Jabra ENHANCE SELECT 100 User manual

ENHANCE SELECT 100
Life is richer when you can hear it.™
User guide
Receiver-In-Ear hearing aids

FDA warnings and cautions
WARNING:If you are younger than 18, do not use this
You should go to a doctor, preferably an ear-nose-throat doctor (an ENT), because your condition needs
specialized care. Over-the-counter (OTC) hearing aids are only for users who are age 18 or older.
This OTC hearing aid is for users who are 18 and older. People who are younger than 18 with hearing loss
should see a doctor, preferably an ENT, because they may need medical testing and management. Hearing
loss can affect speech and learning, so professional fitting and continuing care are also important.
WARNING:
When to See a Doctor
If you have any of the problems listed below, please see a doctor, preferably an ear-nose-throat doctor
(an ENT).
•Your ear has a birth defect or an unusual shape. Your ear was injured or deformed in an accident.
•You saw blood, pus, or fluid coming out of your ear in the past 6 months
•Your ear feels painful or uncomfortable
•You have a lot of ear wax, or you think something could be in your ear
•You get really dizzy or have a feeling of spinning or swaying (called vertigo)
•Your hearing changed suddenly in the past 6 months
•Your hearing changes: it gets worse then gets better again
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•You have worse hearing in one ear
•You hear ringing or buzzing in only one ear.
This hearing aid should not cause pain when inserting it
Remove this device from your ear if it causes pain or discomfort when you insert or place it. To try again,
make sure to follow the instructions. If you feel pain or discomfort again, contact the manufacturer. If
your pain or discomfort doesn't go away, contact your hearing healthcare professional. You can also
report this to FDA as an adverse event according to the instructions that appear later.
CAUTION:
This is not hearing protection
You should remove this device if you experience overly loud sounds, whether short or long-lasting. If
you're in a loud place, you should use the right kind of hearing protection instead of wearing this device.
In general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.
The sound output should not be uncomfortable or painful
You should turn down the volume or remove the device if the sound output is uncomfortably loud or
painful. If you consistently need to turn the volume down, you may need to further adjust your device.
You might need medical help if a piece gets stuck in your ear
If any part of your hearing aid, like the eartip (dome), gets stuck in your ear, and you can’t easily remove
it with your fingers, get medical help as soon as you can. You should not try to use tweezers or cotton
swabs because they can push the part further into your ear, injuring your eardrum or ear canal, possibly
seriously.
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NOTE:
If you remain concerned, consult a professional
•If you try this device and continue to struggle with or remain concerned about your hearing, you
should consult with a hearing healthcare professional.
What you might expect when you start using your hearing aid
•A hearing aid can benefit many people with hearing loss. However, you should know it will not
restore normal hearing, and you may still have some difficulty hearing over noise. Further, a hearing
aid will not prevent or improve a medical condition that causes hearing loss.
•People who start using hearing aids sometimes need a few weeks to get used to them. Similarly,
many people find that training or counseling can help them get more out of their devices.
•If you have hearing loss in both ears, you might get more out of using hearing aids in both, especially
in situations that make you tired from listening – for example, noisy environments.
Tell FDA about injuries, malfunctions, or other adverse events
•To report a problem involving your hearing aid, you should submit information to FDA as soon as
possible after the problem. FDA calls them “adverse events”, and they might include: skin irritation in
your ear, injury from the device (like cuts or scratches, or burns from an overheated battery), pieces
of the device getting stuck in your ear, suddenly worsening hearing loss from using the device, etc.
Instructions for reporting are available at https://www.fda.gov/Safety/MedWatch, or call 1-800-FDA-
1088. You can also download a form to mail to FDA.
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Table of Contents
FDA warnings and cautions 2
Introduction 7
Your hearing aid 10
Preparing your hearing aids for use 13
Placing your hearing aids in your ears 16
Removing your hearing aids from your ears 19
Using your hearing aids 20
Using a telephone 23
Advanced options 24
Wireless accessories 27
Cleaning and caring for your hearing aids 28
General warnings and cautions 42
Cyber security warnings 44
Troubleshooting 45
Regulatory information 49
Technical specifications 54
Additional information 55
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6

Introduction
Thank you for choosing Jabra Enhance hearing aids. We recommend that you use your hearing aids every
day.
NOTE:
•Read this booklet carefully BEFORE using your hearing aids.
•Visit jabraenhance.com/start to learn how to wear your hearing aids, pair them to your mobile device
and download the Jabra Enhance Select app.
Intended use
The hearing aid is intended to amplify sound for individuals 18 years of age or older with perceived mild to
moderate hearing impairment. The device is intended for direct-to-consumer sale and use without the
assistance of a hearing care professional.
User profile
The hearing aid is intended to be used by adults 18 years of age or older.
The hearing aid is intended to be used by lay persons.
Therapeutic indications
Perceived mild to moderate hearing impairment.
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Clinical data
The devices have been evaluated clinically through equivalence, and the devices have been compared to
equivalent devices and similar devices on the market with similar intended purpose, e.g., to compensate for
hearing impairment by amplifying and transmitting sound to the ear.
Based on technical and clinical data presented for the device in question, the equivalent predecessor and
generally similar devices, it is concluded to support the clinical performance expressed in user needs and
claims.
The clinical data leaves no questions open regarding clinical performance and is for this reason deemed
sufficient.
What is in the box?
The following items are included in the package:
•A set of 2 hearing aids
•A charging case with wall charger and cable
•A user guide for the charger
•Extra domes. See "Changing your hearing aid domes", page 31
•A cleaning cloth and brush. See "Cleaning tools", page 29
•A wax guard kit. See "Changing the wax filter", page 35
•An ear measuring tool for receiver wires. See "Replacing the receivers", page 38
•A tool for receiver wire replacement. See "Replacing the receivers", page 38
•A kit of cards to get you started
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•An App (Getting Started) Guide with instructions for downloading and connecting to the Jabra Enhance
Select app
•This user guide.
If anything is missing, please contact customer support at Jabra Enhance. See the back page for contact
information.
Symbols
WARNING: Points out a situation that
could lead to serious injuries.
Legal manufacturer.
CAUTION: Indicates a situation that could
lead to minor and moderate injuries.
NOTE: Advice and tips on how to handle
your hearing aid better.
Date of manufacture.
Follow instructions for use.
UDI
Unique Device Identification.
Equipment includes an RF transmitter.
Do not dispose of your hearing aids and batteries with ordinary household garbage. Your hearing
aids and batteries should be disposed of at sites intended for electronic waste.
NOTE: There may be specific regulations in your country.
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Your hearing aid
1. Receiver wire
2. Receiver
3. Dome (an open dome is shown)
4. Push button
5. LED (green light)
6. Microphone inlets
7. Left/right indicator
8. Serial number and model
1
2
3
4
5
6
6
6
7
8
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Replacement parts and optional extras
Contact Jabra Enhance for further information and ordering. See the back page for contact information.
Domes
Tulip dome Closed dome Open dome
Tulip domes are one size. Closed and open domes are available in different sizes.
Domes are all light gray.
NOTE: Only use domes supplied by Jabra Enhance.
See "Changing your hearing aid domes", page 31 for instruction on how to change the domes.
Receiver
The receiver consists of a connector for attachment to the hearing aid,
a wire, the receiver itself, a replaceable dome, and a replaceable wax
filter.
Your receivers are color-coded.
Left=blue.Right=red.
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Sport lock (optional)
The sport lock helps keep your hearing aids in place when you are
physically active.
See "Mounting a sport lock on the receiver", page 41 for instruction
on how to mount the sport lock on the receiver.
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Preparing your hearing aids for use
Charging the hearing aids
NOTE: We recommend that you charge your hearing aids fully before using them.
WARNING: Refer to the user guide for your hearing aid charger for a full instruction on how to use it.
Battery warnings
•Do not attempt to open the product or replace the battery. This will terminate the warranty.
•Rechargeable hearing aids are supported by a non-removable rechargeable lithium-ion battery cell.
Exposure or ingestion can be seriously harmful.
•Never put your rechargeable hearing aid in your mouth.
•Keep your rechargeable hearing aid away from pets, children, and people with cognitive, intellectual, or
mental health challenges.
•Never swallow lithium-ion batteries nor place them inside any part of the body, as this may lead to fatal
injuries in two hours or less. If a lithium-ion battery is swallowed or placed inside any part of the body, or if a
rechargeable hearing aid is swallowed, seek immediate medical attention.
•If the outer casing of your rechargeable hearing aid is broken, the rechargeable batteries inside may leak. In
this case, do not attempt to use the hearing aid - contact Jabra Enhance. See the back page for contact
information.
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•Battery leakage can cause chemical burns. If you get exposed to battery leakage material, rinse
immediately with warm water. If you get chemical burns, redness, or skin irritation from battery leakage,
seek medical attention.
•Batteries are harmful for the environment. Therefore, never try to burn them. Dispose of your used batteries
according to your country’s regulations or return them to your hearing care professional.
•When traveling, consult your airline about any rules for transportation of your hearing aid and charger.
NOTE:
•For safety reasons, use only the charger supplied with your hearing aids.
•Use of other chargers may invalidate any approval or warranty.
•To save battery power, turn off your hearing aids when they are not in use.
Low battery alert
When the batteries are low on power, the volume in your hearing aids will momentarily reduce and a melody
will play every 15minutes until there is no more power - then your hearing aids will turn off.
Low battery alert when paired with wireless accessories (optional)
NOTE:
•Your batteries will run out faster when you use wireless functions like streaming from your mobile
device or from your TV with our TV streamer. As the battery power declines, the wireless functions
stop working. A short melody will play every five minutes to let you know that the battery power is
low. The table below shows the functionality with different battery charge levels.
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Battery level Signal Hearing aid Remote control Streaming
Fully charged P P P
Low
4 even tones
P P x
Depleted
3 even tones and
1 longer tone
Px x
You can check the battery status by placing the hearing aid in the hearing aid charger. You can also check the
battery status in the Jabra Enhance Select app.
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Placing your hearing aids in your ears
How to tell left from right
If you have two hearing aids, they may be programmed differently. One for your left ear, the other for your right.
Do not swap them. Please pay attention to this when cleaning, storing, and inserting the hearing aids.
Left hearing aid Right hearing aid
When you place your left and right hearing aid side by side (as shown), the receivers should turn inwards. Then
the hearing aids are in the correct side for insertion.
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Inserting the receiver dome into your ear
1. Hang the hearing aid over the
top of your ear.
2. Hold the receiver wire where it
bends and gently place/push
the receiver dome into your ear
canal.
3. Push the dome far enough into
your ear canal so that the wire
rests against your head. You
can check in a mirror.
NOTE:
•To avoid whistling, ensure that the wire and dome fit correctly into your ear. If you continue to
experience whistling, check the troubleshooting guide for other possible reasons and solutions.
•If you are still unable to receive an appropriate fit, contact Jabra Enhance. See the back page for
contact information.
CAUTION: Never attempt to modify the shape of the receiver wire yourself.
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Sport lock
If you have ordered sport locks with your hearing aids
and mounted them as instructed on page 41, insert
them as follows:
To insert a hearing aid with a sport lock:
1. Insert the hearing aid as usual
2. Tuck the sport lock into the bottom of the concha
(the part of your ear just outside the ear canal).
NOTE: Sport locks may become stiff, brittle, or discolored over time and need replacement. Contact
Jabra Enhance for further information and ordering. See the back page for contact information.
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Removing your hearing aids from your ears
1. Lift the hearing aid off your ear. 2. Hold the receiver wire with your thumb and
forefinger where it bends and pull the dome out of
your ear canal.
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Using your hearing aids
Turning your hearing aids on and off
1. To turn on: Press and hold the button for 5seconds
2. To turn off: Press and hold the button for 5seconds
Pressing the button for different lengths of time enables other functions such as flight mode and streaming. See
"Using the push button", page 21
When the hearing aid turns on, the green LEDlights up. When the hearing aid turns off, the green LED flashes
3times.
Your hearing aids also turn off automatically when you place them in the charger (while it is active), and they
turn on automatically when you remove them from the charger (while it is active).
Your hearing aids always start in program1 at the pre-set volume.
Smart Start
Smart Start delays the time before your hearing aid turns on after you remove the hearing aid from the charger.
With this function activated, you will hear a beep for each second of the delay period (either 5 or 10 seconds).
Listening programs
The hearing aids are programmed for the following programs that can help you in specific situations.
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