Journey luxe User manual

PRODUCT MANUAL
www.shopjourney.com
luxe
journey

luxe
journey
2
TABLE OF CONTENTS
Table of Contents
Page 3-6 - General Operation
Page 7 - Feature Guide
Page 8- Technical Specifications
Page 9-11- Operation of Scooter
Page 12-13- Charging &Battery
Page 13- Ramps &Curbs
Page 14- General
Page 14- Use Prohibited If Under the Influence
Page 15-16- Safety Requirements
Page 17-18–Warranty

journey
3
luxe
GENERAL OPERATION
Intended Use
Your scooter is a recreational scooter and is to be used for improving mobility in your daily activities such as
walking. It is not a medical scooter or medical device and does not provide—and is not intended to
provide—medical benefits, medical assistance, medical therapy or to treat or alleviate any medical condition
or disability.
Quick-Start Warnings
The warnings and instructions below caution against some activities. Reviewing this list is not a substitute
for reading the entire manual. Use common sense when operating your scooter.
•Do not disassemble your scooter on your own.
•Avoid touching hot parts of your scooter during or after operation.
•Avoid touching hot parts of your scooter resulting from exposure to hot sunlight.
•Do not touch any chemicals in the scooter.
•Keep your hands and other body parts away from moving parts of the scooter.
•Do not operate the scooter when wearing loose clothing (or clothing or jewelry with dangling parts) that
could become entangled in the wheels or other moving components of the scooter.
•Do not use any battery that is not approved by Journey Health & Lifestyle for use with your scooter.
•Do not allow children to play on the scooter or use it without supervision.
•Single-person scooters are to be used by only one person at a time.
•Do not operate the scooter while under the influence of alcohol, drugs or other medications that may
impair your ability to operate a vehicle.
•Do not operate the scooter while using a mobile phone or other mobile device.
•Do not operate your scooter if it is not functioning properly.
•Never try to operate your scooter beyond its limitations as described in the manual.
Size and Weight Limits
Your scooter was designed to accommodate users up to a specified size and weight. As each scooter is designed
and rated differently, be sure to check your particular scooter model’s limits. Periodically check your weight
against your scooter’s limits, as your weight may fluctuate over time. Be sure other users of your scooter are
within the weight limits. Operation of the scooter by a user over the weight limit can damage the scooter and
cause hazardous situations, including increased braking distances and braking times, decreased steering
responsiveness, tip-overs and other dangers that may cause injury. Furthermore, modifications that increase the
riding height of the scooter, that raise the user’s riding height on the scooter, or that otherwise change the center
of gravity of the scooter can result in damage to the scooter and cause the hazardous situations identified above.
Journey Health & Lifestyle is not responsible for damage to the scooter or personal injury caused by exceeding
weight limitations or modifying the center of gravity of your scooter. Do not adjust your seat while the scooter is in
motion or operating.
General Operation –Safety Belt
If your scooter is equipped with a safety belt, use it at all times when seated in the scooter. Do not operate your
scooter without wearing the safety belt. Have the belt replaced by an authorized repair technician if it becomes
frayed, cut or shows other signs of wear or damage.

luxe
journey
4
GENERAL OPERATION
General Operation - Mirrors
If your scooter is equipped with mirrors, orient them so that you can see behind you. Orient the mirrors while
sitting on the scooter but while the scooter is not moving and is not in operation. Never attempt to adjust the
mirrors while operating the scooter. Proper orientation of the mirrors should allow you to see behind you and
should minimize blind spots.
General Operation –Lights and Signals
If your scooter is equipped with headlights and turn signals, use them. Using headlights night and day increases
your visibility to other vehicles. Using turn signals provides warning to vehicle and pedestrian traffic near you.
General Operation –Driving Outdoors
Your scooter is designed to be driven on clean, level, dry surfaces. Journey Health & Lifestyle does not recommend
that you store your scooter outdoors. Your scooter is susceptible to damage to electronic, mechanical or other
components if exposed to water. If you are caught outside during inclement weather, seek shelter or ask someone
for assistance.
Always be certain that the power is switched off when getting on or off the scooter. Never attempt to mount or
dismount the scooter if it is operational or moving. Do not switch the power off when the scooter is still moving
forward or in reverse. Always check that the variable speed switch is set to the desired speed setting. Always
check that the desired direction of forward or reverse travel is selected when ready to drive.
General Operation –Public Roads
Unless specifically permitted or authorized by the state, do not drive your scooter on public roads. If you need to
drive along a public road, use the sidewalk adjoining the road. Always use care when driving near to or around
public roads as you may be less visible to motor vehicles when riding the scooter because of its smaller relative size
and slower relative speed compared to other moving vehicles. Always be aware of state and local rules of traffic,
and take those rules into account when operating your scooter. It is your responsibility to know those traffic rules,
obey them and understand how other traffic will operate in accordance with such rules. Journey Health & Lifestyle
recommends that you gain your first experiences with your scooter well away from public roads, so that you can
learn and understand how the scooter operates and handles in a comfortable and quiet environment.
General Operation –Alternate Surfaces
Do not attempt to drive your scooter onto stairs or escalators; serious injury will result. Most elevators are safe for
use with the scooter. When confronted with stairs or escalators, navigate to the closest elevator instead. Conduct
a visual inspection and assess the quality and condition of the elevator before using it. Use care; some elevators
have awkward entrance angles that can make ingress and egress difficult.

journey
5
luxe
GENERAL OPERATION
General Operation –Curbs
Curbs generally are formed in two manners: abrupt vertical curbs or gradually descending curbs. Your scooter
cannot drive over or off an abrupt vertical curb. Do not attempt to do so, as this will cause serious damage to your
scooter and likely injury to you. Do not drive over a curb or object exceeding 4 inches in height. Your scooter can
drive over most gradual, smooth curbs. Approach such curbs head-on, so that the scooter is oriented
perpendicular to the curb. Consistently apply speed over the curb until the rear wheels of the scooter have moved
just past the curb. Do not approach the curb at an oblique angle; doing so can increase the risk that your scooter
might tip over. Likewise, when moving down a curb, approach the curb perpendicular to it and not at an oblique
angle. Avoid stopping completely when going over small objects, curbs or other obstacles and obstructions.
General Operation –Incline Control
Your scooter can handle a wide range of inclines and declines. The scooter is safe for operation on most handicap-
accessible ramps. However, do not use the scooter on inclines of a degree such as to make operation of the
scooter difficult. If the scooter does not readily climb the incline, move off the incline and/or ask for assistance.
Likewise, do not use the scooter on declines of a degree such as to make operation of the scooter difficult. If the
scooter moves too quickly on an incline, fully apply the brakes, move off the decline and/or ask for assistance.
Journey Health & Lifestyle recommends that you only use ramps that have a roughened surface to prevent slipping.
Never drive in a transverse direction across an incline or turn sharply on an incline. Never drive in a reverse
direction down an incline. Because the capability of your scooter to climb an incline or descend a decline depends
on a number of factors, such as the scooter’s specifications, your size and weight, the quality of the surface, and
your personal setup of the scooter, Journey Health & Lifestyle does not guarantee the scooter’s safety on a specific
angle of incline or decline. However, Journey Health & Lifestyle does not recommend that you use your scooter on
inclines or declines greater than 10 degrees, while making no guarantees of performance and safety on angles less
than 10 degrees.
General Operation –Cornering
Always reduce your speed when making sharp turns. Always control your speed when cornering. As with any
vehicle, maneuvering a corner at a high speed increases the risk of tipping the scooter. You should maneuver at a
speed that is reasonable for the scooter, according to its specifications and conditions, your size and weight, your
angle of approach, the type of turn and the surface conditions.
General Operation –Influences
Do not operate the scooter while under the influence of alcohol, drugs or other medications that may impair your
ability to operate a vehicle. The scooter is heavy and can reach significant speeds, but even at low speeds it is
dangerous to operate under the influence of alcohol, drugs or other medications that may alter or impair your
coordination, reaction time, reflexes and other capabilities.
General Operation –Ingress and Egress
Exercise care when moving onto your scooter. First, be sure the scooter is braked on a level surface and the switch
is in the off position. Brace yourself against something sturdy, like a piece of furniture, or use a cane or other
walking assistive equipment. Use your upper body to assist your legs in lowering you onto the scooter seat. Move
downwardly slowly. Bring around and buckle the safety belt. Sit for a few minutes before operating the scooter.

luxe
journey
6
GENERAL OPERATION
Exercise care as well when moving off your scooter. Be sure the scooter is braked on level ground and the switch
is in the off position. Unbuckle the safety belt. Getting up quickly or the wrong way could lead to injury. Find
something sturdy, like a piece of furniture against which to brace yourself, or use a cane or other walking assistive
equipment. Use your upper body to assist your legs in lifting you. Lift slowly and pause for a few moments if you
feel unsteady. Stand for a few minutes before moving further.
Regular Maintenance
Always check your scooter for normal operation, loose parts and defects before operating. If you find a problem,
have it repaired before operating. Keep your scooter clean and dry. Do not use a high-pressure water sprayer to
clean the scooter. If you wash your scooter, use a damp sponge or cloth and dry the scooter thoroughly before
operating. Do not immerse any components in water. Always check your scooter for wear or damage to the tires
before operating. Keep tires inflated to their recommended tire pressure at all times. Regularly check tires for
wear, cracks, nails or other damage. Keep tires clean and replace them when damaged. Failure to maintain the
tires at the recommended tire pressure will cause premature wear.Failure to maintain the tires could lead to
damage or personal injury.
Use Within a Motor Vehicle
Do not sit on or operate your scooter inside a transportation vehicle such as a train, bus or large van. Stow or rack
your scooter according to the transport vehicle’s guidelines before entering or upon entering. Never sit on your
scooter while it is on or in any motor vehicle that is operating or in motion.
Batteries
Do not use automotive batteries with your scooter. Always charge your scooter’s batteries in a well-ventilated
area. Journey Health & Lifestyle recommends that you periodically charge your batteries, such as once a month,
when your scooter is not in regular use. Be sure the switch is in the off position when the batteries are charged,
and make sure the power plug is inserted and plugged firmly into the battery during charging. Do not use an
extension cord while charging the batteries. Do not use a battery that is cracked, leaking or otherwise damaged.
Do not use your scooter if the battery is cracked, leaking or otherwise damaged. Keep tools and other metal
elements away from the contact terminals of the batteries. Remove the batteries when transporting your scooter.
Modifications to the Scooter
Do not disassemble or modify your scooter on your own. Do not remove or disable any element or feature of your
scooter. Do not modify the programmable controller governing the scooter’s electric, electronic and electro-
mechanical operations. While there is a wide range of aftermarket products available to modify and alter
scooters, some may make your scooter more dangerous to operate or may impair your ability to operate the
scooter safely. Journey Health & Lifestyle makes no claim or warranty as to the safety, effectiveness and
operability of any aftermarket product added to your scooter, or as to any modifications you make or have made
to your scooter that are not performed by Journey Health & Lifestyle or Journey Health & Lifestyle-approved
vendors. Journey Health & Lifestyle is not responsible for damage to the scooter or personal injury caused by
disassembly, modification or other alterations of your scooter.

journey
7
luxe
FEATURE GUIDE
LED Fender Light
Large Aluminum Wheels Front Bumper
Rearview Mirrors
Large Rear Basket Front Headlight

luxe
journey
8
TECHNICAL SPECIFICATIONS
Technical Specifications
Model:
Journey Luxe
Weight Capacity:
400 LB
Speed:
Up to 13 MPH
Distance:
Up to 35 Miles Per Charge (Distance Varies with Terrain,
User Weight, Road Surface, etc.)
Front Seat: Type:
Adjustable Comfort Seat with Headrest
Front seat: Size:
18”x 18”x 28”(LxWxH)
Turn Radius:
73”
Controller Type:
BLDC Controller
Swivel Seat:
N/A
Steering Height:
42”from Floor
Recommended Tire PSI:
32 –40 PSI
Power:
Electric 48 volts
Motor Wattage:
500 Watts
Motor Type:
Brushless Motor
Amps:
(4) 20 AhBatteries
Volts:
48 Volts
Dimensions:
63”x 28”x 42”(LxWxH)
Floor Clearance:
4.5”
Rear Basket:
10”x 20”x 11”(LxWxH)
Batteries:
(4) 12 Volt, 20 Ah, Deep Cycle, Maintenance Free, SLA
Forward/Reverse Switch:
Yes
LED Lighting Package:
LED Front Fender Reflectors
Front Tire Size:
16”
Rear Tire Size:
16”
Charger:
48 Volt Smart Charger
Throttle Type:
Variable Twist Throttle
Climbing Angle:
Up to 12 Degrees
Braking System:
Electromagnetic Brakes
Folded Height:
N/A
Headlight:
Headlight with High and Low Beam
Rear lights:
Yes, Running Lights
Electric Horn:
Yes
Scooter Weight:
260 LB
Battery Indicator:
Yes
Front Suspension:
Two Front Suspension Springs
Rear Suspension:
Two Rear Suspension Springs
Reflectors:
Yes
Warranty:
3-Year Limited Warranty

journey
9
luxe
OPERATION OF SCOOTER
Operation of Scooter
1.
Turning on
t
he Scooter
Insert key into ignition and turn
clockwise to turn the scooter on.
The battery indicator bars will
display the current charge level
when on. Turn the key
counterclockwise to power off
when stopped.
*
2. Battery Power Indicator Lights
The battery power indicator bars
will light up when (and only
when) the scooter is turned on.
The bars represent the scooter’s
current charge level.
*

luxe
journey
10
OPERATION OF SCOOTER
3. Tiller Controls
All tiller functions are labeled below. Status lights on the top of the tiller
will illuminate or flash when the feature is activated.
4. Circuit Breaker
The blue circuit breaker switch
underneath the seat must be turned on
to operate the scooter, and it must
remain on while charging.
*
Horn Button #1
Lights Switch
High/Low Headlight Button
Forward/Reverse Button
Turn Signal Switch
Horn Button #2
Speed Selector Switch

journey
11
luxe
OPERATION OF SCOOTER
5. Emergency Brake Tab
The emergency brake is located on the
brake handle. The tab holds tension in the
brake lines to keep the unit stationary
when not in use. Activate by depressing
tab towards the brake handle, while
squeezing the handle. The tab will click
inwards and activate if the brake handle is
pulled approximately halfway. Squeeze
the brake handle to deactivate.
*
6. Alarm System Key Fob
There is a key fob for the alarm system attached to both keys. See the
graph below for the function of each button on the key fob.(Remote
start allows turning on the ignition without having to use the key).
Lock Symbol (Arms) Unlock (Disarms)
Speaker Symbol Lightning Bolt
(Panic Button) (Remote Start)

luxe
journey
12
CHARGING & BATTERY
Charging Instructions:
The smart charger included with your scooter will shut off its high current
mode when the scooter is fully charged. When the light on the charger is red,
the scooter is still charging. When the light turns green, the scooter is fully
charged, and you will need to unplug within two hours to avoid overcharging.
The charging time varies depending on how charged the batteries are. If
almost empty, the charge time may take up to 8 hours. If the red light stays on
for more than 8 hours, unplug the charger. Do not exceed 8 hours charge time.
Batteries and Battery Maintenance:
Use only the recommended batteries for your scooter. Do not use lithium-ion
batteries. The batteries can be charged as needed without causing damage.
You can wait until low or charge right after a short ride. Avoid leaving battery
on the charger for an extended period to avoid potential damage.
Specification of the battery that we recommend:
Type: (4) 12 volt, 20 Ah, Deep Cycle, Maintenance Free, Sealed Lead Acid

journey
13
luxe
CHARGING & BATTERY/RAMPS & CURBS
Note:
-Do not use automotive starter batteries. They are not designed to handle
long deep discharge and are unsafe for use in your scooter.
-The useful life of a battery is quite often a reflection of the care it
receives.
-Always charge the batteries in a well-ventilated area.
-The charger is intended for indoor use only.
-Replace all batteries at the same time if weak.
-Recharge the scooter at least once every month when not in use to avoid
deterioration of the batteries.
Ramps and Curbs:
1. Check that the ramp surface is roughened to prevent slipping. Never drive
across a slope or turn sharply on a slope.
2. When driving up curbs, always check the height of the curb to ensure that
it does not exceed 4”height.
3. Always go forward up ramps and curbs.
4. Avoid stopping completely when going over small objects or obstructions.

luxe
journey
14
GENERAL/USE PROHIBITED IF...
General:
1. Always keep your feet on the scooter while riding.
2. Do not exceed the weight capacity of 400 lb.
3. Do not attempt to lift or move the scooter by any of its removable parts.
Personal injury and damage to the scooter may result.
4. Never try to use your scooter beyond its limitations as described in the
manual.
5. Do not connect any electrical or mechanical device to the scooter. Failure
to obey this instruction may result in injury and will void the warranty.
6. Always comply with local laws and regulations.
Use Prohibited If Under the Influence of
Medication or Alcohol:
1. Check with your physician if you are taking any medication that may
affect your ability to operate your scooter safely.
2. Do not operate your scooter while you are under the influence of alcohol
as this will impair your ability to operate your scooter in a safe manner.

journey
15
luxe
SAFETY REQUIREMENTS
Safety Requirements:
Driving Surface
The Journey Luxe has the best stability and performs best under normal driving
conditions (dry, level ground with concrete or asphalt). Extra care must be
taken when riding on other surfaces (grass, gravel, etc.).
DO NOT exceed the specified climbing angle. Do not operate the scooter before
you have fully read and understood the manual.
•Always turn the scooter off before getting on or off.
•Avoid driving in loose gravel, covered soil and sandstone.
•Do not drive the scooter in unknown road conditions.
•The scooter can ride over small obstacles within a certain height, but you
must minimize the speed and slowly drive over the obstacle.
•Do not operate the scooter under the influence of drugs or alcohol.
•Do not park on steep slopes.
•Changing the initial setting orrefitting your scooter is forbidden.
•Use caution when operating near busy streets, markets or shopping
centers. Do not operate in unsafe areas.
•Consult local authorities about the traffic rules for scooters in your city.

luxe
journey
16
SAFETY REQUIREMENTS
•Hold the handlebar with both hands and put both feet on the floorboard
while driving the scooter.
•Never sit on the scooter in a moving vehicle.
•Do not drive on uneven slopes or uneven ground; be careful when passing
over slopes.
•Never take the scooter on an escalator.
•Do not operate on frozen, slippery or salty roads.
•Never let the batteries freeze; do not charge when frozen.
•Do not let the batteries ever go completely dead. Battery must not sit for
an extended period of time when low or damage may occur.
•Always use required safety equipment while operating.
•Do not modify or change the electrical system and frame. Doing so will
void the warranty.

journey
17
luxe
WARRANTY
Warranty:
Three-Year Limited Warranty
Three (3) years from the date of purchase on all structural frame components; seat post and
frame.
One-Year Limited Warranty
One (1) Year from the date of purchase, if any part or electronic component of the scooter is
found upon examination to be defective in material and/or workmanship, it will be replaced at
Journey Health & Lifestyle’sdiscretion.
The batteries are warranted by Journey Health & Lifestyle for 2 months after the purchase of the
unit.
Labor and service calls are NOT included: The purchaser is responsible for the delivery to the
authorized repair facility. Satisfactory proof of purchase is always required for warranty service.
Please contact the dealer/company from whom you purchased your Journey Health & Lifestyle
product.
SHIPPING - DOMESTIC: Parts will be provided under warranty at no charge. All warranty items
will be shipped via UPS Ground. Shipping fees will be at the expense of the purchaser.
SHIPPING - INTERNATIONAL: Parts will be provided under warranty at no charge, but shipping
to any offshore and/or international location will be the responsibility of the purchaser.
International and offshore end-users must contact Journey Health & Lifestyle directly to initiate the
warranty process.
ONE-YEAR WARRANTY EXCEPTIONS
MOTOR: In cases where there is an increase in the operational noise level, the warranty does not
apply.
(An increase in operational noise level usually occurs due to excessive strain on the scooter.)
SERVICE: Warranty service can be performed by Journey Health & Lifestyle or by an authorized
service facility. Do not return faulty parts to Journey Health & Lifestyle without prior consent. A
request for a Return Authorization is required prior to returning items. All transportation costs and
shipping damage incurred while submitting units and/or parts for repair or replacement are the
responsibility of the original purchaser.
WARRANTY EXCLUSIONS: This warranty is given only to the original purchaser of the scooter.
This warranty excludes:
Battery Charger: The charger carries a 30-day warranty.

luxe
journey
18
WARRANTY
Consumable items: that may need replacing due to normal wear and tear (tires, tubes,
belts, bulbs, upholstery andseating,throttle, brakes, motorbrushes, fuses, plastic shrouds
and footrest covers)
Damaged caused by: battery fluid spillage or leakage, abuse, misuse, accident,
negligence, improper operation, excessive loading, maintenance, storage, commercial use or
use other than normal.
Use other than for the purpose of the purchaser’s mobility.
Repairs and/or modifications made to any part of the scooter without specific and prior
consent from Journey Health & Lifestyle.
Labor, service calls, shipping (including warranty claims), and other charges incurred for repair of
the product are not approved by Journey Health & Lifestyle unless authorized.
Batteries: Batteries carry a limitedwarrantywhich issubject to astringentwearand tear
clause. Any battery faultsdue to adefect in theoriginalmanufacture willnormally become
obviouswithinthefirst two monthsof use. Any gradualdeteriorationin performance afterthis
periodis normally associated withfairwearandtear, misuse or accidentaldamageandas such
is not covered by themanufacturer’s warranty. There is no otherexpress warranty.
Impliedwarranties, includingthoseof merchantabilityand fitness for a particularpurpose,
are limitedto one (1) year fromthe date ofthe originalpurchase andto theextent permitted
by law. Any and all implied warranties are excluded. This is the exclusive remedy. Liabilities
for consequential damages under any and all warranties are excluded.

If you have any questions, call us at our toll-free number:
1-800-958-8324
luxe
journey