Jabra ENHANCE SELECT 300 User manual

ENHANCE SELECT 300
Life is richer when you can hear it.™
User guide
Receiver-In-Ear hearing aids, Rechargeable

FDA warnings and cautions
WARNING:If you are younger than 18, do not use this
You should go to a doctor, preferably an ear-nose-throat doctor (an ENT), because your condition needs
specialized care. Over-the-counter (OTC) hearing aids are only for users who are age 18 or older.
This OTC hearing aid is for users who are 18 and older. People who are younger than 18 with hearing loss should
see a doctor, preferably an ENT, because they may need medical testing and management. Hearing loss can
affect speech and learning, so professional fitting and continuing care are also important.
WARNING:
When to See a Doctor
If you have any of the problems listed below, please see a doctor, preferably an ear-nose-throat doctor (an
ENT).
•Your ear has a birth defect or an unusual shape. Your ear was injured or deformed in an accident.
•You saw blood, pus, or fluid coming out of your ear in the past 6 months
•Your ear feels painful or uncomfortable
•You have a lot of ear wax, or you think something could be in your ear
•You get really dizzy or have a feeling of spinning or swaying (called vertigo)
•Your hearing changed suddenly in the past 6 months
•Your hearing changes: it gets worse then gets better again
2FDA warnings and cautions

•You have worse hearing in one ear
•You hear ringing or buzzing in only one ear.
This hearing aid should not cause pain when inserting it
Remove this device from your ear if it causes pain or discomfort when you insert or place it. To try again,
make sure to follow the instructions. If you feel pain or discomfort again, contact the manufacturer. If your
pain or discomfort doesn't go away, contact your hearing healthcare professional. You can also report this
to FDA as an adverse event according to the instructions that appear later.
CAUTION:
This is not hearing protection
You should remove this device if you experience overly loud sounds, whether short or long-lasting. If
you're in a loud place, you should use the right kind of hearing protection instead of wearing this device. In
general, if you would use ear plugs in a loud place, you should remove this device and use ear plugs.
The sound output should not be uncomfortable or painful
You should turn down the volume or remove the device if the sound output is uncomfortably loud or
painful. If you consistently need to turn the volume down, you may need to further adjust your device.
FDA warnings and cautions 3

You might need medical help if a piece gets stuck in your ear
If any part of your hearing aid, like the eartip (dome), gets stuck in your ear, and you can’t easily remove it
with your fingers, get medical help as soon as you can. You should not try to use tweezers or cotton swabs
because they can push the part further into your ear, injuring your eardrum or ear canal, possibly
seriously.
NOTE:
If you remain concerned, consult a professional
•If you try this device and continue to struggle with or remain concerned about your hearing, you should
consult with a hearing healthcare professional.
What you might expect when you start using your hearing aid
•A hearing aid can benefit many people with hearing loss. However, you should know it will not restore
normal hearing, and you may still have some difficulty hearing over noise. Further, a hearing aid will
not prevent or improve a medical condition that causes hearing loss.
•People who start using hearing aids sometimes need a few weeks to get used to them. Similarly, many
people find that training or counseling can help them get more out of their devices.
•If you have hearing loss in both ears, you might get more out of using hearing aids in both, especially in
situations that make you tired from listening – for example, noisy environments.
4FDA warnings and cautions

Tell FDA about injuries, malfunctions, or other adverse events
•To report a problem involving your hearing aid, you should submit information to FDA as soon as
possible after the problem. FDA calls them “adverse events”, and they might include: skin irritation in
your ear, injury from the device (like cuts or scratches, or burns from an overheated battery), pieces of
the device getting stuck in your ear, suddenly worsening hearing loss from using the device, etc.
Instructions for reporting are available at https://www.fda.gov/Safety/MedWatch, or call 1-800-FDA-
1088. You can also download a form to mail to FDA.
FDA warnings and cautions 5

Table of Contents
FDA warnings and cautions 2
Introduction 8
What is in the box? 10
Getting to know your hearing aid 11
Preparing your hearing aids for use 14
Placing your hearing aids in your ears 17
Removing your hearing aids from your ears 21
Using your hearing aids 22
Advanced options 26
Wireless accessories 30
Cleaning and caring for your hearing aids 31
General warnings and cautions 46
Cyber security 48
Troubleshooting 49
Regulatory information 52
Technical specifications 58
Additional information 59
7

Introduction
Thank you for choosing Jabra Enhance hearing aids. We recommend that you use your hearing aids every day.
NOTE:
•Read this booklet carefully BEFORE using your hearing aids.
•Visit jabraenhance.com/start to learn how to wear your hearing aids, pair them to your mobile device
and download the Jabra Enhance Select app.
Intended use
The hearing aid is intended to amplify sound for individuals 18 years of age or older with perceived mild to
moderate hearing impairment. The device is intended for direct-to-consumer sale and use without the assistance
of a hearing care professional.
User profile
The hearing aid is intended to be used by adults 18 years of age or older.
The hearing aid is intended to be used by lay persons.
Therapeutic indications
Perceived mild to moderate hearing impairment.
8Introduction

Symbols
WARNING: Points out a situation
that could lead to serious injuries.
Legal manufacturer.
CAUTION: Indicates a situation
that could lead to minor and
moderate injuries.
NOTE: Advice and tips. Date of manufacture.
Follow instructions for use. (Logo in
blue)
UDI
Unique Device Identification.
Equipment includes an RF
transmitter.
Do not dispose of electronic devices or batteries with ordinary household waste. They should
be disposed of at sites intended for electronic waste.
Please note: There may be specific regulations in your country.
Introduction 9

What is in the box?
The following items are included in the package:
•A set of 2 hearing aids
•A charging case with wall charger and cable
•A user guide for the charger
•Extra domes. See "Changing your hearing aid domes", page 35
•A cleaning cloth and brush. See "Cleaning tools", page 31
•A wax guard kit. See "Changing the wax filter", page 39
•An ear measuring tool for receiver wires. See "Replacing the receivers", page 42
•A tool for receiver wire replacement. See "Replacing the receivers", page 42
•A kit of cards to get you started
•An App (Getting Started) Guide with instructions for downloading and connecting to the Jabra Enhance
Select app
•This user guide.
If anything is missing, please contact customer support at Jabra Enhance. See the back page for contact
information.
10 What is in the box?

Getting to know your hearing aid
Hearing aid
Microphones
LED
Push button
Receiver
Dome*
Receiver
wire
Left (blue) /
right (red)
color coding
Model and
serial number
*Open dome is shown. Yours may look different.
NOTE: In other written material you may see the term "eartip" or "earbud" used instead of "dome", but
these terms have the same meaning.
Getting to know your hearing aid 11

Replacement parts and optional extras
Contact Jabra Enhance for further information and ordering. See the back page for contact information.
Domes
Tulip dome Closed dome Open dome
Tulip domes are one size. Closed and open domes are available in different sizes.
Domes are all light grey.
NOTE: Only use domes supplied by Jabra Enhance.
See "Changing your hearing aid domes", page 35 for instruction on how to change the domes.
Receiver
The receiver consists of a connector for attachment to the hearing aid,
a receiver wire, the receiver itself, a replaceable dome, and a
replaceable wax filter.
Your receivers are color-coded.
Left=blue.Right=red.
Color coding
12 Getting to know your hearing aid

Sport lock (optional)
The sport lock helps keep your hearing aids in place when you are
physically active.
See "Mounting a sport lock on the receiver", page 45 for instruction
on how to mount the sport lock on the receiver.
Sport lock
Dome
Getting to know your hearing aid 13

Preparing your hearing aids for use
Battery warnings
WARNING:
•Rechargeable hearing aids are supported by a non-removable rechargeable lithium-ion battery cell.
Exposure or ingestion can be seriously harmful.
•Never put your rechargeable hearing aid in your mouth.
•Keep your rechargeable hearing aid away from pets, children, and people with cognitive, intellectual,
or mental health challenges.
•Never swallow lithium-ion batteries nor place them inside any part of the body, as this may lead to fatal
injuries in two hours or less. If a lithium-ion battery is swallowed or placed inside any part of the body,
or if a rechargeable hearing aid is swallowed, seek immediate medical attention.
•If the outer casing of your rechargeable hearing aid is broken, the rechargeable batteries inside may
leak. In this case, do not attempt to use the hearing aid – contact Jabra Enhance. See the back page
for contact information.
•Battery leakage can cause chemical burns. If you get exposed to battery leakage material, rinse
immediately with warm water. If you get chemical burns, redness, or skin irritation from battery
leakage, seek medical attention.
•Batteries are harmful for the environment. Therefore, never try to burn them. Dispose of your used
rechargeable hearing aids according to your country’s regulations.
14 Preparing your hearing aids for use

•Use only the charger provided with your hearing aid.
•When traveling, consult your airline about any rules for transportation of your hearing aid and charger.
Charging your hearing aids
We recommend that you charge your hearing aids fully before using them. This is just a precaution to make sure
that you don't run out of power unexpectedly. To learn how to charge your hearing aids, please consult the user
guide for your hearing aid charger.
Low battery alert
When the batteries are low on power, the volume in your hearing aids will momentarily reduce and a melody will
play every 15minutes until there is no more power - then your hearing aids will turn off.
Low battery alert when paired with wireless accessories
NOTE:
Your batteries will run out faster when you use wireless functions like streaming from your smart device or
from your TV with our TV streamer. As the battery power declines, the wireless functions stop working. A
short melody will play every five minutes to let you know that the battery power is low. The table below
shows the functionality with different battery charge levels.
Preparing your hearing aids for use 15

Battery level Signal Hearing aid Remote control Streaming
Fully charged P P P
Low
4 even tones
P P x
Depleted
3 even tones and
1 longer tone
Px x
These will work again when you charge the hearing aid.
You can check the battery status by placing the hearing aid in the hearing aid charger. (Premium charger only).
You can also check the battery status in the Jabra Enhance Select app.
16 Preparing your hearing aids for use

Placing your hearing aids in your ears
How to tell left from right
Left hearing aid (blue marking on the receiver) Right hearing aid (red marking on the receiver)
CAUTION: Your two hearing aids may each be programmed differently. Do not swap them as this could
damage your hearing.
Your hearing aids are color-coded. Left=blue.Right=red.
Placing your hearing aids in your ears 17

Inserting the receiver dome into your ear
1. Hang the hearing aid over the
top of your ear.
2. Hold the receiver wire where it
bends and gently place/push
the receiver dome into your ear
canal.
3. Push the dome far enough into
your ear canal so that the
receiver wire rests against your
head. You can check in a mirror.
CAUTION: Never attempt to bend or modify the shape of the receiver wire.
18 Placing your hearing aids in your ears

Ensuring a proper fit of your hearing aid
To check if the hearing aid is placed correctly:
•The body of the hearing aid should be placed just behind your ear.
•When inserted in your ear canal, the dome should feel secure and comfortable. See
"Inserting the receiver dome into your ear", page 18 on how to insert the dome.
•The receiver wire should fit comfortably around the top of your ear.
– If the wire is too long, it may bend away from your ear.
– If the wire is too short, it may feel tight and may pull the dome partly out of your ear.
NOTE:
•To avoid whistling, ensure that the receiver wire and dome fit correctly into your ear. If you continue to
experience whistling, check the troubleshooting guide for other possible reasons and solutions.
•If the receiver wire of the hearing aid does not rest against the side of your head, try using a smaller
dome size. (See page 35 for dome replacement). A different receiver length may also be needed. (See
"Replacing the receivers", page 42).
•If you are still unable to receive an appropriate fit, contact Jabra Enhance. See the back page for
contact information.
Placing your hearing aids in your ears 19

Sport lock
If you have ordered sport locks with your hearing aids
and mounted them as instructed on page 45, insert
them as follows:
To insert a hearing aid with a sport lock:
1. Insert the hearing aid as usual
2. Tuck the sport lock into the bottom of the concha
(the part of your ear just outside the ear canal).
NOTE: Sport locks may become stiff, brittle, or discolored over time and need replacement. Contact Jabra
Enhance for further information and ordering. See the back page for contact information.
20 Placing your hearing aids in your ears