Jabra Pro 925 Dual Connectivity User manual

How do I avoid the humming noise in my headset when using
an Avaya 1400/9400/9500 series desk phone?
Jabra Pro 925 Dual Connectivity
When a Jabra wireless headset with a desk phone interface – such as the
Jabra Pro 920, Jabra Pro 9450, or Jabra Motion Office – is connected to the
headset port on an Avaya 1400/9400/9500 series desk phone, a humming
noise may occur when the headset is in use. The level of humming noise
may vary, depending on the speaker volume that is set on the desk phone
and on the Jabra wireless headset.
To avoid the humming noise, there are alternative ways to connect a Jabra
wireless headset to an Avaya 1400/9400/9500 series desk phone by using
the handset port.
Basic audio connection using the Avaya handset port
Follow these steps to connect*:
1. Remove the Avaya handset cable from the handset port on the desk
phone.
2. Connect the Avaya handset cable to the handset port on the Jabra base.
3. Connect the Jabra phone cable supplied between the Jabra base line
port and the handset port of the Avaya desk phone.
05/04/2021 09:27
https://www.jabra.co.nz/supportpages/jabra-pro-925/925-15-508-203/faq/73b24ef0-09d8-
4159-85be-93b2bc887a1a
Page 1 of 4

How to answer/end calls*:
Answer: While wearing the headset, lift the handset of the desk phone
and set it down next to the desk phone during a call.
End: Place the handset back on the dedicated handset area on the desk
phone.
*Ensure the Jabra base setting Open desk phone line when undocked is set
to “on”. This will ensure an active link between the headset and the base
when lifting the handset off the desk phone, at any given time. If you
undock the headset and discover that the link has become inactive, press
the Multifunction (answer/end) button on the headset or base (product
dependent) to reactivate the link between the base and headset.
Remote call control using the Jabra GN1000 remote handset lifter and
the Avaya handset port
Follow these steps to connect*:
1. Remove the Avaya handset cable from the handset port on the desk
phone.
2. Connect the Avaya handset cable to the handset port on the Jabra base.
3. Connect the Jabra phone cable supplied between the Jabra base line
port and the handset port of the Avaya desk phone.
05/04/2021 09:27
https://www.jabra.co.nz/supportpages/jabra-pro-925/925-15-508-203/faq/73b24ef0-09d8-
4159-85be-93b2bc887a1a
Page 2 of 4

4. Mount the Jabra GN1000 underneath the Avaya handset in accordance
with the Jabra GN1000 setup guide.
5. Connect* the Jabra GN1000 cable to the AUX port on the Jabra base.
How to answer/end calls*:
Answer: Undock the headset from the base. Alternatively, while wearing
the headset press the Multifunction (answer/end) button on the
headset or on the base (product dependent).
End: Dock the headset in the base. Alternatively, press the
Multifunction (answer/end) button on the headset or on the base
(product dependent).
*Ensure the Jabra base setting Electronic hook lifter shows Jabra GN1000
as the selected solution for remote call control. You can find more details
05/04/2021 09:27
https://www.jabra.co.nz/supportpages/jabra-pro-925/925-15-508-203/faq/73b24ef0-09d8-
4159-85be-93b2bc887a1a
Page 3 of 4

in the user manual for the specific Jabra headset. Go to Jabra Support to
search for and find the relevant user manual for your product.
05/04/2021 09:27
https://www.jabra.co.nz/supportpages/jabra-pro-925/925-15-508-203/faq/73b24ef0-09d8-
4159-85be-93b2bc887a1a
Page 4 of 4