Juniper mesa 4 User manual

ii Mesa 4 Rugged Tablet User’s Manual
tel: [phone] lweb: www.junipersys.com
1132 W. 1700 N. Logan, UT 84321
Mesa 4 User’s Manual
Copyright ©Dec 2023 Juniper Systems, Inc. All rights
reserved. Information is subject to change without notice.
Part Number 31276-00
Trademarks
Juniper Systems®is a registered trademark of Juniper
Systems, Inc. Mesa 4™is a recognized trademark of Juniper
Systems, Inc.
Windows®, Windows 11, and the Windows logo are
trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries.
The Bluetooth®word mark is owned by the Bluetooth SIG,
Inc. Any use of such marks by Juniper Systems, Inc. is under
license.
Disclaimer
The names of other companies and products mentioned
herein may be the trademarks of their respective owners.
Cautions
WARNING! This symbol indicates that failure to follow
directions could result in serious injury.
CAUTION: This symbol indicates that failure to follow
directions could result in damage to equipment or loss
of information.
!
!

iii Mesa 4 Rugged Tablet User’s Manual
Contents
1. Getting Started 2
1.1 Overview................................................................2
1.1.1 The Anatomy of the Mesa 4 .....................................2
1.1.2 Review Documentation.........................................4
1.1.3 Charge the Battery Pack........................................4
1.1.4 Set Up Windows ................................................5
1.1.5 Attach the Hand Strap ..........................................5
1.1.6 Attach the Stylus Tether ........................................6
2. Standard Features 8
2.1 Display..................................................................8
2.2 Camera ................................................................8
2.2.1 Photo and Video Library........................................8
2.3 Device Settings App ..................................................8
2.3.1 About............................................................9
2.3.2 Keypad Settings................................................9
2.3.3 Touchscreen Profile Settings .................................12
2.3.4 Miscellaneous Settings .......................................15
2.3.5 Update the Mesa 4 ............................................15
2.4 LED Activity Indicators ...............................................16
2.5 Connector Ports......................................................16
2.5.1 Connector Protector...........................................17
2.5.2 Power Input Jack..............................................17
2.5.3 USB-A Port ....................................................17
2.5.4 USB-C Port ....................................................17
2.6 Power Management .................................................17
2.6.1 Charge the Battery Pack(s)....................................18
2.6.2 Remove and Install the Battery Pack ........................18
2.6.3 Battery Status and Management ........................... 20
2.6.4 Power Off the Mesa 4.........................................22
2.7 Micro SD and Nano SIM Cards .......................................23
2.7.1 Insert an SD or SIM Card .......................................23
2.7.2 Remove an SD Card .......................................... 24
2.8 Audio Features ...................................................... 24

iv Mesa 4 Rugged Tablet User’s Manual
2.9 Rugged .............................................................. 24
2.10 Sensors ..............................................................25
2.10.1 Compass, Accelerometer, and Gyroscope ...................25
2.11 Bluetooth®Wireless Communication...............................25
2.11.1 Turn On or Off Bluetooth......................................26
2.11.2 Pair a Bluetooth Device.......................................27
2.12 Wi-Fi Wireless Networking..........................................27
2.12.1 Connect to a Wi-Fi Network ................................. 28
2.13 GPS/GNSS Receiver ................................................ 28
2.13.1 GNSS Settings .................................................29
2.13.2 GNSS Support ................................................31
2.14 Task Manager........................................................32
2.15 Mesa 4 is Locked Up.................................................32
3. Optional Features and Accessories 35
3.1 4G LTE Data Modem .................................................35
3.1.1 Set up a Data Account with a Wireless Provider ..............35
3.2 Barcode Imager ......................................................35
3.2.1 Scan Test .......................................................36
3.2.2 Barcode Connector Settings .................................37
3.2.3 Reading a Barcode ............................................41
3.2.4 Barcode Types.................................................41
3.2.5 Troubleshooting the Barcode Imager....................... 42
3.3 Pistol Grip............................................................43
3.3.1 Trigger Stages................................................. 43
3.3.2 Holster ........................................................44
3.4 RFID Reader .........................................................44
3.4.1 Scan Test ......................................................44
3.4.2 RFID Reader Settings ........................................ 45
3.4.3 Read an RFID Tag ............................................49
3.4.4 Antenna for RFID Reader ....................................49
3.5 RS-232 Port ..........................................................49
3.6 Vehicle Dock..........................................................51
3.6.1 Mounting System..............................................52
3.7 Attachable Keyboard.................................................53
3.8 Battery Charger ......................................................53

vMesa 4 Rugged Tablet User’s Manual
3.8.1 Using the Battery Charger ....................................53
4. Storage, Maintenance, and Recycling 55
4.1 Store the Mesa 4 and Battery Pack ..................................55
4.1.1 Store the Mesa 4 for More than Two Weeks ..................55
4.2 Protect the Touchscreen ............................................55
4.3 Clean the Mesa 4.....................................................55
4.4 Recycle the Mesa 4 and Batteries...................................56
5. Warranty and Repair Information 58
5.1 Limited Product Warranty .......................................... 58
5.1.1 Two Year Warranty ............................................ 58
5.1.2 Ninety Day Warranty ......................................... 58
5.1.3 Warranty Exclusions .......................................... 58
5.1.4 Remedy ........................................................59
5.1.5 Limitation of Liability .........................................60
5.1.6 Governing Law ................................................60
5.1.7 Warranty Repairs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
5.2 Complete Care Service Plans ........................................61
5.3 Repairs, Upgrades, and Evaluations.................................61
5.4 System Information for your Mesa 4 ................................62
6. Warnings, Regulatory Information, Licensing 64
6.1 Product Warnings ...................................................64
6.1.1 Battery Warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
6.1.2 Wall Charger Warnings....................................... 65
6.1.3 Installation Warning .......................................... 65
6.2 Regulatory Information ............................................. 66
6.3 Certifications and Standards ....................................... 66
6.3.1 United States.................................................. 66
6.3.2 Canada ....................................................... 67
6.3.3 Radio Frequency Safety .....................................68
6.3.4 CE Marking (European Union)...............................68
6.3.5 Restricted Materials Conformity............................. 69
6.4 Licensing Information .............................................. 69
7. Mesa 4 Rugged Tablet Specifications 72

1
Getting
Started

2Mesa 4 Rugged Tablet User’s Manual
1. Getting Started
1.1 Overview
The Mesa 4 Rugged Tablet™from Juniper Systems has the
Windows 11 Pro operating system. Standard features include
a 7-inch (178 mm) display, capacitive touchscreen, keypad,
front and rear cameras, Bluetooth, GPS/GNSS receiver, and
Wi-Fi. Standard accessories include a lithium-ion battery
pack, AC wall charger, hand strap, connector port cover, and
fine hard-tip capacitive stylus and tether. Optional features
include a 4G LTE data modem, RS-232 port, barcode
imager, and UHF RFID module.
1.1.1 The Anatomy of the Mesa 4
Front and Back Features
1 Notification LEDs
2 Touchscreen and display
3 Protective over-molded
bumper (all four corners)
4 Keypad
5 Microphone (one on each side)
6 Ambient light sensor
7 Front camera, 5 MP
8 Power button
9 Rear camera, 13 MP
10 Camera flash
11 Speaker
12 Battery door lock
13 Door to removable battery
compartment and card
slots
14 External device attachment
points (three on the back)
15 Storage slot for stylus
1
3
2
5
6
7
8
9
10
11
12
13
14
15
4
14
5
14

3Mesa 4 Rugged Tablet User’s Manual
Battery Compartment and Card Slots
Connector Ports
1
4
3
2
1
6
5
7
52 3 4
1
1 Hand strap attachment
(two on each side)
2 Nano SIM card slot and
Micro SD card slot
3 Battery compartment
4 Location of internal battery
(not user accessible)
5 Battery pack, removable
6 Accessory connection pins
7 Battery door
1 Connector port protector
2 USB-C
3 USB-A
4 Power input jack
5 Storage slot for stylus

4Mesa 4 Rugged Tablet User’s Manual
Keypad
The P1, P2, and P3 buttons are programmable. To assign
other functions to the programmable buttons, see
“Programmable Buttons” on page 11.
Perform Initial Tasks
When you receive your Mesa 4, perform the tasks outlined
in this section before first use.
1.1.2 Review Documentation
This user’s manual and other documents, such as release
notes, are available on our website at https://junipersys.com/
support/mesa-4/documentation. View, download, and print
documents as you desire. A PDF viewer is included with
your Mesa 4 apps.
1.1.3 Charge the Battery Pack
The Mesa 4 comes with a rechargeable and removable
Li-ion battery pack, which is installed in the Mesa 4 before
shipping.
Before powering on the tablet for the first time, charge the
battery pack at room temperature with the AC wall charger
that came with the Mesa 4 or a USB-C charger until fully
charged.
71 2 3 4 5 6
1 Windows Start screen
2 P1, volume down
3 P2, volume up
4 Four-way directional navpad
5 Enter
6 P3, on-screen keyboard
7 Power/suspend

5Mesa 4 Rugged Tablet User’s Manual
■ AC wall charger—Attach the appropriate plug for your
country to the AC wall charger that came with the Mesa
4 (or another approved charger from Juniper Systems).
Plug the other end of the AC wall charger into the DC
power jack on the Mesa 4. With an approved AC wall
charger, the batteries cannot be overcharged. (See “6.1.2
Wall Charger Warnings” on page 65.)
■ USB-C charger—Insert the USB-C charger into the
USB-C port on the Mesa 4. Connect the cable to a
computer or wall charger. The USB-C charger must
deliver 9–20 V with a minimum 27 W.
If the USB-C charger is insufficient to charge the Mesa
4, an error message appears.
To view the charger’s
voltage and watt
delivery, tap Learn
More.
While the battery pack is charging, the red LED on the front
of the Mesa 4 blinks. When the battery pack is fully charged,
the LED stops blinking.
1.1.4 Set Up Windows
When you power on the tablet for the first time, you are
prompted to set up Windows. Follow the prompts to set up
the tablet.
1.1.5 Attach the Hand Strap
A hand strap is included with the Mesa 4. This allows you to
securely hold the Mesa 4. To attach the hand strap, fasten it
to the two attachment points on the left or right side of the
tablet, as shown in the images.

6Mesa 4 Rugged Tablet User’s Manual
1.1.6 Attach the Stylus Tether
A fine hard-tip capacitive stylus and tether is included with
the Mesa 4. To attach the stylus tether,
1. Attach one end of the stylus tether to the stylus.
2. Push the free tether loop through one of the tether
attachment points located by each corner on the
Mesa 4.
3. Insert the stylus with the attached tether through this
loop and tighten the loop.
4. Place the stylus into the stylus storage slot located on
the bottom of the Mesa 4.
1 2 3

2
Standard
Features

8Mesa 4 Rugged Tablet User’s Manual
2. Standard Features
This chapter discusses the standard features included with
every model of the Mesa 4.
2.1 Display
The Mesa 4 has a bright color display and capacitive
touchscreen with a diagonal viewing area of 7 inches (178
mm).
To adjust the display settings, including the brightness,
text size, and orientation, open Settings. Select System >
Display.
Note: To quickly adjust the display brightness, tap the
Network, Sound, or Battery icons on the right side of the
taskbar and move the Brightness slider.
2.2 Camera
The Mesa 4 has a 13 MP rear camera with auto focus and
flash and a 5 MP front camera.
You can capture both still images and videos using the
camera application. Other options include a timer and
brightness settings.
2.2.1 Photo and Video Library
Photos and videos are automatically stored in the Pictures
folder. To access the Pictures folder, open File Explorer and
select Home in the left navigation pane.
2.3 Device Settings App
Device Settings is a built-in app that allows you to view
detailed information about your device, including the serial
number, model number, and Juniper OS version. Device
Settings also includes options to adjust the touchscreen
profiles, define the programmable buttons, modify the
GNSS settings, update the Mesa 4, and set up the optional
RS-232 port.
For information on the GNSS settings, see “2.13 GPS/GNSS
Receiver” on page 28. For information on the RS-232
port, see “3.5 RS-232 Port” on page 49.

9Mesa 4 Rugged Tablet User’s Manual
2.3.1 About
From the About screen in Device Settings, view the serial
number, model number, Juniper OS version, product name,
BIOS version, embedded UUID controller version,
motherboard version, SSD capacity, cell type, expansion ID,
and battery status of your tablet. The About screen also
contains the regulatory information for the Mesa 4.
2.3.2 Keypad Settings
From the Keypad screen in Device Settings, customize the
keypad backlight brightness, set the preferred function of
each programmable button, and restore the default keypad
settings.

10 Mesa 4 Rugged Tablet User’s Manual
To modify the keypad settings,
1. Select Device Settings > Keypad.
Tap All Users Settings to make keypad changes for
all users who sign in to the tablet.
Tap Per User Settings to customize keypad changes
for your individual account. Per User Settings override
All User Settings.
Tap Restore Defaults to restore the default settings
for All Users or Per User.
Keypad Backlight Brightness
Adjust the keypad backlight brightness for All User Settings
or Per User Settings.
1. Select the drop-down menu for Keypad Backlight
Brightness.
2. Select a brightness from 0–100%.
Keypad Backlight Timeout
Adjust the amount of time that the keypad remains lit for All
User Settings or Per User Settings.
1. Select the drop-down menu for Keypad Backlight
Timeout.

11 Mesa 4 Rugged Tablet User’s Manual
2. Select the amount of time that the keypad remains lit
after it is inactive.
Programmable Buttons
The Mesa 4 has three programmable buttons on the
keypad that can be used for various functions, such as
turning up or down the volume, opening the camera,
capturing screenshots, or closing an app.

12 Mesa 4 Rugged Tablet User’s Manual
Select the preferred function for each programmable
button for All User Settings or Per User Settings.
2.3.3 Touchscreen Profile Settings
The Mesa 4 has many touchscreen profiles available for
customizing the tablet to fit your work environment.

13 Mesa 4 Rugged Tablet User’s Manual
To change the touchscreen profile,
1. Select Device Settings > Touchscreen.
2. Select a touchscreen profile. The profiles are detailed in
the table below.
Touchscreen Profile Usage
Finger/Stylus Works with either a finger or the
fine hard-tipped stylus but is not
optimized for either use.
Use only in dry environments.
Does not work with a gloved
hand.
Finger Optimized for finger touch.
Use only in dry environments.
Does not work with a gloved
hand.

14 Mesa 4 Rugged Tablet User’s Manual
Touchscreen Profile Usage
Fine hard-tip stylus Optimized for the fine hard-
tipped stylus.
Use in dry environments or in
light moisture.
Stylus works with a gloved hand.
Glove Optimized for a gloved finger.
Use in dry environments or in
light moisture.
Wet/Finger Optimized for finger touch in wet
environments, including rain,
snow, and ice.
Does not work with a gloved
hand.
Wet/Stylus Optimized for the fine
hard-tipped stylus in wet
environments, including rain,
snow, and ice.
Stylus works with a gloved hand.
Using the Mesa 4 in Wet Conditions
When using the Mesa 4 in wet conditions, keep it tilted at
a 30° or higher angle to prevent water from pooling on the
screen. The touchscreen does not work well when water
droplets are greater than 1 inch (2.54 cm).
CAUTION: Pooling water reduces the touchscreen
functionality and may cause false touches.
The Mesa 4 works in some salt water conditions, but salt
water reduces the responsiveness of the touchscreen.
Using a Fine Hard-Tipped Stylus
The touchscreen profiles intended for a stylus work best
with the fine hard-tipped stylus included with the Mesa
4. Touchscreen performance is not guaranteed with third-
party styli or styli used with the Mesa 2 or 3. (The Mesa 4
stylus is distinguished from other Mesa styli by the gray
bars on the sides.)
!

15 Mesa 4 Rugged Tablet User’s Manual
CAUTION: Do not use the Windows 11 screen calibration
tool. It may degrade the touchscreen performance.
2.3.4 Miscellaneous Settings
The accessory connection pins connect to and power
Mesa 4 accessories, such as the detachable keyboard and
powered vehicle dock. Control the power to the connection
pins by turning the docking pad power on or off.
To control power to the connection pins,
1. Select Device Settings > Misc.
On—Enables constant power to the connection pins.
Set to On if you are using the detachable keyboard.
Off—Disables power to the connection pins when no
accessory is connected.
Note: In a wet environment, turning off the power to the
connection pins when not in use slows corrosion.
2.3.5 Update the Mesa 4
You decide when and how to get the updates that keep
your tablet running smoothly. Update the device-specific
drivers, firmware, and applications from the Update screen
in Device Settings.
To manage your options and see available updates,
1. Select Device Settings > Update.
Note: To update the Windows OS, go to Settings >
Windows Update.
!