Jabra ENHANCE SELECT 100 Rx User manual

ENHANCE SELECT 100 Rx
Life is richer when you can hear it.™
User guide
Receiver-In-Ear hearing aids

Hearing aid information
Left hearing aid Right hearing aid
Serial number Serial number
Model number Model number
Battery type £Rechargeable
Dome/ earmold
type
Closed dome
£Small
£Medium
£Large
Open dome
£Small
£Medium
£Large
Power dome
£Small
£Medium
£Large
£Tulip dome £RIEearmold
Program Beep Description
1 One beep
2 Two beeps
3 Three beeps
4 Four beeps
2

FDA warnings and cautions (USonly)
WARNING:People younger than 18 should go to a doctor before using this
People younger than 18 years old need specialized care, and using this without a medical evaluation may
worsen impairment or disability. A hearing aid user who is younger than 18 should have a recent medical
evaluation from a doctor, preferably an ear-nose-throat doctor (an ENT). Before using this, a doctor should
determine that the use of a hearing aid is appropriate.
WARNINGS to Hearing Aid Dispensers
You should advise a prospective hearing aid user to consult promptly with a doctor, preferably an ear
specialist such as an ENT, before dispensing a hearing aid if you determine through inquiry, actual
observation, or review of any other available information concerning the prospective user, that the
prospective user has any of the following conditions:
•Visible deformity of the ear, either congenital or traumatic
•Fluid, pus, or blood coming out of the ear within the previous 6 months
•Pain or discomfort in the ear
•History of excessive ear wax or suspicion that something is in the ear canal
•Dizziness, either recent or long-standing
•Sudden, quickly worsening, or fluctuating hearing loss within the previous 6 months
FDA warnings and cautions (USonly) 3

•Hearing loss or ringing (tinnitus) only in one ear or noticeable difference in hearing between ears
•Audiometric air-bone gap equal to or greater than 15 dB at 500 Hz, 1000 Hz, and 2000 Hz.
Outputs over 132 dB SPL:
You should exercise special care in selecting and fitting a hearing aid with a maximum output that exceeds
132 dB SPL because it may impair the remaining hearing of the hearing aid user.
Sound pressure level in the ears of children:
The developed sound pressure level in the ears of children can be substantially higher than in average
adults.It is recommended to perform an RECD measurement in order to ensure the correct target for the
fitted OSPL90.
CAUTION:
This is not hearing protection
You should remove this device if you experience overly loud sounds, whether short or long-lasting. If
you're in a loud place, you should use the right kind of hearing protection instead of wearing this device. In
general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.
The sound output should not be uncomfortable or painful
You should turn down the volume or remove the device if the sound output is uncomfortably loud or
painful. If you consistently need to turn the volume down, you may need to further adjust your device.
4FDA warnings and cautions (USonly)

You might need medical help if a piece gets stuck in your ear
If any part of your hearing aid, like the eartip (dome), gets stuck in your ear, and you can’t easily remove it
with your fingers, get medical help as soon as you can. You should not try to use tweezers or cotton swabs
because they can push the part further into your ear, injuring your eardrum or ear canal, possibly
seriously.
NOTE:
What you might expect when you start using your hearing aid
•A hearing aid can benefit many people with hearing loss. However, you should know it will not restore
normal hearing, and you may still have some difficulty hearing over noise. Further, a hearing aid will
not prevent or improve a medical condition that causes hearing loss.
•People who start using hearing aids sometimes need a few weeks to get used to them. Similarly, many
people find that training or counseling can help them get more out of their devices.
•If you have hearing loss in both ears, you might get more out of using hearing aids in both, especially in
situations that make you tired from listening – for example, noisy environments.
Tell FDA about injuries, malfunctions, or other adverse events
•To report a problem involving your hearing aid, you should submit information to FDA as soon as
possible after the problem. FDA calls them “adverse events”, and they might include: skin irritation in
your ear, injury from the device (like cuts or scratches, or burns from an overheated battery), pieces of
the device getting stuck in your ear, suddenly worsening hearing loss from using the device, etc.
Instructions for reporting are available at https://www.fda.gov/Safety/MedWatch, or call 1-800-FDA-
1088. You can also download a form to mail to FDA.
FDA warnings and cautions (USonly) 5

Hearing loss in people younger than 18
•People younger than 18 should see a doctor first, preferably an ear-nose-throat doctor (an ENT),
because they may have different needs than adults.
•The doctor will identify and treat medical conditions as appropriate.
•The doctor may refer the person to an audiologist for a separate test, a hearing aid evaluation.
•The hearing aid evaluation will help the audiologist select and fit the appropriate hearing aid.
A person who is younger than 18 years old with hearing loss should have a medical evaluation by a
doctor, preferably an ENT, before buying a hearing aid. The purpose of a medical evaluation is to identify
and treat medical conditions that may affect hearing but that a hearing aid won’t treat on its own.
Following the medical evaluation and if appropriate, the doctor will provide a written statement that the
hearing loss has been medically evaluated and the person is a candidate for a hearing aid. The doctor
may refer the person to an audiologist for a hearing aid evaluation, which is different from the medical
evaluation and is intended to identify the appropriate hearing aid.
The audiologist will conduct a hearing aid evaluation to assess the person’s ability to hear with and without
a hearing aid. This will enable the audiologist to select and fit a hearing aid for the person’s individual
needs. An audiologist can also provide evaluation and rehabilitation since, for people younger than 18,
hearing loss may cause problems in language development and educational and social growth. An
audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of hearing
loss in people younger than 18.
6FDA warnings and cautions (USonly)

Table of Contents
FDA warnings and cautions (USonly) 3
Introduction 8
Your hearing aid 9
Preparing your hearing aids for use 11
Placing your hearing aids in your ears 14
Removing your hearing aids from your ears 18
Using your hearing aids 20
Using a telephone 23
Advanced options 28
Wireless accessories 32
Cleaning and caring for your hearing aids 33
General warnings and precautions 42
Troubleshooting 45
Regulatory information 49
Technical specifications 56
Additional information 64
FDA warnings and cautions (USonly) 7

Introduction
Thank you for choosing our hearing aids. We recommend that you use your hearing aids every day. This way you
will fully benefit from them.
NOTE: Read this booklet carefully before you start using your hearing aids.
Intended use
Generic air-conduction hearing aids are wearable sound-amplifying devices intended to compensate for
impaired hearing. The fundamental operating principle of hearing aids is to receive, amplify, and transfer sound
to the eardrum of a hearing impaired person.
For devices including a dome
The dome is intended to be connected to a receiver tube on the hearing aid. The dome is intended to ensure that
the sound outlet of the hearing aid is placed in the ear canal.
This accessory is intended to be used by the same age group as the hearing aid. The accessory is intended to be
used by lay persons.
8Introduction

Your hearing aid
1. Receiver wire
2. Receiver
3. Dome (an open dome is shown)
4. Push button
5. LED (green light)
6. Microphone inlets
7. Left/right indicator
8. Serial number and model
1
2
3
4
5
6
6
6
7
8
Your hearing aid 9

Domes and earmolds
Tulip dome Closed dome Open dome Power dome Custom earmold
The closed, open, and power domes are available in different sizes. Tulip domes are one size.
Domes are all light gray.
NOTE: Only use domes supplied by the manufacturer.
10 Your hearing aid

Preparing your hearing aids for use
Charging the hearing aids
NOTE: We recommend that you charge your hearing aids fully before using them.
WARNING: Refer to the user guide for your hearing aid charger for a full instruction on how to use it.
Battery warnings
•Do not attempt to open the product or replace the battery. This will terminate the warranty.
•Rechargeable hearing aids are supported by a non-removable rechargeable lithium-ion battery cell.
Exposure or ingestion can be seriously harmful.
•Never put your rechargeable hearing aid in your mouth.
•Keep your rechargeable hearing aid away from pets, children, and people with cognitive, intellectual, or
mental health challenges.
•Never swallow lithium-ion batteries nor place them inside any part of the body, as this may lead to fatal
injuries in two hours or less. If a lithium-ion battery is swallowed or placed inside any part of the body, or if a
rechargeable hearing aid is swallowed, seek immediate medical attention.
•If the outer casing of your rechargeable hearing aid is broken, the rechargeable batteries inside may leak. In
this case, do not attempt to use the hearing aid - contact your hearing care professional.
Preparing your hearing aids for use 11

•Battery leakage can cause chemical burns. If you get exposed to battery leakage material, rinse immediately
with warm water. If you get chemical burns, redness, or skin irritation from battery leakage, seek medical
attention.
•Batteries are harmful for the environment. Therefore, never try to burn them. Dispose of your used batteries
according to your country’s regulations or return them to your hearing care professional.
•When traveling, consult your airline about any rules for transportation of your hearing aid and charger.
NOTE:
•For safety reasons, use only the charger supplied with your hearing aids.
•Use of other chargers may invalidate any approval or warranty.
•To save battery power, turn off your hearing aids when they are not in use.
Low battery alert
When the batteries are low on power, the volume in your hearing aids will momentarily reduce and a melody will
play every 15minutes until there is no more power - then your hearing aids will turn off.
12 Preparing your hearing aids for use

Low battery alert when paired with wireless accessories (optional)
NOTE:
•Your batteries will run out faster when you use wireless functions like streaming from your mobile
device or from your TV with our TV streamer. As the battery power declines, the wireless functions
stop working. A short melody will play every five minutes to let you know that the battery power is low.
The table below shows the functionality with different battery charge levels.
Battery level Signal Hearing aid Remote control Streaming
Fully charged P P P
Low
4 even tones
P P x
Depleted
3 even tones and
1 longer tone
Px x
You can check the battery status by placing the hearing aid in the hearing aid charger. (Premium charger only).
You can also check the battery status in the Smartphone app.
Preparing your hearing aids for use 13

Placing your hearing aids in your ears
How to tell left from right
If you have two hearing aids, they may be programmed differently. One for your left ear, the other for your right.
Do not swap them. Please pay attention to this when cleaning, storing, and inserting the hearing aids.
Left hearing aid Right hearing aid
You might want to ask your hearing care professional to mark your hearing aids with a colored Left and Right
indication: Left is blue and Right is red.
14 Placing your hearing aids in your ears

Inserting the receiver dome into your ear
If your hearing aids have domes, follow these instructions:
1. Hang the hearing aid over the
top of your ear.
2. Hold the receiver wire where it
bends and gently place/push
the receiver dome into your ear
canal.
3. Push the dome far enough into
your ear canal so that the wire
rests against your head. You
can check in a mirror.
Placing your hearing aids in your ears 15

NOTE:
•If your hearing care professional has provided you with a sport lock next to the dome, ensure you place
the sport lock into the indentation above your earlobe.
•To avoid whistling, ensure that the wire and dome fit correctly into your ear. If you continue to
experience whistling, check the troubleshooting guide for other possible reasons and solutions.
CAUTION: Never attempt to modify the shape of the receiver wire yourself.
Sport lock
If you lead an active life, your hearing aids may come loose. To avoid this
situation, your hearing care professional can attach and adjust a sports lock
to the receiver.
To insert a hearing aid with a sports lock:
1. Insert the hearing aid as usual
2. Tuck the sports lock into the bottom part of the indentation above your earlobe.
NOTE: Sport locks may become stiff, brittle, or discolored over time. Contact your hearing care
professional for a replacement.
16 Placing your hearing aids in your ears

Inserting earmolds into your ears
If your hearing aids have earmolds, follow these instructions:
1. Hold the earmold between
your thumb and index finger
and position the sound outlet
into your ear canal.
2. Slide the earmold into your ear with a
gentle, twisting movement. Move the
earmold up and down and press
gently. Opening and closing your
mouth may be helpful.
3. Place the hearing aid behind
your ear and ensure it is secure.
When properly inserted, your
hearing aids should fit snugly
and comfortably.
NOTE: When inserting an earmold, it may help to pull your ear up and back with the opposite hand.
CAUTION: Never attempt to modify the shape of the hearing aids, earmolds, domes, or receiver wires
yourself.
Placing your hearing aids in your ears 17

Removing your hearing aids from your ears
Removing receiver domes from your ears
If your hearing aids have domes, follow these instructions:
1. Lift the hearing aid off your ear. 2. Hold the receiver wire with your thumb and
forefinger where it bends and pull the dome out of
your ear canal.
18 Removing your hearing aids from your ears

Removing earmolds from your ears
If your hearing aids have earmolds, follow these instructions:
1. Lift the hearing aid from behind your
ear. Let it hang beside your ear
momentarily.
2. Using your thumb and index finger, gently pull the earmold (not
the hearing aid or the wire) loose from your ear. If your earmold
has a removal cord, pull it gently to assist. The removal cord is
a separate line that is additionally attached to the earmold if
requested. Remove the earmold completely by twisting it
gently.
Removing your hearing aids from your ears 19

Using your hearing aids
Turning your hearing aids on and off
1. To turn on: Press and hold the button for 5seconds
2. To turn off: Press and hold the button for 5seconds
These are described elsewhere in this manual.
When the hearing aid turns on, the green LEDlights up. When the hearing aid turns off, the green LED flashes
3times.
Your hearing aids also turn off automatically when you place them in the charger (while it is active), and they turn
on automatically when you remove them from the charger.
Your hearing aids always start in program1 at the pre-set volume.
Smart Start
Smart Start delays the time before your hearing aid turns on after you remove the hearing aid from the charger.
With this function activated, you will hear a beep for each second of the delay period (either 5 or 10 seconds).
NOTE: If you do not want to use this function, ask your hearing care professional to deactivate it.
The push button
The button gives access to the features that your hearing care professional and you decide to apply to your
hearing aids. By default, the button allows you to use up to four different listening programs, and three wireless
20 Using your hearing aids