JPS ACU-5000 User manual

INTEROPERABILITY NOW
Installation and Operation Manual
ACU-5000
Twelve Channel
Interoperability
Gateway
JPS Interoperability Solutions
5800 Departure Drive
Raleigh, NC 27616
919-790-1011
Email: [email protected] / [email protected]
www.jpsinterop.com
JPS P/N 5100-100200 Revision 2.1 November 2017

ACU-5000 Operations Manual
2Interoperability Now
FEDERAL COMMUNICATIONS COMMISSION
(FCC) COMPLIANCE NOTICE:
RADIO FREQUENCY INTERFERENCE NOTICE
This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case users will be required to correct the
interference at their own expense.
CAUTION
Changes or modifications to this equipment not expressly approved by JPS
Interoperability Solutions could void the user’s authority to operate this
equipment.
NOTICE
JPS Interoperability Solutions reserves the right to make changes to the
equipment and specifications without prior notice.
PROPRIETARY STATEMENT
The information contained in this manual is the property of JPS Interoperability
Solutions and is intended for the purchaser’s use only. It may not be reproduced
without the expressed written consent of JPS Interoperability Solutions, Inc.
© 2016 JPS Interoperability Solutions, Inc.
JPS Interoperability Solutions
Phone: [phone]
Fax: [phone]
E-mail: [email protected] / [email protected]
5800 Departure Drive
Raleigh, NC 27616

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Interoperability Now 3
Table Of Contents
1ACU-5000 OVERVIEW.................................................................................................................1-1
1.1 SCOPE ............................................................................................................................................1-1
1.2 TWELVE CHANNEL INTEROPERABILITY CAPABILITY (PLUS HANDSET)..................................1-1
1.2.1 FOUR TO 12 CHANNELS ACTIVATED 1-1
1.2.2 INTERFACE CONNECTORS 1-2
1.2.3 INTERCONNECT LIMITATIONS 1-2
1.3 LAN PORTS...................................................................................................................................1-2
1.4 HANDSET .......................................................................................................................................1-3
1.5 LOCAL SPEAKER AND SPEAKER CONNECTOR............................................................................1-3
1.6 HEADPHONES AND MICROPHONE CONNECTORS .......................................................................1-3
1.7 CONFIGURATION METHODOLOGY ..............................................................................................1-3
1.8 CONTROL METHODOLOGY ..........................................................................................................1-4
1.9 EXPANSION CAPABILITY ..............................................................................................................1-4
1.10 CONNECTION TO OTHER RADIO GATEWAYS ...........................................................................1-4
1.11 SIP INSTRUCTIONS......................................................................................................................1-4
1.12 UPDATES TO OPERATIONS MANUAL .........................................................................................1-4
1.13 SPECIFICATIONS..........................................................................................................................1-5
1.14 EQUIPMENT AND ACCESSORIES SUPPLIED ...............................................................................1-6
1.15 OPTIONAL EQUIPMENT:NOT SUPPLIED ...................................................................................1-8
2INSTALLATION............................................................................................................................2-1
2.1 GENERAL.......................................................................................................................................2-1
1.1 UNPACKING AND INSPECTION......................................................................................................2-1
1.2 RESHIPMENT OF EQUIPMENT ......................................................................................................2-1
2.2 INSTALLATION CONSIDERATIONS ...............................................................................................2-2
2.3 POWER SOURCE............................................................................................................................2-2
2.4 MECHANICAL PACKAGE ..............................................................................................................2-2
2.5 CONNECTORS,CONTROLS,AND INDICATORS.............................................................................2-5
2.6 SAFETY PRECAUTIONS AND PROCEDURES..................................................................................2-5
2.7 MAINTENANCE..............................................................................................................................2-5
3INTERFACE CAPABILITIES......................................................................................................3-1
3.1 SCOPE ............................................................................................................................................3-1
3.2 RADIO INTERFACE........................................................................................................................3-1
3.3 VOIP (SIP) INTERFACE ................................................................................................................3-2
3.4 ROIP INTERFACE..........................................................................................................................3-4
3.5 PSTN INTERFACE.........................................................................................................................3-4
4WEB-BASED CONFIGURATION...............................................................................................4-1
4.1 LOG IN...........................................................................................................................................4-1
4.2 SYSTEM CONFIGURATION............................................................................................................4-1

ACU-5000 Operations Manual
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4.2.1 NETWORK CONFIGURATION 4-2
4.2.2 EXPANDED SYSTEM CONFIGURATION 4-3
4.2.3 USER MANAGEMENT 4-5
4.2.4 PIN MANAGEMENT 4-6
4.2.5 SOFTWARE UPDATE 4-8
4.2.6 LICENSE UPDATE 4-9
4.2.7 RESTORE DEFAULTS 4-10
4.2.8 SYSTEM SHUTDOWN 4-11
5CHANNEL CONFIGURATION...................................................................................................5-1
5.1 CHANNEL CONFIGURATION OVERVIEW .....................................................................................5-1
5.1.1 CHANNEL TYPES AND LIMITATIONS 5-1
5.2 CHANNEL CONFIGURATION –BASIC SETTINGS .........................................................................5-3
5.3 CHANNEL CONFIGURATION –CURRENT STATUS.......................................................................5-4
5.4 CHANNEL CONFIGURATION -HANDSET......................................................................................5-5
5.5 CHANNEL CONFIGURATION -RADIO...........................................................................................5-6
5.6 CHANNEL CONFIGURATION -PSTN............................................................................................5-7
5.7 CHANNEL CONFIGURATION -SIP................................................................................................5-9
5.8 CHANNEL CONFIGURATION -ROIP...........................................................................................5-10
5.9 OBSERVE MODE..........................................................................................................................5-11
6SYSTEM PREFERENCES............................................................................................................6-1
6.1 PREFERENCES -OVERVIEW .........................................................................................................6-1
6.2 CONTROL PREFERENCES..............................................................................................................6-2
6.2.1 NET CONTROL -STANDARD BEHAVIOR PREFERENCES 6-3
6.2.2 NET CONTROL -MULTI-CHANNEL CLICK BEHAVIORS 6-4
6.3 PREFERENCES –CHANGE PASSWORD.........................................................................................6-5
6.4 PREFERENCES –SYSTEM MEMORY SETTINGS ...........................................................................6-5
6.5 PREFERENCES –SYSTEM DTMF SETTINGS................................................................................6-6
6.6 PREFERENCES –SPEED DIALS .....................................................................................................6-7
6.7 PREFERENCES –MANAGE CHANNEL PROFILES.........................................................................6-8
7SYSTEM HELP ..............................................................................................................................7-1
7.1 HELP TYPES ..................................................................................................................................7-1
8CONTROL CAPABILITIES.........................................................................................................8-1
8.1 WEB BASED CONTROL &CONFIGURATION ...............................................................................8-1
8.2 DTMF CONNECTION CONTROL ..................................................................................................8-1
8.3 RESTORE SYSTEM DEFAULTS ......................................................................................................8-1
8.4 IP ADDRESS AND PASSWORD RESET ...........................................................................................8-2
9OPERATING INSTRUCTIONS...................................................................................................9-1

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Interoperability Now 5
9.1 WEB-BASED OPERATION-NET MANAGEMENT..........................................................................9-1
9.1.1 INITIAL NET CONTROL PAGE 9-1
9.1.2 HOW TO CONNECT AND DISCONNECT CHANNELS 9-1
9.1.3 DIAL OUT OPERATION 9-3
9.1.4 DIAL IN OPERATION (ANSWER INCOMING CALL) 9-5
9.1.5 MONITOR MODE OPERATION (CROSS NET LINK) 9-5
9.1.6 PRIORITY CONNECTIONS 9-7
9.1.7 REMOVE BUTTON -SPECIAL PROPERTIES 9-9
9.1.8 NET GROUP OPERATION 9-9
9.1.9 ADDITIONAL OPERATIONS 9-11
9.1.10 EXPANDED SYSTEM OPERATION 9-12
9.1.11 LIVE STATUS INFORMATION 9-14
9.1.12 STATUS INDICATORS ON CHANNEL ICONS 9-15
9.2 MODIFYING CONNECTION OPERATIONS THROUGH PREFERENCES .......................................9-16
9.3 OPERATION VIA REMOTE DTMF..............................................................................................9-17
9.3.1 REMOTE DTMF –MAKE A CONNECTION 9-17
9.3.2 REMOTE DTMF –BREAK A CONNECTION 9-18
9.3.3 REMOTE DTMF –ATTENTION COMMAND 9-18
9.3.4 REMOTE DTMF –MONITOR FUNCTION 9-18
10 RECENT UPGRADES TO THE ACU-5000..............................................................................10-1
10.1 NEW/UPDATED FEATURES .......................................................................................................10-1

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6Interoperability Now
Glossary
ACU-1000
ACU-2000
JPS Interoperability devices with plug-in modules to interface various types of communications
devices: Radio, PSTN, VoIP, RoIP. The ACU-5000 interfaces will have similar functionality.
ARA-1
JPS device that provides a SIP interface to an individual radio or other four-wire device.
BSI
Bridging Systems Interface –A specification jointly developed by government and industry to
provide a standard interface for radio interoperability systems. The BSI is based on SIP and RTP
and allows bridging of radio nets between disparate interoperability systems.
COR
Carrier Operated Relay - A receiver signal that gives a positive indication a carrier or signal is
being received and the receiver is unsquelched. Same as COS.
COS
Carrier Operated Squelch - See COR.
COTS
Commercial Off-The-Shelf - A type of product that is readily available to the general public.
Does not conform to MIL-Specs.
Cross-
Connection
A link made between two communications systems interfaced to a single ACU-5000 chassis, or
between systems interfaced over a network to two or more ACU-5000 systems.
DTMF
Dual Tone Multi Frequency - The standard touch-tone telephone dialing method sends DTMF
audio characters over a PSTN line for control purposes. Can also be used with FM radio.
DSP
Digital Signal Processing (or Processor).
EIA
Electronic Industries Association.
Hangtime
A system with hangtime will remain in the transmit mode for the duration of the set hangtime
beyond the time indicated by any keying inputs. The hangtime prevents transmitter unkey during
brief pauses in the transmission.
iDEN
Integrated Digital Enhanced Network- Thus mobile telecommunication technology provides both
two-way radio connectivity and standard cellular telephone connectivity on the same network.
Key
To key a transmitter means to cause it to transmit.
LED
Light Emitting Diode.
LMR
Land Mobile Radio.
Mute
To quiet or inhibit audio.
NIST
National Institute of Standards and Technology - A United States government agency designed to
advance measurement science, standards, and technology.
NXU-2A
Network Extension Unit. A JPS device that interfaces a radio or other 4-wire device to other
communications devices over an IP network. An NXU-2A uses RoIP.
PBX
Private Branch Exchange. A telephone system that owned an operated by a private company (such
as a manufacturing business) rather than by a telephone company such as ATT.
PCB
Printed Circuit Board.
PSTN
Public Switched Telephone Network - The world's public circuit-switched telephone network
which provides connectivity to fixed-line and mobile telephones.
PTT
Push-to-Talk. An active PTT signal causes a transmitter to key.
Radio Net
A group of radio interfaces that are connected together. When any member of the net transmits
audio, the audio is retransmitted to be heard by all other members.
RJ-11
Registered Jack 11 - A physical interface for connecting wires, often used to terminate telephone
cables. It is a 6-position 4-contact (6P4C) connector. Although it can be used for other purposes,
this is commonly referred to as a standard phone jack or connector.
RJ-12
Registered Jack 12 - A physical interface for connecting wires; 6-position 6-contact (6P6C)
connector similar in shape to standard RJ-11 connectors. RJ-12 connectors will connect 6 wires.
RJ-45
Registered Jack 45 - A physical interface for connecting wires, often used to terminate Ethernet
cables. It is an 8-position 8-contact (8P8C) connector. Although it can be used for other purposes,
this is commonly referred to as a standard Ethernet jack or connector.
RoIPTM
Radio over Internet Protocol. JPS proprietary protocol which sends voice plus radio control signals
over an IP network.
RX
Receiver or Receiving.

ACU-5000 Operations Manual
Interoperability Now 7
Glossary
SIP
Session Initiation Protocol –A flexible, standards-based, open protocol that initiates and manages
communications between devices over an IP network.
Soft Phone
A computer that’s used as a VoIP phone.
Squelch
A means of detecting audio and causing some action when it is present, suchas keying a transmitter
or unmuting an audio path.
TX
Transmit or Transmitter.
VMR
Voice Modulation Recognition. An algorithm which causes a transmitter to key or causes some
other action when voice is present. This squelch type is activated by only by human voice, and not
by tones, noise or other non-speech audio. Particularly useful for noisy signals such as HF.
VoIP
Voice Over Internet Protocol - Protocol for delivering voice communications over IP networks.
Most network-phone providers (such as Vonage), use VoIP.
VOX
Voice Operated Xmit (Transmit). A circuit or algorithm which causes a transmitter to key or causes
some other action when sound is present. This squelch type is activated by any audio signal, and
is not restricted to voice only.

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ACU-5000 Operations Manual
Interoperability Now 1-1
1ACU-5000 Overview
1.1 Scope
This document provides a description, specifications and configuration and operating instructions
for the ACU-5000 twelve-channel interoperability server. The main purpose of this unit is to
provide interoperability among a wide variety of disparate communications devices, both analog
and IP-based.
The ACU-5000 has most of the features of the JPS ACU-2000, plus many important new
capabilities. An overview of the unit’s main characteristics is provided in this section.
1.2 Twelve Channel Interoperability Capability (plus Handset)
The ACU-5000 provides twelve communications channels plus one local handset channel. These
channels can be patched together to create interoperability nets (like conference calls). This is
similar to the ACU-1000 or ACU-2000, where there is an ability of any channel to connect to
any (or all) of theother modules in theACU Chassis. The ACU-5000 is more capable and flexible
- rather than relying on plug-in modules, the channels are themselves configurable to allow a
wide range of devices to be interfaced.
The twelve channels can be configured to interface with:
oRadios (also applies other four-wire devices, as well as iDEN phones and some types of
cellular phones)
oVoIP Phones and Soft Phones using standard SIP protocol (such as is used by Vonage)
oPSTN lines for connection to a standard telephone network
oRoIP devices (for this application, the main purpose is to interface with the NXU-2A, but
all other RoIP capabilities are available)
There is also a single (non-configurable) handset channel. A handset with PTT switch is
provided. It assists quick and effective initial system setup, and allows a local operator to use the
system. See Section 1.4. An internal speaker, external speaker jack, and volume/mute control are
also provided. The rack-mount version also includes microphone and headphone jacks.
See Section 3 for explanations of these interfaces, and Section 5 for configuration information.
1.2.1 Four to 12 Channels Activated
The ACU-5000 may be purchased with a minimum of four channels activated and a maximum
of twelve. If additional channels are desired, they may be purchased from JPS Interoperability
Solutions and activated by a key code. See Section 4.2.6. The activated channels are always the
lowest numbered channels –that is, if six channels are activated, they will be channels one
through six. The handset channel is always activated, and not included in the channel count. This
manual is written for a 12 channel unit. All operational criteria and instructions are identical for
lower numbers of activated channels.

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1-2 Interoperability Now
1.2.2 Interface Connectors
The unit has 12 RJ-45 ports that are used to connect radios, four-wire devices, and some types of
iDEN/cellular phones. [These are four-wire devices that currently use DSP Modules in an ACU
system.] Adapter cables are available that allow use of the large library of interface cables that
were developed for the ACU product line. The adapters are RJ-45 on one end and D-15 on the
other. See additional interface cable information on Table 1-4.
oVoIP and RoIP connections are made via one of four Ethernet RJ-45 LAN Ports.
oPSTN connections are made via 3 RJ-11 ports.
oThe handset (supplied, same as used with ACU-2000) cord plugs into an RJ-12 jack.
oThe system also includes a standard USB port (for future features) and a 3.5 mm jack to
drive an external speaker.
1.2.3 Interconnect Limitations
There can be no more than 12 communications channels (plus the handset channel if desired) in
use at any time, and these channels can be configured as any combination of radio ports, VoIP
ports, RoIP ports, or PSTN ports, with the only limitation being that the maximum number of
PSTN ports is 3. Configuration is done by web browser; no local/manual intervention is needed
(that is, it’s not necessary to be at the same location as the ACU-5000 to configure a channel).
Examples of possible configurations include any or all of the following (and many more):
oThe 12 channels can be configured as 12 Radio ports or 12 VoIP ports
oAlternatively, there can be 6 of Radio ports and 6 VoIP ports
oThe system can be set up as 3 Radio ports, 3 VoIP ports, 3 RoIP ports and 3 PSTN ports
Again, the only limitation on the 12 available channels is that no more than 3 can be designated
as PSTN ports. This limitation is set by the three RJ-11 jacks and the hardware required to
interface to phone lines.
Note: See Section 0 for an explanation of the use of PSTN and/or VoIP ports for connection of
VoIP phones.
1.3 LAN Ports
The unit has multiple RJ-45 Ethernet connectors to interface the unit to IP networks; there are 4
on the table-top version and 2 on the rack-mount version. All Ethernet communications and
control/status traffic use one of these ports. Besides the basic network connection for remote
control and configuration via the unit’s web based GUI, these ports can be used for:
•Direct connection of local computer by CAT5 cable (standard or cross-over cable).
•Two ACU-5000 units connected together to create a 24 channel system (see Section 1.9)
•Connection to another network (for example, the Internet) for VoIP, RoIP, or remote-
control traffic.