Juniper Mesa Pro User manual

mesa pro
USER’S MANUAL

2Mesa Pro Rugged Tablet User’s Manual
Mesa Pro User’s Manual
Copyright © August 2022 Juniper Systems, Inc. All rights reserved.
Information is subject to change without notice.
Part Number 31082-00
Trademarks
Juniper Systems® is a registered trademark of Juniper Systems,
Inc. Mesa Pro™ is a recognized trademark of Juniper Systems, Inc.
Windows, Windows 11, and the Windows logo are trademarks
or registered trademarks of Microsoft Corporation in the United
States and/or other countries.
The Bluetooth® word mark is owned by the Bluetooth SIG, Inc.
Any use of such marks by Juniper Systems, Inc. is under license.
Disclaimer
The names of other companies and products mentioned herein
may be the trademarks of their respective owners.
Cautions
WARNING! This symbol indicates that failure to follow
directions could result in serious injury.
CAUTION: This symbol indicates that failure to follow
directions could result in damage to equipment or loss of
information.
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Contents
1. Getting Started 7
1.1 Overview................................................................7
1.2 The Anatomy of the Mesa Pro.........................................7
1.2.1 Front and Back Features ........................................7
1.2.2 Connector Ports ................................................8
1.3 Perform Initial Tasks...................................................9
1.3.1 Review Documentation.........................................9
1.3.2 Charge and Install the Battery Packs ..........................9
1.3.3 Perform Set Up .................................................11
1.3.4 Attach the Hand Strap .........................................11
1.3.5 Attach the Stylus Tether ......................................12
2. Standard Features 15
2.1 Display.................................................................15
2.2 Camera ...............................................................15
2.2.1 Photo and Video Library.......................................15
2.3 Device Settings App .................................................15
2.3.1 About Screen ..................................................16
2.3.2 Keypad Screen ................................................16
2.3.3 Touchscreen Profiles ..........................................19
2.4 LED Activity Indicators ...............................................19
2.5 Light Sensor ......................................................... 20
2.6 I/O Connector Ports................................................. 20
2.6.1 I/O Port Cover ................................................. 20
2.7 Micro SD and Nano SIM Cards .......................................21
2.8 Audio Features .......................................................22
2.9 USB-C.................................................................23
2.10 Sensors ..............................................................23
2.10.1 Compass, Accelerometer, and Gyroscope ...................23
2.10.2 Compass Calibration .........................................23
2.11 Bluetooth® Wireless Communication ..............................23
2.11.1 Pair a Bluetooth Device ...................................... 24
2.12 Wi-Fi Wireless Networking......................................... 24
2.12.1 Connect to a Wi-Fi Network ................................. 24
2.13 Power Management ................................................25
2.13.1 Charge the Battery Packs ....................................25

4Mesa Pro Rugged Tablet User’s Manual
2.13.2 Battery Status and Management............................25
2.13.3 Battery Life....................................................26
2.13.4 Power Off the Mesa Pro......................................27
2.14 Settings in BIOS .....................................................27
2.15 View Task Manager ................................................. 28
2.16 Mesa Pro is Locked Up ............................................. 28
3. Optional Features and Accessories 31
3.1 RS-232 Port............................................................31
3.2 4G LTE Data Modem & GNSS ........................................32
3.2.1 Set up a Data Account with a Wireless Provider .............32
3.2.2 Install the SIM Card............................................33
3.2.3 GPS/GNSS ....................................................34
3.2.4 GPS/GNSS Accuracy .........................................34
3.3 Barcode Imager ......................................................35
3.3.1 Barcode Connector™ Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
3.3.2 Read a Tag .....................................................36
3.3.3 Troubleshoot the Barcode Imager .......................... 38
3.4 Battery Charger ......................................................39
3.4.1 How to Use the Battery Charger ..............................39
3.4.2 Battery Charger LED Indicator ...............................39
3.5 Office Stand .........................................................40
4. Storage, Maintenance, and Recycling 43
4.1 Store the Mesa Pro and Battery Pack............................... 43
4.1.1 Store the Mesa Pro for More than Two Weeks ............... 43
4.2 Protect the Touchscreen ........................................... 43
4.3 Clean the Mesa Pro .................................................43
4.4 Recycle the Mesa Pro and Batteries ...............................44
5. Warranty and Repair Information 47
5.1 Limited Product Warranty .......................................... 47
5.1.1 Two Year Warranty ............................................ 47
5.1.2 Ninety Day Warranty ......................................... 47
5.1.3 Warranty Exclusions .......................................... 47
5.1.4 Remedy .......................................................48
5.1.5 Limitation of Liability .........................................48
5.1.6 Governing Law ................................................ 49
5.1.7 Warranty Repairs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

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5.2 Complete Care Service Plans .......................................50
5.3 Repairs, Upgrades, and Evaluations................................50
5.4 System Information for your Mesa Pro..............................51
6. Warnings, Regulatory Information, Licensing 53
6.1 Product Warnings ....................................................53
6.1.1 Battery Warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
6.1.2 Wall Charger Warnings.......................................54
6.2 Certifications and Standards .......................................54
6.2.1 United States..................................................54
6.2.2 Canada ........................................................55
6.2.3 Radio Frequency Safety.......................................56
6.2.4 CE Marking (European Union)................................56
6.2.5 UKCA Marking.................................................56
6.2.6 Restricted Materials Conformity..............................57
6.3 Licensing Information ...............................................57
7. Mesa Pro Specifications 61

1
Getting Started
1. Getting Started
1.1 Overview
The Mesa Pro Rugged Tablet™ from Juniper Systems has
the Windows 11 IoT Enterprise or Windows 11 Pro operating
system. Standard features include a 10-inch display, capacitive
touchscreen, hot-swapable battery, keypad, Bluetooth, Wi-Fi, and
front and rear cameras. Standard accessories include lithium-
ion battery packs, an AC wall charger, hand strap, and a fine tip
capacitive stylus and tether. Optional features include a 4G LTE
data modem with a GNSS receiver, barcode imager, and RS-232
port.
1.2 The Anatomy of the Mesa Pro
1.2.1 Front and Back Features
8
1 2 34
5
6
7

1 Getting Started 7
1. Getting Started
1.1 Overview
The Mesa Pro Rugged Tablet™ from Juniper Systems has
the Windows 11 IoT Enterprise or Windows 11 Pro operating
system. Standard features include a 10-inch display, capacitive
touchscreen, hot-swapable battery, keypad, Bluetooth, Wi-Fi, and
front and rear cameras. Standard accessories include lithium-
ion battery packs, an AC wall charger, hand strap, and a fine tip
capacitive stylus and tether. Optional features include a 4G LTE
data modem with a GNSS receiver, barcode imager, and RS-232
port.
1.2 The Anatomy of the Mesa Pro
1.2.1 Front and Back Features
8
1 2 34
5
6
7
Front:
1. Camera status LED
2. Front-facing camera
3. LED indicator lights
4. Microphone
5. Light sensor
6. Keypad
7. Display/touchscreen
8. Speaker

8Mesa Pro Rugged Tablet User’s Manual
1.2.2 Connector Ports
1 2 3 4 5 6
Back:
1. I/O Port Cover
2. RS-232 (optional)
3. Threaded mounting holes (x4)
4. Label
5. Battery Door Latch
6. Battery Door
7. Stylus tether attachment point
34 5 6 7 9 10
11 12 13
1
2
8
8. Security lock slot
9. Stylus
10. Hand strap tether loop (x4)
11. Flash
12. Rear Camera
13. Barcode Imager (optional)
1. RS-232 (optional)
2. 19 V DC input port
3. USB-C
4. USB 3.1, Gen 2
5. USB 3.1, Gen 2
6. 3.5 mm audio jack

1 Getting Started 9
1.3 Perform Initial Tasks
When you receive your Mesa Pro, perform the tasks outlined in
this section before first use.
1.3.1 Review Documentation
This user’s manual and other documents like release notes are
available on our website: https://junipersys.com/support/mesa-
pro/documentation. View, download, and print documents as
desired, either on the Mesa Pro or another computer with an
internet connection.
1.3.2 Charge and Install the Battery Packs
The Mesa Pro comes with one or two rechargeable and
removable Li-ion battery packs (depending on the configuration).
CAUTION: The Mesa Pro must have at least one battery
installed to operate.
To install and charge the battery packs:
1. The battery compartment is accessed from the back of
the tablet. Push the battery door latch in, slide it left to the
unlocked position, and remove the door.
CAUTION: The Mesa Pro is not sealed against water and dust
when the battery door is not installed.
2. If you are using an SD card for additional memory or a SIM
card with the 4G LTE data modem (optional), you can install
them now before you install the battery packs or at another
time. If you do this, make sure you replace the card holder
before battery installation. See 2.7 Micro SD and Nano SIM
Cards on page 21 for details.
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10 Mesa Pro Rugged Tablet User’s Manual
3. Insert the battery packs.
a. Hold the battery so the black tab on the back edge of the
battery and connector is facing the door latch.
b. Place the front edge in first, gently pushing it underneath
the two battery catches.
c. Rotate the back of the battery down until it sits flat inside
the battery compartment.
CAUTION: Do not insert the battery pack straight down.
Damage to the unit could occur.
4. Replace the door and press down on it while sliding the latch
into the lock position.
5. Attach the appropriate plug for your country into the AC wall
charger and plug it into a wall socket. Plug the other end into
the DC power jack on the Mesa Pro.
Note: Use the AC wall charger that came with the Mesa Pro or
another approved charger from Juniper Systems. If you use a
USB-C charger ensure it can deliver 20 V with a minimum of 60
Watts.
6. Charge the battery packs at room temperature (68°F or 20°C)
until fully charged.
While the battery packs are charging, the red LED blinks. When
batteries are fully charged and external power is applied, the red
LED is solid.
The battery packs can also be charged in the battery charger. This
is an optional accessory that allows you to charge extra batteries
outside of the Mesa Pro.
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