Jabra ENHANCE PRO 10 User manual

ENHANCE PRO 10
Hearing technology for life’s new rhythm
User guide
Receiver-In-The-Ear hearing aids

Hearing aid information
Left hearing aid Right hearing aid
Serial number Serial number
Model number Model number
Battery type £Rechargeable
Dome/ earmold
type
Closed dome
£Small
£Medium
£Large
Open dome
£Small
£Medium
£Large
Power dome
£Small
£Medium
£Large
£Tulip dome £RIEearmold
Program Beep Description
1 One beep
2 Two beeps
3 Three beeps
4 Four beeps
2Hearing aid information

FDA warnings and cautions (USonly)
WARNING:People younger than 18 should go to a doctor before using this
People younger than 18 years old need specialized care, and using this without a medical evaluation may
worsen impairment or disability. A hearing aid user who is younger than 18 should have a recent medical
evaluation from a doctor, preferably an ear-nose-throat doctor (an ENT). Before using this, a doctor should
determine that the use of a hearing aid is appropriate.
WARNINGS to Hearing Aid Dispensers
You should advise a prospective hearing aid user to consult promptly with a doctor, preferably an ear
specialist such as an ENT, before dispensing a hearing aid if you determine through inquiry, actual
observation, or review of any other available information concerning the prospective user, that the
prospective user has any of the following conditions:
•Visible deformity of the ear, either congenital or traumatic
•Fluid, pus, or blood coming out of the ear within the previous 6 months
•Pain or discomfort in the ear
•History of excessive ear wax or suspicion that something is in the ear canal
•Dizziness, either recent or long-standing
•Sudden, quickly worsening, or fluctuating hearing loss within the previous 6 months
FDA warnings and cautions (USonly) 3

•Hearing loss or ringing (tinnitus) only in one ear or noticeable difference in hearing between ears
•Audiometric air-bone gap equal to or greater than 15 dB at 500 Hz, 1000 Hz, and 2000 Hz.
Outputs over 132 dB SPL:
You should exercise special care in selecting and fitting a hearing aid with a maximum output that exceeds
132 dB SPL because it may impair the remaining hearing of the hearing aid user.
Sound pressure level in the ears of children:
The developed sound pressure level in the ears of children can be substantially higher than in average
adults.It is recommended to perform an RECD measurement in order to ensure the correct target for the
fitted OSPL90.
CAUTION:
This is not hearing protection
You should remove this device if you experience overly loud sounds, whether short or long-lasting. If
you're in a loud place, you should use the right kind of hearing protection instead of wearing this device. In
general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.
The sound output should not be uncomfortable or painful
You should turn down the volume or remove the device if the sound output is uncomfortably loud or
painful. If you consistently need to turn the volume down, you may need to further adjust your device.
4FDA warnings and cautions (USonly)

You might need medical help if a piece gets stuck in your ear
If any part of your hearing aid, like the eartip (dome), gets stuck in your ear, and you can’t easily remove it
with your fingers, get medical help as soon as you can. You should not try to use tweezers or cotton swabs
because they can push the part further into your ear, injuring your eardrum or ear canal, possibly
seriously.
NOTE:
What you might expect when you start using your hearing aid
•A hearing aid can benefit many people with hearing loss. However, you should know it will not restore
normal hearing, and you may still have some difficulty hearing over noise. Further, a hearing aid will
not prevent or improve a medical condition that causes hearing loss.
•People who start using hearing aids sometimes need a few weeks to get used to them. Similarly, many
people find that training or counseling can help them get more out of their devices.
•If you have hearing loss in both ears, you might get more out of using hearing aids in both, especially in
situations that make you tired from listening – for example, noisy environments.
Tell FDA about injuries, malfunctions, or other adverse events
•To report a problem involving your hearing aid, you should submit information to FDA as soon as
possible after the problem. FDA calls them “adverse events”, and they might include: skin irritation in
your ear, injury from the device (like cuts or scratches, or burns from an overheated battery), pieces of
the device getting stuck in your ear, suddenly worsening hearing loss from using the device, etc.
Instructions for reporting are available at https://www.fda.gov/Safety/MedWatch, or call 1-800-FDA-
1088. You can also download a form to mail to FDA.
FDA warnings and cautions (USonly) 5

Hearing loss in people younger than 18
•People younger than 18 should see a doctor first, preferably an ear-nose-throat doctor (an ENT),
because they may have different needs than adults.
•The doctor will identify and treat medical conditions as appropriate.
•The doctor may refer the person to an audiologist for a separate test, a hearing aid evaluation.
•The hearing aid evaluation will help the audiologist select and fit the appropriate hearing aid.
A person who is younger than 18 years old with hearing loss should have a medical evaluation by a
doctor, preferably an ENT, before buying a hearing aid. The purpose of a medical evaluation is to identify
and treat medical conditions that may affect hearing but that a hearing aid won’t treat on its own.
Following the medical evaluation and if appropriate, the doctor will provide a written statement that the
hearing loss has been medically evaluated and the person is a candidate for a hearing aid. The doctor
may refer the person to an audiologist for a hearing aid evaluation, which is different from the medical
evaluation and is intended to identify the appropriate hearing aid.
The audiologist will conduct a hearing aid evaluation to assess the person’s ability to hear with and without
a hearing aid. This will enable the audiologist to select and fit a hearing aid for the person’s individual
needs. An audiologist can also provide evaluation and rehabilitation since, for people younger than 18,
hearing loss may cause problems in language development and educational and social growth. An
audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of hearing
loss in people younger than 18.
6FDA warnings and cautions (USonly)

Table of Contents
Hearing aid information 2
FDA warnings and cautions (USonly) 3
Introduction 9
Getting to know your hearing aid 12
Preparing your hearing aids for use 15
Placing your hearing aids in your ears 18
Removing your hearing aids from your ears 22
Using your hearing aids 24
Advanced options 29
Cleaning and caring for your hearing aids 36
Wireless accessories 47
Tinnitus Management 49
General warnings and cautions 58
Cyber security warnings 61
Troubleshooting 62
Regulatory information 64
Technical specifications 71
Additional information 77
FDA warnings and cautions (USonly) 7

8FDA warnings and cautions (USonly)

Introduction
Thank you for choosing our hearing aids. We recommend that you use your hearing aids every day.
NOTE: Read this booklet carefully BEFORE using your hearing aids.
Intended purpose
•The hearing aid is intended to compensate for hearing impairment by amplifying and transmitting sound to the
ear.
User profile
•The hearing aid is intended to be used by adults and children 12 years of age or older.
•The hearing aid is intended to be used by lay persons.
•The hearing aid is intended to be fitted by qualified hearing care professionals.
Therapeutic indications
Sensorineural, conductive, or mixed hearing loss.
Contraindications
A hearing care professional should advise a prospective hearing aid user to consult promptly with a licensed
physician (preferably an ear specialist) before dispensing a hearing aid, if the hearing aid dispenser determines
through inquiry, actual observation, or review of any other available information concerning the prospective user,
that the prospective user has any of the following conditions:
•Visible congenital or traumatic deformity of the ear.
Introduction 9

•History of active drainage from the ear within the previous 90 days.
•History of sudden or rapidly progressive hearing loss within the previous 90 days.
•Acute or chronic dizziness.
•Unilateral hearing loss of sudden or recent onset within the previous 90 days.
•Audiometric air-bone gap equal to or greater than 15dB at 500Hertz (Hz), 1000Hz, and 2000Hz.
•Visible evidence of significant cerumen accumulation or a foreign body in the ear canal.
•Pain or discomfort in the ear.
Side effects
If you experience side effects, contact your hearing care professional. Possible side effects from wearing a
hearing aid may be:
•Dizziness
•Tinnitus
•Perceived worsening of hearing loss
•Nausea
•Skin reaction
•Ear wax accumulation
10 Introduction

Symbols
WARNING: Points out a situation that
could lead to serious injuries.
Legal manufacturer.
CAUTION: Indicates a situation that
could lead to minor and moderate
injuries.
MD
Medical Device.
NOTE: Advice and tips on how to handle
your hearing aid better.
Date of manufacture.
Follow instructions for use.
UDI
Unique Device Identification.
Equipment includes an RF transmitter. Complies with IMDA requirements.
Product is a Type B applied part. Complies with ACMA requirements.
By prescription only (US).
Do not dispose of your hearing aids and batteries with ordinary household garbage. Your hearing
aids and batteries should be disposed of at sites intended for electronic waste or returned to your
hearing care professional for safe disposal.
Please ask your local hearing care professional about the disposal of your hearing aid.
NOTE: There may be specific regulations in your country.
Introduction 11

Getting to know your hearing aid
Microphones
LED
Push button
Receiver
Dome*
Receiver wire
Left (blue) /
right (red)
color coding
Model and
serial number
*Open dome is shown. Your own may look different.
12 Getting to know your hearing aid

Domes and earmolds
Tulip dome Closed dome Open dome Power dome Custom earmold
Domes are all light grey.
Receivers
Left / right
colour coding
Your receiver may have a microphone as shown here. Your hearing aids are color-coded.
Left=blue.Right=red.
Getting to know your hearing aid 13

Sport lock
Sport lock
Dome
The sport lock helps keep your hearing aids in
place when you are physically active.
14 Getting to know your hearing aid

Preparing your hearing aids for use
Battery warnings
WARNING:
•Rechargeable hearing aids are supported by a non-removable rechargeable lithium-ion battery cell.
Exposure or ingestion can be seriously harmful.
•Never put your rechargeable hearing aid in your mouth.
•Keep your rechargeable hearing aid away from pets, children, and people with cognitive, intellectual,
or mental health challenges.
•Never swallow lithium-ion batteries nor place them inside any part of the body, as this may lead to fatal
injuries in two hours or less. If a lithium-ion battery is swallowed or placed inside any part of the body,
or if a rechargeable hearing aid is swallowed, seek immediate medical attention.
•If the outer casing of your rechargeable hearing aid is broken, the rechargeable batteries inside may
leak. In this case, do not attempt to use the hearing aid - contact your hearing care professional.
•Battery leakage can cause chemical burns. If you get exposed to battery leakage material, rinse
immediately with warm water. If you get chemical burns, redness, or skin irritation from battery
leakage, seek medical attention.
•Batteries are harmful for the environment. Therefore, never try to burn them. Dispose of your used
rechargeable hearing aids according to your country’s regulations or return them to your hearing care
professional.
Preparing your hearing aids for use 15

•For safety reasons, use only the charger provided with your hearing aid.
•When traveling, consult your airline about any rules for transportation of your hearing aid and charger.
Charging your hearing aids
We recommend that you fully charge your hearing aids before using them. This is just a precaution to make sure
that you don't run out of power unexpectedly. To learn how to charge your hearing aids, please consult the user
guide for your hearing aid charger.
Low battery alert
When the batteries are low on power, the volume in your hearing aids will momentarily reduce and a melody will
play every 15minutes until there is no more power - then your hearing aids will turn off.
Low battery alert when paired with wireless accessories
NOTE:
Your batteries will run out faster when you use wireless functions like streaming from your smart device or
from your TV with our TV streamer. As the battery power declines, the wireless functions stop working. A
short melody will play every five minutes to let you know that the battery power is low. The table below
shows the functionality with different battery charge levels.
16 Preparing your hearing aids for use

Battery level Signal Hearing aid Remote control Streaming
Fully charged P P P
Low
4 even tones
P P x
Depleted
3 even tones and
1 longer tone
Px x
These will work again when you charge the hearing aid.
You can check the battery status by placing the hearing aid in the hearing aid charger. (Premium charger only).
You can also check the battery status in the Jabra Enhance Pro app.
Preparing your hearing aids for use 17

Placing your hearing aids in your ears
How to tell left from right
Left hearing aid (blue marking
on the receiver)
Right hearing aid (red marking
on the receiver)
CAUTION: If you have two hearing aids, they may each be programmed differently. Do not swap them as
this could damage your hearing.
Your hearing aids are color-coded. Left=blue.Right=red.
If your hearing aids are not color coded, ask your hearing care professional to add color coding.
18 Placing your hearing aids in your ears

Inserting the receiver dome into your ear
If your hearing aids have domes, follow these instructions:
1. Hang the hearing aid over the
top of your ear.
2. Hold the receiver wire where it
bends and gently place/push
the receiver dome into your ear
canal.
3. Push the dome far enough into
your ear canal so that the wire
rests against your head. You
can check in a mirror.
NOTE:
•To avoid whistling, ensure that the wire and dome fit correctly into your ear. If you continue to
experience whistling, check the troubleshooting guide for other possible reasons and solutions.
Placing your hearing aids in your ears 19

Sport lock
If you are very active, your hearing aids may move from the correct position. To avoid this situation, your hearing
care professional can attach and adjust a sport lock to the receiver.
To insert a hearing aid with a sport lock:
1. Insert the hearing aid as usual
2. Tuck the sport lock into the bottom of the concha
(the part of your ear just outside the ear canal).
NOTE: Sports locks may become stiff, brittle, or discolored over time. Contact your hearing care
professional for a replacement. Your hearing care professional will help you replace it.
20 Placing your hearing aids in your ears