup of your desk phone.
You can also choose to retry the cable setup. See the section
called “Configuring the Jabra GO base for your desk phone” in
the user manual for more information.
Q Why doesn’t my headset Work With my softphone /
mobile phone?
APlease check the following:
- Make sure the headset is charged. The LED lights up a constant
green color when fully charged.
- Make sure you are within range of the Jabra GO 6470 base or
mobile phone. See the question concerning range, below.
- The base or mobile phone and the headset may no longer be
paired. See the section in the user manual about pairing these
devices.
Q my headband / earhook / neckband is broken. hoW do
i Get another one?
ASimply contact your local Jabra supplier and place an order.
You can find the part numbers in the section called “Optional
Accessories” in the user manual.
Q nothinG happens When i try to Use my desk phone.
ACheck the following:
- Make sure the Jabra GO 6470 touch screen base
is powered on.
- Make sure the desk phone is the current target. See the section
“The Target Phone Concept” for more.
- Make sure the audio link to the desk phone is active
(e.g., by tapping the headset multifunction button or touching
the activate-audio-link icon on the touch screen)
- Make sure that the telephone has an active connection to the
phone network (i.e. its handset is off the hook or its headset
button is pressed).
- Re-run the desk phone set-up wizard
GN Netcom is a world leader in innovative headset solutions. GN Netcom develops, manufactures and markets its products under the Jabra brand name.
WWW.JABRA.COM
JABRA®IS A REGISTERED TRADEMARK OF GN NETCOM A/S
THE BLUETOOTH®WORD MARK AND LOGOS ARE OWNED BY THE BLUETOOTH SIG, INC. AND ANY USE OF SUCH MARKS BY GN NETCOM A/S IS UNDER LICENSE. (DESIGN AND SPECIFICATIONS SUBJECT TO CHANGE WITHOUT NOTICE)
FAQ

Jabra GO™ 6470
Frequently asked questions
Q i can’t hear anythinG in my headset When UsinG my
mobile phone.
A Try the following:
- Make sure the two devices have been paired and are in range.
- Increase the speaker volume on the headset by sliding your finger
up the touch-sensitive panel on the side of the headset.
Q i hear a loW noise in the headset When there is
silence at the other end?
A Your headset is probably using one of the highest volume
settings. Decrease the speaker volume on the headset by sliding
your finger down the touch-sensitive panel on the side of the
headset.
Q i hear myself When i talk UsinG my desk phone. What
can i do?
AThis probably means your transmission volume is too high. Set the
transmission volume on your desk phone to a lower level.
Q the soUnd in the headset is poor QUality or the
person at the other end cannot hear me When i talk
UsinG my desk phone
AThe clear dial-tone switch and/or microphone-level setting in
the Jabra GO 6470 base may be set incorrectly. Correct it by
re-running the desk phone setup wizard. See the section called
“Re-running the Setup Wizards” in the user manual for more
information.
Q i can’t hear soUnd or listen to mUsic from my pc
UsinG my headset.
APlease check the following:
- Make sure that the Jabra GO 6470 base is selected as the
current audio device both in the Windows sound control panel
and in the application you are using.
- Make sure the audio link to the PC is open (e.g., by right-clicking
on the Jabra Device Service icon in the Windows notification
area on your PC).
- Make sure softphone is enabled in Jabra PC Suite.
Q i have moved to a neW desk at Work. is it possible to
pUt my headset on another Jabra Go 6470 base?
AYes. Just place your headset in the cradle of the new Jabra GO
6470 base. The two devices will pair and connect automatically.
Q When i try to make a call UsinG my desk phone, the
Gn1000 rhl lifts bUt the call is not connected.
AThe GN1000 cannot be used in conjunction with a headset port.
Make sure that the Jabra GO 6470 base is connected to the desk
phone handset port and not the headset port (if the desk phone
has one).
Q is it possible to aUtomate callinG and ansWerinG on
my desk phone WithoUt UsinG a handset lifter?
AYes, but only if your desk phone has an electronic hook switch
feature. Ask your supplier about the phone’s compatibility or
consult the support area of the Jabra web site – www.jabra.com/
GO6400
Q my telephone inclUdes an electronic hook sWitch
featUre that shoUld Work With my headset, bUt i
can’t Get it to fUnction.
APlease check your desk phone documentation to see if any
special configuration settings or software updates are required
on the desk phone. Also, see the Jabra website for more
information, including compatibility and the correct, clear dial
tone switch setting.
Q does Wi-fi interfere With Jabra Go 6470 if yoU have
them in the same place?
ANo, the Jabra GO 6470 uses adaptive frequency hopping, thereby
avoiding channels that are blocked by Wi-Fi. To ensure good
sound quality, only the free channels are used.
Q is it possible to listen in on calls With the
Jabra Go 6470?
AThe risk of unauthorized access to communication via a
Bluetooth headset is very limited. Jabra GO 6470 uses 128 bit
encryption.
Q What is the ranGe on the Jabra Go 6470?
AThe Jabra GO 6470 headset supports the following maximum
ranges:
- When talking through the Jabra LINK™350 Bluetooth Adapter
(softphone): up to 100m*
- When talking through the Bluetooth connection in the Jabra
base (desk phone): up to 100m*
- When talking on (most) mobile phones: up to 25m**
In practice, you may find the range to be somewhat shorter
due to physical obstructions and electromagnetic interference.
Also, if your headset is in power save mode, the range is
slightly reduced. The sound in your headset will slowly
deteriorate as you move farther away from its Bluetooth
partner; move back into range and sound quality is restored.
If you move all the way out of the given range, you will lose all
sound.
FAQ

Jabra GO™ 6470
Frequently asked questions
Q What is the talk time of a Jabra Go 6400 headset?
AUp to 6 hours. Talk time depends on the device with which
the headset is connected.
Q does Jabra Go 6400 have fast charGinG?
AWhen charging a Jabra GO 6400 Series headset, charging
time is: 80% after 25 min. and 100% after 50 min.
Q is it possible that i can take calls dUrinG the
charGinG process?
AThe Jabra GO 6400 Series headsets can be connected to
mobile phones during charging and you can take a call while
it charges; however the charger is not designed for both
talking and charging at the same time.
Q i sometimes experience problems connectinG to my
mobile phone aUtomatically?
AIf you have problems connecting to the headset it is probably
due to:
- Battery lifetime
- Interference with other Bluetooth devices
For that reason, a reconnection scheme is implemented in
the headset with frequent reconnect attempts just after
connection loss. After a period of time, the timeout between
reconnect attempts is increased, to preserve battery and to
avoid generating excessive RF traffic.
You can at any point restore connection by:
- Pressing the grayed-out mobile phone icon on the display.
- Tapping MFB on headset when mobile phone is in focus.
- Restore headset connection from mobile phone.
Besides that, some mobile phones will try to reestablish
the headset connection whenever there is an outgoing or
incoming call on the mobile phone.
Q hoW can i clean the pairinG list on the Jabra Go 6470?
AUsing the clear pairing button will only clear the pairing list
in the dongle. You can connect the headset with the Jabra
GO 6470 base and use the option “reset to factory default”
from the touch screen menu. This will also clear the list in the
headset.
Q hoW do i Get microsoft commUnicator and aUdio
streaminG to play toGether on my Jabra Go 6400
series headset?
AIt is possible to program your Microsoft Communicator, (pause
media player only) so it doesn´t need to be done manually. Go
to your Microsoft Communicator: Options -> general -> pause
windows media player for calls, video calls and conferences.
* Range varies according to the environment in which the headset is used.
** Range depends on the device with which the headset is connected.
FAQ